cisco customer education · designed to help you understand the capabilities and business benefits...
TRANSCRIPT
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Cisco Customer Education Light A Spark – Voice, Video, Meetings, Messaging in the Cloud
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Thanks for your interest and participation!
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Cisco Customer Education Light A Spark – Voice, Video, Meetings, Messaging in the Cloud
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Presentation Agenda ► Welcome from Cisco
► Catch up to the 21st Century with Cisco
► Conclusion
► Introducing Cisco Spark
► Cisco Spark - Offers and Benefits
Priors: Cisco Sales and Channels (10.5 yrs) President and CEO (6 yrs) - Cisco Premier Partner Director of Sales (2 yrs) - Cisco Silver Partner Financial Analyst (7 yrs) - Sprint Corporation
About Your Host
Brian Avery Territory Business Manager Cisco Systems, Inc.
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Who Is Cisco?
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Cisco Confidential 5 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems
Bosack and Lerner run network cables between two different buildings on the Stanford University campus
A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born
1984
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Cisco Confidential 6 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Who Is Cisco?
Chuck Robbins, CEO, Cisco
• Dow Jones Industrial Average Fortune 100 Company (AAPL, CSCO, INTC, MSFT)
• $117B Market Capitalization
• $49.6B in Revenue
• $10B in Annual Net Profits
• $34B More Cash than Debt
• $5.9B in Research and Development
http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics
http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics
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Market Leadership Matters
No. 1 Voice
39%
No. 1 TelePresence
43%
No. 1 Web
Conferencing 41%
No. 1 Wireless LAN
50%
No. 2 x86 Blade Servers
27%
No. 1 Routing Edge/Core/
Access
45%
No. 1 Security
33%
No. 1 Switching Modular/Fixed
64%
No. 1 Storage Area
Networks 47%
Q1CY14
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ß CCE is an educational session for current and prospective Cisco customers
ß Designed to help you understand the capabilities and business benefits of Cisco technologies
ß Allow you to interact directly with Cisco subject matter experts and ask questions
ß Offer assistance if you need/want more information, demonstrations, etc.
What Is the Cisco Customer Education Series?
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Welcome to the 21st Century!
What ever happened to our flying cars, robot servants and all that cool stuff?
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Cisco Confidential 10 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
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The Future Is Now
DX80 “I’m gonna have to science the s#*t out of this”
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Video Is Now Pervasive Any Time, Any Place Across All Devices
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Mobile Devices Are the New Workspace PCs & Macs Android & iOS Tablets Smart Phones
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Redefining the Collaboration Experience
Cisco Collaboration
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Cisco Confidential 16 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Communication tools and have evolved but they’re increasingly complicated and fragmented
telephone
meetings / calendar
mobile / BYOD
video / web conferencing
document sharing / editing
smartphones
audio conferencing
instant messaging
/ chat
content storage
video streaming
content sharing
tablets
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Cisco Confidential 17 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Today Interdependent work Flexible, self-regulated agile teams Team from anywhere Work with employees, partners, and customers
Past Individual work
Fixed, long-term teams Teams in the office
Work mostly with employees
The Way We Work Has Changed
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Cisco Confidential 18 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
Customers today are faced with
implementing and managing a complex set of solutions
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Cisco Confidential 19 © 2013-2014 Cisco and/or its affiliates. All rights reserved.
of Fortune 500 Use Cisco®
Collaboration
95%
Cisco WebEx® Minutes
per Month
4+ Billion
Cisco Collaboration Customers
200,000+
Cisco TelePresence®
Endpoints
2+ Million
Cisco Contact Center Agents
3+ Million Cisco Jabber®
Seats
20+ Million
Cisco Leading the Industry
Cisco IP Phones
95+ Million
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An Easy and Simple Experience from Any Device
Every Desk
Every Room
Every Pocket
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Introducing Cisco Spark
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Business Communications Simplified
+ +
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Cisco Spark
A complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime. Cisco Spark is hosted by Cisco, and sold by partners.
