ciett activity report 2014

HOW TO FIND A JOB FOR EVERY PERSON AND A PERSON FOR EVERY JOB IN EUROPE?

5 Recommendations to restore growth and create

better functioning labour markets in Europe

ACTIVITY REPORT

2014

2 / Ciett / 2014 Activity Report

1

Letter to Members and Stakeholders

Denis PennelCiett & Eurociett Managing Director

2014 Activity Report / Ciett / 3

T hroughout 2014 Ciett has continued with its strategy to win better recognition for the positive role played by the employment and recruitment industry in reaching

better functioning labour markets around the world.

I am delighted to be able to take this opportunity to share with you the results in this year’s activity report, which comes in a new format.

From raising the profile of the industry vis-à-vis international policymakers and calling for appropriate regulation to be adopted on private employment services to providing capacity building to the Ciett members and to developing a better understanding of the reality of the industry, this report demonstrates what Ciett & Eurociett have done for their members and the industry as a whole.

As the only authoritative voice representing the employment and recruitment industry at global level, Ciett has been working hard on developing pro-active engagements with many of our stakeholders, be it international policymakers such as the International Labour Organisation, the Organisation for Economic Co-operation and Development, the International Organisation for Migration, and the EU institutions, trade unions or the academic world.

On top of that, 2014 was for Ciett a year of change, with a new leadership put in place under the newly-elected Ciett President Annemarie Muntz. A new strategy has been adopted by Ciett members to take our industry to the next level.

Entitled “Reaching out & Partnering”, the Ciett strategic plan for 2015-2017 has three main objectives: to strengthen the global geographical scope of Ciett, to better link private employment services to other business services and to increasingly cover the enlarged scope of HR services provided by Ciett members. The implementation of this strategic plan has already started, and the first outcomes will be delivered in 2015!

At the same time, Ciett will continue to develop its operational activities in terms of advocating, capacity building and educating. Our Way to Work campaign and related events and materials will be further developed to debunk misperceptions and prejudices about our industry. Looking at the persistent level of unemployment across the world, private employment services are more than ever needed to ensure a better match between supply & demand of work and for accompanying workers, businesses and public authorities in adapting to the new world of work!

I would like to thank the staff of the Ciett & Eurociett Secretariat for their hard work, the respective members of the Ciett & Eurociett Board for their long-lasting, active commitment and the Ciett & Eurociett members for their support and contribution. It is thanks to the Ciett family that so much has been achieved in 2014!

Ciett will continue to develop its operational activities in terms of advocating, capacity building and educating. Our Way to Work campaign and related events and materials will be further developed to debunk misperceptions and prejudices about our industry.

Denis Pennel, Ciett & Eurociett Managing Director


About Ciett Founded in Paris in 1967, Ciett is the authoritative voice representing the interests of the employment and recruitment industry across the world. It is recognised as such by international policymakers (e.g., International Labour Organisation, Organisation for Economic Co-operation and Development, International Organisation for Migration, World Bank, EU institutions) as well as by global stakeholders (International Organisation of Employers, International Trade Union Confederation, think tanks, academic world).

Ciett represents the full spectrum of HR services provided by its members: agency work, permanent recruitment, interim management, executive search, outplacement, training. Ciett brings together 50 national federations and 8 of the largest multinational staffing companies. Through their network of 260,000 agencies and their 1.66 million permanent employees, Ciett members employ 12 million agency workers (full time equivalent) on an average day. Each year over 60 million workers gain access to work through private employment agencies.

