March 21, 2008

Serving the Employees of Charter’s Wisconsin KMA

Special Points of Interest:

• 2007 Sales Champions • Charter nominated for Beacon Award

In this issue:

Phishing - What you need to know.

3

Safety Quick Hits 4

Charter Business Update 5

CIA News 6

Welcome new team members 6

Marketing Update 7 - 9

Fleet Facts 10

NCAA Tournament on Charter 10

WI KMA Celebrates 11

Pet Photo Shop 12

Youth Service Days 12

Charter nominated for Beacon 13

Service Anniversaries 14

Commissioner Karyn Merkel 5

2007 Sales Champions 2

Cable Tech Games Winners 13

Calendar of Events 15

Charter Compass

• Marketing Update • Million Phone Celebrations • Updated Calendar of Events

We are pleased to announce that the WI KMA has two 2007 Charter Champions of Distinction Winners. They are:

∗ Cheryl Harmsen, Fleet Department Assistant, Fond du Lac

∗ Amy Peterson, Customer Lobby Support Rep Lead, Winona

Cheryl and Amy have each won $2,000, a Charter Champions Oxford Shirt, a Commemorative Ring and a trip to the annual awards ceremony where they, along with six other Central Division winners will be recognized at the annual awards banquet tentatively scheduled for April 24 in St. Louis, MO. Each winner, along with the senior team for the division and KMA VP/GM’s will be invited to attend.

After the banquet, a special publication will appear in the divisional newsletter that will have the detailed nominations for each winner. Corporate will also be publishing the names of our winners in the next edition of Get Connected.

Distinction awards are given to employees who are nominated and chosen by selection committee for making significant contributions toward achieving Company priorities throughout the year. Please join with me in congratulating Cheryl and Amy on being chosen for this distinct honor.

How to Recognize a Co-Worker

When you observe a co-worker making significant contributions that are above and beyond everyday expectations, you may nominate them for recognition. To nominate someone, simply go to myCharterConnection.com and click on Charter Champions on the left-hand side of the homepage.

2007 WI KMA Charter Champions of Distinction Winners Announced

Charter Compass Page 2

The 2007 Sales Champions invaded the beautiful Hard Rock Hotel at Universal Studios in Orlando Florida on Mach 6th. To help celebrate the top sales people in Direct Sales, Front Counters and our call centers from around the Country and abroad, Charter Communications rolled out the red carpet treatment to recognize these wonderful employees from all over the Charter footprint.

The Wisconsin KMA had two winners, Don Bocinsky and Tracey Bailey. Don finished up the year taking 5th over all of the DTD reps across the county and Tracey Bailey finished 3rd in front counter sales! Both were flown in to Orlando ,compliments of Charter, along with a guest to unwind and be recognized for their great accomplishments in 2007.

Some of the activities they enjoyed were:

∗ Formal Dinner Party’s ∗ Had the opportunity to meet many people from the corporate team such as, Phil Lombardo, Steve Apadoca, Bob Quigley

and Joe Stackhouse! ∗ Latin Club Dancing and dinner at one of the areas very best Latin Restaurants. ∗ A day at Universal Studios with NO WAITING for rides and attractions! ∗ A private concert by Jake and Elwood Blues (The Blues Brothers) ∗ A special viewing area for the Charter Champs to enjoy the legendary, Smokey Robinson ∗ Red Carpet 80 yards long with a welcome band playing live for their entrance to dinner ∗ VIP’s of the famous Mardi Gras parade and party! ∗ Countless reception areas for beverages to cool you down from the heat ∗ They enjoyed viewing one of the World’s largest rock memorabilia collections valued at over

$1,000,000,000 ∗ And so much more!!!!

So how can this be you? Sell the RGU’s and continue to ask for every sale you can. We have the best product, all we need to do is ask for the sale. The Presidents Club 2008 destination has been set! For our Front Counters and Door to Door sales people you have a chance to win a trip for two to……. The Atlantis Hotel in the beautiful Bahamas’ in 2008! Tracey Bailey was quoted as saying, “I can’t believe just how well organized it was, it was just awesome. I can’t wait to be in the Bahamas’ in 2008!” Don Bocinsky was quoted as saying, “ I agree with Tracey on her outlook, hopefully we will see more folks from the WI KMA next year, it is well worth the effort” More info will soon follow from the corporate team… we hope to see you all there! SELL SELL SELL!!! Art Davenport Sales and Marketing Manager WI KMA

Charter Compass Page 3

Phishing Attempts - What You Need to Know Phishing Scams Aimed at Charter Customers Charter believes in protecting the privacy of our customers. As a general policy, Charter would never request sensitive account information such as account numbers, user names or passwords via unsecured channels such as e-mail.

