cis clinician satisfaction survey

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CIS Clinician Satisfaction Survey

1. At what site(s) do you practice? (select all that apply)

Response

Percent

Response

Count

BAPO Adult Primary Care (Internal

or Family Medicine)11.0% 27

BAPO Pediatric Primary Care 4.5% 11

BAPO Specialty Care 5.3% 13

BFMC ED 1.2% 3

BFMC Inpatient 2.8% 7

BMC ED 9.8% 24

BMC Inpatient 30.9% 76

BMERF Health Center 22.8% 56

BMERF Specialty Care 37.0% 91

BMLH ED 0.8% 2

BMLH Inpateint 1.6% 4

answered question 246

skipped question 5

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2. What is your specialty?

Response

Percent

Response

Count

Anesthesiology 0.0% 0

Emergency Medicine 8.3% 19

Internal Medicine 44.3% 102

OBGYN 12.6% 29

Pathology 2.6% 6

Pediatrics 18.7% 43

Psychiatry 2.6% 6

Radiology 0.4% 1

Surgery 10.4% 24


skipped question 21

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3. How satisfied are you with the way CIS allows you to perform the following CHART REVIEW functions? *Lab

results *Radiology reports *Other test results (cardiac, neuro, pulmonary testing) *Scanned documents *H&P,

Progress & DC Summary notes *Consultation, Operative & Procedure notes *Vital Signs *Medication lists *Allergy

lists *Problem lists *Procedure history *Overview Page

Response

Percent

Response

Count

Very Satisfied 8.9% 21

Satisfied 48.3% 114

Neutral 22.0% 52

Dissatisfied 11.0% 26

Very Dissatisfied 8.9% 21

Not used/NA 0.8% 2

Comments 117


skipped question 15

4. How satisfied are you with MESSAGE CENTER for the following functions? *Messages (Telephone and others)

*Results *Documents for review *Orders review and co-sign *Saved Documents (saved, not signed) *Consult

request & receipt *Reminders *Notifications

Response

Percent

Response

Count


Satisfied 35.3% 83

Neutral 21.7% 51



Not used/NA 13.6% 32

Other (please specify) 83


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5. How satisfied are you with CIS alerting you to the filing of new documents? *H&P's *Discharge summaries

*Consultation reports *Operative reports *Procedure reports

Response

Percent

Response

Count


Satisfied 27.8% 64

Neutral 26.5% 61




Comments 59


skipped question 21

6. How satisfied are you with the way CIS alerts you to PATIENT STATUS information? *Emergency Department

visits *Hospital Admission *Hospital transfer to and from critical care units *Hospital Discharge

Response

Percent

Response

Count


Satisfied 21.3% 49

Neutral 22.2% 51




Comments 60


skipped question 21

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7. How satisfied are you with the following ancillary staff-to-clinician COMMUNICATIONS tools? *Messages via

Message Center *Telephone triage messaging

Response

Percent

Response

Count


Satisfied 27.8% 64

Neutral 20.9% 48




Comments 62


skipped question 21

8. How satisfied are you with the following clinical COMMUNICATION tools? *Forwarding of notes for review

*Consult request and receipt *Reminders *Proxying

Response

Percent

Response

Count


Satisfied 30.7% 70

Neutral 23.2% 53




Comments 67


skipped question 23

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9. How satisfied are you with the way CIS allows you to perform the following DOCUMENTATION functions?

*PowerNotes by point and click *PowerNotes by typing *Freetext with Hide/Show Structure function *Autotext

*Macros *Clinical Notes documentation *Smart Templates *Condition-specific templates (e.g. Diabetes, Heart

Failure, surgical specialties) *Telephone-mediated dictation (eScription) *Voice recognition dictation (Dragon)

Response

Percent

Response

Count


Satisfied 23.3% 53

Neutral 26.4% 60




Other (please specify) 115


skipped question 24

10. How satisfied are you with the way CIS allows you to document the following details of a CLINICAL

ENCOUNTER? *Vital signs *Physical Exam *Impression and plan *Level of complexity *E&M code-related items

(e.g. time spent, follow-up plans, tobacco cessation)

Response

Percent

Response

Count


Satisfied 29.5% 67

Neutral 23.3% 53




Comments 57


skipped question 24

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11. How satisfied are you with the way CIS allows you to document and manage PATIENT HEALTH INFORMATION?

