churchill™ report first data corporation -...
TRANSCRIPT
Sales Intelligence Report
CHURCHILL™ Report FIRST DATA
CORPORATION Oct 2011
INSIDE THIS REPORT
Business Profile
Business Description, Models and Segments
IT Landscape
Business and IT Alignment, Projects and Technologies
IT Outsourcing
Global Delivery Projects, Descriptions, Technologies
Key Business Developments
Developments, Operations and Initiatives
Key Decision Makers
Key Employees, Biography, Roles and Responsibilities
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
2
Table of Contents Research Focus 5
First Data Corporation – Company Profile 6
First Data Corporation – Industry Information 7 Primary Industry 7
Secondary Industry 7
First Data Corporation – Business Description 8 Business Activities 9
First Data Corporation – Business Segments 10 Subsidiaries of First Data Corporation 13
First Data Corporation – Business Initiatives 14
First Data Corporation – Information Technology Architecture & Planning 15 Information Technology Architecture and Planning 15
First Data Corporation – Information Technology Global Services 26 Keane India Pvt Ltd delivers ‘Bill Back Application’ for FDC 26
US Technology International Pvt Ltd provides ‘Money Order Integration with POS’ 27
RS Software Pvt Ltd delivers ‘Decision Support System’ for FDC 28
Syntel India delivers ‘Merchant Boarding/Account Entry Application FDMS-Mercury’ for
FDC 29
Cognizant Technology Solutions provides ‘Front End Settlement System’ for FDC 30
Cognizant Technology Solutions provides ‘Back Office Financial System’ for FDC 31
Cognizant Technology Solutions provides ‘Complete Project Tracking’ for FDC 32
Cognizant Technology Solutions delivers ‘Action Request System Application’ for FDC 33
Cognizant Technologies Solutions provides ‘Plastic Level Processing’ for FDC 34
Cognizant Technologies Solutions serves FDC in ‘Monetary Field Expansion’ Global delivery
Project 35
iGATE Technologies delivers ‘Reporting Data Conversion Project using Oracle’ for FDC 36
Ocxium Technologies serves ‘First Data e-commerce Websites’ 37
ERP Solution ASIA provides ‘Monetary Field Expansion’ for FDC 38
Opus Software Solution Pvt Ltd provides ‘Western Union Money Transfer (Translink)’ for
FDC 39
Opus Software Solutions Pvt Ltd serves FDC in Application Development named
‘Agentlink2’ 40
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
3
Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘CM R
(Compliance Management and Reporting)’ 41
Sagar Soft (India) Ltd provides CMS for FDC 42
Atos Origin India Pvt. Ltd delivers ‘Telecast Projects’ for FDC 43
Semanticspace Technologies provides ‘Order Management System’ for FDC 44
HSBC Software Development India Pvt. Ltd delivers ‘FDR-Metris’ for FDC 45
Syntel lndia Ltd provides ‘Value Link – OLTP Systems’ for FDC 46
24/7 Customer Pvt Ltd provides ‘Internet Payment Gateway Services’ for FDC 47
Intac Software Solutions provides First Data Space (FD Space) Application for FDC 48
Mosaic Technologies provides ‘Monetary Field Expansion’ Technology Project for FDC 49
Syntel lndia Ltd provides ‘Financial GAP Analysis’ Technology Project for FDC 50
Covansys (India) Ltd serves FDC through ‘First Data Merchant Service’ Application
Development 51
Silverline Technologies serves FDC in Application Development like ‘Bill-Back’, ‘Online
Profitability’, ‘Financial Reporting’, ‘UMS Billing’ 52
Computer Science Corporation India Ltd (CSC) serves FDC by providing Application
Development Services in ‘TASQ Web Ordering System’ 53
Maxsoft Technologies serves FDC by providing Application Development Services in
‘Customer Relational Management tool’ 54
Electronic Data Systems (India) Pvt Ltd serves FDC by providing Application Development
Services in ‘Money Transfer System (Western Union Money Transfer)’ 55
Cognizant Technology Solutions serves FDC by providing Application Development
Services in ‘Adeptra Collections’ 56
Cognizant Technology Solutions serves FDC by providing Application Development
Services in ‘Falcon Fraud system’ 57
Cognizant Technologies Solutions serves FDC by providing Application Development
Services in ‘Chargeback & Retrieval Subsystem’ 58
Cognizant Technologies Solutions serves FDC by providing Application Development
Services in ‘Oil Card Applications’ 59
Cognizant Technologies Solutions serves FDC by providing Application Development
Services in ‘Equasion Bank card Applications and Old Bank card Applications’ 60
Cognizant Technologies Solutions serves FDC by providing Application Development
Services in ‘Data Access Layer Project - Batch and Online Systems’ 61
Cognizant Technologies Solutions serves FDC by providing Application Development
Services in ‘Investment Tracking System’ 62
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
4
Cognizant Technologies Solutions serves FDC by providing Application Development
Services in ‘Monetary Field Standardization’ 63
Silverline Technologies serves FDC by providing Global Delivery Services in ‘FDC Tracking
System’ 64
Metadata Solution 65 Meeting Minutes with the Meta-Data Manager, First Data Corporation 60
Meta Repository Examples 60
Mainframe Software Inventory 60
Data Dictionary Related 60
Resource (People) Related 60
First Data Corporation - Business Process Outsourcing 67 Customer Information System 67
Data Center Management Services 67
Payment Processing Services 68
Bill/Print Mail Services 68
Customer Care Services 68
Large scale Interactive Voice Response Programs 69
Automated outbound and pre-emptive messaging 69
Live Agent Support 69
Receivable Management Service 69
First Data Corp – Key Executives 70 Jonathan J. Judge, Chief Executive Officer 70
Raymond E. Winborne, Chief Financial Officer 71
Kevin M. Kern, Chief Technology Officer and Executive Vice President of Global Operations
& Technology 72
Edward A. Labry , President of North America 73
John Elkins, President of EMEA 74
Note: This Sample Company report contains 40 Global Projects and Technologies prepared
during October 2007. There are 750 Projects with Business and Information Technology
alignment of First Data Corporation in the CHURCHILL™ report, prepared during October
2011. For purchase of ‘FDC CHURCHILL™ report’, visit www.salesintellect.net
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
5
Research Focus 1. Evaluation of Global Delivery Model of First Data Corporation
2. Evaluation of Business Strategy and Operation
3. Information Technology Analysis
4. Business Opportunity Evaluation
5. Business and IT Alignment
6. Details of Project Management
7. Intelligence – Business Decision Making
8. Understand the Problems of FDC
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
6
First Data Corporation – Company Profile
First Data Corporation (”FDC" or "the Company"), incorporated in Delaware in 1989, was
established in 1992 through an initial public offering in connection with a spin-off from
American Express. FDC operates electronic commerce, payment services and customer
account management businesses which are reported in four business segments and All
other and Corporate.
Business Address: 6200, S. Quebec St., Greenwood Village, CO, USA 80111
Telephone Number: 303-967-8000
Fax: 303-967-6701
Company: Public (NYSE: FDC)
2006 Sales 2 US $7,076.13 Million
1-Year Sales Growth: 33.0 %
2006 Net Income: US $1,513.4 Million
2006 Employees: 29,000
Employee Growth: 12.1 %
Total Revenue: US $ 7,076.40 Million
Total Assets: US S 34,460.70 Million
Fiscal Year End: December
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
7
First Data Corporation – Industry Information Primary Industry
Financial Services:
FDC provide products and services to facilitate the flow of money, such as credit and related
services; investment-related services; oversight services, including accounting, regulatory
agencies, and data oversight; stock exchange; and associated marketing services.
Transaction, Credit & Collections Overview
FDC provide debt collection, check guarantee and verification, credit reporting, payment
processing, and related services.
Secondary Industry
Check Guarantee Overview
FDC provide check guarantee and related services, including check verification, check
authorization, electronic check services, check-to-debit conversions, and bad check
collection.
Electronic Payment Systems Overview
FDC operate systems that provide for the movement of money electronically, particularly at
the consumer level.
Transaction Processing & Settlement Overview
FDC provide services and technology related to processing and settling check, debit card,
and credit card transactions; and billing, card issuance, and transaction management.
Accounting Overview
FDC provide accounting and related services, including auditing, financial reporting, and
tax-related services.
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
8
First Data Corporation – Business Description
First Data Corporation provides electronic commerce and payment solutions for merchants,
financial institutions, and card issuers. The company operates in three segments: Retail and
Alliance Services, Financial Services, and International. The Retail and Alliance Services
segment offers merchant acquiring services that facilitate the merchants’ ability to accept
credit, debit, stored-value, and loyalty cards; and processing services, including
authorization, transaction capture, settlement, chargeback handling, and Internet-based
transaction processing. It also provides prepaid stored-value card issuance and processing
services; program management and processing services for association-branded, bank-
issued, open loop, stored-value, reloadable, and one time prepaid card products; and check
verification, settlement, and guarantee services. This segment serves merchants, including
retailers in the United States.
The Financial Services segment provides credit and retail card issuing and processing
services; debit network and processing services that include STAR Network access, PIN-
debit and signature debit card processing, and ATM processing; output services consisting
of statement and letter printing, card embossing, and mailing; and remittance processing,
on-line banking, and bill payment services. This segment serves financial institutions and
other issuers of cards in the United States.
