C H I C K E N S A L A D C H I C K

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FOOD & BEVER AGE

SILVE R SNAPSHOT

• An edgy twist on a Southern classic, offering guests a “custom-fit” chicken salad with more than a dozen flavors.

• #37 on Inc.’s annual list of the fastest-growing U.S. companies.

• 85 stores in the Southeast, 30 more planned through 2018.

THE CHALLE NG E

As part of that fast growth, Information Technology VP John Lapeyrouse needed to find a POS solution that could scale fast, provide solid data and easily integrate with other systems.

Chicken Salad Chick was using an expensive food-and-beverage-focused POS solution. It was feature-rich. But it also couldn’t quickly provide company-wide business data.

THE SOLUTION

Lapeyrouse chose NCR Silver Pro Restaurant on iOS for its smart feature set, value and seamless integration with other programs

IN 2008, THE FOUNDERS OF CHICKEN SALAD CHICK HAD A GREAT RECIPE. WHAT THEY DIDN’T HAVE…YET…WAS A THRIVING BUSINESS.

It took strategy, and grit, for a stay-at-home mom and software salesman to build it into one of the fastest-growing franchises in the country, on pace for 30 new stores annually.

Chicken Salad Chick grew from a home business to one of the fastest-growing franchises in the country in just a few years.

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THE RESULT

Time savingsFor years, Chicken Salad Chick dedicated a person to log into each store and pull net sales and other data. Now, it takes about 60 seconds to get the numbers the company needs.

“Analyzing data on our previous POS system was painful,” Lapeyrouse says. “Now, the back office shows us theoretical and actual food costs – in an instant.”

Better dataIn addition to integrations, Lapeyrouse gets check-level detail on each customer.

“It literally contains everything about the transaction that I need,” Lapeyrouse says. “Everything about the customer, the employee, the discounts, how items were modified and more. We instantly get the product mix we need and the visibility that was not possible with our previous POS system.”

“Instead of spending money on complex solutions with every feature set imaginable—and spending years getting it to work with other systems—we wanted a cost-effective product that was integrated in advance, so we could have the best data right away,” Lapeyrouse says. “NCR Silver had a well-established footprint that would’ve cost me a ton of money and additional staff to replicate.”

– John Lapeyrouse, Information Technology VP

THE CUSTOME R VIEW

Chicken Salad Chick uses NCR Silver Pro Restaurant on iOS.

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NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

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