Chapter 14Teamwork

Teamwork benefits both team members andBusinesses.Teams are established and put together to complete

an entire phase of production. Members share responsibility and rewards of their efforts. Statistics show when workers contribute to the process of work, they report;

Greater Job Satisfaction Improved Self-Esteem Better Communication

14.1 Key Terms

Self-Directed= Functional Team= Cross-Functional Team= Team Planning= Facilitator= Total Quality Management (TQM)=Please take a few minutes to find these

terms inYour book pgs.272-284

Key Terms in Review Self-Directed=A team that is responsible

for choosing their own goals. Functional Teams= A group of people

from one department or area working on a project.

Cross-Functional Team =A group of people from different departments or areas working together.

Team Planning=Involves setting goals, assigning roles, and communicating regularly as a group.

Facilitator=Leader who coordinates team tasks.

Total Quality Management (TQM)=

“Quality Movement”, A theory of management that seeks to improve quality and customer service.

TQMCHAIN REACTION

1. When a Company improves quality, costsdecrease, due to… Less rework Fewer mistakes to correct Fewer delaysBetter use of machines, time and personnel 2. Productivity improves, resulting in a greatershare of the market. WHY? Higher Quality of Goods and Services Lower price to customer 3. Company stays in business longer and can provide more jobs.

Team Planning

Team Planning Involves;Setting Goals Both Short-Term and Long

TermAssigning RolesConducting Regular Assessment Obstacles include;Unclear GoalsGroups to large Competition among group members

Be An Effective Team Member Make team’s goals your top priority In meetings, listen actively and offer

suggestions Follow up on what you’re assigned task. Work to resolve conflicts within the

group. Respect your team members. Try to inspire others to get involved.

14.2 Leadership

Key TermsLeadership Style= How you behave when

youare in charge of other employees.1. Directing= Giving specifics and closely supervising.2. Coaching= Closing supervising, but asking for

directions and suggestions.3. Supporting=Sharing decision-making responsibilities

and encouraging independence.4. Delegating=Turning over responsibilities for decision-

making and completion of tasks.

Parliamentary Procedure=Procedure for running meetings developed in the 16th century in England.

1. Coming to Order =Meeting begins w/ tap of gavel.

minutes for the last meeting read and small committee report

given. 2. Discussing Old and New Business= Old business

discussed and decided, new business introduced and motions considered.

3. Voting on a Motion= Motion introduced and seconded

by members. Chair recognizes those who wish to comment.

After all have spoken a vote is called “Aye” the motion is

carried. 4. Adjourning=Member moves to adjourn and seconded.

Preparing for Chapter 14 Test Bring these notes AND…. Know and explain the meaning of the following

words…Self-StarterCustomerMissionDelegatingMinutesAssessmentTracking ScheduleAccountabilityGood Luck !!!!!!!!!