Ciett’s mission is to seek greater recognition for the contribution that the employment and recruitment industry makes to better functioning labour markets. In order to achieve this mission, Ciett activities focus on three pillars:

2

Advocating Capacity building Educating+ +


Supporting

60.9 million workers

50 National federations

8 largest multinational staffing companies


3Advocating

}} 5 Ciett and 5 Eurociett position papers

}} 5 participation to hearings & consultations in Europe and 10 at global level

}} 130 face-to-face meetings with policymakers (EU = 75; Global = 55)

}} Supporting tools for EU Elections (Briefing cards + EU Elections Manifesto)

}} Ciett active engagement in OECD, ILO, IOM, UN, IOE, UNI Global

Ciett impact in 2014

Industry key figures

}} $415 billion global sales revenues

}} 260,000 agencies and 1.66 million recruitment consultants and administrative staff

}} Over 60 million workers find access through an employment agency each year

Promoting smart regulation

}} Unjustified restrictions on AW lifted in 6 countries in Europe (Czech Republic, France, Spain, Italy, Poland, Greece), political commitment to lift restrictions in Belgium

}} Adoption of appropriate regulation in several countries such as China, Japan, Russia and Brazil + support of Indonesia & Philippines members to reach appropriate regulation

Membership

}} 50 countries represented (+3 in 2014 = Indonesia, Philippines, Vietnam) accounting for over 90% of total revenues of industry

}} 8 Corporate Members (+1 in 2014 = Trenkwalder)

}} 24 visits to Ciett members

}} More than 300 participants to Ciett World Employment Conference

50 COUNTRIES REPRENSENTED

90% OF INDUSTRY REVENUE


Media relations

}} Ciett & Eurociett referenced over 400 times in newspaper and magazines

}} 17 interviews with key Ciett leaders

}} 24 columns published

Speaking opportunities

}} 32 presentations given to external events

Co-working with employers’ organisations

}} Active engagement with IOE, BusinessEurope, BEERG, ILO ACT/EMP, BIAC

Researching

}} Publication of a more comprehensive Ciett Annual Economic Report

}} Ciett active contribution to OECD, Eurofound, FlexWorkResearch, European Labour Law Network (ELLN)

Social media

}} TWITTER @Eurociett & @Ciett_Waytowork accounts grew 91% and 203% in followers in 2014. Jointly over 1.5 million mention reach in 2014.

}} CIETT LINKEDIN PAGE Creation of a “Way to Work Ciett Corporate Page” on LinkedIn with over 300 followers and counting (31/12/2014).

}} WEBSITES

Ciett & Eurociett websites serve as reliable source of information, with over 60.000 unique page views among the two.

130 MEETINGS WITH POLICYMAKERS

+ 203% @CIETT_WAYTOWORK FOLLOWERS

60.9 MILLION WORKERS

400 REFERENCES IN NEWSPAPERS & MAGAZINES


Advocating for the employment & recruitment industry

As the authoritative voice representing the employment and recruitment agencies at worldwide level, Ciett's role is to actively promote the interests of the industry to policymakers, trade unions, research institutes, the media and the wider business community. Ciett gave the employment and recruitment industry a stronger voice in 2014!

4

NAME OF THE EVENT

ANNEMARIE MUNTZ MEETING BRA ZILIAN MEMBER SINDEPRESTEM

WAY TO WORK EVENT ON UNDECLA RED WORK.

CIETT MEETING WITH GUY RYDER, DIRECTOR-GENERAL OF THE ILO.

Calling for appropriate regulation through face-to-face meetings with key policymakers

ILO

Ciett regularly meets ILO officials to discuss appropriate regulation and related topics. In 2014 people we met included: Guy Ryder (Director General), Moussa Oumarou (Director Governance and Tripartism Department), José Maria Salazar-Xirinachs (Assistant Director-General for Policy), Corinne Vargha (Chief Fundamental Principles and Rights at Work), Manuela Tomei (Director of Work Quality), Michelle Leighton (Chief of Labour Migration), Beate Andrees (Chief of the Special Action Programme to Combat Forced Labour), Deborah France-Massin (Director ACT/EMP), José Assalino (Head of ILO Country Office Nepal)

ONE-TO-ONE MEETINGS

Meetings took place with Ministers of Labour from Argentina, China, India and Nepal.

