Length:2 Days

Format:Lecture/Lab

CourseVersion:1.0

ProductVersion:3.0

www.fireflycom.netsales@fireflycom.net

A T L A N T A

L O N D O N

S I N G A P O R E

Course Description

Cisco Intelligent Automation and Cisco IntelligentAutomation for Cloud is an advanced softwarestack for cloud computing and data centerautomation. It works with both virtual and physicalinfrastructure across the compute, network,storage, and application domains.

The goal of this two-day training is to enable SEsto understand the unique value proposition of theCisco Intelligent Automation (CIA) architecture inorder to identify use cases, effectively discuss andposition CIA with customers and to perform simple,self-contained demonstrations of the product thatfocus on the front-office functions.

Completing this course will allow attendees toidentify typical use cases for Cisco IntelligentAutomation including, IaaS, PaaS, SaaS and XaaS,as well as other workplace services like EmployeeOn Boarding, Telecom and Training.

Completing this course will allow attendees tounderstand the lifecycle of a CIAC project fromsales through deployment, including who is involvedin the various phases of the project (buyers andinfluencers) and what potential issues or roadblocksmay occur.

This is not a technical engineering course, butrather a consultative selling training that will prepareattendees to effectively message the unique valueproposition of CIAC and perform simple, self-contained demonstrations of the product thatemphasize the front-office features and capabilities.

CIA-SE

Who Should Attend

General understanding of the Cisco Data Center andCloud portfolios.

Cisco Intelligent AutomationConsultative Selling Workshop for SEs

As a global leader in technology architecture, education and strategic consulting, Firefly Communicationsis uniquely qualified to bridge the gap between the adoption of CIA technology and the business problemsit solves.

Why Firefly

© 2012 Firefly Communications, LLC. All rights reserved.

Learning Objectives

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Explain the cloud market landscape and theimportance of automation in cloud adoption.

Describe the common use cases for CIAC (IaaS,PaaS, SaaS and XaaS).Describe the key components that make up theCIAC architecture and how they are integrated.Describe how the Cisco Cloud Portal provides theService Catalog and Self-Service portal for Cloud,stand-alone provisioning or workplace services.Provide an overview of the Cisco TEO architectureand the functions of the different componentsinvolved in managing orchestration.Describe the functionality and primary technologycomponents of Network Services Manager.Describe target customers for CIAC, buyer andinfluencer profiles and how to sell to them.Describe the lifecycle of a typical CIAC project,who is usually involved and common roadblocksand issues.Explain the CloudBox Appliance and how toperform a simple customer demonstration ofCIAC.

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© 2012 Firefly Communications, LLC. All rights reserved.

Cisco Intelligent AutomationConsultative Selling Workshop for SEs

Lesson 1: Cloud Deploymentand AutomationUse CasesMarket Trends and The Role Of Automation

Lesson 2: CIAC Architecture OverviewCisco Cloud PortalCisco Tidal Enterprise OrchestratorCisco Tidal Server ProvisionerIntegration FrameworkNetwork Services ManagerCIA ProductizationCIA Integration Roadmap

Lesson 3: Cisco Cloud PortalBeyond IaaSCisco Portal ManagerCisco Service CatalogCisco Request CenterLifecycle ManagementCisco Service Connector

Lesson 4: Cisco Tidal EnterpriseOrchestratorComponents and ArchitectureAdapter PacksProcesses and AutomationCreating WorkflowsTracking Delivery – Orchestration

Lesson 5: Network ServicesManager (NSM)Network Services Virtualization PlatformNetwork Services Manager NSV ArchitectureNSM Deployment ModelsModeling NSM-managed NetworksNSM Network Management

Lesson 6: Selling CIACTarget CustomersBuyer ProfilesInfluencer ProfilesCompetitionDelivering Effective Customer Demos

Lab 1:Navigating the Cisco Service Portal & TEO Console

Lab 2:Ordering Services in the Cisco Service Portal

Lab 3:Tracking Service Delivery from the Customer Portal

Lab 4:Tracking Service Delivery from the Tidal EnterpriseOrchestration Console

Lab 5:Demonstration Tips and Troubleshooting