cirrusnetworks.com.au

For more information on how Cirrus can support your IT needs, please visit

Cirrus Networks

Simplify the management of your IT while improving flexibility and

scalability of your business

COLLABORATIONSECURITY

CLOUD

DATA CENTRE

CONNECTIVITY

ANALYTICS & IOT

Building true relationships with our partners, Cirrus can pass on effective business solutions, reduce costs,

add flexibility and provide outstanding services. Working simultaneously on skills and certifications sets the

bar high for achieving the best business practices and outcomes possible.

Products and Partners

Advisory and Consulting Services

STR ATEGY

Services include the development of Information and Communications Technology (ICT) strategic plans aligned to business requirements, specific strategic initiatives such as cloud adoption and enterprise application strategic implementation plans.

ARCHITECTURE

Technical and Enterprise architecture services including the development of roadmaps, platform, and product assessments and implementation planning.

CLOUD

Development of cloud assessment and suitability strategies, workload placement, hybrid environment design and planning, readiness assessments and cloud vendor selection and cost optimisation.

PROGR AM MANAGEMENT

Design and Implementation of program Management services including Prince2, Agile and client methodologies and frameworks as required.

ITSM AND ITIL

Service design of Information Technology Infrastructure Library (ITIL) functions and processes including implementation within the selected IT service management (ITSM) software toolset. SLA design and implementation targeted at measuring service performance.

PROCUREMENT

Procurement strategy development services including end-to-end tender packs, pricing requirements, the scope of work definition and response reviews and assessments.

GOVERNANCE

Design and implementation of governance frameworks to drive successful contract measurement and outcomes.

Cirrus specialise in pragmatic technology consulting providing a fit for purpose solution to deliver on required

outcomes, minimise complexity and provide maximum value for money.

Integration and Professional Services

NETWORK DESIGN AND IMPLEMENTATION

End-to-end network design and implementation services encompassing Wide Area Network (WAN), Local Area Network (LAN), security, wireless and optimisation.

FIELD SERVICES

On-site field services can be ad-hoc or scheduled with extended durations as required for backfill and service peaks. Cirrus has extensive experience in matching the right resource to the requirement and enabling teams through staff augmentation.

COLLABOR ATION

Design and implementation end-to-end collaboration solutions to support meetings, data sharing, education and contact center.

SECURITY SERVICES

Infrastructure security solutions including network security, end point security, Internet content filtering and data management.

DATA CENTRE SOLUTIONS

Fit for purpose compute, storage and backup solutions which support the complete data management life-cycle. This spans across virtualisation, data protection, disaster recovery and archiving.

CLIENT COMPUTING

Services and solutions across end-user devices. Standard Operating Environment (SOE), Managed Operating Environment (MOE) design, build and deployment, device management, protection, and control.

PROJECT MANAGEMENT SERVICES

Cirrus wrap strong project management principles around our implementations to deliver robust risk, budget, quality and scope management. This ensures the solution delivered will meet the desired business objectives.

PRIVATE AND PUBLIC CLOUD SOLUTIONS

Cirrus specialise in Public, Private and Hybrid cloud solutions including our own Cirrus Cloud services. Service specification, design and implementation services including on-premise and public environments, workload assessment, migration, customised scripting, and cloud automation. Expertise spans across O365, AWS and Azure.

Cirrus deliver projects across on-premise, hybrid, public and private cloud environments through highly

certified and experienced team members that understand how these project solutions contribute to

business outcomes.

Managed Services

24 X 7 CALL CENTRE

Single point of contact for all clients with a focus on the capture of incidents and speed escalation to a range of resolver groups.

SERVICE DESK

Contact center for client end users specialising in level 1 and level 2 support, closing tickets on the first contact, rapid ticket categorisation and appropriate escalation.

NATIONAL OPER ATIONS CENTER (NOC)

Proactive and repeatable operational activities including backup management, toolset administration, event and alert management, reporting and patching.

MONITORING, ALERTING AND EVENT MANAGEMENT

Advanced monitoring toolsets and robust processes identify and resolve issues early maximising availability for your business.

PATCHING AND CURRENCY

Environments are patched to levels in accordance with vendor guidelines. This is crucial to maintaining performance and availability.

CAPACITY AND AVAILABILITY MANAGEMENT

Capacity management to identified threshold levels and industry-leading practices is critical to continued environment availability and stability.

SERVICE MANAGEMENT

Reporting, analysis, problem management, and robust communications through excellent service delivery managers to ensure any service is delivered to its potential and driving continuous improvement in your business.

LEVEL 3 SUPPORT

National Technical Practices (NTPs) providing specialist Level 3 support across all service lines. This is an escalation point for the Service Desk and NOC to respond, resolve incidents and requests in accordance with Service Level Agreements (SLAs).

Cirrus Service Management incorporates all operational activities required to proactively ensure availability

and performance across client platforms, all underpinned by our strong ITSM tools and framework.

Our technical competency practices provide Level 3 capabilities supporting our National Operations

Centre and Service Desk in order to drive best practice and continuous improvement.

Cirrus, your end-to-end solutionSelecting the right partner is critical to ensure you

get maximum benefit from an engagement that will

encompass delivering business value, outcomes,

and resources. Cirrus provide effective business

solutions, reducing costs, enabling flexibility and

building a true partner relationship that aligns with

your business and culture.

Cirrus understand the importance of engaging on

all levels of your business. With extensive experience

we adopt a collaborative approach ensuring an

understanding of your challenges, in turn, helping

develop the right solution.

Taking care of complex infrastructure planning and

management Cirrus supports your core business

activities. Building teams, maintaining skills and

certifications will define best practices to provide

outstanding service.

What sets Cirrus apart from other IT providers AWARD WINNING PARTNER

• Cisco ANZ Enterprise Networking Partner of the Year• CRN Leader Award• CRN Fast 50, 3rd place• Deloitte Fast 50, 4th place, and;• CRN Fast 50, 1st place.

REDUCE FINANCIAL RISKS

Cirrus offer capex, consumption and opex models to increase the flexibility you have over your IT budget while delivering the best solution to enable your business.

FLEXIBLE LEVEL OF SERVICE

Cirrus will work with you to tailor a Managed Service solution to augment, service or fully manage all or part your IT environment. Our flexibility allows you to use our focus your effort in new ways the benefit your business.

AUSTR ALIAN BASED SERVICE DESK

Our Service desk is based in Australia and provides level 1 to level 3 capabilities providing rapid response backed by strong service management engagement.

PUSHING THE TR ANSFORMATION ENVELOPE

We engage our clients via a consultancy approach and push technology innovation specific for the industry type. We don’t have an off the shelf agenda and we’re happy to explore innovative solutions in unexplored territory.

WALKING WITH THE CLIENT

Our team are flexible, challenge ideas and continuously put themselves into the client’s shoes. Driving client success is the sum of our core values.

DISRUPTIVE TECHNOLOGIES

Cirrus believe in investigating and investing in new and disruptive technologies which constantly change the IT landscape. By leveraging our wide range of vendor relationships you have access to new and emerging solutions to benefit your business.

cirrusnetworks.com.au

For more information on how Cirrus can support your IT needs, please visitWhy

Cirrus?