chapter 3 attitude job satisfaction.pptx
TRANSCRIPT
Copyright © 2015 Pearson Education Ltd.
Chapter 3: Attitudes and Job Satisfaction
3-1
Copyright © 2015 Pearson Education Ltd.
Contrast the Three Components of an Attitude
Attitudes are evaluative statements – either favorable or unfavorable – about objects, people, or events.
They reflect how we feel about something.
LO 1
3-2
Copyright © 2015 Pearson Education Ltd.
Contrast the Three Components of an Attitude
LO 1
3-3
Copyright © 2015 Pearson Education Ltd.
Summarize the Relationship Between Attitudes and Behavior
Early research: the attitudes that people hold determine what they do.
Festinger proposed that cases of attitude following behavior illustrate the effects of cognitive dissonance. Cognitive dissonance is any incompatibility an
individual might perceive between two or more attitudes or between behavior and attitudes.
Research has generally concluded that people seek consistency among their attitudes and between their attitudes and their behavior.
LO 2
3-4
Copyright © 2015 Pearson Education Ltd.
Summarize the Relationship Between Attitudes and Behavior
Attitude
predicts
Behavior
Mitig
atin
g V
aria
ble
s
LO 2
3-5
Moderating Variables: Importance of the attitude Its correspondence to behavior Its accessibilityThe presence of social pressuresWhether a person has direct experience with the attitude
The attitude-behavior relationship is likely to be much stronger if an attitude refers to something with which we have direct personal experience.
Copyright © 2015 Pearson Education Ltd.
Job Satisfaction A positive feeling about the job resulting from an
evaluation of its characteristics.Job Involvement
Degree of psychological identification with the job where perceived performance is important to self-worth.
Psychological EmpowermentBelief in the degree of influence over one’s job,
competence, job meaningfulness, and autonomy.
LO 3
3-6
Compare and Contrast the Major Job Attitudes
Copyright © 2015 Pearson Education Ltd.
Organizational Commitment Identifying with a particular organization and its
goals and wishing to maintain membership in the organization.
Theoretical models propose that employees who are committed will be less likely to engage in work withdrawal even if they are dissatisfied, because they have a sense of organizational loyalty.
LO 3
3-7
Compare and Contrast the Major Job Attitudes
Copyright © 2015 Pearson Education Ltd.
Perceived Organizational Support (POS) Degree to which employees believe the
organization values their contribution and cares about their well-being.
Higher when rewards are fair, employees are involved in decision making, and supervisors are seen as supportive.
High POS is related to higher OCBs and performance.
LO 3
3-8
Compare and Contrast the Major Job Attitudes
Copyright © 2015 Pearson Education Ltd.
Compare and Contrast the Major Job Attitudes
Employee Engagement The degree of involvement with, satisfaction with,
and enthusiasm for the job. Engaged employees are passionate about their
work and company.
LO 3
3-9
Copyright © 2015 Pearson Education Ltd.
Compare and Contrast the Major Job Attitudes
Are these job attitudes really all that distinct? No, these attitudes are highly related; and while
there is some distinction, there is also a lot of overlap that may cause confusion.
Recent research identifies employees as being Enthusiastic stayers Reluctant stayers Enthusiastic leavers Reluctant leavers
LO 3
3-10
Copyright © 2015 Pearson Education Ltd.
Define Job Satisfaction and Show How It Can Be Measured LO 4
3-11
Copyright © 2015 Pearson Education Ltd.
Define Job Satisfaction and Show How It Can Be Measured Job Satisfaction
A positive feeling about a job resulting from an evaluation of its characteristics.
Two approaches for measuring job satisfaction are popular The single global rating. The summation of job facets.
LO 4
3-12
Copyright © 2015 Pearson Education Ltd.
Define Job Satisfaction and Show How It Can Be Measured LO 4
3-13
How satisfied are people in their jobs? Over the last 30 years, employees in the U.S. and
most developed countries have generally been satisfied with their jobs. With the recent economic downturn, more workers
are less satisfied. Satisfaction levels differ depending on the facet
involved. Employees in Western cultures have higher levels of
job satisfaction as compared to employees in Eastern cultures.
Copyright © 2015 Pearson Education Ltd.
Define Job Satisfaction and Show How It Can Be Measured LO 4
3-14
Copyright © 2015 Pearson Education Ltd.
Define Job Satisfaction and Show How It Can Be Measured LO 4
3-15
Copyright © 2015 Pearson Education Ltd.
Summarize the Main Causes of Job Satisfaction
What causes job satisfaction? Research shows that job satisfaction is correlated
with life satisfaction. Pay influences job satisfaction only to a point. Personality also plays a role in job satisfaction.
People who have positive core self-evaluations, who believe in their inner worth and basic competence, are more satisfied with their jobs than those with negative core self-evaluations.
LO 5
3-16
Copyright © 2015 Pearson Education Ltd.
Summarize the Main Causes of Job Satisfaction
LO 5
3-17
Copyright © 2015 Pearson Education Ltd.
Identify Four Employee Responses to Dissatisfaction
LO 6
3-18
Copyright © 2015 Pearson Education Ltd.
Identify Four Employee Responses to Dissatisfaction
More specific outcomes of job satisfaction include: Job Satisfaction and Job Performance
Happy workers are more likely to be productive workers. Job Satisfaction and OCB
People who are more satisfied with their jobs are more likely to engage in OCB.
Job Satisfaction and Customer SatisfactionSatisfied employees increase customer satisfaction and
loyalty. Job Satisfaction and Absenteeism
There is a consistent negative relationship between satisfaction and absenteeism, but it is moderate to weak.
LO 6
3-19
Copyright © 2015 Pearson Education Ltd.
Identify Four Employee Responses to Dissatisfaction
Job Satisfaction and Turnover A pattern of lowered job satisfaction is a predictor of
possible intent to leave. Job Satisfaction and Workplace Deviance
If employees don’t like their work environment, they’ll respond somehow.
Managers Often “Don’t Get It” Many managers are unconcerned about employee job
satisfaction. Others overestimate how satisfied employees are with their
jobs, so they don’t think there’s a problem when there is one.
LO 6
3-20
Copyright © 2015 Pearson Education Ltd.
Implications for ManagersPay attention to your employees’ job satisfaction levels as
determinants of their performance, turnover, absenteeism, and withdrawal behaviors.
Measure employee job attitudes objectively and at regular intervals in order to determine how employees are reacting to their work.
To raise employee satisfaction, evaluate the fit between the employee’s work interests and the intrinsic parts of his/her job to create work that is challenging and interesting to the individual.
Consider the fact that high pay alone is unlikely to create a satisfying work environment. 3-21