The International segment offers credit, retail, debit, and prepaid card processing; merchant
acquiring and processing; and ATM and point-of-sale processing, driving, acquiring, and
switching services, as well as card processing software primarily to customers in the United
Kingdom, Australia, Germany, and Ireland.
The company was founded in 1989 and is headquartered in Atlanta, Georgia.
First Data Corporation is a subsidiary of First Data Holdings, Inc.
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
9
Business Activities
Payment Processing Services
Payment Acceptance
Consumer & Commercial Payments
Prepaid
Information & Analytics
Payment Network Solutions
eCommerce
Mobile Commerce
Fraud & Risk Management
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
10
First Data Corporation – Business Segments
The following provides a brief overview of the segment operations:
First Data Commercial Services Segment
In the Commercial Services segment, the Company provides merchant acquiring and
processing, debit network acquiring and processing, check verification and guarantee and
prepaid card services. Merchant acquiring and processing services facilitate the merchants’
ability to accept credit and debit cards by authorizing, capturing, and settling merchants’
credit, debit, and stored-value and loyalty card transactions. Many of the segment’s services
are offered through joint ventures and other alliance arrangements.
First Data Financial Institution Services Segment
In the Financial Institution Services segment, the Company provides credit and retail card
processing, debit card processing and network services, output services and remittance
processing services. The credit and retail card processing and debit processing businesses
provide services which enable financial institutions and other organizations offering
branded credit cards, branded debit cards and retail private label cards to consumers and
businesses to manage customer accounts. The output services business provides printing
and embossing services to clients processing accounts on the Company's platform as well as
those using alternative platforms. The remittance processing business processes
remittances for third-party organizations.
First Data International Segment
In the International segment, the Company provides the following services outside of the
United States: credit, debit and prepaid card processing; merchant acquiring and
processing; and ATM and point-of-sale ("POS”) processing, driving, acquiring and switching
services and card processing software. These services include facilitating the merchants’
ability to accept credit and debit cards by authorizing, capturing, and settling merchants’
credit, debit, stored-value and loyalty card transactions as well as transaction authorization
and posting, network switching and account management.
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
11
Integrated Payment Systems Segment
In the Integrated Payment Systems segment, the Company provides official checks and
money orders through agents which are typically banks or other financial institutions.
Official checks serve as an alternative to a bank's own disbursement items such as cashiers
or bank checks. This segment also provides other payment services such as remote deposit,
clearing services and processing which occur in various forms such as checks, ACH, wire
transfer and stored-value cards. Upon completion of a strategic review of its official check
and money order operations, the Company has decided to gradually exit this line of
business over a period of two to three years. While the Company intends to serve existing
clients through the end of their respective contract terms, expiring contracts will not be
renewed on a long-term basis. Client contracts representing approximately 60% of portfolio
balances will expire in the next two years. Over the next four to six months, the Company
plans to convert most of the associated long-term instruments into more liquid instruments
of shorter duration.
All Other and Corporate
The remainder of the Company's business units are grouped in the "All Other and
corporate” category, which includes transportation-related payment services, voice-center
services, Interactive Voice Response (”IVR") services, various forms of facilitating
government payments and other services.
Operating Locations
The Company has domestic and international operations and regional or country offices
where sales, customer service and/or administrative personnel are based. The international
operations generate revenues from customers located and operating outside of the United
States. In 2006, revenues generated from processing transactions at locations within the
United States (domestic) and outside of the United States (international), regardless of the
segments to which the associated revenues applied, were 83% and 17% of FDC's
consolidated revenues, respectively. Long-lived assets attributable to domestic and
international operations as percentages of FDC's total long-lived assets as of December 31,
2006 were 81% and 19%, respectively.
Spin-off of Western Union
On September 29, 2006, the Company separated its Western Union money transfer business
into an independent, publicly traded company through a spin-off of 100% of Western Union
to FDC shareholders in a transaction intended to qualify for tax-free treatment ("the spin-
off”). The Company received a favorable ruling from the Internal Revenue Service with
respect to the spin-off, which assumed, among other things, the accuracy of the
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
12
representations made by FDC with respect to certain matters on which the Internal
Revenue Service does not rule. The shareholders now have separate ownership interests in
FDC and Western Union. The new Western Union Company consists of the consumer-to-
consumer and consumer-to-business money transfer businesses (including the Western
Union, Vigo, and Orlandi Valuta brands) and related businesses. FDC and Western Union are
independent and have separate public ownership, boards of directors and management. To
facilitate Western Union's separation from FDC, FDC is providing certain services to
Western Union during a transition period. Additionally, the Company and Western Union
entered into various commercial service agreements which are long-term arrangements to
provide ongoing services.
First Data Commercial Services Segment:
The Commercial Services segment is comprised of:
o Merchant acquiring and processing services
o Debit network acquiring and processing services
o Check verification and guarantee services
o Prepaid card services
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
13
Subsidiaries of First Data Corporation
1. Chase Paymentech Solutions LLC
2. Card Service International
3. E Commerce Group, Inc
4. First Data Commercial Services
5. First Data Corporate
6. First Data Merchant Services Group
7. First Data Government Solutions, lnc
8. First Data International ANZSA
9. First Data International EMEA
10. First Data Resources lnc
11. TeleCheck International, Inc
12. Vigo Remittance Corp
13. First Data Voice Services
14. Integrated Payment Services
15. PaySys International
16. TASQTechnology lnc
17. TeleServices Inc
18. First Data Healthcare Services
19. First Data Voice Services
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
14
First Data Corporation – Business Initiatives
The FDC has several significant initiatives related to Data Centre consolidation, platform
consolidation and global sourcing. Each of these initiatives is at different stages in their
execution and development. The FDC's International Operations have developed a design
for Data Centre consolidation and Server Optimization and are moving forward with the
implementation of this plan in 2007 & 2008. Internationally also is moving forward with its
platform consolidation and within a two or three year timeframe will have moved
substantially all of their clients requirement on the Equasion Card issuing platform to the
VisionPLUS platform. The domestic Data Centre and platform consolidations are currently
in the planning stages. The FDC anticipates the consolidations will take over two years to
complete once started this year (2007). The Domestic consolidations are not expected to
have a material impact on operating profit this year (2007), but may be more significant in
future periods. With global sourcing, the FDC will source the most effective service market
place. This may result in certain restructurings.
Specialized Offshore Vendors of First Data Corporation: Tarang Software Technologies is a
specialized Outsourced Software Development (ODC) company with most of its
development from its Off-shore Development Center at Bangalore, India. Over the last 2
years, they have specialized in helping First Data Corporation in the Banking and Financial
Services Solutions sector.
