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2007 Thomson South-Western
Instructor Only Version
CHAPTER 12
MakingEffective and
Professional Oral
Presentations
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Chapter 12, Slide 2Mary Ellen Guffey, Essentials of Business Communication, 7e
Identify
your
purpose
Understandyour
audience
Organize
theconclusion
Organizethe
bodyOrganize
theintroduction
Getting Readyfor an Oral
Presentation
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Chapter 12, Slide 3Mary Ellen Guffey, Essentials of Business Communication, 7e
Identify Your Purpose
What do you wantyour audience to
believe, remember,or do when youfinish?
Aim all parts of yourtalk toward yourpurpose.
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Chapter 12, Slide 4Mary Ellen Guffey, Essentials of Business Communication, 7e
Understand Your Audience
Friendly, neutral, uninterested,hostile?
How to gain credibility? How to relate this information to
their needs?
How to make them rememberyour main points?
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Chapter 12, Slide 5Mary Ellen Guffey, Essentials of Business Communication, 7e
Succeeding With
Four Audience Types
Friendly
Neutral
Uninterested
Hostile
Click icon for more detai ls .
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Chapter 12, Slide 6Mary Ellen Guffey, Essentials of Business Communication, 7e
Organize the Introduction
Capture listeners attention and
get them involved.
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Chapter 12, Slide 7Mary Ellen Guffey, Essentials of Business Communication, 7e
A Promise
By the end of my talk,
you will . . . .
Dramatell a movingstory; describe a problem.
Eyecontactcommand
attention by making eyecontact with as manypeople as possible.
Ten Techniques for Getting
Your Audiences Attention
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Chapter 12, Slide 8Mary Ellen Guffey, Essentials of Business Communication, 7e
Movementleave the lectern area. Move
toward the audience.
Questionsask for a show of hands. Use
a rhetorical question. Demonstrationsinclude a member of
the audience.
Samples, gimmicksaward prizes tovolunteer participants; pass out samples.
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Chapter 12, Slide 9Mary Ellen Guffey, Essentials of Business Communication, 7e
Visualsuse graphics
and other visual aids. Dressprofessional
dress helps you lookmore competent andqualified
Appeal to the
audiences self-
interestaudiencemembers want to know,What's in it for me?
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Chapter 12, Slide 10Mary Ellen Guffey, Essentials of Business Communication, 7e
Organize the Introduction
Capture listeners attention and
get them involved.
Identify yourself and establishyour credibility.
Preview your main points.
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Patterns for Organizing the
Body of Your Presentation
Pattern Example
Chronology Describe the history of a problem,organized from the first sign of trouble to
the present.Geography/
space
Arrange a discussion of the changingdemographics of the workforce byregions, such as East Coast, West
Coast, and so forth.Topic/function/
conventional
grouping
Organize a report discussing mishandledairline baggage by the names of airlines.
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Chapter 12, Slide 13Mary Ellen Guffey, Essentials of Business Communication, 7e
Pattern Example
Comparison/
contrast(pro/con)
Compare organic farming methods with
those of modern industrial farming.
Journalism
pattern
Explain how identity thieves ruin yourgood name by discussing who, what,
when, where, why, and how.
Value/size Arrange a report describing fluctuationsin housing costs by house value groups(houses that cost $100,000, $200,000,and so forth).
Importance Organize from most important to leastimportant the reasons a company shouldmove its headquarters to a specific city.
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Chapter 12, Slide 14Mary Ellen Guffey, Essentials of Business Communication, 7e
Pattern Example
Problem/
solution
Discuss a problem followed by
possible solutions.Simple/
complex
Organize a report explaining geneticmodification of plants by discussingsimple seed production progressingto complex gene introduction.
Best case/
worst case
Analyze whether two companiesshould merge by presenting the best
case result (improved market share,profitability, employee morale)opposed to the worse case result(devalued stock, lost market share,
employee malaise).
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Chapter 12, Slide 16Mary Ellen Guffey, Essentials of Business Communication, 7e
Using Verbal Signposts to Transition
Switching
Directions I've just discussed three reasons
for X. Now I want to move on to Y.
Up to this point, I've concentratedon . . .; now let's look at another
significant factor . . .
As you can see, we have two
primary reasons explaining . . .Summarizing
Previewing
Now let's look at three reasons
for . . .
My next major point focuses on . . .
Let me review the two majorfactors I've just covered. . .
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Chapter 12, Slide 22Mary Ellen Guffey, Essentials of Business Communication, 7e
Selecting a Slide Template
You may choose from
a variety of predesigned
templates or design
your own.
Darker backgrounds arebetter in lighted rooms.
Lighter backgrounds are
better in darkened rooms.
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Chapter 12, Slide 23Mary Ellen Guffey, Essentials of Business Communication, 7e
Build Bullet Points
Focus on major concepts only.
Use concise phrases balanced
grammatically.Add graphics to illustrate and add
interest.
Avoid using too many transitioneffects.
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Chapter 12, Slide 24Mary Ellen Guffey, Essentials of Business Communication, 7e
Revising Slide to Improve Bullet
Points and Add Illustration
Improves wording andincludes an illustration
for added punch.
Does not useparallel wording.
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Chapter 12, Slide 25Mary Ellen Guffey, Essentials of Business Communication, 7e
Add Multimedia and Other Effects
Consider adding sound, animation,and video.
Include hyperlinks ("hot spots" onthe screen) to jump to sourcesoutside your presentation.
Avoid too many "bells andwhistles."
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Chapter 12, Slide 26Mary Ellen Guffey, Essentials of Business Communication, 7e
Converting a Bulleted List to an
Animated Diagram
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Chapter 12, Slide 27Mary Ellen Guffey, Essentials of Business Communication, 7e
Using a Bar Chart to Illustrate a Concept
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Chapter 12, Slide 31Mary Ellen Guffey, Essentials of Business Communication, 7e
Shift the focus from yourself to yourvisual aids.
Ignore stumbles; keep going. Don't
apologize. Don't admit you're nervous.
Feel proud when you finish.
Reward yourself.
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Chapter 12, Slide 32Mary Ellen Guffey, Essentials of Business Communication, 7e
Eight Serious
Presentation Blunders*
Being dull. Relying on only one or twoillustrations to make your points.
Not repeating your main point oftenenough.
Not answering the audience's mostpressing question: What's in it for me?
Failing to use signal phrases to focus onmain points.
*Supplementary lecture. Not included in textbook.
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