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Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management of Human Resources Second Canadian Edition

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Page 1: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

Chapter Eight

Establishing Strategic Reward Plans

© 2007 Pearson Education Canada 8-1

Dessler, Cole, Goodman, and SutherlandIn-Class Edition

Management of Human ResourcesSecond Canadian Edition

Page 2: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-2

Strategic Aspects of Total Rewards

–pay for skills and competencies

–pay for performance

–flexible pay systems

–pay for skills and competencies

–pay for performance

–flexible pay systems

Three Strategic Approaches

Page 3: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-3

Direct

Payments

(pay)

Direct

Payments

(pay)

Two Main Components of Pay

Indirect

Payments

(benefits)

Indirect

Payments

(benefits)

Strategic Aspects of Total Rewards

Page 4: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-4

Basic Considerations in Determining Pay Rates

Legal –employment/labour standards–pay equity–human rights–Canada/Quebec Pension Plan–Workers’ Compensation–Employment Insurance

Union –collective bargaining

Compensation policies –leader or follower in pay

Equity –internal and external

Legal –employment/labour standards–pay equity–human rights–Canada/Quebec Pension Plan–Workers’ Compensation–Employment Insurance

Union –collective bargaining

Compensation policies –leader or follower in pay

Equity –internal and external

Page 5: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-5

Establishing Pay Rates

Step 1. Conduct job evaluation—for internal equity

Step 2. Group similar jobs into pay grades

Step 3. Conduct salary survey—for external equity

Step 4. Price each pay grade using wage curves

Step 5. Fine-tune pay rates

Step 1. Conduct job evaluation—for internal equity

Step 2. Group similar jobs into pay grades

Step 3. Conduct salary survey—for external equity

Step 4. Price each pay grade using wage curves

Step 5. Fine-tune pay rates

Page 6: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-6

Establishing Pay Rates

Job Evaluation–systematic comparison of jobs to determine their relative worth

Benchmark Job–job commonly found in organizations–critical to firm’s operations

Compensable Factor–fundamental compensable aspect of a job; eg. skill, effort, responsibility, working conditions

Job Evaluation–systematic comparison of jobs to determine their relative worth

Benchmark Job–job commonly found in organizations–critical to firm’s operations

Compensable Factor–fundamental compensable aspect of a job; eg. skill, effort, responsibility, working conditions

Step 1. Job Evaluation

Page 7: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-7

Establishing Pay Rates

Step 1. Job Evaluation

Classification/grading methodClassification/grading method

Ranking methodRanking method

Point methodPoint method

Page 8: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-8

Establishing Pay Rates

Ranking Method

1. Obtain job information

2. Group jobs to be rated

3. Select compensable factors

4. Rank jobs

5. Combine ratings

Ranking Method

1. Obtain job information

2. Group jobs to be rated

3. Select compensable factors

4. Rank jobs

5. Combine ratings

Step 1. Job Evaluation

Page 9: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-9

Establishing Pay Rates

Ranking Order Annual Pay• Office manager $60,000• Chief nurse 54,000• Bookkeeper 50,000• Nurse 40,000• Cook 26,000• Nurse’s aide 24,000• Maid 20,000

Ranking Order Annual Pay• Office manager $60,000• Chief nurse 54,000• Bookkeeper 50,000• Nurse 40,000• Cook 26,000• Nurse’s aide 24,000• Maid 20,000

Step 1. Job Evaluation

Page 10: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-10

Establishing Pay Rates

Classification/Grading Method

–categorize jobs into groups (classes or grades)

–classes contain similar jobs

–grades contain dissimilar jobs of equal difficulty

Classification/Grading Method

–categorize jobs into groups (classes or grades)

–classes contain similar jobs

–grades contain dissimilar jobs of equal difficulty

Step 1. Job Evaluation

Page 11: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-11

Establishing Pay Rates

Point Method

–identify compensable factors

–determine the degree to which each factor

is present in each job

Point Method

–identify compensable factors

–determine the degree to which each factor

is present in each job

Step 1. Job Evaluation

Page 12: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-12

Establishing Pay Rates

Point Method (1 of 2)

1. determine clusters of jobs to be evaluated

2. collect job information

3. select and define compensable factors

4. define factor degrees

Point Method (1 of 2)

1. determine clusters of jobs to be evaluated

2. collect job information

3. select and define compensable factors

4. define factor degrees

Step 1. Job Evaluation

Page 13: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-13

Establishing Pay Rates

Point Method (2 of 2)

5. determine factor weights

6. assign point values to factors and degrees

7. write the job evaluation manual

8. rate the jobs

Point Method (2 of 2)

5. determine factor weights

6. assign point values to factors and degrees

7. write the job evaluation manual

8. rate the jobs

Step 1. Job Evaluation

Page 14: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-14

Point System – XYZ Company

Possible Points WeightSkillTechnical Skill/Education 1-10Job-Related Experience 1-10Updating of Knowledge 1-5 25%

EffortPhysical Effort 1-5Visual Effort 1-5Mental Effort 1-10 20%

ResponsibilityAutonomy 1-10Supervisory Responsibility 0-15Internal/External Contacts 1-15 40%

Working ConditionsWork Environment 1-5Travel 0-10 15%

9-100 100%

Page 15: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-15

Point System – ABC Company

Factor Level (I-IV)Min. Low Mod. High WeightI II III IV

SkillExperience 45 90 135 180Education/Training 25 50 75 100 28%

EffortPhysical 25 50 75 100Mental 35 70 105 150 25%

ResponsibilitySafety of Others 25 50 75 100Equipment and Materials 20 40 60 80Assisting Trainees 5 20 35 50Product/Service Quality 20 40 60 80 31%

