User confirms acceptence of Privacy Policy and T&Cs

chatBot Start(user opens bot interface)

Triage(user selects from four options)

General EnquiriesKeyword Text Input

Progress CoachMultiple Choice Menu

Induction WeekMultiple Choice Menu

Health and WellbeingMultiple Choice Menu

Optional ModuleMultiple Choice

ExtensionsMultiple Choice

ExamsMultiple Choice

Add+VantageMultiple Choice

Complaints / AppealsMultiple Choice

Building InformationMultiple Choice

Exam ResultsMultiple Choice

LibraryMultiple Choice

Book Collection (P1/2)Multiple Choice

Book Collection (P2/2)Multiple Choice

Centre for Global EngagementMultiple Choice

Enterprise / BusinessMultiple Choice

Flying StartMultiple Choice

Sprituality and FaithMultiple Choice

Religion and SpiritualityMultiple Choice

Bullying and HarrassmentMultiple Choice

Find a ComputerMultiple Choice

City Health InformationMultiple Choice

DeferralsMultiple Choice

AttendenceMultiple Choice

TimetablingMultiple Choice

AssessmentMultiple Choice

Is There Anything Else?Multiple Choice

General Enquiries (Two)Text Input

Is There Anything Else?Multiple Choice

Pass to Human AdvisorMultiple Choice

Enter Phone NumberText Input

Enter Student IDText Input

Additional InformationText Input

Confirm SubmissionButton

Rate User Experience5 Star Rating

EXIT chatBotSession Closes

Is There Anything Else?Multiple Choice

Optional ModuleMultiple Choice

ExtensionsMultiple Choice

ExamsMultiple Choice

Add+VantageMultiple Choice

Complaints / AppealsMultiple Choice

Building InformationMultiple Choice

Exam ResultsMultiple Choice

LibraryMultiple Choice

Book Collection (P1/2)Multiple Choice

Book Collection (P2/2)Multiple Choice

Centre for Global EngagementMultiple Choice

Enterprise / BusinessMultiple Choice

Flying StartMultiple Choice

Sprituality and FaithMultiple Choice

Religion and SpiritualityMultiple Choice

Bullying and HarrassmentMultiple Choice

Find a ComputerMultiple Choice

City Health InformationMultiple Choice

DeferralsMultiple Choice

AttendenceMultiple Choice

TimetablingMultiple Choice

AssessmentMultiple Choice

YES

NOYES

NO “HELP ME”

“HELP ME”“HELP ME”

Faculty of Business and LawchatBot Process Flow Diagram

V1.0 September 2018

PG Drop In SessionsInformation Step

PG Booking LinkInformation Step

If call-back steps are completed. Email with details sent to SEC for call

back between 08:00 and 22:00