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One Offer
One Experience
Message Meeting Call 1:1 and team messaging in virtual rooms
Persistent Chat, Content Sharing, Iteration
Voice and video calling via a cloud based PBX1
Make calls within or outside organization via the PSTN
Audio, video, and web meetings
Before/during/after-meeting messaging and content
Cisco Spark
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
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The Cisco Spark App / Client
Message Meeting Call
One Experience Provides users the ability to
access, consume, and control the Cisco Spark service
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Spark Phone OS &
Spark Room OS
Spark Service Endpoints
Cisco Hybrid
Cisco Collaboration
Cloud
Cisco On-Premises &
Partner Hosted HCS
Cisco Phone
Cisco Room System
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One Offer
Open Platform
Common Management
Application Integration APIs
Spark Hybrid Services Cloud + Prem
Partner Services Interconnect
Message Meeting Call
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Cloud Collaboration Management Portal
• Automated provisioning • License management (user/group) • Device management • Usage reports and analytics • Service monitoring and support ß Security & policy management
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The Cisco Spark Service
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Message
Mobile, Desktop and
Web App
1-to-1 and Team
Messages in Virtual Rooms
Persistent Messages /with File Sharing
Simple Integrations Tools, APIs,
Services
Security w/ End-to-End Encryption
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The Cisco Spark Application
Easily start face-to-face meetings with screen
sharing
Work confidently with end-to-end encryption in
the cloud
Less email. More agility. Better teamwork.
The Cisco Spark application brings your teams together in a place that makes it easy to keep people and work connected.
Send messages, share files,
integrate services
Find key information fast with search, message filters, and mentions
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Meeting
Instant Meetings
Voice, Video, and Content
Sharing
Join from Any Endpoint –
even 3rd party
Always on Personal
Meeting Room Record
Meetings
Basic Meetings
Advanced Meetings
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Basic Meetings from the Spark App Basic Meetings
• Instant Meetings (straight from a Spark room) • Start the ball rolling in a virtual room ahead
of any scheduled meeting • Up to 25 participants • Basic Voice, Video, and Content Sharing • Participants List with Names and Video Film
Strip • Easy to join from anywhere:
• Spark mobile or desktop app • Cisco IP phone registered to Spark • Spark Room System
Spark Meeting
Spark Room System
Spark Desk Phone
Spark App
Spark Desktop Client
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Industry-leading WebEx conferencing service – up to 200 participants
Anyone can join your meeting from anywhere – any phone or device
3rd parties can join your meetings – TelePresence, Skype …any standards based video endpoint
Advanced Meetings WebEx Powered Meetings
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Call
Cloud-based Phone
System1
Mobile First / Spark App
Desktop Phones
Cisco 7800 + 8800 series
OTT Access Connect Phones
Anywhere
Dial by Directory, Number, Extension
1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
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Business-class Unified Communications
Spark Call
Superior experience through our new phones
and clients
Team collaboration included for chat, sharing
files and screen
Making Unified Communications Simpler for Small and Medium Businesses.
Cisco Spark Call simplifies the process of calling customers, partners and teammates by making communication reliable, secure and easy. Call with video, share screen and files while in the office or mobile, all in one place.