*Problem list *Medication list *Allergy list *Procedure history *Surgical history *Family history *Immunization

history

Response

Percent

Response

Count


Satisfied 20.4% 46

Neutral 30.1% 68




Comments 97


skipped question 25

12. How satisfied are you with the MEDICATION LIST and related functions? *Document historical medications

*Perform medication reconciliation *"Clean up" Medication List (Cancel/DC, Complete, etc.) *Use Medication List

in documentation

Response

Percent

Response

Count

Very satisfied 0.9% 2

Satisfied 19.6% 44

Neutral 25.0% 56



Not used/NA 8.5% 19

Comments 99


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13. How satisfied are you with the way CIS allows you to perform the following PRESCRIPTION writing functions?

*Receive drug allergy alerts when writing prescriptions *Transmit prescriptions by auto-faxing *Print

prescriptions *Refill prescriptions *Track selected prescriptions (e.g. narcotics, sedatives, antidepressants)

*Receive formulary information when writing prescriptions

Response

Percent

Response

Count


Satisfied 25.4% 57

Neutral 24.6% 55




Comments 90


skipped question 27

14. How satisfied are you with the way CIS allows you to perform the following PREVENTATIVE CARE tracking

functions? Health Maintenance tool *Immunizations *Procedures (Pap, mammo, bone density, colonoscopy, etc.)

*Labs (lipids, etc.)

Response

Percent

Response

Count


Satisfied 15.2% 34

Neutral 18.4% 41




Comments 40


skipped question 28

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15. How satisfied are you with the way CIS allows you to perform the following ORDER ENTRY functions? *Lab

orders *Radiology orders *Orders for other tests *Orders (overall)

Response

Percent

Response

Count


Satisfied 34.4% 76

Neutral 16.7% 37




Comments 61


skipped question 30

16. How satisfied are you with the following PATIENT EDUCATION functions? *Adult Health Summary *Diabetes

Report Card *Access to online sources

Response

Percent

Response

Count


Satisfied 6.3% 14

Neutral 17.1% 38

Dissatisfied 2.7% 6



Comments 23


skipped question 29

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17. How satisfied are you with the way CIS allows you to perform DISEASE MANAGEMENT with the following

functions? *Health Maintenance (e.g. DM, astham, CAD)for condition-specific elements *Diabetes registry *Asthma

registry *Heart Failure registry *Obesity registry

Response

Percent

Response

Count


Satisfied 6.7% 15

Neutral 12.9% 29

Dissatisfied 2.2% 5



Comments 24


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18. How satisfied are you with the training options you have had to learn CIS?

Very

SatisfiedSatisfied Neutral Dissatisfied

Very

Dissatisfied

Not

used/NA

Response

Count

*One-on-one training from IS trainer9.3%

(20)31.8%

(68)

16.4%

(35)8.9% (19) 3.7% (8)

29.9%

(64)214

*IS training session in office/clinic 3.0% (6)25.5%

(51)

15.5%

(31)9.5% (19) 4.5% (9)

42.0%

(84)200

*Medical informatics physician

session in office/clinic

7.8%

(16)

20.4%

(42)

15.5%

(32)4.9% (10) 2.9% (6)

48.5%

(100)206

*CIS Enhanced View group training

session2.4% (5)

20.9%

(43)

19.9%

(41)9.2% (19) 6.3% (13)

41.3%

(85)206

*CIS Information site training tools

(WBTs, tips, webinars)3.3% (7)

25.1%

(53)27.5%

(58)11.8% (25) 5.7% (12)

26.5%

(56)211

*Transparent Informatics blog 3.0% (6)8.0%

(16)

10.0%

(20)3.0% (6) 3.5% (7)

72.6%

(146)201

*Self-taught6.7%

(14)

33.8%

(71)37.1%

(78)12.9% (27) 4.3% (9)

5.2%

(11)210

Comments


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19. How interested would you be to receive one or more of the following training options?

