CHRISTINE WATSON 2/225 Ocean View Road, Ettalong Beach Mobile: 0451 143 421 Email: christinewatson_84@hotmail.com

CAREER OVERVIEW A strong Business Administrator with 15 years experience, including close to nine years experience in the postal industry. I have worked on various office projects including an office relocation and server upgrade, I have provided support to the General Manager, CEO, Global Business Director and the International Relations team for the past 2 UPU Congress meetings, amongst various other projects. I have a proven track record of delivering quality work in tight timeframes and supporting management and teams at a consistently high level. During the last 6 months at New Zealand Post, the Commercial Business Manager role was also part of my key responsibilities. This included customer pricing and end-to-end solutions for new opportunities as well as assessing new business and managing a portfolio. Over the past year I have been working with an International Employment Provider where I have managed the end-to-end recruitment process for placing Jobseekers in to suitable and sustainable employment.

KEY STRENGTHS o High level computer skills including Excel, Word, Google Mail and Powerpoint.o Fifteen years experience in customer service both face to face and phone based.o Strong drive for quality results.o Concise and precise informative style of communication.

CAREER HISTORY Jun 2015 – Present – Employer Servicing Consultant/Account Manager MAX Employment

Key responsibilities o Managing the end-to-end process of recruitment for jobseekers.o Liaising with employers and negotiating recruitment orders.o Cold calling to employers, both over the phone and in person, to seel MAX values

and bring new business on board.o Working with the Department of Human Services databases and adhering to various

guidelines, policies and procedures.o Thorough screening of candidates to meet employers requirements and ensure

suitable and sustainable placements are made.o Ensuring the confidentiality of employers when screening candidates for suitable job

fit.o Liaising with employers on suitable candidates, booking interviews and managing

work trials and placement starts.o Daily reporting back to the Business Manager and Regional Manager on vacancies

brought in, screened candidates, interviews booked, and placements made.

Key achievements o Creating various tracking spreadsheets for all aspects of the recruitment process,

including Employer Pipeline and targets, Vacancy Pipeline, Screened Candidates, and Placements.

o Assisting in the success of the new business concept of Employer Business Centre for an Employment Provider, and setting up processes to ensure minimal to none mistakes are made or things are missed.

Apr 2014 – January 2015 – Personal Assistant to Global Business Partner, and Audit Partner (Temporary)Deloitte Dublin

Key responsibilities o Diary management for 2 Partners, Auditing Directors and Auditing Managers.o Organise and set up weekly and monthly meetings for various teams and

departments, for the Partners and Directors, including workshops and roundtables.o Create Placemat Meeting Cards for various Partners and Directors across the

business.o Research and report on potential new businesses and create briefings for the

Partner and Director attending the new business meeting.o Booking of various travel arrangements and requests, including conferences, for the

Partners, Directors and Managers across the Audit Department.o Financial Reporting for the Technical Team, as well as various other adhoc support

and requests, including creating and sending out fee notes to clients.o Creating and updating Monthly Reports for the Technical Director, as well as various

other adhoc support, including pulling together the Annual CARB report.Key achievements

o Creating the Placemat Meeting cards for the Partners and Directors in the Audit Team at short notice and often with little information and detail given.

o Annual CARB Return was finalised and submitted on time due to my assertiveness in obtaining the figures from the other Partners in the Firm across all departments.

Feb 2014 – January 2015 Osbourne Recruitment, Dublin

Various Temporary roles in Administration across many industries.

Oct 2013 – December 2013 – Administrator to the Heads of Schools and Cultural Programme Curator (Temporary)University of the Creative Arts, Farnham Surrey

Key responsibilities o Diary management for 4 Heads of Schools (HoS), the Cultural Programme Curator

(CPC), the Executive Dean, and meeting rooms.

o Organise and set up monthly Personal Development Review Meetings with the HoS Course Leaders, and the School Management Team meetings, agenda’s, tracking actions, typing up meeting notes and distribution, booking conference rooms.

o Management and tracking of Sick, Annual and Research Leave for all HoS, CPC, Executive Dean, and Course Leaders.

o Management for set up and taking down of Gallery shows.o Management of Gallery staff and student assistants, along with the recording of

timesheets and tracking against budget.o Supporting staff recruitment process, diary management for panel, booking rooms,

preparation of panel paperwork to and from HR, interview record forms, meet and greet interviewees, set up and manage testing.

o General office duties, processing expenses and travel claims, booking travel and accommodation, booking parking, incoming and outgoing mail, printing, raising purchase orders in Agresso, creation of excel and word processing documents and templates.

Key achievements o Created a whiteboard movements calendar to track the movements of my HoS,

Curator, Executive Dean.o Created templates for Good News to go to the school microsites, marketing and the

Executive Dean Assistant.o Created Leave register for each HoS, the Executive Dean and CPC for the tracking of

their direct reports.

Apr 2013 – June 2013 – Human Resources Project Administrator (Temporary)University of the Creative Arts, Farnham Surrey

Key responsibilities o Various Administrative tasks associated with a 4 part restructure over 2 years.o Calculating Voluntary Severance Scheme payments, populating in a form and

sending to the employee.o Various mail outs to staff, electronic and postal.o Intranet portal uploading of documents and announcements.o Management of highly confidential material.o Sensitive conversations with distressed staff.