Coming soon
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Simply Communicate Better One Service, One Experience, for Every Employee
HD Audio and Video Conferencing
File Sharing
1:1 and Team Messaging in Virtual Rooms
Mobile App / Client
Desk and Room Devices
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Spark Call Features
• Audio, Video, PSTN calling
• Call Forward and Transfer
• Hold/Resume with Video on Hold
• Ad-hoc Conferencing
• Class of Service
• Shared and Multiple Lines
• Do not Disturb
• Directory dialing
• Speed Dials with BLF
• Voicemail
• E911
• Company Caller ID
• Auto-attendant and Hunt Groups
• Zero Touch Meetings
• Single Number Reach
• Spark App is the single soft-client for voice, video, meetings, & messaging
• Spark App is an “extension” of the desk phone
• Answer calls on desk phone or with Spark App
• Call anyone, anywhere
• Use Spark App to control the desk phone
• Intelligent Proximity
UC Features Collaboration Features Administrative Features • End User Self Care
• Customer and Partner Admin portal
• Customer Bulk Provisioning
• External Health Portal status.ciscospark.com
• Support and feedback through Spark App and support.ciscospark.com
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• Cisco’s latest generation of IP phones • Cisco 7800 and 8800 Series of phones
• HD voice and video • H.264 video • G.722 wideband audio • G711u for PSTN calls
• Full phone feature support • Intelligent Proximity (Bluetooth) • USB and Analog Headsets • Wi-Fi support
Enterprise-Class Devices
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A Broad Selection of Phones for All Users
TASK WORKER LOBBY / COMMON AREA KNOWLEDGE WORKER ADMIN ASSISTANT MANAGER/EXECUTIVE
7811
7821
7841
7861
8811
8841
/45
8851
8861
/65
MOBILE WORKER
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• Ideal for mobile workers • Single app for voice, video, meetings, and messaging
• iOS, Android, and Windows Devices • Windows and Mac OS X
• Integrated mobile and desktop voice and video calling with Spark App • Spark App is an “extension” of your phone
• Answer calls on your desk phone or with Spark App • Call anyone, anywhere as if you were in the office
• Use App to control Spark registered desk phone
Spark App as a Soft Client
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Spark Room Systems
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Business Class Security Features
Lock rooms to moderate room participants and content*
*Paid subscription feature
User Access Controls IT Management
Add Single Sign-On, directory sync, and view analytics
End-to-end encryption in the cloud, and in-transit and media encryption
Encryption
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Management Portal Single Pane of Glass for Partners and Administrators
• Easy user onboarding
• Enterprise Single Sign-On
• Sync with on-premises directory service
• Role-based access
• Analytics and metrics
• User, group, and license management
• Partners: Simply launch trials and manage accounts
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Spark Offers
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1 2 3
New Spark Offer is as simple as…
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…Spark Offer
+ | | Message Call Meeting
1 2 3
App, Phones, Video Rooms
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Choose your level of Message and Meet Services Business Messaging Business Messaging & Basic Meetings Business Messaging & Advanced Meetings
1
2
3
Choose your Call Services Hybrid Calling Cloud Calling
Choose your Spark Service Add-Ons Room registration Conference Audio Centers
3
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Benefits of Integrated Communications
Personal Team Business
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Personal Productivity On the Road, in the Office, with a Customer
Join Meetings When Mobile From a Desk From a Room
Common Contacts and Call History From
Mobile to Desktop Control Video Rooms
From Mobile
Video Everywhere
Seamlessly Move Between Mobile
And Desktop
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Get It Done Faster
Share a photo or add a file directly into your rooms
Get a team member’s attention or see who is
looking for you
Add Files Even While Mobile
@Mention Team Members
Get to Need-to- Know Quickly
Find key information, people and rooms anytime
Search Across Workspaces
Filter rooms by different categories to zero-in on
relevant information
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An Easier Way to Get Everyone Together
Work together in unlimited virtual rooms that you can easily access through a searchable, sortable list
Start collaborating with anyone by simply adding
their name or e-mail address
Connect your mobile calendar to create a Spark room for upcoming calendar
entries. Join virtual meetings, including WebEx meetings, in a single tap.
Pull Everyone Together Simpler Way to Work With All Your Teams
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• Simple setup makes it a snap to get a diverse group together instantly.
• Easily pull in photos and documents from any device and preview shared files.
• Unify workstreams with integrations to other services you use.
Cisco Spark Changes How Projects Get Done
Projects—Work faster and more iteratively with all your teams, in one place.
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• Create rooms for different types of searchable topics.
• Ask questions — or answer them — for quick access to information and opinions.
• Build a knowledge base for future initiatives with a history of interactions.
Cisco Spark Improves Topical Discussions Topics—Post a topic and build a space where everyone can interact.