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
15
First Data Corporation – Information Technology Architecture & Planning
Information Technology Architecture and Planning
Business Division – Location
of Implementation
Information Technology
Architecture
Technology Stack
First Data Corporate -
Nebraska
Enterprise Content
Management
EMC Documentum
First Data Corporate -
Nebraska
Application Development Java,
J2EE
First Data Corporate -
Nebraska
Enterprise Integration Microsoft - Confluence,
mobility,
Web Services,
Service
Bus
First Data Corporate -
Nebraska
Enterprise Collaboration Microsoft - Confluence,
Mobility
Web Services,
Service Bus
First Data Corporate -
Nebraska
Data Processing System
(Partner)
Card Management
Corporation
(CMC)
First Data Corporate -
Nebraska
Server Virtualization ZVM,
VMware and
Xen
First Data Corporate -
Nebraska
Security, and virtualization HP-UX 11i
(HP's UNIX operating
system)
First Data Corporate - Identity Management Tim TAM Identity
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
16
Nebraska Management
First Data Corporate -
Nebraska
Enterprise Provisioning
Solutions
Courion Corporation
First Data Corporate -
Nebraska
Enterprise Server Novell’s SLES (Suse Linux
Enterprise Server) 10,
Red Hat
RHEL
First Data Corporate -
Nebraska
Operating Systems
Solaris
AIX Unix
Microsoft Windows 2003
Microsoft Windows NT
First Data Corporate -
Nebraska
Tax Technology Solutions
CorpTax software
First Data Corporate -
Nebraska & Colorado
Database System Oracle 11i
MS SQL Server
2000/2005
First Data Corporate -
Nebraska & Colorado
Open Source Database MVSQL E N
First Data Corporate -
Nebraska & Colorado
Backup & Recovery solution for
MS SQL 2000/2005
environment
VERITAS Backup & Recovery
Solution
First Data Corporate -
Nebraska
Collaborative, Integrated,
event-based Enterprise
Financial planning processes
Hyperion Planning
First Data Corporate -
Nebraska
Financial Application
Environment & Integration
Services
Hyperion Essbase
applications
First Data Corporate -
Nebraska
Business Performance
Management software
Hyperion Reports
First Data Corporate -
Nebraska
Enterprise analytics & Web
Analysis
Hyperion Analyzer
First Data Corporate -
Nebraska
Transaction Tax Calculation
and Compliance Solutions
Taxware
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
17
First Data Corporate -
Nebraska
Supply Chain Management Oracle PeopleSoft
First Data Corporate -
Nebraska
HR Services – Resume Builder Resumix,
Taleo systems
First Data Corporate -
Nebraska
Business Intelligence Hyperion Planning / Essbase
First Data Corporate -
Colorado
Business intelligence Oracle Discoverer (like
Oracle
Reports and Express Objects
7)
First Data Corporate -
Nebraska
HR Management PeopleSoft System
First Data Corporate -
Nebraska
Client-Server Collaborative
application
IBM Lotus Notes
First Data Corporate -
Nebraska
e-Learning content library for
Oracle's Release 11i suite of
applications
Solbourne Inc
First Data Corporate -
Nebraska
Change Management Solbourne Inc
First Data Corporate -
Colorado
Client-Server Collaborative
Application
IBM Lotus Notes
First Data Healthcare
Services - Colorado
Healthcare (CDH)
administration Software
BenSoft, Inc
First Data Corporate -
Colorado
Diagramming Tool MS Visio
First Data Corporate –
Colorado
Risk Management program
lnfoSec Risk Management
program
lnfoSec project workload
lnfoSec regulation &
frameworks
(i.e.- PCI, GLBA,
HIPPA, Safe Harbor and ISO
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
18
17799)
First Data Corporate -
Colorado
Financial Systems Oracle (Oracle GL),
Standard
Reports,
Query Builder and
Hyperion Financial Systems
First Data Corporate -
Colorado
Master Data Management
Hyperion Master Data
Management
First Data Corporate -
Colorado
AP automation such as
imaging/workflow, electronic
invoicing and e-payments
Oracle A/P
First Data Government
Solutions - Colorado &
Nebraska
Database
IBM DB2
MS SQL
MS SQL Server
Oracle
First Data Government
Solutions - Colorado
Automated Test Tools
IBM REXX
First Data Government
Solutions - Colorado
Operating System Microsoft Windows 2003
Microsoft Windows NT
Microsoft XP
IBM Mainframe Systems
Unix
First Data Government
Solutions - Colorado
Application Server Tomcat, IIS and Apache
First Data Merchant Services
Group - Nebraska
Customer Interaction
Management
Genesys Voice Platform
VoiceXML,
CCXML and MRCP standards
Microsoft Speech Server
First Data Merchant Services
Group - Nebraska
Customer Interaction
Management
TDM, IP or Hybrid
environments for Voice
Platform
First Data Merchant Services
Group - Nebraska
Application framework
NET framework
First Data Merchant Services Application Development SP.NET Web Services
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
19
Group - Nebraska
First Data Merchant Services
Group - Nebraska
Software Development
Principles
Agile practices
First Data Merchant Services
Group - Nebraska
Testing - Programming
Language
Python & Ruby
First Data Merchant Services
Group - New York
Web Application Development
ASP.NET,
XML,
HTML,
CSS,
AJAX
First Data Merchant Services
Group, New York
Database SQL Server 2005
First Data Merchant Services
Group - New York
Reporting Services
SSRS (SQL Server Reporting
Services)
First Data Merchant Services
Group - New York
Stored Procedures
SQL and tuning stored
Procedures
First Data Merchant Services
Group - New York
Integration Services
SSIS (SQL Server integration
Services)
First Data Merchant Services
Group - New York
Analysis Services SSAS (SQL Server Analysis
Services)
First Data Merchant Services
Group - New York
Performance Metrics Data
Warehouse
GCSO Performance Metrics
Data Warehouse
First Data Merchant Services
Group - New York
Deploying Applications
J2EE/J2SE design patterns
including Servlets,
EJBs,
JDBC,
JAAS.
Java class libraries,
JVM design and
implementation,
JVM internals and tuning and
Java threading model.
First Data Merchant Services Application Server J2EE Application Server Jboss
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
20
Group - New York application server
First Data Merchant Services
Group - New York
Development Environment Source control system CVS or
VSS, unit-testing tool,
especially JUnit and defect
management tools.
First Data Merchant Services
Group - New York
Application Development
Lifecycle
RUP,
Use Case design, and a
UML modeling tool, such as
Rational Rose and Visio.
First Data Merchant Services
Group – Florida
Project Management Microsoft Project
First Data Merchant Services
Group – Florida
Database SQL Server & Oracle
First Data Commercial
Services - New York
Enterprise Collaboration Microsoft SharePoint 2007
Collaboration, Microsoft
SharePoint 2003/2007
development and
architecture
First Data Merchant Services
Group – Florida
Web Development XML,
HTML,
JAVA,
ASP,
VB,
Web Services.
First Data Merchant Services
Group - Florida
Mainframe Development
Z/OS Mainframe
development utilizing
COBOL,
CICS,
DB2,
MVS/JCL,
VSAM,
TSO/ ISPF,
MQ Series
First Data Merchant Services Operating System Unix ,
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
21
Group - Tennessee &
Delaware
Linux,
Sun Solaris
First Data Merchant Services
Group - Tennessee
Web development Apache Tomcat JavaScript
Servlets JSP,
XML
First Data Merchant Services
Group - Tennessee
Development Environment
Java SDK version 1.4.X or
greater Java Swing
First Data Merchant Services
Group - Tennessee
Database Oracle 8i and 9i (10G a plus)
Oracle PL/SQL
First Data Merchant Services
Group - Delaware
Web development JSP/Struts/Tiles,
Java,
Hibernate,
Ant
First Data Merchant Services
Group – Delaware
Database Oracle
First Data Merchant Services
Group - Delaware
Application development
Environment
Java, JSP,
eXtreme
Programming (XP)
First Data Merchant Services
Group - Delaware
Server Windows Server
First Data Merchant Services
Group - California
Application development
Environment
Java (EJB, Serviets,
JSP,
Threading,
Transaction
Management,
JDBC, Security),
XHTM L/DHTM L/JavaScript,
WebLogic Server,
Jboss
First Data Merchant Services
Group – California
Database SQL, PL/SQL
First Data Merchant Services
Group - Maryland
Database Oracle
First Data Merchant Services Clustering Software Veritas clustering
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
22
Group – Maryland
First Data Merchant Services
Group - Maryland
Operating Systems
Sun Solaris
First Data Merchant Services
Group - Georgia
Business Technology
Optimization
HP Mercury Products Test
Director
First Data Merchant Services
Group - Georgia
Automated testing HP Mercury's QuickTest
Professional
First Data Merchant Services
Group - Georgia
Automated Performance
Testing
HP Mercury Load Runner
First Data Merchant Services
Group – Georgia
Software test management Mercury Test Director
software
First Data Resources -
Nebraska
Operating Systems SUN Solaris, Unix/Linux, AIX
First Data Resources -
Nebraska
Server Symantec Corp VERITAS
Cluster Server for UNIX,
HP's NonStop (Tandem)
platform,
HP-UX,
Linux Server,
AS400
First Data Resources -
Nebraska
Mainframe Tools IBM Mainframe
(TSO, JCL, MVS,
CA-7, CA-11, CA-View,
Infoman)
First Data Resources -
Nebraska
Enterprise Secure Data
Transfer
CyberFusion Integration
Suite(CFI)
First Data Resources -
Nebraska
Firewalls, VPN, Network
Protection
CheckPoint Software
First Data Resources -
Nebraska
Networking and security
solutions
Juniper Networks Netscreen
firewall /VPN servers
First Data Resources -
Nebraska
Electronic Communications Decison Quest
First Data Resources - project management tools MS Proejct
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
23
Nebraska
First Data Resources -
Nebraska
Collaboration Tool IBM Lotus Notes
First Data Technologies Inc WIP CICS, MQ Series,
SMPE,
AbendAid/FX,
SYSVIEW
First Data Technologies Inc -
All Location
Transaction Server CICS Transaction Server
First Data Technologies Inc -
All Location
Application Integration for
applications and Web services
IBM WebSphere MQ (IBM I
MQSeries)
First Data Technologies Inc -
All Location
Real Time Performance
Management
CA Unicenter SYSVIEW
First Data Technologies Inc -
Texas
Server
HP's NonStop (Tandem)
Platform
First Data Technologies Inc –
Texas
Firewalls, VPN, Network
Protection
CheckPoint Software
(CheckPoint Provider)
First Data Technologies Inc -
Texas
Networking and security
solutions
Juniper Networks Netscreen
firewall / VPN servers
First Data Technologies Inc -
Texas
operating systems Solaris , HP-UX
First Data Technologies Inc -
Texas
E-mail messaging and
collaboration software
Microsoft Exchange 2003
First Data Technologies Inc -
Texas
Data Transformer ADT - Advantage Data
Transformer product from
CA
First Data Technologies Inc -
Texas
Database SQL, Oracle
First Data Technologies Inc -
Texas
Automated Workflow
Courion Automation Tools
First Data Technologies Inc Capacity Management Courion Platform
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
24
First Data Voice Services –
Nebraska
Database MS SQL Server
First Data Voice Services –
Nebraska
Customer Interaction
Management
Genesys Voice Platform,
VoiceXML,
CCXII/IL and MRCP
standards
Microsoft Speech Server
First Data Voice Services -
Nebraska
Customer Interaction
Management environments
TDM, IP or Hybrid
environments for Voice
Platform
First Data Voice Services -
Nebraska
Application framework
MS. NET framework
TeleCheck International -
Texas
Database MS SQL
TeleCheck International -
Texas
Application Development
MS Visual Studio
TeleCheck International -
Texas
WIP Mainframe and AS400
interfaces
TeleCheck International -
Texas
Operating Systems NT 4.0,
Windows 2000,
Windows XP
TeleCheck International -
Texas
Novell Network
Networking software
TeleCheck International -
Texas
Backup and Storage
Management
EMC storage - backup
infrastructure to include Net
backup
TeleCheck International -
Texas
Storage Management
IBM StorageTek silos and
backup solutions including
data replication and e-
vaulting
First Data Corporation -
Omaha, NE
Output Management System
Captaris Mercury Output
Management System - data
import and indexing, Digital-
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
25
ROM Services
First Data Corporation -
Omaha, NE
Self service of Customer
Relationship Management
Capability
IBM CRM (e-Business jStart
team)
First Data Corporation -
Omaha, NE
Web Services Technologies ML,
SOAP,
WSDL
First Data Corporation -
Colorado
Remote Support, Computer
Remote Control, Remote
Applications - Network
Security,
Security Management
Citrix GoToAssist (Gramm-
Leach-Bliley Act - GLBA)
First Data Corporation –
Colorado
Transaction Management
HP Nonstop Platform
First Data Corporation –
Colorado
Service Oriented Architecture IBM WebSphere DataPower
SOA Appliances
First Data Corporation -
Colorado
Network Documentation for
Customer Support
netViz 7.5
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
26
First Data Corporation – Information Technology Global Services Keane India Pvt Ltd delivers ‘Bill Back Application’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Keane India
Ltd
Onsite
Location:
FDMS -
Nebraska,
USA
Offshore
Location:
Gurgaon,
India
FDMS is a part of First Data
Corporation, which handles various
Business functions in Finance
sector. FDMS provides various
services to Financial institutions,
Banks, Alliances and Merchants,
which involves in Credit cards and
Debit cards. It is a third party, which
offers services to Card issuing Banks
and Merchants or Outlets at which
the cards are used. Bill Back is an
application designed to facilitate
Outlet transactions and issues. FIN3
was designed to produce various
sales & transaction, ’l&A’ and
revenue reports for the Banks and
Alliances with FDMS. Based on these
reports, the Banks and Alliances will
be able to track their day today,
Month to day and monthly
transactions. The team member
involved in Bill back and FlN3.
