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Chapter One:Chapter One: Foundations of Interpersonal Communication Foundations of Interpersonal Communication
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TheInterpersonal
Communication Book 12th Ed.
TheInterpersonal
Communication Book 12th Ed.
Joseph A. DeVitoJoseph A. DeVito
Copyright © 2009 Allyn and Bacon 2
Chapter 1: Foundations of Interpersonal Communication
If your lips keep from slips
Five things observe with care;
To whom you speak, of whom you speak,
And how, and when, and where.
W.E. Norris
Copyright © 2009 Allyn and Bacon 3
Chapter 1: Foundations of Interpersonal Communication
Why Study Interpersonal Communication?Why Study Interpersonal Communication? Intellectual Benefits- theories
Understand how, why and what Satisfy Needs for Knowledge or Forming
Relationships
Practical Benefits-skills Increase effectiveness in personal, social and
professional life Obtaining Results You Want
Copyright © 2009 Allyn and Bacon 4
Chapter 1: Foundations of Interpersonal Communication
Effectiveness as a Friend
Professional Success
Importance of Interpersonal CommunicationImportance of Interpersonal Communication
Mic
roso
ft Im
age
Copyright © 2009 Allyn and Bacon 5
Chapter 1: Foundations of Interpersonal Communication
Interpersonal Communication is EverydayInterpersonal Communication is EverydayTalking to Others
Giving/Receiving Compliments
Making New Friends
Asking for a Date
Instant Messaging
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Chapter 1: Foundations of Interpersonal Communication
Maintaining and Repairing Relationships
Breaking Off Relationships
Applying for Jobs
Giving Directions
Persuading a Supervisor
Interpersonal Communication is EverydayInterpersonal Communication is Everyday
Copyright © 2009 Allyn and Bacon 7
Chapter 1: Foundations of Interpersonal Communication
Interdependent Individuals
Inherently Relational
Exists on a Continuum
Verbal and Non-verbal
Varied Forms
Varies in Effectiveness
Nature of Interpersonal CommunicationNature of Interpersonal Communication
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Chapter 1: Foundations of Interpersonal Communication
Interdependent IndividualsInterdependent Individuals
What one person does impacts the other Example: Families
Copyright © 2009 Allyn and Bacon 9
Chapter 1: Foundations of Interpersonal Communication
Inherently RelationalInherently Relational
Takes place within a relationship
Defines the relationship
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Chapter 1: Foundations of Interpersonal Communication
Interpersonal ContinuumInterpersonal Continuum
Copyright © 2009 Allyn and Bacon 11
Chapter 1: Foundations of Interpersonal Communication
Verbal and Non-verbal MessagesVerbal and Non-verbal MessagesNon-verbal involves all senses
Including vision and touch
Verbal and non-verbal work together
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Chapter 1: Foundations of Interpersonal Communication
Often Face-to-Face
Online
Mailing List Groups
Instant Messaging
Chat Groups
Forms of Interpersonal CommunicationForms of Interpersonal Communication
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Chapter 1: Foundations of Interpersonal Communication
Effectiveness VariesEffectiveness Varies
Identify Choice Points
Understand Reasons
Gain Skills to Enact Choices
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Chapter 1: Foundations of Interpersonal Communication
Elements of Interpersonal CommunicationElements of Interpersonal Communication
Universe of Interpersonal Communication Source-receiver Encoding-decoding Messages Channels Noise Contexts Ethics Competence
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Chapter 1: Foundations of Interpersonal Communication
Source-Receiver
Encoding-Decoding
Messages
Feedback
Model of Interpersonal CommunicationModel of Interpersonal Communication
Copyright © 2009 Allyn and Bacon 16
Chapter 1: Foundations of Interpersonal Communication
Types of FeedbackTypes of Feedback
Positive-Negative
Person Focused-Message Focused
Immediate-Delayed
Low-Monitoring-High Monitoring
Supportive-Critical
Copyright © 2009 Allyn and Bacon 17
Chapter 1: Foundations of Interpersonal Communication
Functions of FeedforwardFunctions of Feedforward
Open Channels of Communication
Preview a Message
Disclaim
Altercast
Copyright © 2009 Allyn and Bacon 18
Chapter 1: Foundations of Interpersonal Communication
ChannelsChannels
Multi-channels simultaneously
Overload
Selectivity
Media
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Chapter 1: Foundations of Interpersonal Communication
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Chapter 1: Foundations of Interpersonal Communication
Types of NoiseTypes of Noise
Physical
Physiological
Psychological
Semantic
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Chapter 1: Foundations of Interpersonal Communication
ContextContext
Physical Dimension
Temporal Dimension
Social-Psychological
Dimension
Cultural Dimension
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Chapter 1: Foundations of Interpersonal Communication
Ethics in Interpersonal CommunicationEthics in Interpersonal Communication What Obligations for Keeping Secrets?
Are Ethical Principles Objective or
Subjective?
Ethical Obligations of Listeners
Ethical Obligations of Speakers
Ethical and Unethical Conflict?
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Chapter 1: Foundations of Interpersonal Communication
CompetenceCompetence
Measures Quality of
Communication Knowledge of Appropriate
Behavior
Skills to Perform
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Chapter 1: Foundations of Interpersonal Communication
Areas of Interpersonal CommunicationAreas of Interpersonal Communication Interpersonal Interaction
Health Communication
Family Communication
Intercultural Communication
Business and Organizational
Social and Personal Relationships
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Chapter 1: Foundations of Interpersonal Communication
Principles of Interpersonal CommunicationPrinciples of Interpersonal Communication Transactional Process
Purposeful
Ambiguous
Symmetrical or Complementary
Content and Relationship
Series of Punctuated Events
Inevitable, Irreversible, and Unrepeatable
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Chapter 1: Foundations of Interpersonal Communication
Transactional ProcessTransactional ProcessA process
Ever-changing Circular
Interdependent Elements All parts of the communication are interdependent
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Chapter 1: Foundations of Interpersonal Communication
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Chapter 1: Foundations of Interpersonal Communication
Purposes of Interpersonal CommunicationPurposes of Interpersonal CommunicationTo Learn
To Relate
To Influence
To Play
To Help
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Chapter 1: Foundations of Interpersonal Communication
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Chapter 1: Foundations of Interpersonal Communication
Ambiguity Ambiguity
Linguistic Ambiguity
Precision
Uncertainty
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Chapter 1: Foundations of Interpersonal Communication
Increasing MindfulnessIncreasing Mindfulness
Create and Recreate Categories
Be Open to New Information and
Points of View
Beware of First Impressions
Think Before You Act
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Chapter 1: Foundations of Interpersonal Communication
Symmetrical or Complementary Symmetrical or Complementary
Symmetrical Mirrored behaviors
Complementary Different behaviors
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Chapter 1: Foundations of Interpersonal Communication
PunctuationPunctuation
No beginning or end
Behaviors in response to previous events
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Chapter 1: Foundations of Interpersonal Communication
Content and RelationshipContent and RelationshipContent
Real world referent
Relational Relational referent
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Chapter 1: Foundations of Interpersonal Communication
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Chapter 1: Foundations of Interpersonal Communication
Inevitable, Irreversible, and UnrepeatableInevitable, Irreversible, and Unrepeatable Inevitable
Non-intentional messages
Irreversible
Can’t take it back
Unrepeatable Changing contexts
TheInterpersonal
Communication Book 12th Ed.
TheInterpersonal
Communication Book 12th Ed.