Occasionally Charter customers receive an e-mail claiming to be from Charter Communications requesting them to update sensitive account information. Customers should never reply to such an e-mail as it is likely a phishing scam. Instead, they should be advised to send the potential phishing scam to Charter for review. To do this, it is important that they DO NOT alter the e-mail and send it in its entirety including the e-mail header to phishing@charter.net.

For examples of recent phishing scams aimed at Charter Communications customers click here: STRONG INDICATORS OF PHISING ATTEMPTS:

∗ If an e-mail addresses a user in a generic fashion ("Dear valued eBay member") it is likely to be an attempt at phishing.

∗ The appearance of links in the message- e.g. the link http://www.google.com@members.thinkbank.com/ may deceive a casual observer into believing that the link will open a page on www.google.com, whereas the link actually directs the browser to a page on members.thinkbank.com.

∗ Misspelled URLs or the use of sub-domains are other common tricks used by phishers ,e.g. URL, http://

www.namebank.com.example.com ∗ Cross site scripting- In this attack method users may receive a message saying that they have to "verify" their account, by

following a link to what appears to be an authentic website; in reality, the link is forged, although it is very difficult to spot that the link is manipulated to perpetrate this attack.

∗ internationalized domain names in web browsers might allow visually identical web addresses to lead to different, possibly

malicious, websites TIPS ON HOW TO AVOID THE INTERNET SCAM KNOWN AS PHISHING:

∗ If you receive an unexpected e-mail saying your account will be shut down unless you confirm your billing information, do not reply or click any links in the e-mail body.

∗ Before submitting financial information through a Web site, look for the "lock" icon on the browser's status bar. It means your information is secure during transmission.

∗ If you are uncertain about the information, contact the company through an address or telephone number you know to be genuine.

∗ If you unknowingly supplied personal or financial information, contact your bank and credit card company immediately

The Charter Scholarship application deadline is fast approaching. Applications are still available online at www.chartermainstreet.com, or any Charter Communications office location or participating high schools. To apply, applicants should be graduating seniors with at least a 2.8 grade point average with plans to attend an accredited college to pursue a degree in communications, marketing, business, accounting, computer technology, engineering or a related field.

Charter Compass Page 4

Safety Quick Hits - Why use the D-Ring method for ladder handling? Submitted by Mike Garson, QA Inspector – Onalaska

Carrying your ladder on your D-Ring (ladder feet forward and hooks turned in) lowers the ladder’s center of gravity and can be easier on your body. If you were to slip and fall while carrying your ladder, would you want it next to your head? Here are a few good D-Ring carry scenarios: 1. Any time there is snow or ice covered ground. 2. Any time on un-even or muddy ground. 3. Any time you have to carry your ladder a long distance. (ex. 100 ft) While getting the ladder on your D-Ring may take a few extra seconds compared to hefting it up on your shoulder, the benefits could be less fatigue, less muscle strains, better balance and less potential for injury.

Watch out for Slips, Trips and Falls Submitted by Joe Rozek, QA Inspector – Ripon

There is a good possibility of slipping on ice in the winter months, below are some tips to help prevent you from falling and injuring yourself. • Bending your knees a little and taking slower steps can greatly reduce your chances of falling. • If the sidewalks and walkways are impassable and you have to walk in the street, walk against traffic and as close to the curb as you can. • Proper gear is a must, but wearing dark "winter" colors can make it hard for motorists to see you, especially if they aren't expecting you. Wearing brightly-colored clothes or reflective gear, especially if you have to walk in the street. And don't forget gloves, and shoes or boots with nonslip soles. • Snow that has accumulated into drifts can muffle the sounds of approaching motor vehicles. Wearing hats and scarves that cover your ears can also distort or even eliminate these sounds. Keep warm, but make sure you can hear what's going on around you. • Remember - the streets, sidewalks & parking lots may be slippery and carrying heavy items can impair your balance. • Because of road conditions, motorists may not be able to stop at traffic signals or slow down for pedestrians. Before you step off of the curb into the street, make sure that any approaching vehicles have come to a complete stop. • Pre-walking out your route to find hazards can greatly reduce falls. From my prior experiences, just taking your time and slowing down will help to reduce slips and falls.