Very

interestedInterested Neutral

Not

Interested

No thanks,

bad idea

Response

Count

*One-on-one from IS trainer 25.9% (53) 38.0% (78) 14.6% (30) 17.1% (35) 4.4% (9) 205

*One-on-one from medical

informatics physician32.0% (64) 33.0% (66) 15.5% (31) 15.5% (31) 4.0% (8) 200

*IS training team group sessions 11.5% (23) 22.5% (45) 27.5% (55) 30.5% (61) 8.0% (16) 200

*Medical informatics physician

group session16.7% (33) 31.3% (62) 22.2% (44) 23.2% (46) 6.6% (13) 198

*CIS Information Site 6.8% (13) 27.4% (52) 28.9% (55) 26.3% (50) 10.5% (20) 190

*Web-based training accessible on

CIS network8.7% (17) 26.2% (51) 23.6% (46) 29.2% (57) 12.3% (24) 195

*Expansion of social networking

tools (blog, wiki, etc.)6.2% (12) 15.5% (30) 20.1% (39) 36.6% (71) 21.6% (42) 194

*Email/group distribution

communications7.3% (14) 26.0% (50) 26.6% (51) 22.9% (44) 17.2% (33) 192

Comments 34


skipped question 36

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20. How satisfied are you with the following resources when you have CIS-related questions and issues? *CIS Info

Site catalog of tips, webinars, and WBTs *CIS Info Site FAQs *Help Desk *Email to identified IS analysts/trainers

*Email to medical informatics physicians

Response

Percent

Response

Count


Satisfied 35.3% 78

Neutral 30.3% 67




Comments 51


skipped question 30

21. How satisfied are you with the way CIS allows you to practice with a paperless solution for the following?

*Documentation *Results tracking *Patient communications/correspondence *Hospital to ambulatory practice

communication *Prescription writing

Response

Percent

Response

Count


Satisfied 37.4% 82

Neutral 23.7% 52


Very dissatisfied 11.9% 26

Not used/NA 3.2% 7

Comments 69


skipped question 32

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22. CIS is only as valuable as the data that is captured and made available

Response

Percent

Response

Count

Strongly Agree 40.2% 88

Agree 44.3% 97

Neutral 9.6% 21

Disagree 3.2% 7

Strongly Disagree 2.7% 6

Comments 29


skipped question 32

23. If I could go back to paper-based records without penalty, I would do so

Response

Percent

Response

Count


Agree 12.8% 28

Neutral 10.6% 23

Disagree 38.5% 84


Comments 50


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24. CIS has improved the quality of my patient care

Response

Percent

Response

Count


Agree 33.5% 73

Neutral 26.6% 58

Disagree 20.2% 44


Comments 37


skipped question 33

25. Electronic documentation has improved my practice productivity

Response

Percent

Response

Count


Agree 12.2% 27

Neutral 21.7% 48

Disagree 29.9% 66


Comments 47


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26. Electronic prescribing is critical to my practice

Response

Percent

Response

Count


Agree 27.9% 61

Neutral 27.4% 60

Disagree 18.3% 40


Comments 27


skipped question 32

27. I have good computer skills in general and am comfortable using it for a variety of tasks, clinical and

otherwise

Response

Percent

Response

Count


Agree 41.6% 91

Neutral 12.3% 27

Disagree 5.9% 13


Comments 21


skipped question 32