Key achievements o Support to the Human Resources Director while the majority of the project team

were away on half term break, including my manager. During these 2 weeks, I was looking after the project, keeping tasks on track and to the deadlines, dealing with upset and distressed staff, managing portal announcements and electronic mail outs to affected staff that were senior to my role.

Dec 2005 – February 2013 – Manager Office and Administration SupportNew Zealand Post Australia Holdings, Sydney

Key responsibilities o Contribute to the achievement of the sales business plan.o Managing the administrative and sales support functions of the business.o Managing the operational activities of the business.o Manage a Sales Portfolio and other ad hoc business development opportunities.o Coach, mentor and motivate support team.o Manage assigned project activity.o Provide full administrative support to the General Manager, Global Business

Director, Senior Business Manager and Direct Marketing Manager.o Report monthly on revenue, budget (revenue), debt and debt management.o Work with Senior Business Manager on future organization and management of

operations and sales support area of the business.o Management and review of pricing and service levels with suppliers and their

contractual agreements including negotiations.o Managing new business opportunities.

Key achievements o Office relocation of 10 people.o Evaluation and execution of the freight tender for business in to New Zealand.o Sydney office server upgrade.o Change of email exchange from Microsoft Outlook Express to Internet Based Gmail.o IT support to the Sydney office.o Account Management support during staffing changes.o 2008 UPU Congress Letters.o Support to General Manager and International Relations team during 2008 Universal

Postal Union (UPU) Congress, including emails to congress delegates on behalf of General Manager.

o Support to General Manager around various Asian-Pacific Postal Union (APPU) conferences and the Conference of Commonwealth Postal Administrations (CCPA) meetings, including emails to delegates on behalf of General Manager.

May 2004 – Dec 2005 – Sales Support SpecialistNew Zealand Post Australia Holdings, Sydney

Key responsibilities o Administration support activity including billing and reverse logistics as well as

general running of the office.o Provide back up and assistance in Operations support.o Provide IT support to the office.

o Internal and external customer services are efficient/timely and genuine value is added through activity.

Key achievements o Developed and maintained a comprehensive knowledge and understanding of all

products, services and systems.o Support management in the upgrade of the office fit out.o 2004 UPU Congress Letters.

Feb 2003 – May 2004 – Administration and Training Coordinator KU Children’s Services, Sydney

My role entailed providing various administrative support to the Executive Team and Board of Directors, Centre Area Managers, and the Special Education team. I also managed the training requirements for the child care and preschool teachers, including budget tracking and management, incoming and outgoing invoicing, and booking of lecturers and trainers.

Oct 2001 – Feb 2003 – General Insurance Administration AssistantWhite Financial Service, Sydney

EDUCATION & TRAINING o 2010 – 2012 University of Technology Sydney Diploma – Business Services o Mar 2010 Ripe Learning, Sydney Interpersonal Savvyo Sep 2009 Ripe Learning, Sydney Presentations Skillso Sep 2009 WEA, Sydney Project Managemento Jul 2009 WEA, Sydney Professional Presentationso Nov 2008 Centre for Continuing Education, Sydney Business writing skills and Writing at Worko Jun 2008 Skillpath Seminars, Sydney How to manage Unacceptable Employee

Behaviouro May 2008 Skillpath Seminars, Sydney Woman’s Conferenceo Apr 2008 Skillpath Seminars, Sydney Manage Multiple Projectso 2005 – 2007 J2S Training Solutions, Sydney Frontline Management Cert 4 – Business

Serviceso 2001 – 2005 J2S Training Solutions, Sydney Certificate 3 – Business Services o Aug – Oct 2001 Workwise Training, Gosford SOA Certificate 2 – Business Services

REFEREES Name: Niall Walsh (Global Business Partner)Company: Deloitte Dublin Relationship: Previous manager in Personal Assistant to Global Business Partner, and Audit Partner (Temporary)Email: niwalsh@deloitte.ieLand Line: +353 1417 2309 Mobile: +353 87 814 3829

Name: Emer O’Shaughnessy (Audit Partner)Company: Deloitte Dublin Relationship: Previous manager in Personal Assistant to Global Business Partner, and Audit Partner (Temporary)Email: eoshaughnessy@deloitte.ie Land Line: +353 1417 2263 Mobile: +353 87 122 6809

Name: Joanne MurrayCompany: Osbourne Recruitment Dublin Relationship: Recruitment ManagerEmail: joanne.murray@osborne.ieLand Line: +353 1 638 4400

(written references also available from the below mentioned managers)Name: Velena Duff Company: New Zealand Post Australia Holdings, Sydney Relationship: Previous manager in Manager Office and Administration Support roleEmail: velena.duff@nzpost.co.nz Land Line: +61 2 9310 7497 Mobile:+61 407 593 653

Name: Alastair Floyd Company: New Zealand Post, Wellington Relationship: Global Manager, Velena Duff Direct ManagerEmail: alastair.floyd@nzpost.co.nz Land Line: +64 4 496 4469 Mobile:+64 274 993 505

Name: Mark LawleyCompany: New Zealand Post, Wellington Relationship: Previous manager in Manager Office and Administration Support role Email: mark.lawley@nzpost.co.nz Land Line: +64 4 496 5744 Mobile:+64 27 511 5277