Choice Business PrimeBusiness Voice Services

USER GUIDE

1 800-238-5100 • centurylink.com/bizwelcome CenturyLink™ Choice Business Prime • 2

Thank you for ordering CenturyLink Choice Business Prime, the business package that combines your phone line and your choice of three features. This Guide includes instructions for your selected features and the others available to you.

You’ll also want to review the instructions for any telephone equipment you’ve purchased, along with the separate user guide for Business Voice Mail if you’ve added a voice mailbox to your service.

Remember, CenturyLink Choice Business Prime is designed with value and flexibility in mind. As your business needs change, you can update the features in your package as often as you like, without setup charges. Or, you can add any of the features shown, in addition to the ones in your package, for an additional charge.

Please take a moment to look through this guide, and be sure to listen for the friendly voice prompts as you use your features. Also, you’ll want to review any instructions for Business Voice Mail or telephone equipment you’ve purchased. For easy reference, you can always find instructions for every CenturyLink product and service at centurylink.com/userguides.

CenturyLink™ Choice Business Prime

Welcome

1 800-238-5100 • centurylink.com/bizwelcome CenturyLink™ Choice Business Prime • 3

Calling the Update CenterSome features, such as Remote Access Forwarding and Dial Lock, require a short setup through the CenturyLink Update Center before you can use them.

• Call*78 from your business phone.

• You’llbeaskedforasecuritycode.Thefirsttimeyoucall,enterthetemporarysecuritycodeshowninthefollowing product instructions, then follow the prompts to set up your own security code.

For your protection, the temporary code expires in 30 days. If you do not set up your permanent code within that time, call us to have the temporary security code reset.

• OnceyousetupacodeintheUpdateCenter,youcanusethesamesecuritycodeforallyourfeatures.

• Afteryoursecuritycodeisset,reachtheUpdateCentereitherbycalling*78 from your business phone or 1888-(YourAreaCode)-8052*fromanyotherphone.

* InMinnesotaareacodes763and952,call1888-612-8052toreachtheUpdateCenter.InIowaareacode641,call1888-515-8052. InArizonaareacode928,call1888-520-8052.InOregonareacode971,call1888-503-8052.InOregonareacode458,call1888-541-8052.

Using the FLASH commandWhen the instructions say , you can use either the Flash key on your phone, or you can quickly press and releasetheswitchhookinstead–that’sthereceiveror“hangup”button.Makesureyouhearthreeshorttones,followed by a continuous dial tone before proceeding to the next step.

Contents(click a feature to go to that page)

Caller ID 4

Call Forwarding 5

Remote Access Forwarding 5

Call Waiting Features 6

Selective Call Waiting/ID 6

3-Way Calling 7

Call Transfer 7

Hunting 7

Unistar® 8

411™ Directory Assistance 8

Last Call Return 8

Custom Ringing 9

Dial Lock® 9

Helpful Hints

FLASH key = Switchhook Button

1 800-238-5100 • centurylink.com/bizwelcome CenturyLink™ Choice Business Prime • 4(backtofeaturelist)

How to use Caller ID•Whensomeonecalls,thedisplay*showsthecaller’slistednameandnumberafterthefirstcompletering.

• Thename,number,dateandtimeofmostcallsareautomaticallystored,evenifyoudon’tanswer.

• UNKNOWN,UNAVAILABLEorOUTOFAREAindicatethecallisfromanareawhereCallerIDis not available.

• PRIVATEorANONYMOUSmeansthatcallerhaschosentoblockhis/herline.YoucanchoosetorejectthesecallsbyturningonAnonymousCallRejection(includedfreewithCallerID.)

*CallerID-compatibletelephoneordisplayunitrequiredtousethisfeature.

Turn on Anonymous Call Rejection to automatically reject calls from people who block their numbers:• Press*77,thenhangup.Yourphonewon’tevenringifsomeonecallsfromablockedline.

• Blockedcallersheararecordingthattellsthemthatyoudonotacceptanonymouscalls,andthattheycangetthrough on a per-call basis by dialing *82 before placing the call.

• ToturnoffAnonymousCallRejection,press*87.

Knowwho’scallingbeforeyou pick up the phone. Return important calls when you have time, or simply ignore calls you don’twant.

Caller ID

1 800-238-5100 • centurylink.com/bizwelcome CenturyLink™ Choice Business Prime • 5(backtofeaturelist)

How to use Call Forwarding• Call*72 from your office phone.

•Whenyouhearthenormaldialtone,dialthenumberyouwantyourcallsforwardedto.* When the phone is answered, hang up.

• Ifthephoneisbusy,ornooneanswers,repeatthefirsttwosteps.You’llheartwoquicktones.

