Schedule B

Early Intervention & Placement Prevention (EIPP) programservice specification template

NOTE: This service specification template will be subject to ongoing assessment and review during the EIPP transition phase 2010/11 and 2011/12.

CY&FS - service specification name: TBA - Operating name:IFS – service specification name: TBA - Operating name: IFP – service specification name: TBA - Operating name: This service specification forms an annexure to the service agreement and is subject to all the conditions contained in the service agreement.

The Department of Human Services NSW (Community Services) requires the provision of Early Intervention & Placement Prevention services as detailed in this service specification.

In line with Community Services Performance Monitoring Framework, the agreed service delivery components (e.g. geographic coverage, service activities and service levels) in this individual service specification will be reviewed on an annual basis in consultation with the service provider.

* For Departmental use only Position Signature DatePrepared by: Approved by:

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1.1 Service specification name

Child Youth & Family Supportservice specification Name: TBACOMS Identification Code: TBAOperating Name:

Intensive Family Supportservice specification Name: TBACOMS Identification Code: TBAOperating Name:

Intensive Family Preservationservice specification Name: TBACOMS Identification Code: TBAOperating Name:

1.2 Region

Region name:

1.3 Network

Administering unit: Partnership and planning cost centre name and code:

1.4 Program

Program name: Early Intervention & Placement Prevention program

1.4.1 Sub-program

COMS Sub-Program Name

Child Youth & Family Support(CY&FS)

Intensive Family Support(IFS)

Intensive Family Preservation (IFP)

SAP fund code TBA TBA TBAYes/No

1.5 Funding

1.5.1 Funding type Yes/NoCY&F IFS IFP

RenewableFixed termOne-off

1.5.2 Funding amount Funding amountCY&F IFS IFP

1.5.2 Renewable

funding amount per annum1.5.3 Fixed term funding amount per annum1.5.4 One-off funding amount

1.6 Start date 1 July 2011

1.7 End date 30 June 2014

1.8 Client groups

Note: Refer to the program guidelines for details on eligibility criteria, characteristics of families suitable for referral and priority of access

Client (Yes or No)

Indigenous status(Yes or No)

CALD status(Yes or No)

Child, Youth and Family sub-program:1.8.1 (a) Child and Family SupportFamilies with children aged under 13 years, or expecting a child.

1.8.1 (b) Youth and Family SupportYoung people aged 12 to under 18 years and/or their families.

1.8.2 Intensive Family SupportFamilies with children aged 0-15 years

1.8.3 Intensive Family PreservationFamilies with children aged 0-15 years

1.9 Geographic coverage

Service activities Local Government Areas where services will be delivered

If area covered is smaller than LGA, please specify the area/s to be covered

Child and Family Support

Youth and Family Support

Intensive Family Support

Intensive Family Preservation

1.10 Service activities

1.10.1 EIPP Child and Family SupportActivity components

Service description Service outlet location/s by LGA

Advice and referral

Providing comprehensive information and advice to families experiencing non-chronic and non entrenched problems (such as child’s behaviour, financial difficulties, unemployment and lack of day-to-day living skills)

Providing information and support so that families access appropriate services

Providing an entry and referral point for other services provided as part of the Child, Youth and Family Support service model (e.g. case management and parenting skills activities).

Duration/intensity of service (average): Single occasion of individual service or short term service (2 to 3 occasions of service)

Assessment and case planning

Providing assessment & case planning to: assess the strengths and needs of the children and family, including any risks; plan and coordinate a mix of services to meet the child/ren and family’s needs and address risks; monitor and evaluate the effectiveness of the services being delivered to the child/ren and family.

Client focussed case work

Undertaking activities to implement the case plans of individual clients, including: information and advice; support, advocacy and counselling; mediation; referrals to relevant agencies or specialist services; skills development to help clients achieve outcomes; and the use of brokerage to purchase goods and/or services.

Providing education programs eg life skills, budgeting, protective behaviours training to individuals and groups.

Duration/intensity of service (average): 3 months, can be extended with case review.Home visiting Providing a structured program that provides parenting skills

development and support to parents and is delivered to an individual family in the home or another location (eg Parents As Teachers program).

Duration/intensity of service (average): 3 months, can be extended with case review. Counselling Providing counselling by qualified professionals to child/ren,

carers and families who have been assessed as needing counselling.

Duration/intensity of service (average): 3 months, can be extended with case review. Practical/skills development groups

Providing practical skills in a group situation eg cooking, household management, money management skills.