Why we lock our vehicles Submitted by Paul Emmer, Safety Administrator – Fond du Lac

During a recent safety audit within our WI KMA a story surfaced about a bucket truck technician thanking his lucky stars!

Thankfully this was NOT one of our technicians; however served as a very good reminder regarding our safety policy to lock vehicles. An apparently intoxicated individual had left a nearby bar and thought it would be humorous to climb into the driver’s seat of an unlocked and running bucket truck while the worker was elevated! Overlooking the minor task of locking such a vehicle could have turned deadly had it not been for the assistance of some nearby citizens. Please remember to secure your vehicles at all jobsites; it’s for your safety.

Charter Compass Page 5

The Eastern Wisconsin team finished the 4th qtr at 143% as a team!

The big hitters in the 4th qtr were:

∗ Deb Fleischman at 462%

∗ Gary Tanner at 101%

∗ Dan Asmus at 99%

We struggled most of the year meeting our revenue goals, but through a lot of hard work – we finally crested 99.1% to revenue in November and will look to close the gap even further in December. We went from the 97% range in revenue to over 99% in November – that’s digging ourselves out of a hole!

We also finished 2007 over 100% in sales as a team!!!!!!!!!!!!!!

Joe Kiefer Commercial Sales Manager

I would like to recognize Lisa Aschenbrenner, Account Executive in the Janesville area for her willingness to step up and be a mentor to our newest Account Executive, Jay Baron.

Lisa spends time explaining best practices and helping Jay through the intricacies of live sales, makes sure he know how to process agreements and installation requests as well as sharing tricks of the trade that aid in selling phone and the Charter Business Bundle. Lisa and Jay have even teamed up by challenging each other repeatedly with 4 hour prospecting call blitzes, the winner always buys the other coffee.

Lisa has also helped our more experienced Account Executive, Gregg Tatge to increase sales of Charter Business Phone Service through a better understanding of the product as well as the paper flow process all the way to installation.

The bottom line is she is a real team player, she defines the term.

Thanks,

Jeff Koenig Southern WI Sales Manager

Charter Manager Receives Appointment Karyn Merkel a Redevelopment Commissioner for City

Fond du Lac, Wisconsin, March 10, 2008 – Charter Communications, Inc. (NASDAQ: CHTR) announced today that Karyn Merkel, Sales Manager for Charter Call Center of Excellence located in Fond du Lac, has accepted the Oath of Office to be a Commissioner for the City of Fond du Lac Redevelopment Authority.

In this 5 year term advisor position Merkel will advise the City Council, City Manager and Director of Redevelopment on all aspects of public programs and projects to improve the appearance, livability and economic viability of residential and commercial areas by eliminating and prevention of the development or spread of deterioration and blight.

“I am thrilled to be able to contribute my time and experience to making Fond du Lac a great community to live and work in. Charter encourages employees to volunteer their time through their “Good Neighbors Program” and help make the communities we work and live in the best they can be. I intend to dedicate myself fully with this appointment to sustaining the wonderful qualities of this city,” commented Merkel. Merkel has been employed with Charter since 2002. Her professional experience includes managing daily operations for over 150 Charter representatives for an inbound call center sales team.

The following team members joined the WI KMA Charter Family in the month of February 2008. Let’s make them feel welcome.

Charter Compass Page 6

PSSST………..Calling all agents!! 

Reporting Competitive Information just got even easier! Now, there are two ways to inform CIA Headquarters of Competitive Activity in your area:

1. You can still use the Sleuth Line to report Competitive Activity at (608)209-4819. Be the first to

call with your specific information and earn a $10 Gas Card and an entry into the quarterly $250 Visa Gift Card Drawing!

2. Or, if you prefer you can submit your Competitive Activity via the new CIA E-mail, at CompetitionWI@Chartercom.com . Again, be the first to submit your specific information to this e-mail address and earn a $10 Gas Card and an entry into the quarterly $250 Visa Gift Card Drawing (April 7th).

