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CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

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Page 1: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

CIBC Whistler InstitutionalInvestor Conference

Robert McFarlaneEVP & Chief Financial Officer

February 27, 2003

Page 2: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 2

This presentation contains forward-looking statements about expected future events and financial and operating results that are subject to risks and uncertainties. TELUS’ actual results, performance, or achievement could differ materially from those expressed or implied by such statements. For additional information on potential risk factors, see TELUS’ Annual Information Form, and other filings with securities commissions in Canada and the United States.

TELUS disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

All dollars in C$ unless otherwise specified.

Forward-Looking Legal Disclaimer

Page 3: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 3

Agenda

About TELUS

Q4 & 2002 review

2002 Performance vs. Targets

2003 Outlook

Page 4: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 4

About TELUS

Canada’s only national pure-play, facilities-based, full-service telecom provider

2nd largest Canadian telco Executing national growth strategy focused on data, IP &

wireless from position of financial strength 2002: Revenues C$7.0B

EBITDA C$2.52B Operating segments: Communications: wireline

Mobility: wireless Enterprise value: ~C$14B (equity ~ $6B) Daily trading1: 1.1M shares

1 recent 3 month average

Page 5: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 5

About TELUS Communications

ILEC: full service in W. Canada and E. Quebec Non-ILEC: data & IP for business in C. Canada

Revenue (2002) $5.0B

EBITDA (2002) $2.0B

POPs covered 7.5M

Network Access Lines 4.9M

Local/LD Market Share 97%/78%

Total Internet Subscribers 802K (410K High-speed ADSL)

Fibre IP backbone national

Strategic alliance Verizon Communications

Page 6: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 6

About TELUS Mobility

Cdn. Population (31.4M)Licensed POPs

27.4M (~90%) + roamingNetwork coverage

Verizon Wireless & NextelStrategic relationships

best in CanadaSpectrum position

only one in CanadaiDEN Mike network

coast to coast 1XCDMA footprint

$535MEBITDA

$2.0BRevenue

3MSubscribers

Leading national wireless provider

Page 7: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Q4 & 2002 review

Page 8: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 8

2002 Highlights – Consolidated

Difficult telecom environment & price cap impact

Met or exceeded key financial targets “on Street”

EBITDA before restructuring costs was flat YoY as Mobility, OEP1 & ITCs2 offset regulatory impacts

Capex reduction drove significant improvement in cash flow

1 Operational Efficiency Program2 Investment Tax Credits

Page 9: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 9

Q4 Review - Consolidated

Q4-01 Q4-02 Change

Revenue $1.87B $1.79B 3.9%

Revenue (normalized)1 $1.87B $1.90B 2.1%

EBITDA2 $598M $645M 7.8%

EBITDA (normalized)1,2 $598M $720M 20%

Negative impact of regulatory decisions masksunderlying growth in Revenue & EBITDA of 2% & 20%

1 2002 normalized for regulatory impacts (contribution and price cap decisions)2 Excludes restructuring & workforce reduction costs

Page 10: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 10

Q4 Review - Consolidated Normalized EBITDA Trend1

598

699

614618

720

650690

727

Q1 Q2 Q3 Q4

2001 2002

($M)

1 2002 has been normalized for regulatory impacts (contribution and price cap decisions)

20%

Page 11: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 11

Q4 Review - Consolidated

Q4-01 Q4-02 Change

Restructuring costs1 - $241M -

Disc. Operations2 ($3.1M) - -

Net Income/(Loss) ($47M) ($139M) 198%

EPS (per GAAP) ($0.16) ($0.41) 156%

EPS 3 ($0.16) $0.05 131%

EPS from continuing operations exhibiting significant upward growth

1 Restructuring & workforce reduction costs2 Gain on sale of Directory Operations3 Normalized for after-tax restructuring costs

