1. A Safe and PeacefulWorkplaceMatthew Dodd, Ph.D.Duncum Center for Conflict ResolutionAbilene, TexasApril 30, 2013

2. A Safe and PeacefulWorkplaceMatthew Dodd, Ph.D.Duncum Center for Conflict ResolutionAbilene, TexasApril 30, 2013ProfessionalServicesMediationFacilitationTrainingConsultingAcademicDepartmentOnline ClassesCertificate in CRMasters Degree inCRRMediation Training 3. Todays Objectives What is Conflict? Creating a Safe Workplace Conflict Management Styles Finding Peace in the Workplace Managing Conflict Well 4. What is Conflict?Is Conflict Good or Bad?Peace is NOTthe absence of conflict 5. What is Conflict?Conflict is:an expressed struggle between atleast two interdependent parties whoperceive incompatible goals, scarceresources, and interference from theother party in achieving goals.p. 9, Wilmot & Hocker, 2007 6. Stressarises when the perceived demands of asituation exceed the perceived capabilitiesfor meeting the demands p. 315, Walker & Brokaw, 1995 Eustress motivation Distress out of control Hyperstress overload Hypostress underload 7. Coping MechanismsHow do you cope with stress?...4 Major Categories of Stress Management: Behavioral Coping Cognitive Coping Problem-Focused Coping Emotion-Focused CopingVan Vleet, 2011 8. AngerA strong feeling of displeasure; a synonymfor antagonism and rage. p. 205, Cahn & Abigail, 20073 Processes to Deal with Anger:1. Anger-Ins2. Anger-Outs3. Anger Controllers 9. A Safe WorkplaceHow do you create a safe place to work?LEADERSHIP = PEACEMAKINGBlessed are the peacemakers,for they will be called childrenof God.Matthew 5:9 10. A Safe WorkplaceHow do you create a safe place to work?LEADERSHIP = PEACEMAKING 11. Dual-Concern Mode AnalysisHighAccommodationLow Concern for SelfHighAvoidanceCompetitionCompromiseCollaborate 12. Dual-Concern Mode AnalysisHighAccommodationLow Concern for SelfHighAvoidanceCompetitionCompromiseCollaborateJustice 13. A Peaceful Workplace 14. Stupid PeopleAttribution Theory: Attribution Error If the Other acts good = External Characteristics If the Other acts bad = Internal Characteristics If I act good = Internal Characteristics If I act bad = External Characteristics 15. Stupid PeopleAttribution Theory: Attribution Error If the Other does good = External Characteristics If the Other acts bad = Internal Characteristics If I act good = Internal Characteristics If I act bad = External Characteristics 16. Active Listening Hearing the physical process of receiving a sound Attending paying attention to a sound Understanding when we make sense of amessage Responding giving observable feedback Remembering the ability to recall information 17. S-T-L-CStop learn to control yourselfThink think about your goals / wants /needs and those of the other partyListen listen for feelings before youspeakCommunicate considerconsequences of your actions/behaviors 18. Difficult ConversationsThe What happened? ConversationThe Feelings ConversationThe Identity Conversation 19. Thank You!Question & AnswerMatthew Dodd, Ph.D.Duncum Center for Conflict Resolutionmatt.dodd@acu.edu(325) 674-2015