The choice is yours Agents…use whichever venue is easier for you! Remember, the next big drawing in April is quickly approaching. Keep those Competitive calls coming in!

Also, please check out the newest additions to our list of Safe Houses: Fond du Lac, Rice Lake, West Bend, Sheboygan, Wisconsin Rapids and Onalaska. Feel free to add your own Competitive Findings to them!

As always, thanks for your super-sleuth help and this message will self-destruct in 10 seconds!

Candy Harlow Customer Service Rep

Onalaska

Jarred Hubbard Broadband Tech

Wausau (not pictured)

Stephanie Harreld Customer Care Supervisor

Onalaska

Lindsay Clements WIP Clerk Madison

Brandon Sevedge Warehouse Converter Tech

Madison

Charter Compass Page 7 Marketing

Understanding The Customer! To give good customer service, you need to hear what the customer wants and

expects. Listen carefully to the voice of the customer.

With HSI MAX! you can surf and download huge files at blaz-ing-fast speed. Charter is pleased to announce that HIS MAX! is now available in the following communities

Charter HSI-BASE® - Speeds up to 5Mbps

Charter HSI-PLUS® - Speeds up to 10Mbps

Charter HSI-MAX® - Speeds up to 16 Mbps

Programming Updates Discovery & TLC Launching on Charter HD!! We are very excited to announce that we have 2 great new chan-nels launching on HiDef View March 25th. Discovery HD ch 762 and TLC HD ch 763, will be available in all HD line-ups off the 5 Master headends – Eau Claire, Fond du Lac, Janesville, Madison & Stevens Point, as well as Ashland. The Ashland area already launched these channels on 3-11-08. DCT messages & weather crawls are in market. HSD in Wautoma – HSD launched in Wautoma on Monday! FTA’s include 600-603 & 610. High Speed for Life Sweepstakes – Corporate is kicking off a new promotion to help drive traffic to charter.com and create a Social Network “Buzz’ around the idea of High Speed for Life. Question: What would you pay for High Speed for Life? Marketing & ads will promote customers going to charter.com to place their “bids” on High Speed For Life (HSFL). Registrants are also entered into a drawing for a Nintendo wii. A Job Aid is posted on the SharePoint for full details. Faith & Values Direct Mail – A direct mail piece is in all markets currently carrying the Faith & Values View (except Wisconsin Rapids rate group). The mail piece is going to all Basic only video subs (regardless of HSD, Phone service) promoting the addition of Faith & Values for only $10 more per month ($5 for a DCT, $5 for the F&V tier). This piece is intended to drive revenue & get customers into Digital. The letter is posted on the SharePoint. MLB Extra Innings – available in Div 50 only. Below is a quick overview of this year’s MLB offering. A complete job aid INCLUDING ICOMS codes is now posted on the SharePoint (and KM). DATES AND PRICING Kick-off date: March 31, 2008 Early Bird Free Preview: March 31 – April 6 Early Bird Offer Ends: April 6 – at the end of Free Preview Early Bird Offer Pricing: $159.00 or four installments of $39.75 Regular Season Package: April 7 – July 13 Regular Season Offer Pricing: $199.00 or four installments of $49.75 Half Season Offer: July 14 – August 31 Half Season Free Preview: July 17–23 Begins after All-Star Break Half Season Offer Pricing: $129.00 or four installments of $32.25 Pennant Race Package: September 1 – September 28 Pennant Race Package Pricing: $59.00 no installment option Season end date: September 28

Reminder: Charter On Demand is now accessible in two convenient locations. Tune to Channel 1 to find all the same great programming as Channel 999 anytime of the day!

Challenge Your Brain!

What is the service level

Expanded Basic (Digital Only)?

Explanation found 2 pages from now under the article “Retail is Thinking Spring!”

Market Div Two Rivers 10 Spencer 20 Hayward 40 Fountain City 40 Dresser 40 Clintonville 20 Baraboo 50 Hustisford 10 Rice Lake 40 Eau Claire 40 Sheboygan 10 Fond du Lac 10

Charter Compass Page 8 Marketing

Retail is Thinking Spring! NEW WAL-MART STORE

MEDFORD, SHEBOYGAN NORTH and HARTFORD Spring Retail Offers

Digital $49.99 Big Value Package - 6 mo. $59.99 Bigger Value Package - 6 mo. $69.99 Biggest Value Package - 6mo. For just $5.00 more, get HD service Internet $19.99 5Meg – 6 mo. $24.99 10 Meg – 6mo. Phone Unlimited Nationwide Calling Plan $29.99 ULD - 6 mo.