EU

• 75 meetings were implemented with officials from European Commission (DG Employment, DG Market, DG Enterprise and Industry), Members of the European Parliament (MEP), EU Member States’ Permanent Representations in Brussels

• A Eurociett Strasbourg visit took place for a series of MEP meetings as part of the special PA programme on the European Elections

• Networking visits for Eurociett member federations were organised in Brussels (Germany/BAP, Bulgaria/BG Staffing and Netherlands/ABU)


Drafting and disseminating policy briefings

EUROPE

• Manifesto EU Elections

• Implementation Agency Work Directive

• Combating undeclared work

• EURES

• Posting of Workers

GLOBAL

• ILO: fight against undeclared work, promotion of fair international recruitment practices, briefing on temporary work in the electronics industry

• OECD: Contribution to the Employment Outlook and debate on Quality jobs

• G20: contribution for Head of States Summit (Australia)

Intervening during consultations & public hearings

EUROPE

• PARES: Participation in a strategic dialogue meeting

• EURES: Hearing at European Parliament

• ESCO Board member

• Platform to fight against undeclared work

• EU High Level Group on Business Services

GLOBAL

• UN Business & Human Rights

• OECD on Employment Outlook

• OECD on Quality jobs

• IOM International Recruitment Integrity System (IRIS)

• ILO Informal work

• ILO Forced labour

• ILO Fair Recruitment Initiative

• UNODC on trafficking in persons

• OHCHR on the protection of the rights of migrant workers

Advocating for the employment & recruitment industry

ANNEMARIE MUNTZ MEETING THE LABOUR MINISTER OF CHINA.

VISIT TO THE EUROPEAN PARLIAMENT IN STRASBOURG.

ANNEMARIE MUNTZ MEETING BRA ZILIAN MEMBER SINDEPRESTEM

WAY TO WORK EVENT ON UNDECLA RED WORK.

CIETT MEETING WITH GUY RYDER, DIRECTOR-GENERAL OF THE ILO.


Spreading key messages

• Conference of American Bar Association – Los Angeles

• Staffing Industry Analysts Executive Forum - London

• World leaders in Recruitment Conference – London

• Global Recruiter Summit – London

• ILO-ITC on fighting human trafficking – Turin

• OECD-WAPES conference – Stockholm

• Indian Staffing Federation colloque – New Dehli

• Polskie HR Forum conference - Warsaw

• BEERG - Madrid

• University of Amsterdam - Brussels

Promoting social dialogue

• Seminar with UNI Global on the changing world of work - Brussels

• Signature of a Joint Declaration on promoting decent work - Singapore

• Workshop with IndustriAll Europe on agency work - Brussels

• 3 EU Social Dialogue meetings on temporary agency work

• Roundtable in Serbia to promote sectoral social dialogue in agency work

• Participation at Eurofound workshop on industrial relations

• Face-to-face meetings with Oliver Röthig (Regional Secretary - UNI Europa), Harald Wiedenhofer (Secretary General - EFFAT) and Sam Hagglund (Secretary General - EFBWW)

• Participation at ETUC-ETUI conference on Quality Jobs & Prosperity

Way to Work events (Eurociett)

• Presentation of the Eurociett EU election Manifesto (February)

• Back to Work cocktail party (September)

• Fight against undeclared work (December)

As a consequence of these many activities, recognition of the industry has improved and regulatory framework in several countries has become more appropriate:• Regulation on private employment services has

been updated in 10 countries around the world• Unjustified restrictions on the use of agency work

lifted in 6 countries in Europe (Czech Republic, Greece, France, Italy, Poland, Spain) and better regulation outside Europe (China, Japan, Russia, Brazil) and support to members (Indonesia and the Philippines) to improve regulation.

• ILO Convention N°181 on private employment agencies in the process of being ratified by France

HOW TO FIND A JOB FOR EVERY PERSON AND A PERSON FOR EVERY JOB IN EUROPE?

