chapter 4 - knowledge management
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Knowledge-Based Systems, R akerkar, Priti SajjaTRANSCRIPT
Chapter 4Knowledge Management
(Knowledge-Based Systems; R Akerkar, P Sajja)
Prepared By: Ashique Rasool
Prepared By: Ashique Rasool
What Drives Knowledge ManagementFollowing are the reasons; why knowledge
management is important.Size and dispersion of an organizationReducing risk and uncertaintyImproving the quality of decisionsImproving customer relationshipsTechno centric supportIntellectual asset management and prevention
of knowledge lossFuture use of knowledgeEnhance an organization’s brand imageShorter product cycleRestricted access and added security
Prepared By: Ashique Rasool
Evolution of Knowledge ManagementThe typical evolution of knowledge management in
an organization.Ad-hoc Knowledge
There is no formal procedure of knowledge management
Sophisticated Knowledge ManagementThe organization might have formal KM (Knowledge Management) process but uses only certain phases of it.
Embedded Knowledge ManagementOrganizations may have critical processes and knowledgeable expert who has a high degree of knowledge regarding the organization’s business and its knowledge assets
Prepared By: Ashique Rasool
Evolution of Knowledge ManagementThe typical evolution of knowledge
management in an organization.Integrated Knowledge Management
All of the tasks, major operations and systems of an organization are contained in a knowledge management system and knowledge is shared through a common integrated environment.
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Elements of Knowledge Management
Elements of Knowledge ManagementPeople and Skills
Skilled work force and their expertiseProcedures
Standard procedures and basic operations generates knowledge
Strategy and PolicyDuring the KM, the promises to customer , product quality and policies should be kept into consideration
TechnologyTechnology plays a variety of role in providing sharing and documenting knowledge.
Prepared By: Ashique Rasool
Knowledge Management ProcessKnowledge management process
encompasses the phases of Knowledge discovery, knowledge documentation, knowledge sharing and knowledge use.
Prepared By: Ashique Rasool
Knowledge Management ProcessKnowledge Discovery and Innovation:
Knowledge discovery encompasses activities regarding the identification and acquisition of knowledge. Creation of new knowledge is considered as Innovation
Knowledge DocumentationThe discovered knowledge should be stored according to its application and nature. There should be meta knowledge. Sorting, classification, structures are done.
Knowledge UseUse and reuse of knowledge is part of work process
Knowledge SharingThe knowledge repository should be available centrally so that all authorized users can handle and contribute to it.
Prepared By: Ashique Rasool
Prepared By: Ashique Rasool
Knowledge Management Process
KM Tools and TechnologiesTools for Discovering Knowledge
Creative abstractionSimulation interactive sessionsMeetingsMorphological Analysis
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KM Tools and TechnologiesTools for Documenting knowledge
Design SpecificationsMetadata ToolsAlgorithmsKnowledge TreeAuthoring Tools
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KM Tools and TechnologiesTools for sharing and using knowledge
E-marketingSpecial groupsOffice DesignPortalNetwork
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KM Tools and TechnologiesTechnologies for knowledge
ManagementManaging Knowledge
Artificial Intelligence
Preserving and Applying human expertize Knowledge-Based Systems
Using History as knowledge Case-Based Reasoning
Discovering New Knowledge Data Mining
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Case-Based Reasoning Cycle
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Knowledge Discovery Process
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Organizational Structure of KM System
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KM Roles and ResponsibilitiesChief Knowledge Officer(CKO)
Leader of KM teamResponsible for development and uses of KM
systemKnowledge Engineer
Developer and administrator of organizational knowledge repository
Problem solver, Trouble ShooterKnowledge Facilitator
Facilitating knowledge usage at multiple sitesUnderstand the detailed logic of the business
cycle, principles, processes, tools and technologies
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KM Roles and ResponsibilitiesKnowledge Worker
Use, reuse and apply the documented knowledge
Carry out the business procedures by using minimum use of resources to achieve the goal
Knowledge ConsultantContribute to the development of strategy,
vision and risk analysisAudit the plans for KM activitiesSupport development of KM objectives and
policies
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KM Roles and Responsibilities
Prepared By: Ashique Rasool
Knowledge Management Models
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Knowledge Management Models
Transaction Model Focuses on routine work done at individual
levelHighly reliant on formal procedures and
dependent on individual workersExamples: Call centre knowledge management
system, Consultancy-providing systems
Cognitive ModelEmphasize on conceptual strength, reuse and
standardization
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Knowledge Management Models
Network Model Focuses on connections and relationships
among elements of the KM systemConsiders how knowledge is acquired, shared
and transferred
Community ModelUsed for collaborative and interactive type of
KM systemsRecognizes the relationships between
organizationsChecks the need for contineous exchange
among knowledge rolesPrepared By: Ashique Rasool
Techniques to Model KnowledgeCommonKADS
Facto standard for knowledge Modeling Supports structured knowledge engineering
techniques Improved communication, standardization,
technology support and availability of reusable components
Protégé 2000 It is an open source tool, assists users in the
construction of large electronic knowledge bases Has an intutive user interface Allow use of inference engines and problem
solversPrepared By: Ashique Rasool
Benefits of Knowledge Management Knowledge-Related Benefits
Documentation and safe keeping of knowledgeHigh degree of availability and organization
wide accessReduce knowledge lossProvides background of innovation and new
knowledge creationControls redundancy of stored knowledge
Individual BenefitsHigh quality decision within a given time frame Job security and personal developmentRewards and recognition
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Benefits of Knowledge Management Organizational and Administrative
Benefits Improve customer service in most flexible wayImproved customer relationship and
brand imageReduce cost and increase productivityReduce process/product cycle timeFaster problem solvingEase of administration and controlSupporting best practicesUseful as a tool for human resource
development, training and research & developmentPrepared By: Ashique Rasool