• CallForwardingisthenactivated.AshortringonyourphoneeachtimeacallisforwardedremindsyouCallForwardingison.YouwillnotbeabletoanswercallsatyourbusinesswhileCallForwardingison.

• ToturnoffCallForwarding,press*73.

To set up Remote Access Forwarding• Fromyourbusinessline,press*78orcall1888-(yourareacode)-8052**tocalltheUpdateCenter.

See Helpful Hints on page 3 for more information about calling the Update Center.

• Enterthetemporarysecuritycode1234, then follow the instructions to set up your permanent security code. (For your protection, the temporary security code expires in 30 days. If you do not set up your permanent codewithinthattime,callustohavethetemporarysecuritycodereset.)

• SelectRemote Access ForwardingfromtheMainMenuandfollowthepromptstoenterthenumber*towhichcallswillbeforwarded.Pleaserefertotheinstructionsheetincludedwithyourwelcomeletterformorecomplete instructions and restrictions.

• ToturnoffRemoteAccessForwarding,calltheUpdateCenteragainandfollowtheprompts. *Long-distancechargeswillapplyforcallsforwardedfromyourofficetoalong-distancenumber.

** InMinnesotaareacodes763and952,call1888-612-8052toreachtheUpdateCenter.InIowaareacode641,call1888-515-8052. InArizonaareacode928,call1888-520-8052.InOregonareacode971,call1888-503-8052.InOregonareacode458,call1888-541-8052.

Don’tmissimportantcalls whenyou’reawayfromtheoffice – have them routed to your wireless phone, an attendant or any other local or long-distance number.

Choose any Call Forwarding option:�Call Forwarding Forward calls from your office to

another number.

�Remote Access Forwarding Nowyoudon’thavetobeinthe

office to turn your call forwarding on or off, or to change your forwardingnumber.Youcan call in from any touch-tone phone, wherever you are.

Call Forwarding Features

1 800-238-5100 • centurylink.com/bizwelcome CenturyLink™ Choice Business Prime • 6(backtofeaturelist)

How to use Call Waiting•Whenyou’reonacall,andsomeoneelseistryingtoreachyou,(dependingonyourservice)you’llhearaspecialCallWaitingtone,andyou’llseethesecondcaller’snameonyourCallerIDdisplay,oryou’llhearavoicethattellsyouthenameofthecaller.Onlyyouwillhearthesignals.

• Ifyouwanttoanswerthesecondcall,clicktheswitchhookor to answer. Click the button again to switch back.

To temporarily turn off Call Waiting so a call you make doesn’t get interrupted:• Press*70 and listen for three brief tones, then a normal dial tone.• Dialthenumberyouwishtocall.Anyonewhotriestoreachyouduringthiscall,evenprivilegedSelectiveCall

Waiting callers, will hear a busy announcement or be sent to your voice mail service. Call Waiting is restored automatically when you hang up.

To temporarily turn off Call Waiting during a call:• Simplypresstheswitchhookor to put your current call on hold, listen for a normal dial tone,

then press *70.• Presstheswitchhookor again and resume your call without further interruption. Call Waiting is restored

when you hang up.

How to set up Selective Call Waiting and Selective Call Waiting ID• Fromyourbusinessline,calltheUpdateCenterat*78 to set up your list of privileged callers that can

alert you during a call. For more information, refer to Helpful Hints on page 3.• ChooseSelectiveCallWaiting/IDfromtheMenuandfollowtheprompts.Youcanenterupto25privilegedtelephonenumbers(orareacodesorareacodes+prefixes).

Don’tmissimportantcalls whileyou’reonthephone. Call Waiting features let you switch to the second call without losing the first one.

Choose one Call Waiting option:�Call Waiting signal tone only

�Call Waiting ID** signal tone, plus Caller ID display

that identifies the second caller

�Selective Call Waiting and SelectiveCall Waiting ID**

alert you only when the second caller is someone on your privileged caller list

**MustalsoselectCallerIDtoenjoyfullfunctionality of this feature.

Call Waiting Features

1 800-238-5100 • centurylink.com/bizwelcome CenturyLink™ Choice Business Prime • 7(backtofeaturelist)

To connect a second party to your current call:• Clicktheswitchhookor to put the first person on hold.

• Atthenormaldialtone,callthesecondperson.

• Clicktheswitchhookor again to connect all three of you.

• Ifthere’snoanswer,clickthebuttontwicetocancelandkeeptalkingtothefirstperson.

• Tohangupthesecondcall,clicktheswitchhookor again.Theoriginalcallendswhen the first person hangs up.

If you do not choose 3-Way Calling as one of your package features, it is available on a per-use basis using the instructions above for a nominal per-use charge, which varies by state.