5 Recommendations to restore growth and create

better functioning labour markets in Europe


Media profile

2014 was a successful year in terms of media relations. In total Ciett was referenced over 400 times in newspapers, magazines, radio or TV. Although Ciett and Eurociett are often mentioned together, Eurociett was separately quoted more than 100 times in 2014.

5Columns

• 24 columns published in Global Recruiter magazine & Staffing Latin America website

• 17 interviews with Ciett/Eurociett leaders published in several national and international media

Social media

• Twitter: Number of followers increased dramatically in 2014 (+ 203% for Ciett, + 91% for Eurociett) and more than 3,000 tweets were sent with a reach of well over 1 million, engaging in meaninful conversations.

• LinkedIn: Ciett created the Way to Work page on LinkedIn. This page exists next to the LinkedIn discussion Group of Ciett members. The page has grown to 270 followers, and is used to post regular updates on the World of Work and Ciett matters.

• ScoopIt: Website managed by Ciett to curate relevant articles published on the changing world of work

Websites

Ciett and Eurociett websites clearly form the first point of information on the employment and recruitment industry, and serve as a database with a wealth of knowledge about the industry and its members.

In 2014 both websites were revamped, including an integration of social content on the homepage. This led to a total of 6,600 individual visitors to the Eurociett website, who made approximately 20,000 unique page views. Average visits last for over two and a half minute, showing that visitors find the content interesting and relevant enough to stay on the website.

Ciett website had significantly more visitors: 18,300 with 41,000 unique page views. The average visitor stayed on the Ciett website for about 2 minutes.

Media profile


Strengthening and supporting members

Better organising the employment and recruitment industry at national/regional level and raising quality standards is an essential part of Ciett’s mission. Many activities have been conducting in 2014 to achieve these two key objectives.

6Strengthening Ciett membership base

• From this year, 3 new countries are represented by Ciett (Indonesia, Philippines, Vietnam)

• 1 new Corporate Member (Trenkwalder)

• 24 visits to members: Argentina, Austria, Brazil, China, Czech Republic, Finland, France, Germany, Greece, India, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, UK + Adecco, Gi Group, Kelly Services, Randstad

Capacity building

• Policy visit of Ciett Board to South East Asia to promote Decent Work

• Annual Ciett World Employment Conference focusing on the changing world of work gathered more than 300 participants

• Active participation in 4 Ciett regional conferences to share best practices (South America, Northern Asia, South East Asia, European Nordic Countries)

THE 2014 CIETT WORLD EMPLOYMENT CONFERENCE, BRUSSELS.


Raising quality standards

• Publication of Ciett Guidelines for adopting national regulation on private employment services

• Revision of Ciett Code of Conduct to include provisions on cross-border recruitment

• ILO-Ciett survey on industry’s self-regulatory mechanisms with a view to prepare compendium of best practices

Fighting against rogue traders

• ILO: official partner of the Fair Recruitment Initiative to fight against human trafficking

• IOM: active involvement into the IRIS project to develop international ethical recruitment standards

• OHCHR: Ciett participation as an expert in a meeting on protecting migrant workers’ rights

• UNODC: contribution in a meeting of experts on fighting trafficking in persons

Advising governments

• Official Ciett letters sent to 5 governments around the world to call for appropriate regulation on private employment agencies and for ILO Convention N°181 to be ratified

MICHAEL FREYTAG SPEAKING AT THE ARAMT CONFERENCE, BUCAREST, ROMANIA.

STEVE SHEPHERD AT THE 9TH CIETT NORTH EAST ASIA MEETING.

DENIS PENNEL, HANS LEENTJES AND PATRICK DE MAESENEIRE (CEO ADECCO) AT THE 2014 CIETT WORLD EMPLOYMENT CONFERENCE, BRUSSELS.

MENNO BART AT THE NORDIC NETWORK MEETING IN OSLO.

CIETT BOARD VISIT TO SOUTH EAST ASIA.

