Purposes of Business Process Modeling

:Organization Design

•Process Documentation•Process Reorganization•Process Monitoring and Controlling•Continuous Improvement•Quality Management: ISO 9000•Benchmarking: Compare with best practice •Knowledge Management:

Business Process Management

•Business Process Management(or BPM) refers to activities performed by organizations to manage and, if necessary, to improve their business processes.

Task efficiency“It follows that the most important object of both the workmen and the management should be the training and development of each individual in the establishment, so that he can do (at his fastest pace and with the maximum of efficiency) the highest class of work for which his natural abilities fit him.”

•Made possible by new tools, technologies and standards

•Activities include:–Process Design–Process Enactment–Process Monitoring.

Welcome customer

Offer Clothes

Bill Clothes

Hand over clothes

Production process

Support process

Managerial process