Providing Production Support, this
needs to fix the bugs causing
production amends, providing
necessary information to restart the
jobs and giving permanent
solutions.
Application Languages:
COBOL
JCL
Utilities:
VSAM
ISPF
TSO
FILE-AID
EXPEDITOR
Operating Systems:
OS/390
Databases:
DB2
2006 -2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
27
US Technology International Pvt Ltd provides ‘Money Order Integration with POS’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
US Technology
International
Pvt Ltd
Onsite
Location:
H.E. Butt
Grocery
Company(HEB)
&
First Data
Corporation
Offshore
Location:
Trivandrum,
India
Business Centre cashier uses the
POS system to ring the money
order sales. First Data
Corporation T7E terminals are
being used by the Business Centre
partner to issue money orders to
customers. In existing system,
both the units are independent
and so cashier has a burden of
double keying. Client needs to
integrate the First Data
Corporation Hypercom T7
Terminal in the Business Centre
with the POS system to provide a
single point of entry and control
for all money order transactions
performed in the Business
Centers, thus eliminating double
keying of money order
transactions into two distinct
systems.
Application Languages:
C,
Shell Script,
Red Hat
Enterprise Linux
3
Database: Oracle
Operating
Systems:
Red Hat
Configuration
management:
CVS
Tools:
GDB
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
28
RS Software Pvt Ltd delivers ‘Decision Support System’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
RS Software
(lndia) Ltd
Onsite
Location: First
Data
Corporation,
Nebraska, USA
Offshore
Location:
Kolkata, India
First Data Corporation receives data
from various platforms in different
formats. DSS reads these data from
individual platforms, passes them
through a rule based engine to
integrate the data into a unit format
and load the data into a DB2.
UDB based data warehouse. DSS gives
management the luxury of running
their reports on a unified repository.
The data warehouse consists of an
integration area along with a data
mart area to provide functional
separation of data. With new
platforms being added each month,
DSS has increased potential of usage
among decision makers.
Project Executions: Integrating new
platforms into the data warehouse.
Developed new Ab lnitio graphs and
implemented transformation rules
for different platforms. Performance
enhancement for existing graphs by
phasing and eliminating redundant
components. Developing new
surrogate key processes using Assign
Keys Component. Streamlining
process flow for data mart based
applications. Designing application
schedules. Understanding and
debugging customer issues. Devising
UNIX solutions for production issues.
Application
Languages:
UNIX/AIX
5.2,
MVS/ESA,
IBM
DB2 Control
Center
Ab lnitio,
GDE,
UNIX Shell
Script
Database:
IBM DB2
UDB 8.1
SQL
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
29
Syntel India delivers ‘Merchant Boarding/Account Entry Application FDMS-Mercury’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Syntel India
Pvt Ltd
Onsite
Location:
Nebraska,
FDMS - First
Data
Merchant
Services, US.
Offshore
Location:
India
Mercury is a web enabled Merchant
data entry application, also known as
Merchant Boarding/Account Entry
application. Using this system, one
can create the merchant, and
merchant's information can be
deleted also. A merchant is like any
business unit requesting to become
the customer of a specific bank
through FDMS to process the credit
card transactions. Mercury
application is used to capture the
merchant application and validate the
data. The data entry is done through
the web-enabled application.
Application
Languages:
J2EE
Servlets
JSP
JSP Custom
tags
XML
JavaScrIpt
Database:
IBM DB2
2006 - 2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
30
Cognizant Technology Solutions provides ‘Front End Settlement System’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Cognizant
Technology
Solutions
Onsite
Location:
FDMS - First
Data
Merchant
Services,
Nebraska,
USA
Offshore
Location:
Chennai,
India
FESS maintenance involves Technical
support to fix Trouble Reports that
are raised due to some erroneous
processing by application or faulty
implementation of functionality. It
also includes Enhancements, which
involves analysis, modifying the
source codes along with Unit and
Regression testing. FESS includes a
variety of sub applications among
which the prominent ones are,
Electronic settlement process, Paper
processing, BOSS, Auth billing, Daily
Electronic reconciliation. The FESS
application divided into two main
components.
A. Online processing: Maintenance of
the online BACK OFFICE SUPPORT
SYSTEM to perform the functions:
Merchant account processing
Issuer BIN/ICA processing
Back office Data inquiry
Deposit Inquiry
Merchant billing subsystem
VISA fraud input processing
B. Batch Processing: In the Batch
processing system working on all the
subsystems, scope includes job flow
analysis, daily, weekly and monthly
jobs which are related to FESS
application system, batch program
changes and testing.
Operating System:
IBM-MVS
Tools:
File-AID
JCL/Proc
Documentation:
IBM Lotus
Notes
Programming
Languages:
COBOL II
Finance
Cobol
Endevor
Eztrieve
ADS/O
IDMS
DMLO
OLQ
VSAM
JCL
PANVALET
Viasoft.
2006
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
31
Cognizant Technology Solutions provides ‘Back Office Financial System’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Cognizant
Technology
Solutions
Onsite
Location: First
Data
Merchant
Services,
FDMS
BOFS team at
Melville, NY
Offshore
Location:
Calcutta, India
Back Office financial System, deals
with posting, funding, discount
calculation on merchants and
statement generations. Netman
system within BOFS deals with
deployment process and MBS system
deals with billing. MPS system deals
with merchant payments. This
project is the backbone of FDMS,
along with FESS. These two projects
manage the entire settlement,
posting, funding and statements for
merchant activity. BOFS
maintenance involves Technical
support to fix Trouble Reports (TRs)
that are raised due to some
erroneous processing by application
or faulty implementation of
functionality (i.e. a technical defect
in the application). It also includes
Enhancements, which involves
analysis and design of existing and
new modular systems, modifying the
source codes along with Unit and
Regression testing.
Operating System:
IBM-MVS
Programming
Languages:
IDMS
VSAM
Eztrieve
File-AID
JCL/Proc
VS COBOL-ll
Cobol
Endevor
ADS/O
IDMS
DMLO
OLQ
VSAM
JCL
PANVALET
Viasoft
2005
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
32
Cognizant Technology Solutions provides ‘Complete Project Tracking’ for FDC
Vendor Name
& Location
Project Description Technology
Stack
Project
Execution
Cognizant
Technology
Solutions
Onsite
Location: First
Data
Commercial
Services,
Colorado,
US
Offshore
Location:
Kolkata , India
Maintenance of CPT (Complete Project
Tracking) Portal that allows tracking of
Projects, Resources, and other related
information. It is a Tool-based
Application that is used to track data,
Processes and issues.
ASP
Oracle-8i
C#
Crystal
Report
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
33
Cognizant Technology Solutions delivers ‘Action Request System Application’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Cognizant
Technology
Solutions
Onsite
Location: First
Data
Commercial
Services,
Colorado,
USA
Offshore
Location:
Kolkata , India
Remedy (Action Request System
Application) is a software tool that is
used to install and maintain
applications written for AR System,
creating and implementing complete
applications, and making changes to
applications as business processes
evolve. It import remedy reports from
Remedy Production Server to Remedy
Testing Server and maintain
documents related this at onsite as
well as on off-shore Production
Support for Action Request System
Application.