Circuit City Promotion - March Madness March 16th – April 5th

Instant $100.00 off any HDTV when they sign up for Charter Digital or HD service

From the highest peaks and deepest oceans to rituals that test human limits, Discovery Channel HD’s line-up will immerse viewers in awe-inspiring programming that explores all that earth offers. Only Discovery Channel HD can bring audiences a jour-ney filled with such exhilarating moments of knowledge and wonder. Discovery Channel HD brings viewers en-gaging stories and extraordinary experiences that share knowledge, satisfy curiosity and inspire the very joy of discovery. Discovery Channel HD is rich in compelling original programming with groundbreaking specials. TLC HD is the only television network dedicated to life-long learning for viewers who want to grow up, not old. Featuring programming that explores life’s key transitions and turning points, TLC HD presents high-quality, relat-able and authentic personal stories. It intimately connects more than 100 million homes in North America to the hu-man experience with life’s lessons you can’t learn from books. Series on TLC include LA INK, LITTLE PEOPLE, BIG WORLD, WHAT NOT TO WEAR, MIAMI INK, AMERI-CAN CHOPPER and MY FIRST HOME. Discovery HD and TLC HD will now be available on chan-nels 762 and 763 consecutively, being fed to lineups from our 5 Master Headends including Stevens Point, Madison, Janesville, Fond du Lac and Eau Claire. The Ashland headend was able to successfully launch this early last week on March 11th. Tune in to see more!

HD Coming Soon!

On March 25th we will be launching Discovery HD and TLC HD in all of our 5 Master Headend Lineups & Ashland.

Challenge Your Brain explanation: Expanded Basic (Digital Only) is a very confusing reference to some people. Some think it is a service level of it’s own and others think it comes with the DCT. Neither is cor-rect. It is part of the Expanded Basic service level. If a customer has a digital tuner built into their TV and they subscribe to Expanded Basic, they will get the channel. Where as, a sub who does not subscribe to expanded, yet has a DCT, will not receive it. Therefore, it is not auto-matically part of the Digital Home package. Now you know!

Charter Compass Page 9

Budgeted NG Actual NG Variance Budgeted Subs Actual Subs Variance

Basic 1618 -34 -1652 491177 482454 -8723 EB 1619 664 -955 433696 425034 -8662

Dig Converter 1522 0 -1522 276615 283042 6427

HD Converter 1556 501 -1055 57459 52196 -5263

DVR Converter 2310 696 -1614 46042 43666 -2376

HSD 4496 2315 -2181 306328 304364 -1964

Phone 4968 3360 -1608 136002 136822 820

January MTD January MTD -- Marketing Numbers 3/20/08Marketing Numbers 3/20/08

Digital 3105 3293 188 283024 283900 876

Remember to check out the Wisconsin Marketing SharePoint

for all the latest happenings and information.

Link can be found in your weekly Monday “Marketing Update” email.

http://infonet/sites/NEDivision/KMA/Northern%20WI_MN/Weekly%20Update/default.aspx

Click on this text box to access!

HBO and Cinemax Free Preview is currently up and running! Preview will end this Sunday, March 23rd. Charter will offer a FREE PRE-VIEW of HBO/Cinemax to our customers, as well as HBO On Demand and Cinemax On Demand on Channel 1 to our Digital Customers.

If any customers are undecided about which services they would like to have with us, let them know they can try these out during the FREE PREVIEW..

Video On Demand & Pay-Per-View Releases The Greatest Fighter in the World will battle the World's Largest Athlete when Floyd "Money" Mayweather Jr. and the 7’, 400lb Big Show clash at WrestleMania 24. The WWE Champion will be decided in a Triple Threat Match as John Cena, Triple H, and Randy Orton wage war. And Edge seeks to defend his World Heavyweight Champion- ship in the face of Undertaker’s undefeated Wres-tleMania record of 15-0. Do not miss this legendary event, Sunday, March 30th on Pay-Per-View.

