17/6/2014 Cisco CTI integration | SCN

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5 Replies Latest reply: Sep 14, 2011 12:34 PM by Laxmi Bhushan Jha

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Cisco CTI integrationThis question is Assumed Answered.

Hi Experts,

I have a very good architecture and landscape knowledge of CTI. But I need to know where to start

the config settings. Can you give me a doc on series of steps to set up the integration between Cisco

ICM/UCC with SAP CRM via 3rd party connector. I am new to this. So give me good guidance.

Thank you,

John

Aaron Smith Feb 27, 2008 7:05 AM

Helpful Answers by Radoslaw Stefaniak, Glenn Michaels

Re: Cisco CTI integration

Hi

in SAP CRM you need to create SAP RFC connection to CTI (tcode sm59),

and later to create Location Serwer (tcode sphb). you will have to create queues in CRM.

also configuration of IC Profile in CRM is needed to be able to log into tcode CIC0.

Regards

Radek

p.s.if you have any documentation about CTI CIsco or others will you be able to send by email?

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Helpful Answer

Radoslaw Stefaniak Mar 3, 2008 4:19 PM (in response to Aaron Smith)

Re: Cisco CTI integration

We are using AMC to integrate to Cisco

IMG

- SM59

- communication method in ic webclient config

- assign to ic profile as contact center

non transportable t-codes

- CRMM_BCB_ADM

- CRMM_IC_MCM_CCADM (need 1 dummy que)

Helpful Answer

Glenn Michaels Mar 4, 2008 2:59 AM (in response to Radoslaw Stefaniak)

maria.laura.oribeTexto tecleadolauraaaaaaaaaaaaaaaaaaaaaa

17/6/2014 Cisco CTI integration | SCN

http://scn.sap.com/thread/759207 2/2

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Re: Cisco CTI integration

Issue resolved.

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Aaron Smith Dec 28, 2010 6:46 PM (in response to Aaron Smith)

- CRMM_IC_MCM_CCLNK

need to do the IMG 1st as needed in the other steps.

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Re: Cisco CTI integration

hi glen,

Thanks for your response.

We exactly plan to do the same. Our CTI integration is not yet started. We only have it

documented. I am now trying to simulate CSS and start the config.

Let's keep in touch.

Many thanks,

John

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Aaron Smith Mar 4, 2008 6:25 AM (in response to Glenn Michaels)

Re: Cisco CTI integration

Can you please describe how you have resolved the issues .. any documentation.

Please post.

Regards

Bhushan

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Laxmi Bhushan Jha Sep 14, 2011 12:34 PM (in response to Aaron Smith)