STEVE SHEPHERD VISITING THE NEW FEDERATION IN MALAYSIA

Strengthening and supporting members


Developing a better understanding of the reality of the industry and debunking prejudices

• Publication of Ciett Economic Report, the annual fact book about the industry

• Edition of Briefing Cards to provide factual evidence on contribution to better labour markets

• Compilation of conditions for private employment agencies to operate at national level

• Survey on how social dialogue is organised within the agency work sector (Europe & worldwide)

• Joint Eurociett/UNI Europa research on comparing agency work to other forms of employment (Europe)

Building bridges with the academic world

• Eurociett partnership with FlexWorkResearch platform to monitor publications on flexible work

• European Labour Law Network: active participation in conference on new forms of employment and EU law (The Hague)

Educating about the industry and the changing world of work

The positive contribution of the employment and recruitment industry to better functioning labour markets still lacks full recognition. Ciett played an active role in 2014 to better educate stakeholders on the added value of the industry.

7


Collaborating with international research & economic institutes

OECD

• Face-to-face meetings with, among others, Stefano Scarpetta (Director for Employment, Labour and Social Affairs Department) & Mark Keese (Head of Employment Analysis and Policy Division)

• Input provided to the Quality Jobs project

• Ciett participation to OECD Annual Forum

• Ciett active membership to BIAC (Business and Industry Advisory Committee to the OECD)

EUROFOUND

• Launch of representativeness survey of social partners for the agency work sector in Europe

• Contribution to Quality jobs & well-being at work research, as well as providing input to the New forms of employment report.

• Invitation to speak at workshop on industrial relations

STAFFING INDUSTRY ANALYSTS

• Speaking at Europe Executive Forum - London

• Joint presentation during Ciett annual conference

THINK TANKS

• Europe: Eurociett membership to Center for European Policy Studies (CEPS) and European Policy Center (EPC)

• Presenting during French think tanks lunch organised by Prism’emploi – Paris

Liaising with international employers’ organisations

• Europe: pro-active involvement of Eurociett into activities of BusinessEurope, European Services Forum, European Business Services Roundtable (EBSRT) , European Employers Network (EEN) and Brussels European Employee Relations Group (BEERG)

• Global: Ciett active participation to the work of the International Organisation of Employers, the ILO Bureau for Employers (ACT/EMP) and BIAC

Conferencing on the changing world of work

• Publication of book (“Travailler pour Soi” – Seuil publisher) by Denis Pennel, Ciett/Eurociett Managing Director

• GI Group (January)

• IFMA Belgium (February)

• Colloque Foundation ITG (November)

• SwissStaffing (February)

• Ciett World Employment Conference (May)

DENIS PENNEL AT THE GLOBAL RECRUITER UK SUMMIT

Educating about the industry and the changing world of work


8Ciett organisation

Ciett Board members

Ciett Executive Committee

PRESIDENTANNEMARIE

MUNTZ

AFRICA/NEAR EAST

JACQUI FORD

ADECCOBETTINA

SCHALLER

NATIONAL FEDERATIONSKEVIN GREEN

Chair of the Standing Committees and VP

Regional Representa-tives

Global Corporate Members

VICE-PRESIDENTHANS LEENTJES

NORTH AMERICARICHARD

WAHLQUIST

KELLY SERVICES VACANT

CORPORATE MEMBERS

JOHN HEALY

QUALITY STANDARDS & COMPLIANCE

AART VAN DER GAAG

SOUTH AMERICAFERNANDO CALVET

GI GROUP ANTONIO BONARDO

BOARD MEMBER & VP

MARK DE SMEDT

TREASURERHERWIG

MUYLDERMANS

NORTHERN ASIAYUKIKO

NAGASHIMA

MANPOWERHANS VINK

IMMEDIATE PAST-PRESIDENT

FRED VAN HAASTEREN

EUROPEALAIN DEHAZE

RANDSTAD SIETO DE LEEUW

SOUTHERN ASIASTEVE SHEPHERD

IMMEDIATE PASTPRESIDENT

(STANDING INVITATIONTO ATTEND)

