chap001c2

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HO VAN HIEN (MBA)

Ho Van Hien

Master in Business & Marketing Management

Tell 0908285868

Email [email protected]

Subject Introduction to Management

ABOUT MY SELF

ABOUT MY SELF

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HO VAN HIEN (MBA)

COURSE REGULATIONS

Dont use telephone in the class

Be Punctual

To be diligent (=>80% Total Time)

Dont do others in the class

Testing

COURSES REGULATIONS

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11Chapter

Managers and

Managing

What is

Management?Why Study

Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

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HO VAN HIEN (MBA)

LEARNING OBJECTIVES

.After studying this chapter, you should be able to

1.Describe what is management ?

Why management is important ?

What managers do ?How managers utilize resources efficiently and

effectively to achieve organization goals ?

2.Differentiate among 3 levels of managementUnderstand the responsibilities of managers

at different levels in the organizational hierarchy

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Learning Objectives (contd)

LEARNING OBJECTIVES (contd)

3. Distinguish among Planning, Organizing, Leading &Controlling

Explain how managers ability to handle each one can

affect organizational performance

4. Identify the roles managers perform, the skills they

need to execute those roles effectively & the way

new IT is affecting these roles & skills.

5. Discuss the principal challenges managers face in

todays increasingly competitive global environment

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Chapter Outline

CHAPTER OUTLINE

1. What is Management? - Achieving High Performance : A Managers Goal

2. Why Study Management?

4. Types of Managers + Levels of Management

+ Areas of Managers

+ Recent Changes in Managerial Hierarchies

3. Managerial Functions POLC

Planning /Organizing/Leading /Controlling

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Chapter Outline (contd)

5. IT, Managerial Roles & Skills

+ Managerial Roles Identified by Mintzberg

+ Being a Manager

+ Managerial Skills

6. Challenges for Management in a Global

Environment

+Building a Competitive Advantages

+ Maintaining Ethical Standards

+ Managing a Diverse Workforce

+ Utilizing New IT & E- commerce

CHAPTER OUTLINE (contd)

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What Is Management?

Management The planning, organizing, leading, and controlling

of human and other resources to achieve

organizational goals effectively and efficiently. Managers

The people responsible for supervising the use of

an organizations resources to meet its goals.

Resources are organizational assets People Skills Knowledge Information Raw materials Machinery Financial capital

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

8/6/2019 chap001c2


- Wrong Goals

- Poor useResources

Figure 1.1

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

Efficiency,E

ffect

iveness&

Perfor

manceinan

Orga

nization

Effect i

veness

Efficiency HighLow

High

Low

+ Right Goals

- Poor useResources

- Inappropriate Goals

+Good useResources

+ Right Goals

+ Good useResources

Product client want

Good Price& Quality

High quality

Client dont want

Low quality

Client dont want

Product client wantExpensive Price

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Organizational Performance

Organizational Performance

A measure of how efficiently and effectively

managers are using organizational resources tosatisfy customers and achieve goals.

Efficiency

A measure of how well or productively resources

are used to achieve a goal. Effectiveness

A measure of the appropriateness of the goals anorganization is pursuing and the degree to whichthey are achieved.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

ORGANIZATIONAL PERFORMANCE

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Why Study Management?

Proper management directly impacts

improvements in the well-being of a

society.

Studying management helps people tounderstand what management is and

prepares them to accomplish managerial

activities in their organizations.

Studying management opens a path to a

well-paying job and a satisfying career.

What is

Management? Why Study

Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

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ORGANIZING + Establish Task

+ Authority

Relationships

PLANNING+ Appropriate Goals

+ Good Resources

CONTROLLING+ Accurate Measuring

+ Monitoring Systems

+ EvaluateAchieve

Goals

Figure 1.2

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

FOUR FUNCTIONS OF MANAGEMENT

LEADING+ Motivate coordinate

+ Energize individuals

& groups

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Identifying and selecting appropriate goals

and courses of action for an organization.

Outcome = strategy of the organization.

Three steps in the planning process

Deciding which goals to pursue Deciding what courses of action to adopt

Deciding how to allocate resources

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

PLANNING

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Organizations

People working together and coordinating their

actions to achieve specific goals. Goal

A desired future condition that the organization

seeks to achieve.

Strategy A cluster of decisions about what goals to pursue,

what actions to take, and how to use resources to

achieve goals.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

MANAGEMENT KEY CONCEPTS

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Structuring working relationships in a way that allows

organizational members to work together to achieve

organizational goals.

Outcome = Organizational Structure Formal system of task and reporting relationships that

coordinates and motivates employees.

Involves:

Grouping employees into departments according to thetasks performed.

Laying out lines of authority and responsibility for

organizational members.

Deciding best way to coordinate resources, (eg. Human)

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

ORGANIZING

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Articulating a clear vision to follow, and

energizing and enabling organizational

members so they understand the part they

play in attaining organizational goals.

Leadership involves using power, influence,

vision, persuasion, and communication skills.

Outcome = highly motivated and committed

organizational members.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

LEADING

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Evaluating how well an organization isachieving its goals and taking action to

maintain or improve performance. Monitoring individuals, departments, and theorganization to determine if desired performancestandards have been reached.

Taking corrective action to increase performance

as required. Outcome = ability to measure performance

accurately and regulate efficiency andeffectiveness.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

CONTROLLING

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Levels of management First-line managers

Responsible for day-to-day operations. Supervise people

performing activities required to make the good or service.