Oracle 8i,
PL/SQL,
MS Visual
Studio,
MS.Net,
ASP.Net
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
34
Cognizant Technologies Solutions provides ‘Plastic Level Processing’ for FDC
Vendor Name
& Location
Project Description Technology
Stack
Project
Execution
Cognizant
Technologies
Solutions
Onsite
Location: FDC,
Colorado, USA.
Offshore
Location:
Hyderabad,
India
First Data International is a part of the
First Data Europe (FDE) group with main
business focus on card processing system
and servicing entire card life cycle
players. The main business objective of
the PLP (Plastic Level Processing) project
is to give different plastic numbers to
cardholders under same billing account
and provide the ability to replace a single
plastic and not all the plastics under a
billing account, when the plastic reported
to be lost or stolen. Also, the aim is to
retain the account and it should not be
replaced by a new account. The PLP
development will provide the ability to
generate and validate Personal
Identification Number (PIN) at plastic
level.
MVS/ESA
COBOL
IBM DB2
CICS
VSAM
JCL
Assembler
Xpeditor
ACMS
File-Aid
CA-7
2005
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
35
Cognizant Technologies Solutions serves FDC in ‘Monetary Field Expansion’ Global delivery Project
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Cognizant
Technologies
Solutions
Onsite
Location: First
Data
Resources,
U.S.A
Offshore
Location:
Chennai, India
An automation toolkit for mass
change called Monetary Field
Expansion (MFE) 2003. The project
is aimed at making all the amount
variables used COBOL batch
modules MFE complaint. The
Monetary Field Expansion (MFE)
project will expand certain monetary
fields to allow the system to
properly authorize, present, process,
post and display transaction
amounts. An analysis process is
being utilized whereby the software
engineers will expand all monetary
fields in underlying code, copybooks
and working files.
MVS/ESA,
SYNCSORT
OS/390,
COBOL,
JCL,
VSAM,
FlLE AID
and other IBM
utilities
Database:
IBM DB2
2004-2005
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
36
iGATE Technologies delivers ‘Reporting Data Conversion Project using Oracle’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
iGATE
Technologies
Onsite
Location: FDC,
USA
Offshore
Location:
Bangalore,
India
Development of Oracle Reports,
Data Conversion, Interfaces on
11.5.9. Creating custom database
objects like Views, Function
Procedure according to user
requirements. Analyzing and
developing of data conversion
script in Suppliers, GL Balances,
BOM (Bills of materials), Install
Base specifically.
Database:
Oracle
Testing:
Unit Testing
Performance
Testing
Interfaces:
Using SQL *
LOADER
2006 -2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
37
Ocxium Technologies serves ‘First Data e-commerce Websites’
Vendor Name
& Location
Project Description Technology
Stack
Project
Execution
Ocxium
Technologies
Onsite
Location: FDC,
USA
Offshore
Location:
Bangalore,
India
Ocxium Technologies creates Internet-
based financial products and services that
help financial institutions and businesses
unlock new transactional opportunities
and forge targeted customer
relationships. One of the products
involves providing cards to teenagers
with parental approval and spending
limits. The following are Ocxium
Technologies developed,
EF Travel Card
APP Gas Card (American Petrol
Products)
Wqn cash card
Visa Gift Card
Advance Cash Card
Online expense management
-NA- 2006 -2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
38
ERP Solution ASIA provides ‘Monetary Field Expansion’ for FDC
Vendor Name
& Location
Project Description Technology
Stack
Project
Execution
ERP Solution
ASIA
Onsite
Location:
First Data
Resources,
USA
Offshore
Location:
Greater Noida,
India
This project involves enhancement of
monetary fields. This represents the
transaction amount fields, which need
to be expanded to 13 digits including
two decimal positions. Balance amount
fields, which need to be expanded to 15
digits including two decimal positions.
Aggregate or cumulative amount fields,
which need to be expanded to 17 digits
including two decimal positions. This
change will allow FIRST DATA
RESOURCES (FDR) to help consumers
enrich or simplify their lives through
plastic transaction cards. In order to
achieve the requirement for
globalization and to increase the
storage capacity of the monetary fields
used in card processing.
Languages:
COBOL
JCL
Operating
Systems:
MVS,
Z/OS
Databases:
IBM DB2
Mainframe Tools:
File Aid
OLTP:
CICS
Other tools:
VSAM
TSO
ISPF
SPUFI
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
39
Opus Software Solution Pvt Ltd provides ‘Western Union Money Transfer (Translink)’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Opus Software
Solution Pvt
Ltd
Onsite
Location:
First
Data
Corporation,
USA
Offshore
Location:
Pune, India
Translink is a product for consumer
base, which provides facility to
transfer money across the world via
network of Western Union agents.
The Western Union is a division of
First Data Corporation A global
leader in "Money Transfer" and
Messaging Service Business.
Translink is windows based
application for North America and
an International agent.
Tools Used:
Manual
Testing
Winrunner 7.6
MS Access
Jira 3.5
Whizible
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
40
Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘Agentlink2’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Opus Software
Solutions Pvt
Ltd
Onsite
Location:
Western
Union, a
division of
First Data
Corporation.
Offshore
Location:
Pune, India
Western Union, a division of First
Data Corporation, released the
’Agentlink' site to facilitate the
following:
1. Increase knowledge sharing
between Western Union and
its Agents
2. Decrease the cost of doing
business for both Western
Union and its Agents
3. Take strategic advantage of
Internet to establish a
conduit for communication
with its agents.
4. Manage the content and
deployment.
Struts
JMS
IBM
Websphere
MQ6
IBM
Websphere
Application
ServerS.1
Interwoven
CMS
AJAX
2006-2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
41
Opus Software Solutions Pvt Ltd serves FDC in Application Development named ‘CM R (Compliance Management and Reporting)’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Opus Software
Solutions Pvt
Ltd
Onsite
Location:
Western
Union, a
division of
First Data
Corporation.
Offshore
Location:
Pune, India
The aim of this project is to give
compliance monitoring reports to
WU personnel and agents. This is to
provide users periodic transaction
reporting to analyze and monitor
transaction activity. The transaction
information is limited to access,
analysis and downloading.
Struts
JMS
IBM
Websphere
MQ6
IBM
Websphere
Application
ServerS.1
Interwoven
CMS
AJAX
2006-2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
42
Sagar Soft (India) Ltd provides CMS for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Sagar Soft
(India) Ltd
Onsite
Location:
First
Data
Corporation,
USA
Offshore
Location:
Hyderabad,
India
First Data's infrastructure provides
endless opportunities for the
development of integrated services
and solutions. This is an Internet-
based financial product and services
that help financial institutions and
businesses unlock new transactional
opportunities and forge targeted
customer relationships.
JSP
J2EE
EJB
HTML
Web logic
ORACLE 8i
2006
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
43
Atos Origin India Pvt. Ltd delivers ‘Telecast Projects’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Atos Origin
India Pvt. Ltd
Onsite
Location:
First
Data
Corporation,
USA
Offshore
Location:
Mumbai, India
TeleCash is specialized in the world of
Cashless (electronic) payments.
TeleCash played a primary technical
role in the introduction of chip-cards
into Germany. TeleCash offers all of its
card payment solutions as credit card
neutral company. TeleCash, a fully
owned subsidiary of the First Data
Corporation (FDC). Write SQL* Loader
Script to transfer data from legacy
System to Oracle apps staging table.
Oracle 11i,
Oracle
Financials
General
Ledger
(GL),
Account
Payable
(AP)
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
44
Semanticspace Technologies provides ‘Order Management System’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Semanticspace
Technologies
Onsite
Location:
First
Data
Corporation,
USA
Offshore
Location:
Hyderabad,
India
The Order Management System
(OMS) is the central entry point for all
Transactions in Net Cash Client
orders. OMS facilitates order
fulfillment by notifying back-office
organization including Contracts,
Provisioning, Entitlements and Billing
when an order requires processing.
OMS orders can be initiated either
directly through OMS or created from
a TCMS opportunity, eliminating the
need for double entry. Once an OMS
order is submitted, the order is
processed, as needed, through Sales
Management Approval, Contracts,
Provisioning, Entitlement and Billing.
All groups that have processing
responsibility for an order will be
notified via OMS. As order-processing
tasks are completed, the order status
is updated, allowing for all groups to
track and manage the order process.
Operating System:
Windows
2000
Language:
VB.net
Database:
SQL Server
Automation testing
tool:
QT and Test
Director
2006
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
45
HSBC Software Development India Pvt. Ltd delivers ‘FDR-Metris’ for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
HSBC Software
Development
India Pvt. Ltd
Onsite
Location:
Regional
Centre of
Excellence,
Illinois, USA
Offshore
Location:
Pune, India
The FDR-Metris project involved the
integration of “CAFE Collections
Systems" and "Toolbars Systems”
with new backend system called
‘FDR'. These two are the front-end
Credit card services applications for
Household Bank and ‘FDR’ is a third-
party system (First Data Corporation)
for enhancing merchant services for
the bank. An interface is developed
between these applications and FDR
using Data stage TX design studio.
Interface requirement analysis
involved client interactions to finalize
different message formats and
preparing the Functional
Requirements and Solution
Documentation (FRSD). The interface
is responsible for transformation of
different, messages from COBOL to
XML format and vice versa. The DSTX
event server system is deployed on
Linux and invoked by service
oriented middleware infrastructure
servers of the bank. IBM Web Sphere
MQ is used as middleware for
transmitting messages between the
applications. The interface maps are
developed using DataStageTX map
designer tool. The maps are unit
tested T and then deployed on Linux
server for E2E testing.
