chicago counts salesforce
TRANSCRIPT
Enabling Growth on the Cloud (Salesforce
for Nonprofits, Google Apps)
Ben Prozinski
Nonprofit Practice Manager
Twitter: @benprozinski
Bio – Ben Prozinski
• Nonprofit Practice Manager @ Etherios
• 10 years in IT consulting
– CRM (Oracle CRM, Microsoft CRM, Salesforce)
– QA software testing
• Technology enthusiast
• Summer volunteership for Aspiritech and
many years in nonprofit organizations
Agenda
• Salesforce
- Nonprofit Edition (Donations, Services,
Collaboration)
• Google Apps
- Nonprofit Edition (Email, Documents)
• Aspiritech
Who is Salesforce.com?
200,000+ hours
community service
9,000+
non-profit clients
$20 million +
grants
1%Time
Equity
Product
Technology is moving to the Cloud
1960’s
Mainframe
1980’s
Client/serverToday
Enterprise Cloud
Computing
The Cloud Computing Model
Multi-tenant
Enterprise solution and service for
all customers
Automatic Upgrades
Pay-as-you-go
Real-time
IDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”, Doc # 219965,
September, 2009
Cloud Delivers Lower Total Cost of
Ownership
No Upfront License Fees
No Hardware Infrastructure
Lower Implementation Costs
Free Upgrades
No Ongoing Maintenance Fees
Predictable
1Source: Yankee Group: Hosted vs. Premise based Sales Solutions: TCO and Trade Offs
Cloud Computing: 46%
Lower TCO1
On Premises = Hidden
Costs
Hardware
Consultants
Infrastructure
Dedicated Staff
Upgrades
Licenses
Product Donations and Discounts Driving Huge Impact
Nonprofit Customers
9,000+9,000+
CY2010CY2009CY2008CY2007CY2006CY2005CY2004CY2003CY2002
Salesforce.com/Salesforce.com Foundation ClientsNonprofit clients benefit from a broad innovation pool
+ 9,000 NPO’s
Paying Customers
Strong Growth In New Customers
72,500+72,500+
Serving Nonprofits of Every Shape and Size
And Across Every Segment
Health & Human Services
Arts & Culture
Environment & Animal
Public / Social Benefit
Education
Faith-Based
Wildlife Victoria
Heal the Bay
Rainforest Alliance
Nature Conservancy
Little Kids Rock
Bay Area Video Coalition
Arts & Bus. Council of Greater Philadelphia
Tibet House
Cross-Cultural Solutions
KIPP
New Leaders for New Schools
Breakthrough Collaborative
Villanova
Northeastern
American Thoracic Society
Union Rescue Mission
Family Service Agency SF
United Way
Susan G Komen
National Council on Aging
Npower
Taproot
Donors Choose
Center for American Progress
Points of Light Foundation
Christian Broadcasting Network
First Church of Christ Scientist
Austin Stone Community Church
Mizel Museum
Stadia New Church Strategies
Salesforce Demo Login
Fundraising in the Cloud
Donors & HouseholdsEverything you need to know about every
donor – all in one place
AffiliationsLearn how everyone is connected to make
stronger connections with your supporters
Marketing & LeadsRun and track campaigns across all
channels and know where to invest next
Donations & Recurring GiftsManage one-time and recurring donations
from pledge to collection
ECommerceQuickly set-up and manage online
payments from your donors
Real-time AnalyticsMove with speed and efficiency with the
insight you need to stay on track
Email & ProductivityWork seamlessly with the tools you already
use everyday
Content LibraryNo more aimless searching…all of your
collateral, right at your fingertips
Social Media IntegrationWherever your supporters are, you’ll be there.
Join the conversation
Volunteer & Event ManagementSet-up volunteer tracking and events with the
most usable CRM for nonprofits
Nonprofits Managing Every Kind of
Mission
Recruit, Train and Support Tomorrows Education Leaders
Manages program participants through the complete program cycle
ensuring increased program effectiveness
Connect Homeless With Care to Get Into Housing
Track and manage services delivered at events connecting thousands of
volunteers with thousands of individuals
Transform College Prep Education at Low Income School
Provides a platform for students, faculty, parents and advisors to engage
and manage the education process
Identify and Support Social Entrepreneurs Globally
Manage 9 programs globally to empower with tools needed to become
Changemakers and measure performance quickly
http://www.salesforcefoundation.org
Yesterday’s Support Center Needs to Evolve
Support Center
Companies invested
here:
Constituents (Clients, Donors, Partners)
are here:
Community
Sites
Center for Employment Opportunities Helps Formerly
Incarcerated Find Long-Term Employment
Easily implemented total solution for case
management, workflow, and reporting
Customized to manage varied program requirements
and enhanced case management
Provides better support because now able to follow
the progress of program
Reports are easily accessible, providing faster
response to placement and retention trends
Today, It’s Impossible To Stay On Top of Everything
Development
Donations
Donors
Bob IgerCEO, The Walt Disney CompanyFortune Brainstorm Tech 2009
On Facebook, The Insights Come To
You
With Chatter, Organization Insights
Come To You
People Documents Apps
Mark Silber
Qualcomm
Traditional Platforms Are Too Expensive, Complicated &
Slow
Too Expensive
1
2
3
4
5
6
Upgrade
Integrations
Upgrade
Software
Performance
TuningPatchin
gInstall Software
Set Up
Environments
Too Complicated Too Slow
Force.com Is A Better Way
Open your browser… and we take care of the rest.build your apps…
Network
Storage
Operating System
Database
App Server
Web Server
Data Center
Security
Sharing
Integration
Customization
Web Services
API
Multi-Language
Authentication
Availability
Monitoring
Patch Mgmt
Upgrades
Backup
NOC
Extending Salesforce for Donations
and Nonprofit Management
Complete Visibility
For Management Team
Source: Salesforce.com Customer Relationship Survey conducted June 2009, by an independent third-party MarketTools Inc on
6,000+ Customers randomly selected.
Liz Herbert
Forrester Research
Consumer
Web
Content Library
Donors &Constituents
Email & Productivity
Easy to Use
like the Consumer Web
Usability
Adoption
Visibility
Action
What Drives Adoption? “Easy to Use”
Check out the Nonprofit Starter Pack
• Manage complex relationships with
individuals and households
• Maximize the value of your relationships
by tracking affiliations
• Easily create recurring donations and
eliminate tedious manual entry
What is the Nonprofit
Starter Pack?
Implementation tool to get
up and running fast
Find out if the Nonprofit Starter Pack is right for you. Visit:
www.salesforcefoundation.org/products/nonprofit_starter_pack
http://www.salesforcefoundation.org
Bottom Line for Nonprofits
• Salesforce nonprofit edition is free for first 10
users licenses
- Enterprise Edition $125 /user/month
- $15,000 per year savings
• Google Apps nonprofit edition is free for first
50+ user licenses
- Premier Edition $50 /user/year
- $2,500 per year savings
Aspiritech NFP
• Community – Training and vocational rehabilitation (VR) for adults with higher functioning autism (HFA) and Aspergers’s Syndrome
• Services – Software testing for application development companies and other nonprofits
http://www.aspiritech.org
• Salesforce
• Google Apps
• Google Voice
• Google Places
• YouTube
• Techsoup.org
• …more
NFP Resources
• Salesforce Foundationwww.salesforcefoundation.org- Chicago Non-profit User Group (Chicago NPUG)
meeting on September 21st
• Google Appswww.google.com/apps/intl/en/nonprofit
• Democracy in Action (Salsa)- www.salsalabs.com
• Techsoup.org