chapter 1 the modern organization in the global, web-based environment
TRANSCRIPT
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CHAPTER 1
The Modern Organization in the Global, Web-Based Environment
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LEARNING OBJECTIVES
Describe business processes and discuss business process management
Differentiate among data, information, and knowledge
Differentiate between information technology infrastructure and information technology architecture
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LEARNING OBJECTIVES (continued) Describe the global business environment
and the new information technology infrastructure
Discuss the relationships among business pressures, organizational responses, and information systems
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Homo Conexus
This is the most connected generation in history
We practice continuous computing We are surrounded by a personal, movable
information network
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Information Systems/Technology
Management Information System (MIS)
Information Technology (IT)
– the planning for, development, management, and use of Information Technology tools to help people perform the tasks of information processing and management.
– any computer-based tool used to support needs of an organization
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1.1 Business Processes
Business Process
Business Process Management
– collection of related activities that produce a product or a service of value to the organization, its business partners, and/or its customers.
– management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.
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Notify Traveler
Receive Ticket Order
Reserve Seats
Charge Credit Card
Confirm Flight(s)
Issue e-Ticket
Plan Trip
Check Flights
Submit Ticket Order
Receive e-Ticket
Seats Available
Use Credit Card?
Charge OK?
Seats Available
?
Notify Traveler
Frequent Flyer
Mileage Sufficient?
Subtract Mileage
NO
YES
NO
YES
NO
YES
NO
YES
Traveler Airline Web Site
YES
NO
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1.2 Information Systems:Concepts and Definitions
Data Item
Information
– elementary description of things, events, activities and transactions that are recorded, classified and stored but are not organized to convey any specific meaning.
– data organized so that they have meaning and value to the recipient.
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1.2 Information Systems:Concepts and Definitions
Knowledge – data and/or information organized and processed to convey understanding, experience, accumulated learning and expertise as they apply to a current problem or activity.
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Data Information Knowledge
1.2 Information Systems:Concepts and Definitions
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Information Systems: Concepts and Definitions (continued)
Information Technology Architecture – a high-level map or plan of the information assets in an organization, which guides current operations and is a blueprint for future directions.
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IT Architecture of Online Travel Agency
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Information Systems: Concepts and Definitions (continued)
Information Technology Infrastructure – the physical facilities, IT components, IT services and IT management that support an entire organization.
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IT Components, IT Platform, IT Services, and IT Infrastructure
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1.3 The Global, Web-Based Platform
Best represented by the Internet and the World Wide Web
Enables us to connect, compute, communicate, collaborate, and compete everywhere and anytime
Operates without regard to geography, time, distance, and language
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The Stages of Globalization (From Thomas Friedman in The World is Flat)
Globalization 1.0 (from 1492 to 1800) Globalization 2.0 (from 1800 to 2000) Globalization 3.0 (from 2000 to the present)
1.0
2.0
3.0
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1.4 Business Pressures, Organizational Responses, and IT Support
Business Pressures Market Pressures Technology Pressures Societal Pressures
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Business Pressures, Organizational Responses, and IT Support
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Market Pressures
The Global Economy & Strong Competition The Changing Nature of the Workforce Powerful customers
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Technology Pressures
Technological Innovation and Obsolescence Information Overload
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Societal Pressures
Social Responsibility Government Regulation and Deregulation Protection Against Terrorist Attacks Ethical Issues
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Organizational Responses
Strategic Systems Customer Focus Make-to-Order and mass customization E-business and E-commerce
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1.5 Why Are Information Systems Important to You? Information systems and information
technologies are integral to your lives
Information systems offer career opportunities
Information systems are used by all functional areas in an organization
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Misinformation about Information Systems Career Opportunities Myth #1: There are no computing jobs. Myth #2: There will be no IT jobs when I
graduate. Myth #3: All IT-related jobs are moving
offshore. Myth #4: IT salaries are lower due to cheap
overseas labor.