ciclo di vita di un pc in microsoft milano – 18.11.2004 marcello caenazzo it manager sud europa
TRANSCRIPT
Ciclo di vita di un PC in Microsoft
Milano – 18.11.2004
Marcello CaenazzoIT Manager Sud Europa
Agenda
● IT @ Microsoft
● Problematiche relative alla gestione dei PC
● Soluzioni adottate
● Risultati ottenuti
● Uno sguardo al futuro
IT @ Microsoft
● Be Microsoft’s First & Best Customer
● Ensure the Security of Microsoft’s
Assets and Intellectual Property
● Be a Strategic Asset to Microsoft
● Run a World Class IT environment
Tokyo
Dublin
Singapore
100,000 e-mail accounts
RedmondTukwila
Charlotte
3M+ e-mail messages per day internally
99.99% availability
92,000 end users
89 countries
300,000+ PCs and devicesSingle Instance
SAP
(1.7 Tb Db)
Silicon Valley
7,000,000 remote connections/month
Johannesburg
Microsoft IT Data
3K Wireless AP’s24K Wireless devices
Problematiche
● Soddisfazione del Cliente
● Scelta dell’hardware
● Riduzione dei tempi di gestione
● Standardizzazione
● Rapidità nel formulare il budget
Technology Enablers
● Remote Installation Server● Sharepoint V2● Intellimirror● SMS2003● Windows XP● PC Renting
Definire i modelli
● Conoscere il business
● Definire i profili
● Seguire direttive “inattaccabili”
● Avvalersi di un IT Focus Group
● Standard, standard, standard
Acquisto o Affitto?
● Soddisfazione del cliente!● Gestione cespiti● Pianificazione ordini● Allocazione costi● Gestione magazzino● Budget
Installazione
● Immagine standard (concordata)
● Eventuali aggiustamenti…
● Verifica con Microsoft Baseline Security
Analyzer
● Checklist
Migrazione dati utente
● Intellimirror / Sharepoint / My Site● Personal Backup (CD/DVD/HD esterni…)● Trasferimento guidato files e impostazioni● Ostacoli nascosti● Classi di piu’ persone ● Ritiro vecchio PC ● Survey Cliente
Manutenzione & aggiornamento
● Helpdesk (Remote Assistance)
● Aggiornamento e controllo via SMS
● Testing distribuito degli applicativi LOB
● Esiste un Service Manager del Software
Deployment
● Employee Productivity Education
Dismissione
● Gestione magazzino
● Beneficenza o rottamaio?
● Impegno costante di risorse “svogliate”
oppure…
● In caso di affitto i PC “spariscono”
Risultati ottenuti
PC/Mese Distribuiti e Ritirati 60
Durata Media Processo 14 giorni
Media Clienti per Classe 7
Budget automatico
Pianificazione data esatta
Inoltre…
● L’occasione del rinnovo del PC e’ ghiotta per aiutare l’utente a:● Capire dove sono i propri dati (e a metterli dove e’
giusto che stiano)● Imparare ad usare gli strumenti aziendali a
disposizione● Conoscere meglio il funzionamento del proprio PC
● Ottimi risultati di client sat e riduzione costi con l’affitto
In bocca al lupo!
Uno sguardo al futuro
● Helpdesk vision: “self-healing, self-help,
web-to-chat, web-log, phone call and
lastly HST dispatch”…
● “Self” installation (by SMS?)
● Dispositivi diversi dal PC
● Longhorn
Document Workspace
Meeting Workspace
Team Sites
> 150,000 sites
My Site33,000 sites
6 IT PeopleSupport
Remote Desktop
OWA54,000 monthly users
RPC over HTTP22,000 monthly users
Pocket PC11,500 users
Tablet PC24,000 users
SmartPhone9,000 users
For More Information
● Additional content on Microsoft IT deployments and best practices can be found on Microsoft TechNet: http://www.microsoft.com/technet/itshowcase
● E-mail IT Showcase:[email protected]
© 2004 Microsoft Corporation. All rights reserved.© 2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in
this summary.this summary.Data in this presentation is current as of its publish date (see title slide).Data in this presentation is current as of its publish date (see title slide).
Microsoft IT Deployment Methods
Microsoft IT Web
Site
Bootable CD-ROM
Unattended Installation
System Preparation(SysPrep)
RIS SMSApplication Publishing
Upgrade or Clean Install
Upgrade only
Upgrade or clean install
Upgrade or clean install
Clean install only
Clean install only
Upgrade only
Upgrade only
Required Hardware
Network connectivity
CD-ROM drive
Network startup disk if
using a remote distribution
share
Similar hardware
configurations for all desktop
computers
Pre-boot eXecution
Environment (PXE)
Fast connection to the SMS
site
Network connectivity
Required Windows
2000 Server?
Yes No No No Yes, and Active
Directory
Yes, and SMS
Yes, and Active
Directory
User interaction
requirements
Some user interaction
Minimal for upgrades; more for
clean installation
Minimal Minimal if using
Sysprep.inf file
Minimal Minimal Minimal
Microsoft IT Installation Options
Microsoft IT Organization
IT Account ManagementIT Account Management
Ops Center (Monitoring, Tier 1 and Tier 2) MOM and MOFOps Center (Monitoring, Tier 1 and Tier 2) MOM and MOF
Data CentreData CentreServicesServices
Windows ServerWindows ServerStorageStorage
AD AD Virtual ServerVirtual Server
Connectivity Connectivity ServicesServices
NetworkNetworkWindows Windows
NetworkingNetworkingISA ProxyISA Proxy
ApplicationsApplicationsAdministrativeAdministrative
Sales & MarketingSales & MarketingServicesServices
OperationsOperations
Desktop/DeviceDesktop/DeviceServicesServices
Windows ClientWindows ClientSMSSMS
Device MgmtDevice MgmtOffice SystemOffice System
CollaborationCollaborationServicesServices
ExchangeExchangeSharePointSharePoint
IP TelephonyIP TelephonyLCSLCS
Security and Infrastructure ArchitectureSecurity and Infrastructure Architecture
Applications 60%
App Development (29%)
App Support (31%)
Infrastructure 40%
Network (14%)
Data Center (9%)
Employee Services (4%)
Voice (5%)
Helpdesk (5%)
Security (3%)
Microsoft IT Spend Breakdown
Functional ViewFunctional ViewFY05FY05
BreakdownBreakdown Cost Element ViewCost Element ViewPeople People 72%72%Data & VoiceData & Voice 16%16%Hardware Hardware 5%5%FacilitiesFacilities 5%5%Software Software 2%2%
SoftwareSoftware 5%5%(adjusted to include estimate(adjusted to include estimateif MS software were included)if MS software were included)
Employee Services = messaging (1.5%), software Employee Services = messaging (1.5%), software deployment (1%), collaboration (0.5%), data deployment (1%), collaboration (0.5%), data protection (0.5%)protection (0.5%)