cip & it-cmf overview 110615

© Innovation Value Institute 2015

An Overview of The Innovation Value Institute, and the IT Capability Maturity Framework driving transformation and improvement.


IT challenges supporting the business needs

- Current legacy IT environment is not fit for future purpose

- IT Transformation & Change

- The business does not experience the value of IT

- IT Performance and Business Value Improvement

- Business users of IT services have high expectations on service levels

- Service Delivery & IT Operational Effectiveness

- New technology is changing the market and operational landscape

- Digital Transformation & Change

- More consistency and guidance for driving IT improvement

- Continuous IT performance improvement

2

Business/Organisation Drivers

IT Drivers


Research Education / Training

Assessment / Benchmarking

Maturing Enterprise IT Capability for Business Value and Innovation

IVI Mission

Transform how public and private sector organizations globally manage IT

capability for value and innovation


Introducing the Innovation Value Institute - IVI


The IVI agenda 5

Build the necessary

Capability to

Leverage technology

investment

Deploy technology

through an enterprise

Innovation capability

Capability

Improvement

Programme Supporting both drives

Enterprise innovation

CMF

IT CMF

The

Organization


Copyright IVI © 2014

Steering Patrons

Patrons

Contributors

Associates

Current Membership


IT-Capability Maturity Framework (IT-CMF)


IT-CMF spans the IT capability of the organization

IT Leadership and Governance

Business Process Management

Business Planning

Strategic Planning

Demand & Supply Management

Capacity Forecasting & Planning

Risk Management

Accounting & Allocation

Organization Design & Planning

Sourcing

Innovation Management

Service Analytics & Intelligence

Sustainable Information & Communication Technology

Enterprise Information Management

Funding & Financing

Budget Management

Portfolio Planning & Prioritization

Budget Oversight & Performance Analysis

Managing IT like a business

Managing the IT budget

Managing IT for business value

Managing the IT capability

Enterprise Architecture Management

Technical Infrastructure Management

People Asset Management

Intellectual Capital Management

Relationship Asset Management

Research, Development & Engineering

Solutions Delivery

Service Provisioning

User Training & Management

User Experience Design

Program & Project Management

Supplier Management

Capability Assessment & Management

Total Cost of Ownership

Benefits Assessment & Realization

Portfolio Management

ITG

BPM

BP

SP

DSM

CFP

RM

AA

ODP

SRC

IM

FF

BGM

PPP

BOP

EAM

TIM

PAM

ICM

RAM

RDE

SD

SRP

UTM

UED

PPM

SUM

CAM

TCO

BAR

PM

SAI

Each critical capability has five levels of maturity:

Increasing maturity improves IT ability to deliver on key business priorities

EIM

SICT


IT-CMF Assessment measure and benchmark maturity levels across 4 Macro Capabilities

Cost Centre

Service Centre

Investment Centre

Value Centre

Predictable Performance

Systemic Cost Reduction

Expanded Funding Options

Sustainable Economic Model

Technology Supplier

Technology Expert

Strategic Business Partner

Corporate Core Competency

TCO

ROI & Business Case

Options and Portfolio Management

Optimised Value Optimising

Advanced

Intermediate

Basic

Initial

Ma

turity

Low

High

Managing IT like a

business

Managing the

IT budget

Managing IT for

business value

Managing the

IT capability

Macro

Capability

Unmanaged


Technology

IT Process

IT People

IT Knowledge

IT organizational capability to manage IT for business value

Business value and innovation enabled through IT

Why is IT Organization Capability Important?

IT Re

sou

rces

IT capability is about executing stable and repeatable patterns of IT management activities that deliver business value


Potential IT value contribution increases with maturity

Maturity level

3 Intermediate

High

Low

4 Advanced

2 Basic

5 Optimizing

1 Initial

IT enables and drives business value creation and business opportunities

IT is fully aligned with business strategy and anticipates business needs

IT focuses on business value creation

Value oriented IT management using various industry best practices

IT directly contributes to business value creation in some areas

IT turns toward focusing on business value creation, but is mostly understood as service provider

IT mainly provides services allowing business to create value

IT focuses on delivering solutions for business needs, but not a value creator on its own

IT disconnected from business value creation

IT is not an integral part of value creation

IT value contribution

Organization must be able to translate

IT maturity into business value contribution


IT-CMF Architecture – How it works…

4x Macro-capabilities

35x IT management capabilities (Critical

Capabilities)

256x Capability Building Blocks + individual maturity

profiles

>800x maturity assessment questions

>2,500x recommendations (POMs)

12


Key benefits of IT-CMF

• Leverages the collective intelligence of international consortium of public and private sector collaborators Development

• IT-CMF integrates existing frameworks/ standards into a meta-level architecture to provide an integrated & holistic framework

Integrated

• IT-CMF allows measurement of improvement against a baseline using standard assessment tools Assessment

• IT-CMF provides benchmarking against peers Benchmarking

• IT-CMF provides prioritization & improvement recommendations for 30+ critical capability areas Recommend

VALUE FOCUS TO MANAGING IT

13


Capability Improvement Program (CIP)


Introducing the Capability Improvement Program (CIP) How to apply the IT-CMF to change your organization

Change Leadership

Capability Improvement Program

• Based on the principles of organizational change, the CIP methodology is designed for building organizational capability with the IT-CMF

• CIP makes full use of the depth of the IT-CMF and is designed to enable both transformational change and continuous improvement


E M B E D

E X E C U T E

D I S C O V E R

D E S I G N

How IVI supports you

1. Create Awareness

2. Complete Initial Assessment

3. Capability Foundation Workshop

4. Establish CI Program

7. Mobilization Workshop

8. Execute Workplans

11. Sustain Improvements

5. Train Key Participants

Accelerate capabilities development through our CIP approach

8. Performance management training, templates

5. On-demand learning

4. Program & process design, formation, templates

2. Assessment selection, execution, action planning

1. CIP Introduction & buy-in

3. Workshop facilitation

10. Establishing a scaling plan

6. Mobilize CI Teams

9. Execution Review Workshop

10. Scale the CI Program

6. Assessment support, skills gap analysis, scorecard dev’t

7. Prioritizing & finalizing Program initiatives

9. Workshop facilitation

11. Guidelines for continuous improvement


Five principles of the Capability Improvement Program

Focused on the priority capabilities that generate value for the business

Addresses the need to build both organizational capability and individual competency

Structured to adapt to unique organizational context and requirements

Internal change leaders and teams are necessary to build sustainable capabilities

Enables program piloting and scaling to build credibility and momentum


CIP Architecture….How it works? 18


IVI Resesarch


mobile devices and apps

cloud services mobile broadband networks

Big Data analytics

social technologies

IoT

Technology Trends - ‘Digital’


How do I engage and get advantage from CIP & IT-CMF


Ways to engage?

- Become a user of CIP & IT-CMF

- Measure and Drive your Improvement/Transition/Transformation

- Align IT investments with business priorities for enhanced value

- Become an IVI commercial partner

- Grow the value you bring to your customers by using or assisting them use CIP & IT-CMF

- Grow your customer revenues, offerings, competencies and depth of your relationships

- Become a patron member of the IVI

- Participate in the R & D and influence future innovations from the IVI

22

cip & it-cmf overview 110615

Documents

innovation ivi mission

critical capability

necessary capability

capability maturity

performance improvement

levels of maturity

budget managing

cmf assessment measure