Duration/intensity of service (average): Can be one off or short term (approximately 2 to 12 weeks).

Parenting skills groups

Providing structured parenting programs comprising short-term focussed interventions designed to help parents improve their relationship with their child. These groups will focus on developing parents’ skills in responding to children’s needs and particularly appropriately addressing challenging behaviours and emotional problems.

Duration/intensity of service (average): Approximately 6-12 weeks.Parent support groups

Facilitating self help/peer support groups for parents experiencing particular issues, for example, post natal depression.

Duration/intensity of service (average): Approximately 6 to12 weeks

1.10.2 EIPP Youth and Family SupportActivity components

Service description Service outlet location/s by LGA

Advice and referral

Providing information and advice to young people and/or their families experiencing non-chronic and non entrenched problems including alcohol and/or other drug misuse; health, including mental health issues; transitioning; safety; relationships; education; training, employment; culture and justice issues

Providing information and support so that young people and/or their families access appropriate services;

Providing an entry and referral point for other services provided as part of the Child, Youth and Family Support service model (e.g. case management and counselling).

Duration/intensity of service (average): Single occasion of individual service; short term service (2 to 3 occasions of service)

Assessment and case planning

Providing assessment and case planning to: assess the strengths and needs of the young person and/or their family, including the risks and needs of the young person and/or their family; plan and co-ordinate a mix of services to meet needs of the young person and/or their families and address any risk factors; monitor and evaluate the effectiveness of the services being delivered to the young person and/or their families.

Client focussed case work

Undertaking activities to implement the case plans of the individual young person and/or their family, including: information and advice; support, advocacy and counselling; mediation; referrals to relevant agencies or specialist services; skills development to help clients achieve personal goals; and the use of brokerage to purchase goods and/or services.

Duration/intensity of service (average): 3 months, can be extended with case review.Counselling Providing counselling by qualified professionals to young

people and/or families who have been assessed as needing counselling.

Duration/intensity of service (average): 3 months, can be extended with case review.

Skill focussed groups and/or training for youth

Instructional/skills development groups to develop life skills training (social skills, relationships) financial management/budgeting; career advice and support;

Training/workshops provided to teach clients how to achieve personal goals. Training/workshops may include: life skills training; financial management/budgeting;

Multi-component programs including psychosocial support, self-help strategies, skill development, relationship development, building connection to family and education, and specialised and multidisciplinary care or treatment.

Duration/intensity of service (average): Approximately 8 to 12 weeks, can be extended with case review.

Parenting skills groups

Providing structured parenting programs comprising short-term focussed interventions designed to help parents improve their relationship and communication with their young person, or to help young parents to improve their relationship with their child/ren, and to develop appropriate skills in responding to their child’s needs and in addressing challenging behaviours and emotional problems.

Duration/intensity of service (average): Approximately 6-12 weeks.

1.10.3 EIPP Intensive Family SupportActivity components

Service description Service outlet location/s by LGA

Advice and referral

Providing comprehensive information and advice to families experiencing crisis with chronic and entrenched problems (such as child’s behaviour, financial stress, domestic violence, drug and alcohol or substance abuse or poor and inappropriate housing for the needs of the family)

Providing support so that families access appropriate services

Providing an entry and referral point for other services provided as part of the Child, Youth and Family Support service model (e.g. case management and parenting skills activities)

Providing practical support including housing and assistance to access Government financial support, basic household goods, transportation, cleaning, clothing, childcare respite care and meeting essential financial expenses

Duration/intensity of service (average): May be multiple access to advice and support services over 12 month period.

Assessment and case planning

Providing assessment and case planning to: assess the strengths, risks and needs of the child/ren and family; plan and co-ordinate a mix of services to meet the child/ren and family’s needs; monitor and evaluate the effectiveness of the services being delivered to the child/ family; plan for the family’s transition out of this service.

Family focused case work:intervention component

Providing intensive support to implement the case plans of individual clients, including: information and advice; support, advocacy and counselling; mediation; referrals to relevant agencies or specialist services; skills development to help clients achieve outcomes; and the use of brokerage to purchase goods and/or services

Service delivery primarily in the home or community Access to brokerage funds for a variety of practical

support and supportive counselling/skills training that meet the assessed needs of parents/children.

Duration/intensity of service (average): Intensive service delivery within the first 12 weeks that will involve caseworkers being available to families 24 hours a day, seven days a week. A caseworker will typically meet with family members up to twice a week, with telephone contact between meetings. The frequency of home visits will be determined by the needs of the family. In general, it is anticipated that the frequency will reduce over the course of the 12 week intensive support phase of the program.

