Chapter 10 -Team work and

Carnegie’s Principles

ME101

Dr. Nhut Tan Ho

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Lecture Objectives and Activities

• Impart a team vision to show why team and collaboration are important

• Provide practical advice for organizing and functioning as a team

• Active learning activities• Team activity:

• Role playing (Forming, Storming, Norming, and Performing)

• Perform a 3-5 minute skit

What Makes a SuccessfulTeam?

• A common goal

• Leadership

• Each member makes unique contributions

• Effective communication

• Creativity

• Good planning and use of resources

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Team Leadership Structures

• Traditional: One leader, who directs subordinates. Leader typically is the only one who “speaks”.

• Participative: Leader is closer to individual workers.

• Flat: There is no “leader”. All members are equal. The leadership “moves” with the situation to the worker with the most expertise in a given subject

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Growth stages of a team

Forming

Performing Storming

Norming

Team-growing phases (I)

• Forming• Positive expectations

• Unclear of goals

• Task accomplishment is low

• Participation is polite, cautious

• Little division of labor

• Attention to process is generally ignored

• Storming• Goals are becoming clearer

• Participation in sub-groups

• Motivation is lowered because of discrepancies

• Negative reaction to leader

• Power struggles for leadership

• Task accomplishment remains slow

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Team-growing phases (II)

• Norming• Productivity begins to rise

• Goals agreed upon

• Expectations are based on reality

• Structure and operating procedures are clear

• Cohesion intensifies

• Expression of feelings increasingly open

• Performing• Team atmosphere are supportive and open

• Goal commitment is high

• Members trust and accept on another

• Leadership is informal and shared

• Synergy is created

Active-Learning Activity

• With a team of three to five people, • Do one of the following 3-5 minute skits:

• Perform an interpretative dance

• Sing a song

• Demonstrate a body language

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Decisions within a Team

• Consensus: All team members agree on a decision

• Majority Rule

• Minority/Committee decision

• Expert input

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Grading a Team Effort

• Did the team accomplish its goal?

• Were results of a high quality? If not, why?

• Did the team grow throughout the process?

• Evaluate the team leader

• Evaluate the other members of the team

• Evaluate your own contribution to the project

• Peer evaluations: mid-term and final10

How to Win Friends and

Influence People

by Dale Carnegie

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Fundamental techniques in handling people

• Don’t criticize, condemn, or complain

• Give honest and sincere appreciation

• Arouse in the other person an eager want

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How to Win People to Your Way of Thinking (1/2)

• The only way to get the best of an argument is to avoid it

• Show respect for the other person’s opinions. Never say, “You’re wrong”

• If you are wrong, admit it quickly and emphatically.

• Begin in a friendly way

• Get the other person saying “yes, yes” immediately

• Let the other person do a great deal of the talking

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How to Win People to Your Way of Thinking (2/2)

• Let the other person feel that the idea is his or her

• Try honestly to see things from other person’s point of view

• Be sympathetic with the other person’s ideas and desires

• Appeal to the nobler motives

• Dramatize your idea

• Throw down a challenge14

Be a Leader: How to Change People Without Giving Offense or Arousing

Resentment (1/2)

• Begin with praise and honest appreciation

• Call attention to people’s mistakes indirectly

• Talk about your own mistakes before criticizing other people

• Ask questions instead of giving direct orders

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Be a Leader: How to Change People Without Giving Offense or Arousing

Resentment (2/2)

• Let the other person save face

• Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise”

• Give the other person a fine reputation to live up to

• Use encouragement. Make the fault seem easy to correct

• Make the other person happy about doing the things you suggest

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Lecture Recap: Team work

• Team skills • are as important as technical skills

• are valued in school and in corporate world

• Next lecture: Project management

• Homework reminder