Working ConditionsUnpleasant Conditions 20 40 60 80Hazards 20 40 60 80 16%

220 1000 100%

Page 16: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-16

Establishing Pay Rates

Pay Grade

– jobs of approximately equal value, eg.:

• point: jobs falling within a range of points

• ranking: all jobs falling within 2-3 ranks

• classification: jobs already in classes/grades

• factor comparison: specified range of pay

rates

Pay Grade

– jobs of approximately equal value, eg.:

• point: jobs falling within a range of points

• ranking: all jobs falling within 2-3 ranks

• classification: jobs already in classes/grades

• factor comparison: specified range of pay

rates

Step 2. Group Similar Jobs into Pay Grades

Page 17: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-17

Establishing Pay Rates

–formal or informal survey by employer

–commercial, professional, and government

salary surveys

–formal or informal survey by employer

–commercial, professional, and government

salary surveys

Step 3. Conduct a Wage/Salary Survey

Page 18: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-18

Establishing Pay Rates

–find average pay for each pay grade

–plot pay rates for each pay grade

–fit a wage line through points (regression)

–price jobs

–find average pay for each pay grade

–plot pay rates for each pay grade

–fit a wage line through points (regression)

–price jobs

Step 4. Price Each Pay Grade—Wage Curves

Page 19: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-19

Establishing Pay Rates

Job Evaluation Points

AverageWageRates

* * * * *

* ** *

* * **

WageCurve

Step 4. Price Each Pay Grade—Wage Curves

Page 20: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-20

Establishing Pay Rates

Step 5. Fine-Tune Pay Rates

I II III IV V VI

WageStructure

Page 21: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-21

Establishing Pay Rates

Step 5. Fine-Tune Pay Rates

Broadbanding$200,000

$175,000

$150,000

$125,000

$100,000

$75,000

$50,000

$35,000

Band 1

Trainee

Band 2

Independent

Contributor

Band 3

Senior

Specialist

Band 4

Expert

Represents organization to

external groups

Provides strategic direction and advice

Serves as a mentor or resource for ideas

Represents work group in meetingsWork is checked

regularly by supervisor

Develops credibility and reputation

Works under close supervision

Learning how things are done

Page 22: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-22

Current Trends in Compensation

Skill/competency-based paySkill/competency-based pay

Customized job evaluation plansCustomized job evaluation plans

Page 23: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-23

Current Trends in Compensation

–to eliminate systemic pay discrimination by

providing equal pay to:

• male-dominated job classes

• female-dominated job classes

of equal value

–to eliminate systemic pay discrimination by

providing equal pay to:

• male-dominated job classes

• female-dominated job classes

of equal value

Pay Equity

Page 24: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-24

Current Trends in Compensation

–must ensure no gender bias in job evaluation

–long-term solution is women and men equally

represented in all jobs; i.e. no male or female-

dominated jobs (occupational segregation)

–must ensure no gender bias in job evaluation

–long-term solution is women and men equally

represented in all jobs; i.e. no male or female-

dominated jobs (occupational segregation)

Pay Equity

Page 25: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-25

Pay for Managerial and Professional Jobs

–pay based on performance as well as the value

of the job

Compensating managers:

-salary, benefits, short-term incentives, long-term

incentives, perquisites

Compensating professional employees:

-market pricing as difficult to identify compensable

factors

–pay based on performance as well as the value

of the job

Compensating managers:

-salary, benefits, short-term incentives, long-term

incentives, perquisites

Compensating professional employees:

-market pricing as difficult to identify compensable

factors

Page 26: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-26

Incentive Plans

Variable Pay

–plan that links pay to productivity or profitability

Variable Pay

–plan that links pay to productivity or profitability

Page 27: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-27

Incentive Plans

Spot Bonus

–spontaneous incentive awarded to individuals

for accomplishments not easily measured by a

standard

Spot Bonus

–spontaneous incentive awarded to individuals

for accomplishments not easily measured by a

standard

Page 28: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-28

Incentives for Operations Employees

–piecework plans—straight; guaranteed

–team or group incentive plan

–piecework plans—straight; guaranteed

–team or group incentive plan

Page 29: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-29

Incentives for Managers and Executives

Short-term Incentives

annual bonus

Short-term Incentives

annual bonus

Long-term Incentives

capital accumulation plans

Long-term Incentives

capital accumulation plans

Page 30: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-30

Incentives for Managers and Executives

–eligibility

–fund size

–determining individual awards

–eligibility

–fund size

–determining individual awards

Annual Bonus—Decisions

Page 31: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-31

Incentives for Managers and Executives

Stock options – right to purchase a

stated number of shares of a company’s

stock at today’s price at some time in

the future

Stock options – right to purchase a

stated number of shares of a company’s

stock at today’s price at some time in

the future

Long-Term Incentives

Page 32: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-32

Incentives for Salespeople

Salary

Plan

(fixed salary)

Salary

Plan

(fixed salary)

Commission

Plan

(pay in direct

proportion

to sales)

Commission

Plan

(pay in direct

proportion

to sales)

Combination

Plan

(salary plus

commission)

Combination

Plan

(salary plus

commission)

Page 33: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-33

Organization-Wide Incentive Plans

–profit sharing plans

–employee share purchase/stock ownership plans

–gainsharing plans

–profit sharing plans

–employee share purchase/stock ownership plans

–gainsharing plans

Page 34: Chapter Eight Establishing Strategic Reward Plans © 2007 Pearson Education Canada 8-1 Dessler, Cole, Goodman, and Sutherland In-Class Edition Management

© 2007 Pearson Education Canada 8-34

Developing Effective Incentive Plans

Employee Recognition Programs

Lack of recognition and praise

is the #1 cause of

employee turnover

Lack of recognition and praise

is the #1 cause of

employee turnover