Family focused case work:consolidation component

Providing on-going support to implement the case plans of individual clients with the same services and delivery modes as in the intervention component above.

Duration/intensity of Service (average): Up to 40 weeks of tailored support with an average of 10 visits over this time that consolidates and builds on improvements made within the first 12 weeks

Home visiting

A structured program that provides practical support and supportive counselling/skills training that meets the needs of the family and is delivered in a family’s home or another location (eg Parents as Teachers). Includes individual parenting programs.

Duration/intensity of service (average): Up to 12 months Counselling Providing counselling that meets the assessed needs of

child/ren, parents and families.Duration/intensity of service (average): Up to 12 months

Skills Practical skills development groups eg household

focussed groups

management, money management. Can be one off or short term (approximately 2 to 8 weeks).

Structured parenting programs to help parents improve their relationship with their child/ren, and to develop their skills in responding to children’s needs and appropriately addressing challenging behaviours and emotional problems. Medium level program: 6 to 8 weeks; high level program: 8 to12 weeks.

Duration/intensity of service (average): Varies with service type from one off to 12 weeks.

Parent support groups

Facilitating self help/peer support groups for parents experiencing, for example, post natal depression.

Duration/intensity of service (average): Approximately 6 to 12 weeks.

1.10.4 EIPP Intensive Family Preservation

Activity components

Service description Service outlet location/s by LGA

Advice and referral

Providing comprehensive information and advice to families experiencing crisis and chronic and entrenched problems (such as child’s behaviour, financial stress, domestic violence, drug and alcohol or substance abuse or poor inappropriate housing needs for the family)

Providing support so that families access appropriate services

Providing an entry and referral point for other services provided as part of the Child, Youth and Family Support service model (e.g. case management and parenting skills activities)

Providing practical support including housing and assistance to access Government financial support, basic household goods, transportation, cleaning, clothing, childcare respite care and meeting essential financial expenses

Duration/intensity of service (average): May be multiple access to advice and support services over 12 month period.

Assessment and case planning

Providing assessment & case planning to: assess the strengths, risks and needs of the child/ren and family; plan and coordinate a mix of services to meet the child/ren and family’s needs; monitor and evaluate the effectiveness of the services being delivered to the child/ren and family; plan family’s transition out of this service.

Family focused case work:intervention component

Providing intensive support to implement the case plans of individual clients, including: information and advice; support, advocacy and counselling; mediation; referrals to relevant agencies or specialist services; skills development to help clients achieve outcomes; and the use of brokerage to purchase goods/services

Service delivery primarily in the home or community

Access to brokerage funds for a variety of practical support and supportive counselling/skills training that meet the assessed needs of parents/children.

Duration/intensity of service (average): Intensive service delivery within the first 12 weeks that will involve caseworkers being available to families 24 hours a day, seven days a week. During this time a caseworker will typically meet with family members up to three to five times a week, with telephone contact between meetings. The frequency of home visits will be determined by the needs of the family. In general, it is anticipated that the frequency will reduce over the course of the 12 week intensive support phase of the program

Family focused case work:consolidation component

Providing on-going support to implement the case plans of individual clients with the same services and delivery modes as in the intervention component above

Duration/intensity of service (average): Up to 40 weeks of tailored support with an average of 10 home visits that consolidates and builds on improvements made within the first 12 weeks

Home visiting A structured program that provides support and skills development to parents and is delivered in a family’s home or another location (eg Parents as

Teachers). Includes individual parenting programs.

Duration/intensity of service (average): Up to 12 months Counselling Providing counselling that meets the assessed

needs of child/ren, parents and families.Duration/intensity of service (average): Up to 12 months

Skills focussed groups

Practical skills development groups eg household management, money management. Can be one off or short term (approximately 2 to 8 weeks).

Structured parenting programs to help parents improve their relationship with their child/ren, and to develop their skills in responding to children’s needs and appropriately addressing challenging behaviours and emotional problems. Medium level program: 6 to 8 weeks; high level program: 8 to12 weeks.

Duration/intensity of service (average): varies with service type from one off to 12 weeks.

Parent support groups

Facilitating self help/peer support groups for parents experiencing, for example, post natal depression.

Duration/intensity of service (average): Approximately 6 to 12 weeks.