Datastage TX,
Design
Studio,
XML,
DSTX event
server
system
SOA:
IBM
WebSphere
MQ
Operating System:
Linux
Testing:
EZE testing
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
46
Syntel India Ltd provides ‘Value Link – OLTP Systems’ for FDC
Vendor Name
& Location
Project Description Technology
Stack
Project
Execution
Syntel India
Ltd
Onsite
Location:
FDC, USA
Offshore
Location:
India
First Data Corporation developed the
Value Link System. As a complete
solution it provides full function online
transaction processing (OLTP) required
supporting stored value cards. Value
Link enables clients to efficiently
implement their own customized
electronic payment and promotion
programs using stored value cards.
Stored Value allows cash or other
information of value to be placed and
stored on a centralized Database. This
value can be quickly and accurately
accessed using a plastic magnetic strip
card via a common POS Terminal. It can
be used in place of paper-based
products such as cash, gift Certificates
and Merchandise credits.
Unix
(AIX),
Soloris
5.6,
C,
C++,
Pro *C,
Oracle 8i,
PVCS
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
47
24/7 Customer Pvt Ltd provides ‘Internet Payment Gateway Services’ for FDC
Vendor Name
& Location
Project Description Technology
Stack
Project
Execution
24/7
Customer Pvt
Ltd
Onsite
Location: FDC,
Colorado, USA.
Offshore
Location:
Bangalore &
Chennai, India
This assignment involves migration of the
client's Internet POS Support Department.
The program provides inbound technical
support to online retailers who use FDC's
Internet Payment Gateway Services such
as ‘LinkPoint and ‘YourPay' to process
financial transactions.
-NA- 2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
48
Intac Software Solutions provides First Data Space (FD Space) Application for FDC
Vendor Name
& Location
Project Description Technology
Stack
Project
Execution
Intac Software
Onsite
Location: FDC,
USA
Offshore
Location:
Hyderabad,
India
FDS is an application supporting
strategy that is used to learn more about
the customer's needs and behaviors in
order to strengthen the relationships
with company and customers. Invoice
and bill numbers automatically print’s
when you fill up required data. Creating,
editing, deleting customer and vendor
list details. Payment receiving and
paying it will do automatic bank
reconciliation. General ledger maintains
item details and bank details.
Generation of the all schedules of
balance sheet and profit and loss
account. Year end process will
automatically generate the opening
balances for customer and, vendor
schedule.
JSP,
Java
Script,
JDBC,
Oracle
2005
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
49
Mosaic Technologies provides ‘Monetary Field Expansion’ Technology Project for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Mosaic
Technologies
Onsite
Location:
FDC,
Colorado, USA.
Offshore
Location:
Noida, India
This project involves enhancement of
monetary Technologies fields. This
represents the transaction amount
fields, which need to be expanded to 13
digits including two decimal positions.
Balance amount fields, which need to
be expanded to 15 digits including two
decimal positions. Aggregate or
cumulative amount fields, which need
to be expanded to 17 digits including
two decimal positions. This change will
allow FIRST DATA RESOURCES (FDR)
to help consumers enrich or simplify
their lives through plastic transaction
cards. In order to achieve the
requirement for globalization and to
increase the storage capacity of the
monetary fields used in card
processing.
IBM
Mainframe
Software:
COBOL,
JCL
Database:
IBM DB2
2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
50
Syntel India Ltd provides ‘Financial GAP Analysis’ Technology Project for FDC
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Syntel India
Onsite
Location: FDC,
Colorado,
USA.
Offshore
Location:
Hyderabad,
India
Mapping business requirements (As-
Is & To-Be Analysis) Preparation of
Detailed Process Flow for functional
requirements.
Oracle E-
Business
Suite 11i-
11.S.9 /
11.5.10
Oracle 9i
Win
2000
Reporting Tools:
Financial
Statement
Generator
(FSG)
Operating Systems:
Windows
(Windows XP,
Windows
2000)
Modules:
GL
lNV
PO AP
AR
FA
CM
2005
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
51
Covansys (India) Ltd serves FDC through ‘First Data Merchant Service’ Application Development
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Covansys
(India) Ltd
Onsite
Location:
First Data
Corporation,
Maryland,
USA.
Offshore
Location:
Chennai ,India
First Data is the processor that
processes the transaction for the credit
card issuer. It processes acquirers'
credit card transactions through the
financial network on behalf of
acquiring bank.
Operating
Systems:
MVS
Languages:
COBOL,
JCL
Database:
IBM DB2.
Mainframe Tools:
ENDEAVOR
FILE-AID
2005 – 2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
52
Silverline Technologies serves FDC in Application Development like ‘Bill-Back’, ‘Online Profitability’, ‘Financial Reporting’, ‘UMS Billing’
Vendor Name &
Location
Project Description Technology Stack Project
Execution
Silverline
Technologies
Onsite Location:
FDC,
Maryland,
US
Offshore Location:
Chennai,
India
Bill-back: Bill-back is one of the
core credit card 2005 transaction
processing system that extracts,
stores and processes bill-back fees
for nearly 250 million
transactions a month.
Online Profitability: Online
Profitability is a data extraction
process that generates data for
profitability analysis.
Financial Reporting: Financial
Reporting is an application that
generates the financial data and
reports for the customers.
UMS Billing: A small customized
application that generates
financial reports for the UMS
Bank.
CICS,
COBOL,
JCL,
IBM DB2,
ADS/O,
IDMS,
SPUFI,
QMF,
Endevor,
File-Aid
2005 – 2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
53
Computer Science Corporation India Ltd (CSC) serves FDC by providing Application Development Services in ‘TASQ Web Ordering System’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Computer
Science
Corporation
India Ltd
(CSC)
Onsite
Location:
TASQ
Technology-
First Data
Corporation,
Rocklin, CA,
USA.
Offshore
Location:
Chennai, lndia
Oracle 11.5.9 re-implementation for
Fin and implementation for
Manufacturing & CRM: The scope of
project was to get involved in the
full life cycle of implementation of
Oracle Applications Rel 11i.9 with
14 core modules of Oracle
application and tight Integration
with TASQ Web Ordering system.
Applications
11.5.9,
PL/SQL
Data Loader
Oracle Reports
AQ
Workflow
PVCS
Microsoft
Project
MS Visio
2006-2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
54
Maxsoft Technologies serves FDC by providing Application Development Services in ‘Customer Relational Management tool’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Maxsoft
Technologies
Onsite
Location: First
Data
Corporation,
USA.
Offshore
Location:
Bangalore,
India
Invoice and bill numbers automatically
print's when you fill up required data.
Creating, deleting customer and
vendor list details-Payment receiving
and paying will be done through
automation and bank reconciliation.
General ledger maintains item details
and bank details.
Generation of the all schedules of
balance sheet and profit and loss
account. Year end process will
automatically generate the opening
balances for customer and vendor
schedule.
Programming:
Java,
JSP,
JDBC
Database:
Oracle
Test Management
Tool:
Test
Director
Test Scripts:
QTP
Functional Tools:
Win
Runner,
QTP
Configuration
Management Tool:
Visual
Source Safe
Bug Tracking Tool:
Rombus
2006-2007
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
55
Electronic Data Systems (India) Pvt Ltd serves FDC by providing Application Development Services in ‘Money Transfer System (Western Union Money Transfer)’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Electronic
Data Systems
(India) Pvt Ltd
Onsite
Location:
Western
Union-First
Data
Corporation,
USA.
Offshore
Location:
Chennai ,
India
WIP RPG/400,
CL/400,
SQL/400,
DB2/400
2005
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
56
Cognizant Technology Solutions serves FDC by providing Application Development Services in ‘Adeptra Collections’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Cognizant
Technology
Solutions
Onsite
Location: First
Data
International,
UK
Offshore
Location:
Chennai , India
Previously clients used Power
dialler as an Automated Customer
Calling Device (ACCD) for collection
purposes. The new requirement is to
provide the clients with an alternate,
Adeptra. Adeptra will call the
customers, listed in the Collection
Queuels), get their response and
send it to Equasion system for
processing.
MVS/ESA
Assembler
CICS/DB2
COBOL
JCL
VSAM
SYNCSORT
and other IBM
utilities
2005
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
57
Cognizant Technology Solutions serves FDC by providing Application Development Services in ‘Falcon Fraud system’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Cognizant
Technology
Solutions
Onsite
Location:
First Data
International,
UK
Offshore
Location:
Chennai , India
Fraud extracts an enormous price,
from the cardholders. Most
advanced fraud detection system is
ever created for the industry: FDR
Falcon.
It helps stop credit card fraud at the
point of sale. The FDR Falcon
system, developed in partnership
with HNC, is the fraud control
system designed around a state-of-
the-art neural network. It lets us
formulate custom fraud strategies
and delivers flexibility through a
powerful, easy to use workstation
technology. Available 24 hours,
seven days a week, the FDR Falcon
system ensures the fraud controls
are enforced around the clock. FDI
provide monthly feeds of data to
Fair Isaac for use with the Falcon
product. Fair Isaac uses this data to
build and improve Falcon data
models.