Page 12: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 12

Q4 Review - Consolidated

Q4-01 Q4-02 Change

Capex $592M $416M 30%

Capex Intensity1 31.7% 23.2% 8.5pts

EBITDA-capex $6.7M $229M 3,318%

1 Ratio of capex to total revenues

Significant reduction in capex drove strong improvement in capital intensity & dramatic cash

generation increase

Page 13: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 13

Significant downward trend in capex intensity ratio

1 Ratio of capex to total revenues

Q4 Review - Consolidated Capex Intensity1

37%

23% 24%

32%

2001 20022001 2002Q4 YTD

Page 14: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 14

Consolidated Free Cash Flow

(26)

(1,354)

Dramatic increase in YoY Free Cash Flow1 in 2002

2001 2002($M)

1 EBITDA less capex, cash interest, cash taxes, and cash dividends

Page 15: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 15

Deleveraging

Q1-02Q2-02

Q3-02 Q4-02 Target

Net Debt : Capital

57.9% 58.7% 55.8% 56.6% 50% long-term

Net Debt : EBITDA

3.5x 3.6x 3.4x 3.3x 3.0x in Dec ’03

Expect significant leverage drop in 2003/2004 due to increased EBITDA and FCF

New December 2004 debt: EBITDA target < 2.7x

Page 16: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 16

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TELUS C$ 7.5% 2006

GOC 8.75% 2005

GOC (Feb 24/03): $112.79

TELUS (Feb 24/03): $100.13

May 31 - Jul 11Credit rating under review:

DBRS (May 31)Moody's (Jun 14)

S&P (Jul 11)

Aug 5Commenced buying back TELUS debt

Sep 19Completed equity-

funded debt buyback

TELUS Public Debt PerformanceRelative Price Performance

TELUS Corporation C$ 7.5% 2006 v GOC 8.75% 2005(Assuming $100 invested on May 24, 2001)

Page 17: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Communications Segment

Slide 17

Page 18: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 18

2002 Highlights Communications Segment

Significant negative regulatory impacts

Revenue shortfall offset by OEP progress ahead of plan & favourable ITC1 settlement

Data growth - 16% reported, 9.7% organic

Gained considerable market share in ADSL

Disciplined 23% annual reduction in capex

Significantly improved cash flow

1 Investment Tax Credits

Page 19: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 19

Q4 Review – Communications

($M)

Q4-

01

Q4-02

Change

Change

(ex. neg. reg. impacts)

Revenue 1 1,392 1,244 11% 2.6%

EBITDA 543 517 4.9% 11%

Capex 387 291 25% -

Cap. Intensity2 27.3% 23.0% 4.3pts -

EBITDA-capex 156 226 44% -

Underlying EBITDA growth & cash generation improved 11% and 44%, respectively from efficiency improvements

1 Excludes intersegment revenues2 Ratio of capex to total revenues

Page 20: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 20

TELUS BCE & MTS U.S. Composite

1

2

(1.1%) (1.1%)

(3.8%)

NAL Decrease (Q4-02 vs. Q4-01)

Canadian NAL losses below U.S. peer averages

1 Weighted average calculation2 Comprised of: Bell South, SBC Communications, and Verizon;

weighted average calculation

Q4 Review – CommunicationsNetwork Access Lines (NALs)

Page 21: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 21

Q4 Review – Communications

43K ADSL net adds in Q4 to total 195K for the year;91% YoY growth in subscriber base

Velocity ADSL Internet Net Adds (000's)

131

195

2001 2002

58 in Q4

431 in Q4

58

20 in Q4

2000

1 Q4 net adds were net of an approximate 3,400 subscriber count adjustment

Page 22: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 22

Central Canada 2002 Performance

Significant scale & increasing profitability

Central Canada Wireline (ILEC & Non-ILEC)

Revenue ($M) EBITDA ($M)

2001 2002 2001 2002

840

57

(9)

632

Page 23: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 23

17 16 2031 38

60

105

133117 123

136152

(18)(38)(36)(35)(33)(28)(24)

(11)(37) (36) (30) (23)

Q1-00 Q2-00 Q3-00 Q4-00 Q1-01 Q2-01 Q3-01 Q4-01 Q1-02 Q2-02 Q3-02 Q4-02

Revenue EBITDA

Q4 Review – CommunicationsNon-ILEC1,2

($M)