CIETT MANAGINGDIRECTOR (STANDING

INVITATION TO ATTEND)

PRESIDENT

VP

QUALITYSTANDARDS &COMPLIANCE

OFFICER

VP

TREASURER

CHAIR NFC & VPCHAIR CMC & VP


Eurociett Board members Ciett Executive Committee

PRESIDENTANNEMARIE

MUNTZ

MEMBERTOM HADLEY

(REC – UK)

REPRESENTATIVE OFCORPORATE MEMBERS

SIETO DE LEEUW (RANDSTAD)

MEMBERFRANÇOIS ROUX

(PRISM'EMPLOI – FRANCE)

MEMBERANNA WICHA

(FORUM HR – POLAND)

VICE-PRESIDENTALAIN DEHAZE

MEMBERTHOMAS HETZ

(BAP – GERMANY)

TREASURERHERWIG MUYLDERMANS(FEDERGON – BELGIUM)

MEMBERHENRIK BÄCKSTRÖM(ALMEGA - SWEDEN)

MEMBERDINETTE KOOLHAAS

(KELLY SERVICES)

SECRETARY OF THE BOARDAART VAN DER GAAG

(ABU – NETHERLANDS)

MEMBERHANS VINK

(MANPOWER)

MEMBERANTONIO BONARDO

(ASSOLAVORO – ITALY)

Ciett & Eurociett SecretariatResponsible for executing the day-to-day activities to implement the strategy as decided by the board & General Assembly: representation, advocating, intelligence gathering, managing membership, administrating

SANDRO PETTINEOPOLICY ADVISORGLOBAL PA + EU

SOCIAL DIALOGUE +CMC COORDINATION

MARIA DA SILVAASSISTANT

ADMINISTRATION

MICHAEL FREYTAGPOLICY ADVISOR

EUROPEAN PUBLIC AFFAIRS

+ NFC COORDINATION

DENIS PENNELMANAGING DIRECTOR

MANAGEMENT +THOUGHT LEADERSHIP + MEMBERSHIP DVPT

COORDINATION

MENNO BARTCOMMUNICATION

& ECONOMICAFFAIRS ADVISORRESEARCH & PR

+ QUALITYSTANDARDS

COORDINATION

Ciett organisation


NORTH AMERICA

Canada Mexico USA

SOUTH AMERICA

Argentina Brazil Chile Colombia Perú

AFRICA

Morocco South Africa Zambia

Slovakia Slovenia Spain Sweden Switzerland Turkey UK

NORTHERN ASIA

China Japan South Korea

SOUTHERN ASIA

AustraliaIndiaIndonesiaNew ZealandVietnamThe Philippines

EUROPE

AustriaBelgiumBulgariaCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreeceHungaryIrelandItalyLatviaLithuaniaLuxembourgMacedoniaNetherlandsNorway Poland Portugal Romania Russia

A global confederation Corporate members


Ciett added value to members

Ciett organisation

INFORMATION MONITORING

OPENINGUP NEW

MARKETS

GETTING FITREGULATION

IMPROVED IMAGE &QUALITY LABEL

CAPACITYBUILDING

SHARINGPRACTICES &KNOWLEDGE

REACHINGOUT GLOBAL

STAKEHOLDERS

ACCESSINGMARKETDATA &

RESEARCH

Tour & Taxis building Avenue du Port 86c - Box 302

B 1000 - Brussels [email protected] www.ciett.org Follow us on

@Ciett_waytowork

mailto:[email protected]

www.ciett.org

http://www.twitter.com/ciett_waytowork

http://www.twitter.com/ciett_waytowork

ciett activity report 2014

Recruiting & HR

ciett eurociett members

ciett family

activity report ciett

ciett eurociett board

ciett eurociett secretariat

ciett strategic plan

recruitment industry

industry vis