Falcon has requested FDI to make
necessary amendments and
introduce various new fields so that
their fraud detection process would
be more efficient.
MVS/ESA
Assembler
CICS/DB2
COBOL
JCL
VSAM
SYNCSORT
and other IBM
utilities
FDI currently supply
six of the seven
separate data feeds:-
Fraud
Auths
Non-mons
Payments
Postings
Cardholder
2004-2005
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
58
Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Chargeback & Retrieval Subsystem’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Cognizant
Technology
Solutions
Onsite
Location:
First File-Aid,
CA-7 Data
Resources,
Omaha,
Nebraska,
U.S.A
Offshore
Location:
Chennai ,
India
WIP
MVS/ESA
COBOL
DB2
CICS
VSAM
JCL
Easytrieve
Intertest
Endevor
2004-2006
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
59
Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Oil Card Applications’
Vendor Name
& Location
Project Description Technology Project
Execution
Cognizant
Technology
Solutions
Onsite
Location:
First Data
Resources,
Omaha, USA
Offshore
Location:
Chennai ,
India
Oil Card: It supports 3 major oil
clients - Tosco, Amoco and Mobil
with Phillips to come in the
pipeline in the near future.
Oil System: The Oil system is
similar to FDR Bankcard System.
The transactions entered online
are captured. These transactions
are then fed into the batch system.
The Batch Update process then
takes place creating the new online
and customer files required for the
next day. The online portion of the
Oil system is predominantly
written in Assembler language and
the batch portion is written in
COBOL.
MVS/ESA,
Assembler,
CICS/DB2,
COBOL,
JCL,
VSAM,
SYNCSORT
Sub Systems involved in
Oil system:
Authorization
Billing
Cardholder
Maintenance
Charge Back &
Retrieval
CIS
Collections
Embossing
Fraud & Security
Letters
Memos
Merchant
Monetary
RMS
Settlement
Tax
Equation apps
Recovery
2003-2005
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
60
Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Equasion Bank card Applications and Old Bank card Applications’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Cognizant
Technology
Solutions
Onsite
Location:
First Data
Resources,
Omaha, USA
Offshore
Location:
Chennai ,
India
Equasion Applications (EAPPS) is a
totally integrated and fully automated
Credit Card Application Processing
System. It deals with every phase of
the application process, from the time
a customer submits an application for
a credit card until he/she gets the
card or a rejection letter. The
different phases of the system are:
Data entry, Investigate, Credit
analysis, New account set up,
Approved applications Turned down
applications, Inactive. OLDAPPS is a
totally integrated Batch Credit Card
Application Processing System. It
deals with the application process,
new accounts and non-monetary. The
client sends the new application/Non
monitories. The initial edits are done
and approved accounts are sent to the
cardholder master.
MVS/ESA,
IBM
CICS/DB2,
COBOL,
JCL,
VSAM
2002
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
61
Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Data Access Layer Project - Batch and Online Systems’
Vendor Name
& Location
Project Description Technology Stack Project
Execution
Cognizant
Technology
Solutions
Onsite
Location: First
Data
Resources,
Omaha, USA
Offshore
Location:
Chennai ,
India
Batch and Online systems for Onsite &
Client Interaction
Operating System:
IBM-MVS
Database:
IBM DB2
Other Tools:
VSAM
File-AID
JCL/Proc
VS COBOL II
Endevor
CICS
FDR CICS
(Customized
CICS for
First Data)
JCL
Bigfoot
2002 – 2004
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
62
Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Investment Tracking System’
Vendor Name
& Location
Project Description Technology
Stack
Project
Execution
Cognizant
Technology
Solutions
Onsite
Location:
First Data
Resources,
Omaha, USA
Offshore
Location:
Chennai , India
Batch and Online Systems for Onsite &
Client Interaction
Operating System:
IBM-MVS
Database:
IBM DB2
Languages:
COBOL
ICL
2002
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
63
Cognizant Technologies Solutions serves FDC by providing Application Development Services in ‘Monetary Field Standardization’
Vendor Name &
Location
Project Description Technology Stack Project
Execution
Cognizant
Technology
Solutions
Onsite
Location: FDC
(NE, USA)
Offshore
Location:
Chennai ,
India
Monetary Field Standardization
CICS
COBOL
JCL
IBM DB2
SPUFI
Endevor
File-Aid
2002
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
64
Silverline Technologies serves FDC by providing Global Delivery Services in ‘FDC Tracking System’
Vendor Name &
Location
Project Description Technology Stack Project
Execution
Silverline
Technologies
Onsite
Location: FDC
- Colorado,
USA
Offshore
Location:
Mumbai, India
FDC Tracking System: In this project
a Website was created for FDC so that
they could monitor the activities of
their projects done by Silverline in
Mumbai, Chennai and Newlersey.
This Website gives status of all the
work, which Silverline is doing for
the FDC. All the activities such as
allocation of work, completion of
work, raising issues, generating
reports etc are carried through this
Website.
Java 1.1
Servlet
JavaScript
JDBC
Oracle 7.3
Windows NT
2002
Note: This Sample “First Data Corporation” CHURCHILL™ company report contains 40 Global
Projects, prepared during October, 2007. There are 750 Projects with Business and
Information Technology alignment of First Data Corporation in the CHURCHILL™ report,
prepared during October 2011. For purchase of CHURCHILL™ report, visit
www.salesintellect.net
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
65
Metadata Solution Meeting Minutes with the Meta-Data Manager, First Data Corporation
The scope of the metadata solution
One of the initial primary goals for implementing a repository was to collate and relate the
metadata from the multiple disparate data stores into a centralized database hub to aid
impact analysis activities. The focus was on metadata that describes structured data found
in files or tables. The aim was to utilize the power of relational concepts within the
Repository infrastructure to connect ‘all of the pieces’ to aid the developers with impact
analysis.
Meta Repository Examples
Mainframe Software Inventory
Programs
Copybooks
Procs
Jobs
Control cards
DB2 (tables, columns)
DB2 (plans, packages, etc)
CICS related (modules, PF keys, etc)
Report list / new report request
Data Access / Services messages
Data Dictionary Related
Logical business name & definition
Physical data elements & formats
Allowable values & definitions
Logical data model images
Logical data model attributes
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
66
Physical data model images
Physical data model attributes
Resource (People) Related
Name, work phone, email address, etc.
Module owners
Organizations
On call procedures / maintenance
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
67
First Data Corporation - Business Process Outsourcing
First Data Corporation is developing a strong utility focus grounded along transactional LOB
and is oriented around customer touch points. First Data has a robust product line, offers
scalability and features more certain company destiny than many competitors. If there is a
short straw to the company's offering it is a short-term lack of utility BPO experience, but
the company is focused and in UtiliPoint’s estimation really knows how to layer its
cumulative business experience in the utility industry and offers utility executives much in
the way of advice and BPO programs regarding how to improve the utility business
enterprise. UtiliPoint International has had the privilege of evaluating first-hand First Data's
meter-to-cash services capabilities and offers the following specific analysis validation of
the company's capabilities and offerings.
First Data will lead the way in offering utilities the most comprehensive meter to cash
solution from one company including,
Customer Information System
Hosting and Application Management: The technology underpinning of a utility back office
is contained within its Customer Information System (CIS). On an ongoing basis, First Data
manages the data center, data network and the entire application providing help desk
services, maintenance, system upgrades, custom programming and parameterization on a
seamless basis. First Data strives to take the risk out of CIS application management by
continually looking for the best disciplines to manage all areas of the application, including
interfaces, APls and other mission-critical connections to vital back-office system.
Data Center Management Services
First Data operates numerous data centers throughout the world and invests millions of
dollars annually in technology, facilities and network infrastructure. The company leverages
leading edge technology, disciplined processes and quality control best practices. Through
advanced design, construction and access management strategies, including intrusion
detection strategies using data isolation and encryption, the facilities are among the most
secure in the world.
Data Center Capabilities are,
o Database Management
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
68
o Networking Management
o Web Hosting
o Storage Management
o Facilities Management
o Application Management
o Systems Management
Payment Processing Services
First Data can handle any payment type, any-time, anywhere in the world, including credit
or debit card, ACH/direct debit, Internet payments, phone payments and traditional check
payments. First Data's Western Union maintains more than 220,000 agent locations
throughout the world and provides field payment strategies at a fraction of the cost of
maintaining local offices. First Data can also manage electronic Bill Payment & Automated
Processing (EBP&AP) via the Internet and can help utilities drive customers to the Internet
to take advantage of self-service payment options. First Data also creates other payment
options that have particular appeal to utilities’ large commercial and industrial customers
giving them greater business flexibility and low cost.
Bill/Print Mail Services
First Data currently processes more than 2.7 billion pieces of mail per year for customers,
including customer bills/statements, letters, notices and offers. The company maintains
facilities in four separate bill print and mail processing locations around the United States.
First Data is one of the U.S. Postal Service's largest single customers and the company has
earned the distinction of having four of its facilities MPTQM (Mail Preparation Total Quality
Management) certified. This certification by the USPS ensures that the company's mail
handling processes meet or exceed standards to guarantee faster delivery of mail to
customers and acceleration of payment receipt via the U.S. mail stream.