Middle managers Supervise first-line managers. Are responsible to find the

best way to use departmental resources to achieve goals.

Top managers

Responsible for all departments and have cross-

departmental responsibility. Establish organizational

goals and monitor middle managers. Form the top

management team along with the CEO and COO.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

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SHAREHOLDERS- Buy shares in corporation- Elect board of directors

BOARD OF DIRECTORS

- Set overall policy- Authorize major transitions

- Hire CEO

TOP MANAGEMENT- CEO, CFO, COO

- Manage overall operations and changes- Make major decisions and set overall goals

MIDDLE MANAGEMENT- plant/branch manager, division head/director

- Liaison between top and other levels

FIRST LINE MANAGEMENT- supervisors, department heads

- Coordinate day-to-day operations

- Supervise employees

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

LEVELS OF MANAGEMENT IN A CORPORATION

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HO VAN HIEN (MBA)Figure 1.3

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

LEVELS OF MANAGEMENT

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What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

RELATIVE AMOUNT OF TIME THAT MANAGERSSPEND ON THE 4 MANAGERIAL FUNCTIONS

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What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management


33%

(O)

36%

(L)

13%(C)

18%

(P)

36%

(O)

22%

(L)

14%

(C)

28%

(P)15%

(P)

Middle

Managers

Top

managers

51%

(L)

10%

(C)15%

(P)

24%

(O)

First line

Managers

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What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management


Top

Manager

Middle

Manager

Middle

Manager

Middle

Manager

Middle

Manager

First line

Manager

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HO VAN HIEN (MBA)

Department

A group of people who work together and

possess similar skills or use the sameknowledge, tools, or techniques.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

AREAS OF MANAGERS

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Factors Creating Change

Global Competition

New Information Technologies (IT) & E-commerce Restructuring

Downsizing an organization by eliminating jobs at

all levels in the organization.

Reduces labor costs by cutting jobs Promotes higher efficiency in use of resources

May result in low morale and overwork complaints for

surviving employees

May increase customer complaints about service.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

RECENT CHANGES IN MANAGERIAL HIERARCHIES

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Empowerment

Expanding tasks and responsibilities of workers.

First-line managers act as coaches and mentors inproviding advice and guidance to teams.

Self-Managed Teams

A group of employees with the responsibility forsupervising their own actions such that the team

can monitor its members and the quality of the

work performed.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

MANAGEMENT TRENDS

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Managerial Role

The specific tasks that a person is expected to

perform because of the position he or she holds inthe organization.

Roles are directed inside as well as outside

the organization. Roles are defined into three role categories

(asidentified by Mintzberg):

Interpersonal Informational Decisional

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

IT,MANAGERIAL ROLES & SKILLS

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Roles associated with methods managers usein planning strategy and utilizing resources. Entrepreneur deciding which new projects or

programs to initiate and to invest resources in. Disturbance handler managing an unexpected

event or crisis.

Resource allocator assigning resources between

functions and divisions, setting the budgets of lowermanagers.

Negotiator reaching agreements between othermanagers, unions, customers, or shareholders.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

DECISIONAL ROLES

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Roles that managers assume to provide

direction and supervision to both employees

and the organization as a whole. Figurehead symbolizing the organizationsmission and what it is seeking to achieve.

Leader training, counseling, and mentoring high

employee performance. Liaison linking and coordinating the activities of

people and groups both inside and outside the

organization.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

INTERPERSONAL ROLES

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Roles associated with the tasks needed to

obtain and transmit information in the

process of managing the organization. Monitor analyzing information from both the internal

and external environment.

Disseminator transmitting information to influence

the attitudes and behavior of employees. Spokesperson using information to positively

influence the way people in and out of the organization

respond to it.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

INFORMATIONAL ROLES

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Conceptual skills

The ability to analyze and diagnose

a situation and distinguish between

cause and effect.

Human skills

The ability to understand, alter, lead,

and control the behavior of other

individuals and groups.

Technical skills

The specific knowledge and techniques

required to perform an organizational role.

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

MANAGERIAL SKILLS

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What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

SKILLS TYPES NEEDED BY MANAGERIAL LEVEL

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HO VAN HIEN (MBA)

Increasing Efficiency

Reducing the quantity of resources used to produce

goods and services

Increasing Quality Introducing Total Quality Management (TQM) to improve

quality

Increasing Innovation Adapting to bring new products to market faster

Increasing Responsiveness to Customers Empowering employees to deal with customers

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

BUILDING A COMPETITIVE ADVANTAGE

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What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

BUILDING BLOCKS OF COMPETITIVE ADVANTAGE

Efficiency Innovation

Quality Responsivenessto Customers

Competitive

Advantage

F

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Factors Influencing Behaviors

External pressures from stockholders for increased

organizational financial performance

Internal pressures from top management on lower-

level managers to increase the organizations

competitive performance and profitability

Societal, cultural, and environment demands on the

organization

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

MAINTAINING ETHICAL STANDARDS

F

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The Increasing Diversity of the Workforce

Non-Discriminatory Employment Practices

Performance-Enhancing Benefits of a DiverseWorkforce

What is


Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

MANAGING A DIVERSE WORKFORCE

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F

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THE END

What is

Management? Why Study

Management?

Four

Functions of

Management

Types of

Managers

IT, Managerial

Roles & Skills

Challengesfor

Management

chap001c2

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