1.10.5 Implementation/transition plan (if appropriate)Implementation/Transition Plan

Task WhoTimeframe

Start date End date

Capital assets

1.

Operations

2.

Human resources

3.

Policies and procedures

4.

Service delivery to clients

5.

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1.11 Service results

NOTE: The Service results section of the EIPP service specification template is draft and subject to final consideration.

The service provider will be required to provide information to Community Services regarding services provided. For purposes of accountability and monitoring, the service provider is expected to maintain systems that collect the information detailed in the service results and service levels sections of this service specification.

Service activity name

Outcomes Key performance measures Performance targets

Data set Source

EIPP Child & Family Support

Children are linked to specialist support to improve developmental gap areas

Parents/carers: Have improved parenting

knowledge & skills Know about community

services & resources to meet their family’s needs

Have people to support them

Families achieve their goals

Number of children who participated in the program: aged 0-5 years aged 6-12 years

Number of children who participated in the program: aged 0-5 years = <number> aged 6-12 years = <number>

To be determined. options: individual service

provider and/or portalNumber of parents/carers

who participated in the C&FS program

Number of parents/carers who participated in the program = <number>

Number and percentage of families who stayed in the program for the planned duration

Number and percentage of families who stayed in the program for the planned duration = <number>, <%>

Number and percentage of families who: identify as Aboriginal &/or

Torres Strait Islander speak a language other

than English at home have a parent aged 21

years or under have a parent with a

disability have a child with a

disability

Number and percentage of families who: identify as Aboriginal &/or

Torres Strait Islander = <number>, <%>

speak a language other than English at home = <number>

have a parent aged 21 years or under = <number>, <%>

have a parent with a disability = <number>, <%>

have a child with a disability = <number>, <%>

Number and percentage of parents/carers who say that through the program they

Number and percentage of parents/carers who say that through the program they learnt

learnt new things: to assist them in

parenting about services &

resources far families in our area

new things: to assist them in parenting =

<number>, <%> about services & resources

far families in our area = <number>, <%>

Number and percentage of parents/carers who say they now feel more confident in parenting.

Number and percentage of parents/carers who say they now feel more confident in parenting = <number>, <%>

EIPP Youth & Family Support

Parents/carers: know about community

services & resources to meet their family’s needs

have improved relationships with their child/ren

Young people in families achieve their goals

Young people: remain engaged with

education or are in employment

are connected with their family

have knowledge & skills for positive life choices

achieve their goals

Number of parents/carers who participated in Y&FS the program

Number of parents/carers who participated in the program = <number>

to be determined. options: individual service

provider and/or portalNumber and percentage of

parents/carers who say they now feel more confident in parenting

Number and percentage of parents/carers who say they now feel more confident in parenting = <number>, <%>

Number and percentage of accepted young people/families who stayed in the program for the planned duration

Number and percentage of accepted young people/families who stayed in the program for the planned duration = <number>

Number and percentage of those who: identify as Aboriginal &/or

Torres Strait Islander speak a language other

than English at home have a parent with a

disability have a child with a

disability

Number and percentage of those who: identify as Aboriginal &/or

Torres Strait Islander = <number>, <%>

speak a language other than English at home = <number>, <%>

have a parent with a disability = <number>, <%>

have a child with a disability = <number>, <%>

Number of young people who participated in the program: aged 12-14 years aged 15-17 years

Number of young people who participated in the program: aged 12-14 years =

<number> aged 15-17 years =

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<number>Number and percentage of young people who say that through the program they: learnt new things feel more confident

Number and percentage of young people who say that through the program they: learnt new things =

<number>, <%> feel more confident =

<number>, <%>Number and percentage of young people with poor attendance at entry who: at exit attend school

regularly at exit attend vocational

training or at least 20 hrs/week paid employment

Number and percentage of young people with poor attendance at entry who: at exit attend school regularly

= <number>, <%> at exit attend vocational

training or at least 20 hrs/week paid employment = <number>, <%>

Number and percentage of young people who say the most important goal was fully achieved

Number and percentage of young people who say the most important goal was fully achieved = <number>, <%>

EIPP Intensive Family Support

EIPP Intensive Family Preservation

Children: are safe attend early childhood

education/care or school regularly

improve in developmental gap areas

Parents/carers:

Number of children who participated in the program: aged 0-5 years aged 6-12 years aged 13 to 15 years

Number of children who participated in the program: aged 0-5 years = <number> aged 6-12 years = <number> aged 13 to 15 years =