Into the Wild… After graduating, Christopher McCandless decides to give $24,000 of his savings account to help the less fortunate, and later, to burn all the money in his wallet. He catches a ride to Alaska to live in the wild. During his ad-venture, he encounters several “different” people that change his life before he faces the dangers of wilderness. See it starting March 28th on VOD. We Own The Night…Bobby Green (Joaquin Phoenix) is just a mild-mannered manager of a Russian nightclub in NYC circa 1988. However, that club happens to be owned by a ruthless criminal (Alex Veadov) who holds a personal grudge against Bobby's father, Deputy Police Chief Burt Grusinsky (Robert Duvall). Bobby must do what it takes to save his father without exposing the secret that they're actually related. Don’t miss this film premiering March 28th on VOD.

Also Premiering: on VOD

Across the Universe – March 21, VOD Darjeeling Limited – March 26, VOD

Marketing

Charter Compass Page 10

Fleet Facts By Cheryl Harmsen, Fleet Administrator

Maintenance Coupons Some quick reminders on coupons & preventative maintenance;

∗ Regularly review your coupons and make certain you take your vehicle to a shop that can do all the services listed. The shop may not always mention if they are not able to do some of the maintenance items so bear in mind that ultimately preventative maintenance responsibility lies with the assigned driver and supervisor.

∗ Don’t follow the stickers put on by shops, follow your coupon book. Their stickers usually are for every 3K, but we follow a 4K or 5K schedule, depending our recent you’ve received a coupon book.

∗ What do you do if you’re behind in your pm work? Take the one you missed and the one that is nearly do and have the shop do everything listed on both coupons. Cross off all the duplicates before turning them in.

∗ If your coupon book has old coupons that never were taken by the shop, these old coupons need to be ripped up so the service isn’t duplicated. Shops have been known to take the coupons and do the service without being asked when in for a repair, so please make sure all old coupons are destroyed.

∗ If you are missing a coupon book, please contact your fleet administrator for a replacement after all search efforts have been exhausted. Don’t forget to check with the shop you had used a coupon on last because just like fuel cards and driver check numbers, we pay every time we need them replaced.

∗ Here’s another good reason to cross things off your coupons when you know you’ve had them done recently. Common pricey items duplicated from the coupons are plugs getting replaced and transmission services. The key is to watch your work vehicle like it is your own. None of us would want to pay $300 for something that was just done to our own vehicle so let’s watch all the repair tickets so it doesn’t happen to our Charter vehicles either. If you have a question about something that might be under warranty or you think a service had just been done, don’t hesitate to ask. Contact your fleet administrator for review of the maintenance history.

Need a quick answer for a fleet related question. Go to the shared drive, FDL-Fleet General Information

Watch the NCAA Men’s Basketball Championship on Charter –

As we near the tip-off of the NCAA Men’s Basketball Championship, Charter customers can look forward to world-class coverage – much of it in razor-sharp

HD. They can watch NCAA tournament games on CBS SD (standard definition) and CBS HD*, and view VOD highlights on Charter On Demand (HD and SD) through April 14. To view tournament highlights on Charter On Demand, customers should go to Channel 1, choose “Sports & Fitness,” and then choose “March Madness.” NOTE: Charter is promoting March Madness to customers in a variety of ways, including an e-mail campaign on 3/15 to CBS HD only markets.

* CBS HD is not available in all Charter markets. Check local channel lineups for availability.

Charter Compass Page 11

Monday’s Winner: Paige Mahner, CSR – Rhinelander

Tuesday’s Winner: Dana Heller, Account Executive – Rice Lake

Wednesday’s Winner: Michael Lentz, Systems Tech – Janesville

Thursday’s Winner: Karen Gudex, Collections Clerk – Fond du Lac

GRAND PRIZE WINNER OF 100 Charter Rewards Points: Jennifer Kessler, CSR – Madison

Congratulation to all the winners

WACKY TACKY TRIVIA WINNERS

Charter Compass Page 12

Email Debra.Lang@chartercom.com or call 715-833-7393

to vote for your favorite photo.

The winning photo receiving the most employee votes will receive a great pet prize.

Remember, submit your pictures for chances to win fun prizes.