To transfer a call:• Clickthetheswitchhookbuttonor and listen for a new dial tone.

• Dialthenumber*towhichthecallwillbetransferred.

•Whenthenumberrings,eitherhanguporstayonthelinetoannouncethecall.

• Ifthenumberisbusy,unanswered,orthewrongnumber,pressthebuttontwice(pausingbetween)toreturnto the original call.

*Long-distancechargeswillapplyforcallstransferredfromyourofficetoalong-distancenumber.

• HuntingissetupbyCenturyLinkwhenyouorderthisservice.

3-Way Calling Hold conference calls with two other people at the same time.

Calling Features

Call Transfer Redirect a call to another number, inside or outside your business, or set up a conference call.

HuntingWhen your line is busy, automa tically routes incoming calls through the “huntgroup”ofavailablelinesuntilthe call can be completed.

1 800-238-5100 • centurylink.com/bizwelcome CenturyLink™ Choice Business Prime • 8(backtofeaturelist)

411™ Directory AssistanceGetsixfree411DirectoryAssistancecalls per line per month.

About Unistar• Yourassuranceofhigh-qualityrepairservice,witha30-daylimitedwarranty.

• ProvidestroublelocationandrepairofthesimpleinsidetelephonewireandjacksusedtoprovideyourCenturyLink telephone service and CenturyLink™ High-Speed Internet service.

• Forrepairservice,justcall1800-573-1311orgotocenturylink.com/bizwelcome and click on Request Repair under the Customer Service heading.

• Forfulldetails,refertothetermsandconditionssheetenclosedinyourwelcomeletter.

How to use CenturyLink 411 Directory Assistance• Simplydial411tolocateaphonenumberand/oraddressquicklyandeasily.

• DirectoryAssistanceoperatorscanalsosearchforanameand/oranaddresswhenyouprovidethemwithaphone number.

• TworequestscanbemadeperDirectoryAssistancecall.

• InadditiontoLocalandNationallistings,informationisavailableforCanadaandPuertoRico.

Six free calls are in addition to any state Directory Assistance free-call allowance.

How to use Last Call Return• Tofindoutthenumberofyourlastcaller,press*69. Blocked numbers are not available.

• Ifthereturnedcallislongdistance,long-distancechargesapply.

• Ifyouwanttoreturnthiscall,simplypress1. Notallcallswillbeidentified,andsomecallsmaybeidentifiedbutmaynotbeabletobereturned.Ifthisfeatureisnotincludedinapackage,charges

forthefeatureapplyifthecallisidentified,evenifitisnotorcannotbereturned.

Unistar®

Repairs to your inside telephone wireandjacks,handledbyaskilledCenturyLink technician – at no extra cost to you.

Calling Features

Last Call ReturnThephonestopsringingbeforeyoureach it. Find out who called, then automatically redial the number.

1 800-238-5100 • centurylink.com/bizwelcome CenturyLink™ Choice Business Prime • 9(backtofeaturelist)

About Custom Ringing•WhenyouorderCustomRinging,wewillassignanadditionalnumbertoyourofficeline.

• Eachnumberhasitsownuniqueringpattern,sothatuptotwopeoplecanidentifytheir calls from each other.

• EachnumbercanhaveitsownlistingintheDexTM Directory as well, for an additional charge.

• IfyoualsohaveCallWaiting,thealerttoneisdifferentforeachCustomRingingnumbertoo.

How to set up Dial Lock:• Fromyourbusinessline,press*78orcall1888-(yourareacode)-8052* to call the Update Center.

See Helpful Hints on page 3 for more information about calling the Update Center.

• Enteryourbusinessphonenumber(ifasked)andthetemporarysecuritycode123456. Follow the instructions to set up your permanent security code.

• SelectDial LockfromtheMainMenuandfollowthepromptstoturnonDialLock,setuporchangeyourblocked numbers and bypass codes. Gotocenturylink.com/userguidestoviewtheentireuserguide.

* InMinnesotaareacodes763and952,call1888-612-8052toreachtheUpdateCenter.InIowaareacode641,call1888-515-8052. InArizonaareacode928,call1888-520-8052.InOregonareacode971,call1888-503-8052.InOregonareacode458,call1888-541-8052.

©2011CenturyLink,Inc.Allrightsreserved.8/11

Custom RingingEasilyidentifyincomingcallsandproperly route them to the appropriate person or department.

Calling Features

Dial Lock®

Control your phone usage by blocking outgoing calls to long-distance numbers, pay-per-call(900)andinternationalnumbers. Set up or change your blocking parameterswheneveryouwish.Youmay also set up privileged bypass codes for certain callers.