<number>

to be determined. options: individual service

provider and/or portal

Number of parents/carers who participated in the program

Number of parents/carers who participated in the program = <number>

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have improved parenting knowledge, skills & behaviour

have people to support them

know about & use community services & resources to meet their family’s needs

have improved relationships with their children

feel more in control of their lives

Families: have increased

strengths/protective factors

have reduced stressors/risk factors

achieve their goals

Number and percentage of parents/carers who say that through the program they learnt new things: To assist them in

parenting about services &

resources for families in our area

Number and percentage of parents/carers who say that through the program they learnt new things: To assist them in parenting =

<number>, <%> about services & resources

for families in our area = <number>, <%>

Number of families referred to the program

Number of families referred to the program = <number>

Number of referred families that were accepted & entered the program within 3 days of referral

Number of referred families that were accepted & entered the program within 30 days of referral = <number>

Number of accepted families who participated in the program for the planned duration

Number of accepted families who participated in the program for the planned duration= <number>, <%>

Number and percentage of families who: identify as Aboriginal &/or

Torres Strait Islander speak a language other

than English at home have a parent with a

disability have a child with a

disability

Number and percentage of families who: identify as Aboriginal &/or

Torres Strait Islander = <number>, <%>

speak a language other than English at home = <number>, <%>

have a parent with a disability = <number>, <%>

have a child with a disability= <number>, <%>

Number & percentage of accepted families who stayed

Number & percentage of accepted families who stayed in

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in the program: less than 3 months 3 to 6 moths over 6 months to 12

months over 12 months

the program: less than 3 months =

<number>, <%> 3 to 6 months = <number>, <

%> over 6 months to 12 months

= <number>, <%> over 12 months = <number>,

<%>Number of families who received the following service components: Advice & referral Practical support Assessment and case

planning Co-ord of specialist

assessments and referrals

Casework Home Visits Counselling Practical skills groups Parenting skills groups Parent support groups Formal child care

Number of families who received the following service components: Advice & referral = <number> Practical support = <number> Assessment and case

planning = <number> Co-ord of specialist =

<number> assessments and referrals =

<number> Casework = <number> Home Visits = <number> Counselling = <number> Practical skills groups =

<number> Parenting skills groups =

<number> Parent support groups =

<number> Child care = <number>

Number & percentage of families where the worker assesses increased strengths

Number & percentage of families where the worker assesses increased strengths = <number>, <%>

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1.12 Service levels

  A B C D E F G H I J K L1 Child Youth and Family Subprogram                    

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Advice and Support                    

5Child and Family Support

Parenting Programs                    

6Youth and Family Support

Advice and Support                    

7Youth and Family Support

Parenting Programs                    

 9 Intensive Family Support Subprogram

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14 Intensive Family Preservation Subprogram

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1.13 Service provider details:

1. Provider name

2. Short name or trading name

3. ABN

4. Incorporation number

5. Service provider legal status

6. Postal address PO Box

No. and street name

Suburb/Town

City

State Postcode

7. Physical location of theorganisation (unless confidential for client safety)

No. and street name

Suburb/Town

City

State Postcode

8. Nominated contact Titleperson

First name

Surname

Position in agency

Phone number

Mobile number

Fax number

Email address

9. Alternate contact Title

First name

Surname

Position in agency

Phone number

Mobile number

Fax number

Email address

10. Are the services being provided by a partnership?

No this section is complete

Yes please complete the rest of this section

11. Name of consortium(If relevant)

12. Consortium members

Consortium member (agency names)

SAAP services to be provided (as per Section 1.10.1-1.10.6)

Community Services region

1. (the Principal agency)

2.

3.

4.

5.

6.

7.

8.

9.

10.

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1.14 Partner agency details(These should be completed for each agency that is a member of the consortium)

1. Name of the partner agency

2. ABN of the partner agency (Agency One)

3. Service to be provided

4. Physical location of the No. and street namepartner agency

Suburb/Town

City

State Postcode

5. Nominated contact Titleperson for partner agency

First name

Surname

Position in agency

Phone number

Fax number

Email address

1.15 Special conditions

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Agreement was reached on __________________ between the Director (Date)

Partnerships and Planning of the __________________________________ Region /

Head Office Directorate of the Department of Human Services, Community Services and

_____________________________ of _________________________________________ (Name) (Organisation name)

on the content of this service specification.

Signed ____________________________ Signed ____________________________

Date ___________________________ Date _______________________________

2 Attachments

This service specification contains the following attachments:

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