Customer Care Services
FDC Customer Care Services at a Glance 16 domestic locations—5,000 seats
o 7 X 24 X 365 operations
o On-line customer care
o Back-office support
o Support multiple language needs
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
69
o State-of-the-art switching technology
o Sophisticated IVR applications
Large scale Interactive Voice Response Programs
Displacing a call with an interactive, automated message saves a utility considerable back-
office expense. First Data routinely delivers IVR call completion rates at a reduced rate of
what utilities experience on their own or with other call volume outsourcers today.
Automated outbound and pre-emptive messaging
As utilities seek to remove costs from the utility back office, a key premise is taking pre-
emptive action to reduce the number of calls coming in to the customer care center. First
Data's outbound messaging technology helps utility clients send automated telephone
messages to their customers. Typical uses include outage notification, energy curtailments,
appointment confirmation, disconnect notices, payment arrangements and collections
courtesy calls.
Live Agent Support
First Data provides all types of live agent support programs for utilities.
First Data provide services ranging from total call center outsourcing, to after-hours calling
support to outage management.
Receivable Management Service
First Data offers all-inclusive collection products tailored specifically for the utility business.
The program relies on a detailed process of screening, segmenting, treating and monitoring
a customer base. First Data's credit and collections capabilities include predictive modeling
to identify delinquent customer behavior, issuance of delinquency notices, skip-trace data
query and online credit bureau access.
During 2006, First Data serves more than 200 utility clients with various services that help
utilities increase revenue, meet marketplace demands, and deliver fast, easy and flexible
payment solutions.
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
70
First Data Corp – Key Executives Jonathan J. Judge, Chief Executive Officer
Mr. Jonathan J. Judge, Jon has been the Chief Executive Officer of First Data Holdings Inc. and
First Data Corporation since October 1, 2010.
Mr. Judge served as the President and Chief Executive Officer of Paychex Inc., a provider of
payroll and human resource services, from October 1, 2004 to July 31, 2010. He served as
Officer of Crystal Decisions Corp.
Mr. Judge served as President and Chief Executive Officer of Crystal Decisions Inc. since
October 2002 until the merger of Crystal Decisions with Business Objects S.A., in December
2003.
Since 1976 until he joined Crystal Decisions, he was employed by International Business
Machines Corporation ("IBM") where he held several senior management positions.
From 2001 to 2002, he served as General Manager of IBMs Personal Computing Division.
From 1998 to 2001, he headed up the worldwide sales, service, and support functions of
IBMs Personal Computing Division and was a member of the worldwide management
committee of IBM from 1999 to 2002.
Prior thereto, he held various sales, marketing, and management positions at IBM. Mr. Judge
has been a Director of PMC-Sierra Inc. since April 2004, First Data Holdings Inc. and First
Data Corporation since October 1, 2010.
He has been a Member of Upstate New York Regional Advisory Board of The Federal
Reserve Bank of New York since December 2008. He served as Director of Paychex Inc. from
October 6, 2004 to October 31, 2010.
Mr. Judge served as a Director of Dun & Bradstreet Corp. from December 2008 to October
18, 2010.
He served as a Director of Crystal Decisions Inc., from November 2002 to December 2003.
He holds Bachelor of Arts degree in Economics from Harvard University.
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
71
Raymond E. Winborne, Chief Financial Officer
Mr. Raymond E. Winborne, Ray, has been the Chief Financial Officer and Principal
Accounting Officer of First Data Corporation since November 11, 2010 and September 30,
2009 respectively.
Mr. Winborne has been Executive Vice President of First Data Corporation since May 26,
2010.
Previously, Mr. Winborne served as Senior Vice President of finance, Controller and
Principal Accounting Officer of First Data Corp. since September 30, 2009 and aslo served as
its acting Chief Financial Officer from May 26, 2010 to November 11, 2010.
Mr. Winborne served as Senior Vice President of Finance and Controller at Delta Air Lines
Inc. from April 2007 to September 2009 and served as the Senior Vice President, Chief
Financial Officer of Southeast Region for AT&T, Inc. from January 2007 to April 2007.
Prior to that, Mr. Winborne held various positions in the finance group of BellSouth
Corporation from January 1999 to December 2006 and most recently served as its
Controller.
From 1990 to 1999, he served at the public accounting firm PricewaterhouseCoopers, LLP.
Mr. Winborne holds a bachelor’s degree in business administration from Troy University
and is a Certified Public Accountant (CPA).
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
72
Kevin M. Kern, Chief Technology Officer and Executive Vice President of Global Operations & Technology
Mr. Kevin M. Kern has been Chief Technology Officer and Executive Vice President of Global
Operations and Technology at First Data Corporation since May 2010.
Mr. Kern served as Chief Information Officer of Unisys Corp. since September 20, 2006. Mr.
Kern joined Unisys from CA Technologies (formerly, CA, Inc.), where he served as Senior
Vice President and Chief Information Officer since July 2004.
Mr. Kern has 28 years of global IT and business experience, including stints at Wellpoint
Health Networks, Hewlett-Packard and SAP America. He served as Chief Information Officer
of Compaq Computer Corp.'s EMEA (Europe, Middle East and Africa) organization.
Later, upon the completion of Compaq's merger with Hewlett-Packard Co., he served as Vice
President, Managed Services Design and Delivery, worldwide, where he lead customer
solutions development, transition, and delivery.
Mr. Kern started his career as an industrial engineer with Mack Trucks, where he developed
a deep understanding of process and technology in manufacturing.
Over the course of his career he has developed expertise in oil and gas, high tech and
software.
He was a recipient of the Information Week Top Innovators 500 Award.
Mr. Kern holds an MBA from Wilkes University in Pennsylvania.
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
73
Edward A. Labry , President of North America
Mr. Edward A. Labry, Ed, III, has been the President of North America at First Data
Corporation since January 2011.
Mr. Labry served as President of Retail & Alliance Services at First Data Corp.
Mr. Labry served as Executive Vice President of First Data Corp. He served as Head of U.S.
Operations at First Data Corp. since September 24, 2007.
Mr. Labry served as Senior Executive Vice President of First Data Corp. since February 2006
and President of First Data Commercial Services, from January 2006 to September 2007. He
served as Special Assistant to the Chairman for First Data Corporation from February 2004
to May 2005.
He served as President of Prepaid Services at First Data Corp. from May 2005 to January
2006.
Mr. Labry served as the President of Concord EFS Inc., since 1994 and as its Chief Marketing
Officer since 1990.
Mr. Labry joined Concord in 1984. He serves as the Chairman of the Board of Directors of
Neurorecovery, Inc.
He serves as Director of EFS Federal Savings Bank (Cordova, Tennessee). Mr. Labry serves
on the boards of the Hutchison School, and Cumberland University.
Mr. Labry served as Director of Concord EFS Inc., since 1993 and its subsidiary EFS National
Bank, Memphis, Tennessee, with which he has been Associated since 1984.
Mr. Labry served as a Director of Swift Transportation, Dixon Gallery and Gardens, Memphis
Tomorrow and Children's Museum of Memphis.
Mr. Labry served as a Director of M.S. Carriers Inc. since September 1999. In April 2007, Mr.
Labry was awarded the first-ever Distinguished Payments Professional of the Year Award
by the Electronic Transactions Association.
In addition, He was recognized as Payments Executive of the Year by Cards & Payments
Magazine/SourceMedia. Both awards were presented to him for his more than 20 years of
industry innovation and visionary leadership.
He holds a B.S. degree from Cumberland University, which granted him the "Award of the
Phoenix" for Outstanding Service in 2002 and an Honorary Doctorate in 2003.
Sales Intelligence Report
CHURCHILL™ Report
FIRST DATA CORPORATION
74
John Elkins, President of EMEA
Mr. John Elkins serves as the Chief Marketing Officer and Executive Vice President of
FundsXpress Financial Network, Inc.
Mr. Elkins has been President of EMEA, Asia Pacific & Latin America at First Data
Corporation since March 2011 and has been Chief Marketing & Strategy Officer since
September 2009.
He served as Executive Vice President of First Data Corp. since September 2009. In this role,
Mr. Elkins is responsible for global marketing and brand development.
Prior to joining First Data, he served as a Senior Advisor to McKinsey & Company. From
1991 to 1999, he served as the Chief Executive Officer of the Naisbitt Group.
He also previously served as Executive Vice President and Chief Marketing Officer for Visa
International.
He founded FutureBrand in 1999 and served as its Chairman and Chief Executive Officer. He
was also Co-Founder and President of DiefenbachElkins, a future forecast and strategy
business that grew significantly in employees, clients and revenues between1990-1995
before being acquired by IPG.
He serves as Chairman and Director of Elateral Limited. He serves as a Director of FINCA
International, Inc.
He has been Director of OnRequest Images, Inc. since December 2008. Mr. Elkins serves on
the United Nations Advisory Board for Inclusive Financial Service.
Mr. Elkins was a Member of the McCann-Erickson WorldGroup board from 1997 to 2004
and has published several papers on the topic of payments including “Payment Solutions for
Modernizing Economies,” Commonwealth Business Council Report, September 2006;
“Electronic Payments: A Catalyst for Tourism & Economic Development,” World Economic
Forum Travel & Tourism Competitiveness Report 2007; and “Rethinking Commercial
Security in the Digital Age,” Visa Whitepaper, June 2007.
Mr. Elkins holds a master’s degree from the University of Oregon and a bachelor’s degree
from the University of Exeter, England.