Baltic Training Services are a forward-thinking, innovative apprenticeship provider who strive for excellence. Working with leading employers in the IT sector, we endeavour to reignite the economy by ensuring we secure talented, driven, energetic young adults for apprenticeship opportunities. Our programmes and delivery models are tailored to meet individual needs. We are committed to changing and shaping the lives of young people providing them with the best training, qualifications and learning experience possible in order to ensure they have the skills and knowledge required to be the IT specialists of the future. The Baltic Training Services Apprenticeship programme is a formal education programme in which the apprentice will learn through online delivery of content and instruction via a virtual learning environment. Webinars offer the option to access the courseware, labs and videos for 6 months after the training session has ended. Because of this, participants can review the course multiple times, helping them revisit the materials for reference, apply the contents as needed or prepare for an exam.

Duration: Apprenticeship - 12 months | Training 4 - 6weeks Training Method: Online Live Cost: Enhanced Apprenticeship - £1,500pp Additional funding: Tech Partnership Training Fund | Government AGE Grant

Cisco Certified CCNA

Enhanced Apprenticeship

CompTIA Network +

Network

Fundamentals

Customer Support

Provision

ICND1 Part 1 –

Introduction to

Networks

ICND1 Part 2 –

Routing and

Switching Essentials

Functional Skills

Cisco Certified CCNA

Enhanced Vendor

Qualification

ICND2

In partnership with

Newcastle

CompTIA Network + Network Fundamentals

Basics of networking theory, concepts and

networking methods

Basics of networking data delivery

Networking media, cabling and hardware

Networking protocols and the OSI model

Networking Operating Systems

TCP/IP fundamentals

Basics of PC and networking security

Customer Support Provision

Handle customer queries including complaints and escalations

Investigating customer needs and creating and investigating customer satisfaction

Data analysis of customer satisfaction information and creating a report based around the analysis

Create and conduct a coaching session based on customer needs

ICND1 Part 1 – Introduction to

Networks

Understand networking within business

Understand how standardisation supports interoperable end-to-end communications

Understand the process by which devices access resources using the TCP/IP suite

Design an IP addressing scheme to provide network connectivity

Implement network connectivity between devices

Configure network access

Configure initial Inter Network Operating System (IOS) device settings

ICND1 Part 2 – Routing and Switching

Essentials

Configure switch ports to manage network access

Implement Virtual Local Area Networks (VLANs) to logically segment networks

Configure routing technologies to facilitate internetwork communications

Implement static routing to enable end-to-end connectivity

Implement Open Shortest Path First (OSPF) to enable end-to-end connectivity

Automate IP addressing configuration for end devices.

Implement Access Control Lists (ACL) to filter traffic.

Functional Skills Maths

Representing and making sense of a situation and representing it mathematically

Analysing and processing and using maths

Interpreting and communicating the results of analysis

ICT

Use of ICT systems

Developing, presenting and communicating information

English

Speaking and listening – making an oral presentation or report

Reading – reading and understanding information and instructions

Enhanced Vendor Qualification ICND2

Configure switching hardware that facilitates network access

Implement wireless Local Area Networks (LANs) to provide network access

Implement Open Shortest Path First (OSPF) to enable end-to-end connectivity

Implement Enhanced Interior Gateway Routing Protocol (EIGRP)

Manage Inter Network Operating System (IOS) system image files

Understand hierarchical network design

Understand Wide Area Network (WAN) access technologies for small to medium-sized networks

Webinars enhance the delivery of training, as the apprentice can attend and complete the course without leaving the office. In addition, studies and experience have shown that course delivery by webinar supports a much more focused approach to learning through a simultaneous independent and collaborative learning experience. The use of webinars has boosted apprenticeship achievement outcomes.

Your apprentice can start attending courses, learning and adding value to your business straight away.

Technical Training Staff are available throughout the duration of the webinar sessions to provide support, guidance and tuition to your apprentice. There is also a technical help service for all apprentices who can contact one of our technical specialists and schedule a 1:1 remote mentored learning session.

Courses will run typically every 5-8 weeks, with a number of training dates available. The order of the modules can be subject to change, depending on the dates selected.

Develop the capability of your company by developing your people. This is a unique opportunity to enhance

your delivery services by up-skilling and developing your team through learning and qualifications. In order to provide

this enhanced apprenticeship, Baltic Training Services are partnering with New Horizons who are one of the largest

networks of Cisco-authorised delivery locations in the world.

Cisco Certified CCNA

Enhanced Apprenticeship

In partnership with

Newcastle