1 Minor adjustments were made in Q3-02 to reflect current customer account classification2 Note: 2002 YTD Non-ILEC revenues: $527.3M and 2002 YTD EBITDA: $(107.2)M

2002 YoY improvement of $192M in revenue &

$38M in EBITDA

Page 24: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 24

TELUS Québec Feb. 25 Announcement

TELUS Québec & Government of Québec announced $500M investment & job creation program

On strategy and in current capex program

In recognition of investment, Quebec to provide employment subsidies

Half of new jobs to be created in large urban areas

Expected benefits - $90M under 3 govt. programs

Raises TELUS’ profile with Government of Québec

Page 25: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 25

Q4 Review – Communications OEP – Employee Reductions

1 Excludes the impacts of staff increases associated with acquisitions during H2-2001

2002 reductions ahead of plan

2001 2002 2003

Phase I (Jun / Q4-01) 8001

Phase II (Q1/Q2-02) 1,000

Phase III: (Q3-02) 1,700

(Q4-02) 2,500

(Q1/Q4-03) 1,300

TOTAL 800 5,200 1,300

~ 6,500

Page 26: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 26

Q4 Review – Communications OEP – Savings & Expenses

Estimated Phase I to III OEP EBITDA savings:

2002 $150M

2003 ~ $450M

2004+ ~ $550M

Phase I costs: $211M ($198M in 2001, $13M in 2002)

Estimated Phase II & III restructuring & workforce reduction expense:

Per Acctg. Per Cash

2002 $557M $172M

2003 ~ $20M $285M

Page 27: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 27

Improving Efficiency Consolidated Revenue & EBITDA per Employee1

Revenue per employee

$197

$272

2000 2002

EBITDA per employee

2000

$98

2002

$76

(thousands)

1 Based on total employees at year-end

Page 28: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Mobility Segment

Slide 28

Page 29: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 29

2002 HighlightsMobility Segment

Successful completion of integration (incl. billing conversions)

2002 net adds flat YoY despite significant industry slowdown

Financial and operating results ahead of plan and street expectations

Page 30: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 30

Q4 Review – Mobility

($M) Q4-01 Q4-02 Change

Network Revenue 424 491 16%

EBITDA 55 129 133%

Capex 205 125 39%

Capex Intensity1 (%) 42.6 22.6 20pts

EBITDA-capex (150) 3.4 102%

Flat expenses, strong network revenue growth & reduced capex drove cash flow improvement

1 Ratio of capex to total revenues

Page 31: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 31

Q4 Review – Mobility

-

41pts1.68%2.09%Churn

$56

3.0M

Q4-02

ARPU

Subscribers

ChangeQ4-01

-$56

16%2.6M

~20% ARPU premium to competitors maintained Material improvement in churn rate

Page 32: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 32Total Canadian wireless industry estimates. Source: Company & analyst reports

2002 net additions of 418K flat with 2001 - represents increased share of industry net additions

2001

TELUS Mobility

22%

TELUS Mobility

33%

Increased Share of Net Additions

2002E

1.9M ~1.25M

Page 33: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 33

Strong service revenue market share despite lower number of subscribers

Market Share of Subscribers

TELUS Mobility

25%

TELUS Mobility

29%

Share of Service Revenues

Total Canadian wireless industry estimates. Source: Company & analyst reports

Market Share of Service Revenues

12.0M ~$6.4B

Page 34: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 34

2002 Review – MobilityHow far we have come in 2 years

Proforma 2000 2002 Change % Change

Digital POPs (M) 22.6 27.4 4.8 21%

Subscribers (000s) 2,160 2,996 836 39%

ARPU ($) 59 55 (4)

(6.8)%

Churn (%) 1.98 1.80 18pts

9.1%

Lifetime revenue ($) 2,980 3,056 76 2.5%

Subscriber base up 39%Industry-leading value per subscriber has increased

Page 35: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 35

2002 Review – MobilityHow far we have come in 2 years

Proforma ($M) 2000 2002 Change % Change

Network Rev. 1,396 1,853 457 33%

EBITDA 173 535 362 209%

Capex 534 460 74 14%

Cap. Intensity1 33% 23% 10pts -

EBITDA-capex (360) 75 435 -

Tripling of EBITDA and capex reduction drove a $435M improvement in annual cash flow

1 Ratio of capex to total revenues

Page 36: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

2002 Performance vs. Targets

Page 37: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 37

2002 Consolidated Financial Targets Original Public Targets vs. Actuals

2002 Actual

Original Target

Target Met?