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• Messages are simpler, more natural, and build relationships faster than other ways of communicating.
• Video and screen sharing happen in the same place where your teamwork is stored.
• Utilize ongoing team workspaces to make subsequent meetings more efficient.
Cisco Spark Transforms Business Communications
Communications—Change the way your people stay in touch.
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Accelerate Decision Making
Share your screen to gain
quick alignment
Create a room for your team to continue working after the meeting finishes
Start a meeting in your rooms of up to 25 people*
from any device
Move from desktop to mobile with one click to keep the call going
*Paid subscription feature
Meet, Share, and Continue Take It with You
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Make Spark the Place for All Your Work App Integration Services Spark for Developers
Easily configured integrations in the Cisco Spark app to unify workstreams
Native Integrations
Connect to other aps in seconds to automate recurring tasks and make
your life more efficient
Create custom integrations using Cisco Spark APIs through the Spark
for Developers portal
Built.io
Zapier
IFTTT
https://developer.ciscospark.com/
https://developer.ciscospark.com/
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Conclusion - Why Cisco Spark
Simple Secure Complete
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Intuitive and Inclusive
Always up to Date
Pay as you Go/Grow Simple
Born in the Cloud Solution
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End to End Security
Robust Hardware and Software
Visibility and Control Secure
Cisco Knowledge and Experience
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Everyone Productive
One Great Experience
Deep Integrations Complete
Comprehensive Cloud Collaboration Suite
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Thank You and Next Steps
Brian Avery [email protected]
Contact Your Cisco Partner https://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do
www.
Learn more about Cisco Spark: www.ciscospark.com/
mailto:[email protected]://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttps://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttp://www.cisco.com/go/collaboration/
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• CCE sessions are held weekly on a variety of topics
• CCE sessions can help you understand the capabilities and business benefits of Cisco technologies
• Watch replays of past events and register for upcoming events!
Visit http://cs.co/cisco101 for details
Join us again for a future Cisco Customer Education Event
http://cs.co/cisco101
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Cisco Customer Education��Light A Spark – �Voice, Video, �Meetings, �Messaging �in the CloudCisco Customer Education��Light A Spark – �Voice, Video, �Meetings, �Messaging �in the CloudPresentation AgendaWho Is Cisco?Slide Number 5Who Is Cisco?Slide Number 7What Is the Cisco Customer Education Series?Welcome to the �21st Century!Slide Number 10Slide Number 11The Future Is NowVideo Is Now PervasiveMobile Devices Are the New WorkspaceCisco�Collaboration�Slide Number 16The Way We Work Has ChangedSlide Number 18Cisco Leading the IndustryAn Easy and Simple Experience from Any DeviceIntroducing Cisco �SparkBusiness Communications SimplifiedSlide Number 23Slide Number 24Slide Number 25Spark Service EndpointsSlide Number 27Slide Number 28The Cisco Spark�ServiceSlide Number 30The Cisco Spark Application Slide Number 32Basic Meetings from the Spark AppAdvanced Meetings�WebEx Powered MeetingsSlide Number 35Spark CallSimply Communicate Better�One Service, One Experience, for Every EmployeeSpark Call FeaturesEnterprise-Class DevicesA Broad Selection of Phones for All UsersSpark App as a Soft ClientSlide Number 42Business Class Security FeaturesManagement Portal�Single Pane of Glass for Partners and AdministratorsSpark OffersSlide Number 46…Spark OfferSlide Number 48Slide Number 49Personal Productivity�On the Road, in the Office, with a CustomerGet It Done FasterAn Easier Way to Get Everyone TogetherCisco Spark Changes How Projects Get DoneCisco Spark Improves Topical DiscussionsCisco Spark Transforms Business CommunicationsAccelerate Decision MakingMake Spark the Place for All Your WorkSlide Number 58Born in the Cloud SolutionCisco Knowledge and ExperienceComprehensive Cloud Collaboration SuiteThank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 64