christmas 2011 welcome to the volunteer induction whilst we’re waiting to get started, you may...
TRANSCRIPT
Christmas 2011Welcome to the
Volunteer InductionWhilst we’re waiting to get started, you may wish to
save our Trustee mobile number to your phone (thank you for keeping your phone turned off during our
presentation !)
07846 299336
Who are we?What is our aim?
How are we funded?
We are a registered charity which has been operating for over 30 years.
Our aim is to provide food, warmth, shelter and friendship to the homeless and lonely of Birmingham during the Christmas period, regardless of gender, colour, race, religion or sexual orientation
We are fully reliant on donors and volunteers.
Our Guests
are respected as unique individuals
might be vulnerable or lonely, or both
are a diverse group
are all welcome
Your feedback from 2010What did you tell us last year? What action have we taken?
• “It would be good if there was more than one Trustee on shift”We have been working hard through the year looking at the structure of the charity and increasing Trustee numbers. We have also taken on Non-Executive Trustees and have introduced a Junior Trustee role.
• “It wasn’t very clear what to do when arriving at the Shelter”Again we have produced clear task lists for each area of the Shelter this year, with Area Team Leaders being allowed to manage these areas and providing more delegation and leadership.
• When registering you opted to work various times and areas, and the task lists and assistance from the Area Team Leaders should help. However please bear in mind that if we are short in some areas, you may be asked to assist in areas you did not choose upon registration.
Our Website
Our ‘new’ website has now been live for one year!
• Online registration working well• Attracts new volunteers and Service Providers • Good marketing for Birmingham Christmas Shelter• Good links with volunteers via Facebook / Twitter
www.birminghamchristmasshelter.orgenquiry@birminghamchristmasshelter.org
All our volunteers wear RED t-shirts. There will always be plenty of volunteers on hand to help.
All Area Team Leaders wear YELLOW t-shirts. Please speak with an Area Team Leader if you need any help or advice. This year Area Team Leaders are responsible for delegating and managing the individual areas within the shelter.
Somebody at the Shelter has to make decisions about how the Shelter is run and this is the job of the Trustees! They always wear a BLUE t-shirt and there will always be at least one Trustee available to answer any questions, concerns or suggestions you may have.
Who’s who at the shelter?
Our volunteers
A range of people with a range of skills and expectations
Must be 16+
Are all welcome
Wear red t-shirts
Are not guests (and guests are not volunteers)
The Roy Jones Memorial Tribute
The Area Team Leaders
Support the Trustees in organisational duties Responsible for managing the working areas and delegating to volunteers All Area Team Leaders are volunteers. If you have any questions or are looking for jobs, Area Team Leaders should be your first port of call.
The Trustees
Main areas within the shelter
Kitchen/Dining room
Main lobby (reception/toilets)
Main Hall: entertainment, tea hatch and sandwich bar / male sleeping
Male and female showers
Volunteers’ clothing room
Services room / female sleeping
Don’t forget we recycle as much as possible at the Shelter!!
We will take you on a tour of the Shelter at the end of the presentation
ServicesAs well as our usual facilities (hot food, sandwich bar, showers), we hope to be joined this year by the following services:
Samaritans
Dentist
Hairdresser
Chiropodist
Masseur
Outreach Team
Regular entertainment
If you know of any other services or people we can contact, please
let Tania know ASAP……[email protected]
Clothing
We will provide emergency clothing, at the Trustees’ discretion.
We would appreciate new underwear/socks, and good quality, casual warm clothing, including: t-shirts, sweatshirts, jumpers, tracksuit bottoms, fleeces, waterproof coats, trainers shoes and jeans.
Please do not bring clothing other than that specified above.
THANK YOU.
Entertainment
Our Hi de Hi rep, Tania, sources and manages all the entertainment for our guests during the Christmas week. This is no mean feat and we are always looking for more for our guests to do.
If you can sing, dance, do magic, play an instrument … (we’re open to ideas!) then we would love to hear from you.
THANK YOU.
Security
Our security partner is EB Events & Safety
EB Events & Safety will provide:
Two male guards and one female guard on duty at all times
Searching of volunteers and guests each time they enter the building
Patrolling the grounds Radio controlled communications
Should there be an incident, please don’t get involved, tell security straightaway and notify a trustee
Catering
Steve Love (AKA Chef) is once again managing all of the catering during Christmas week.
We serve three hot meals each day with a vegetarian choice
Throughout the day there is sandwich bar and tea hatch serving hot and cold drinks, and snacks.
The food is for guests AND volunteers (guests to always eat first please!)
Health and Safety
EVERYONE has a responsibility for health and safety
All Trustees and security staff are first aid trained
If you need to escort a guest anywhere, there must always be two volunteers per guest
Please don’t make any promises or share any personal information with our guests
Please dress appropriately and bring the minimum amount of valuables
If you have any queries or concerns, please contact a Trustee or Area Team Leader immediately.
More Health & Safety … !
Do not hold the personal belongs of any guests (including any prescribed medication)
Guests may bring dogs into the Shelter as long as they are on a lead. Dogs are not permitted in the dining room
If a guest falls ill or if you feel unwell, contact a Trustee or an Area Team Leader
Catch it, kill it, bin it! Hand hygiene is vital. Please wash your hands regularly and use the hand gel provided.
And even a tiny bit MORE Health & Safety!
A vitally important area of Health & Safety / liability for the Charity, is to ensure that every volunteer attends an induction.
To ensure our insurance liabilities are met, everybody that attends an induction must sign the induction form on reception.
We are not permitted to allow any individual to volunteer who has not done this. Please make sure you do! Thank you!
Fire safety (we promise it’s the last bit about safety!)
Please always sign in and out of the building
Please keep all fire exits free of obstructions at all times
During the tour of the building, we will point out the location of fire alarms and fire fighting equipment
In the event of a fire alarm sounding, evacuate the building immediately to the car park at the back of St Georges. Please do not stop to collect your belongings
If you have any queries or concerns, please contact a Trustee or Area Team Leader immediately.
Diary 2011
Thursday 22 December - set up day
Friday 23 December - open to guests from 10:00 am
Saturday 24 December - open 24 hours
Sunday 25 December - open 24 hours
Monday 26 December - open 24 hours
Tuesday 27 December - open 24 hours
Wednesday 28 December – closed to guests at 10am – clear up
The Volunteer Social!
DATE TBC
Details will be available on our website and Facebook very soon (we will write to those volunteers who do not have access to the
internet)
We’re nearly done … !
ENTERTAINMENT (repeated for the hard of hearing!)
If you are able to offer any form of entertainment or know someone else that can – please contact our lovely Hi De Hi entertainment rep, Tania – [email protected].
Please do get involved
Sit and talk to our guests
If you are unsure about anything, please ask us!
Most of all, HAVE FUN and enjoy your time at the Shelter
Remember to give us feedback! A link to our feedback form will be available online and printed copies available at reception during Shelter week.
And finally …
If you cannot make a shift please always let us know by telephoning the Trustee mobile.This is absolutely crucial to ensure full cover at
all times at the Shelter.
If, after induction today, you feel that volunteering is not for you …
Any questions ...
Thank you for your time today.
If you have any queries about your shifts, please see a Trustee or Area Team Leader at
the front desk on your way out.
See you soon!
And make sure you signed the sheets to say you were here!
www.birminghamchristmasshelter.org
Birmingham Christmas ShelterPO Box 5140Stourbridge
DY8 3TN
Tel: 07846 299 336
Registered Charity 1002891