A boy & his best friend! Our son Sawyer and dog Buddy Submitted by Heather Wendt

Fond du Lac

Kitty says “Don’t touch that remote…. Meerkat Manor is on”

Submitted by Arend Geurink Onalaska

Buddie & Sadie just want to play but Anna the Cat just isn’t having it.

Submitted by Laura Krause Marshfield

Charter work with local youth in support of National and Global Youth Services Day A group of middle and high school students from the Madison area met on Friday, March 7th to film a public service announcement (PSA) encouraging their peers to volunteer in their communities. The PSA for National and Global Youth Service Day, which is held around the world between April 25th and 27th, will begin airing on Charter cable networks at the beginning of April.

Students came up with the idea to film themselves doing various volunteer activities such as tutoring, cleanup projects, and preparing meals for needy residents. With Charter’s help, the students wrote a script, selected a cast, and eventually helped with the editing of the PSA.

For more information about Youth Service Day, visit www.ysa.org or www.volunteeryourtime.org in the Madison area.

Kelly Klaschus (pictured in green shirt) and John Nee (above in red) worked with the kids to set up each shot . They were then able to review on the

monitors to see how they did.

Charter nominated for Beacon Award The Association of Cable Communicators named Charter’s “Bundle Up” campaign as a finalist for the 2008 Beacon Awards, which recognize excellence in cable communications and public affairs. “Bundle Up” is one of seven finalists in the category of “Internal Communications”. The following is an excerpt from the press release the Association published recently. “The Association of Cable Communicators (ACC) announced today the names of the finalists for the 2008 Beacon Awards honoring excellence in cable communications and public affairs. Winners will be named during the Beacon Awards Gala, set for Tuesday, April 1 at the Renaissance Mayflower Hotel, Washington, D.C., in conjunction with ACC’s FORUM 2008 conference, “ACCess the Power: Connect. Communicate. Transform.”

“Cable communicators are working everyday to promote their companies’ products and finding ways to contribute to the bottom line while also striving to improve the quality of life for their companies’ customers and the communities they serve,” said Ellen Kroner, 2008 Beacon Awards co-chair and senior vice president, corporate communications and marketing, Rainbow Media Holdings, LLC.

Amy Cohn, 2008 Beacon Awards co-chair and executive director, public affairs, Cox Communications, added, “The impact of their efforts are never more apparent than when you review a year’s worth of the industry’s best communications practices. We thank the 88 cable professionals who did just that by serving as judges for this year’s Beacon Awards competition.”

ACC members chose the 2008 Beacon Award finalists during an extensive, two-phase judging process. The overwhelming number of high-quality Beacon Award entries submitted this year continue to demonstrate the cable industry's commitment to communications and public affairs and represent company initiatives implemented over the past year in areas such as community relations, education, multicultural public relations and public service announcements. “

Charter Compass Page 13

The SCTE Badger State Chapter 2008 Cable-Tec Games overall event winner and returning champion was Erv Lange from Charter Communications in West Bend, WI. Erv collected a lot of hardware as he took 1st place in cable splicing, 1st place in Drop Splicing, 2nd place in Jeopardy, 2nd place in Meter Reading and 1st place overall. Erv will be representing Region 6 and the Badger State Chapter in Philadelphia, PA at EXPO. Congratulations and good luck to Erv from all of us at the SCTE Badger State Chapter.

Charter also had 2 of the 4 members of the first place team in the Cable-Tec Games

They are, from left to Right:

Lukas LaCrosse Time Warner Cable Milwaukee, WI

Curtis Elethorp Charter Communications Madison, WI

Roumen Niagolov Charter Communications Madison, WI

Nathan DeTroye Time Warner Cable Milwaukee, WI

Charter Compass Page 14

Service Anniversaries Hire Date Years of

Service Name Location Job Title

03/22/1982 26 Leslie Campbell MADISON, WI Accounts Payable Clerk I 03/21/1984 24 Robert Beale MADISON, WI Safety Administrator 03/21/1984 24 Michael Bolton MADISON, WI System Technician Senior 03/21/1984 24 Patrick Odonnell MADISON, WI System Technician Senior 03/21/1984 24 Michael Rogers MADISON, WI Advanced Video Engineer I 03/30/1987 21 Matthew Frakes SHEBOYGAN, WI Headend Technician Senior 04/01/1992 16 Daniel Mikulice TWO RIVERS, WI System Technician Senior 04/01/1994 14 Kayla Arendt WISCONSIN RAPIDS, WI Warehouse Converter Tech 03/24/1997 11 Mark Helmbrecht WAUPUN, WI Broadband Tech III 03/24/1999 9 Richard Kernan EAU CLAIRE, WI Workforce Supervisor Technical 03/27/2000 8 Lance Ladewig WAUTOMA, WI System Technician I 04/03/2000 8 Edwin Burrell ONALASKA, WI Courier 04/03/2000 8 Jessie Hlad WAUSAU, WI PR & Communications Manager 03/28/2001 7 Deborah Fleischman WAUSAU, WI Account Executive III-CB 04/02/2001 7 Steven Brown RHINELANDER, WI Broadband Tech Lead 04/02/2001 7 Danielle Charapata FOND DU LAC, WI Technical Service Rep I 04/02/2001 7 Victoria Heineck WAUTOMA, WI Locator 04/02/2001 7 Todd Schaffer MADISON, WI Selling Partner Account Exec 04/01/2002 6 Yeng Thao WAUSAU, WI System Technician Senior 03/29/2004 4 Angela Gonzalez FOND DU LAC, WI Account Coordinator I CB 03/21/2005 3 Andrew Wietecka LAKE MILLS, WI Technical Ops Supervisor II 03/28/2005 3 Daniel Davis LAKE MILLS, WI Broadband Tech II 03/28/2005 3 Stephanie Knott BARABOO, WI Broadband Tech III 03/28/2005 3 John McDonough JANESVILLE, WI Broadband Tech Sr 03/22/2006 2 Eric Quincy WALWORTH, WI Broadband Tech I 03/23/2006 2 Cornelius Sinclair MADISON, WI Sales Rep - Specialist II 03/27/2006 2 Andrew Anderson ONALASKA, WI Fullfillment & Sys Eng Sup I 03/27/2006 2 Jeramey Brown EAU CLAIRE, WI Sales Rep - Specialist I 03/27/2006 2 Kelly Green RICE LAKE, WI Warehouse Converter Tech 03/27/2006 2 Scott Hurda MADISON, WI Broadband Tech I 03/27/2006 2 Curtis Moore EAU CLAIRE, WI Broadband Tech III 03/28/2006 2 Kevin Drake MADISON, WI Sales Rep - Specialist II 03/28/2006 2 Larry Jones MADISON, WI Sales Rep - Specialist III 03/30/2006 2 Robert Digman MADISON, WI Broadband Tech II 03/31/2006 2 Robert Olson MADISON, WI Broadband Tech III 04/03/2006 2 Maurice Klebe STEVENS POINT, WI Customer Lobby Support Rep 04/03/2006 2 Curt Page WAUSAU, WI Sales Rep - Specialist I 03/26/2007 1 Andrew Christenson WAUPUN, WI Broadband Tech I 03/27/2007 1 Jessie Stewart MADISON, WI Dispatcher I 04/02/2007 1 James Benesh MADISON, WI Field Auditor 04/02/2007 1 Bradley Nelson MADISON, WI Account Executive I D2D CB 04/02/2007 1 Lisa Palmer MADISON, WI Dispatcher I

Charter Communications Sponsored Events

March 31st Charter Student Scholarships Deadline

April 11th Launchpad Madison Regional

18th Relay for Life Ripon

18th Launchpad Eau Claire Regional

19th Youth Service Day

26th Ride for Pride, Fond du Lac, to benefit MDA

23rd Charter Communications Technology Scholarship awarded at CVTC, Eau Claire

25th Relay for Life Stevens Point, SPASH field house

25th Launchpad Green Bay Regional

28th “Clean Up Day” New Holstein

May 3rd Relay for Life Whitewater

7th “Environmental Community Service Day” Barron WI

9th Launchpad Milwaukee Regional

9th & 10th “Rockets 4 Schools” in Sheboygan at Blue Harbor Resort

10th Charter Half Price Night – Charter Raceway Park – Beaver Dam

10th Renaissance Faire Customer Appreciation Event – Chippewa Falls

16th – 18th “Sturgeon Bay Open Bass Tournament”

17th Road America Tailgate Party with Scooby, Elkhart Lake

24th& 25th Southern WI AirFest

Calendar of Events