Revenue ($B) 7.01 7.35 to 7.45

EBITDA ($B) 2.52 2.475 to 2.525

EPS before restr. costs ($) 0.43 0.15 to 0.20

Capex ($B) 1.70 2.10 to 2.20

Achieved profitability and cash flow targets despite revenue shortfall

Page 38: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

2003 Outlook

Page 39: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 39

2003 Priorities

Driving wireline operational efficiency

Delivering significant wireless cash flow growth

Strengthening financial position

Improving Central Canada profitability

Reaching collective agreement

Page 40: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 40

2003 Consolidated Targets

2003 Targets

Change

Revenue $7.2 to 7.3B 3 to 4%

EBITDA $2.7 to 2.8B 7 to 11%

EPS $0.35 to 0.55 $1.10 to 1.30

Capex approx. $1.5B 12%

Expect significant profitability & cash flow growth

Page 41: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 41

2003 OutlookLeading North American Telecom Performance

9.2%

5.5% 4.8%

2.1%0.5%

(2.6%)

(19.1%)

(11.0%)

(6.6%)

TELUS MTS SprintBCE

SBC

Verizon

AT&T

Aliant

BellSouth

Note: TELUS data based on 2002 actual results & average of 2003 targetsOther 2003 estimates provided by TD Securities, based on analysts estimates

Projected EBITDA Growth Rates – 2003E

EBITDA target growth — top echelon for N.A. telecoms

Page 42: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 42

2003 OutlookLeading North American Telecom Performance

11% 10%

(0.4)%(4.0%)

19%

(21.0%)

(8.0%)(5.0%)

52%

TELUS MTS

Sprint

BCE

SBCVerizon

AT&T

AliantBellSouth

Projected EBITDA-Capex Growth Rates – 2003E

Note: TELUS data based on 2002 actual results & average of 2003 targetsOther 2003 estimates provided by TD Securities, based on analysts estimates

Cash Flow (EBITDA – Capex) up $400 to $500M

Page 43: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 43

TELUS Mobility – outstanding results TELUS Communications – better than expected

progress on OEP Capex intensity significantly reducing as planned FCF positive in H2-02 & 2003 Expect significant leverage drop in 2003/4 2003 EPS up by $1.10 to $1.30, to 35 to 55 cents

Summary

Executing to plan

Page 44: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Questions?

Answers!

Slide 44

Page 45: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 45

Appendix2002 Consolidated Free Cash Flow

(172) (2002)

$675

(102)

430

545

(26)

(136)

(35)

(676)

(1,698)

2,518

2002

Funds available to repay debt

Cash Restructuring Costs (2001)

Equity Issuance

Working Capital/Other2

Free Cash Flow1

Cash Dividends

Cash Taxes

Interest

Capex

EBITDA1

($M)

1 Before restructuring and workforce reduction costs2 Including sale of accounts receivable

Page 46: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Slide 46

Appendix Consolidated Free Cash Flow H2-2002

($M) H2-2002Q2-02 Guidance

H2-2002Actual

GuidanceMet?

EBITDA1 $1,265 to 1,315 $1,308 Capex ~(845) (743) Interest (350) to (375) (332) Cash Taxes (30) (16) Cash Dividends (80) (83) ~Free Cash Flow1 ($65) to $10 $135

1 Before restructuring & workforce reduction costs

Page 47: CIBC Whistler Institutional Investor Conference Robert McFarlane EVP & Chief Financial Officer February 27, 2003

Investor Relations

1-800-667-4871

www.telus.com

[email protected]