Changing the way

people feel about insurance

FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah and Family Takaful products across a number of its markets.

FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group.

Entered the market in February 2013 with acquisition of ING

More than 504,000 customers**Includes more than 106,000 group members

More than 730 employees | More than 2,900 tied agents

Strong ratings: FWD Life rated “A3” by Moody’s and “A” by Fitch. FWD General Insurance rated “A” by Fitch

In top 10 of life insurance companies in Hong Kong2

Bank partners include Bank of Communications (Hong Kong) Limited, China Construction Bank (Asia) Corporation Ltd, and Industrial & Commercial Bank of China (Asia)

Retail partners include 7-Eleven, Cathay Pacific, CSL Mobile, Sony, Tap & Go Payments, and 3 Hong Kong by Hutchison Telecommunications

Life | Medical | General | Employee Benefits | Financial Planning

Entered the market in April 2017 with the acquisition of AIG Fuji Life Japan

17 offices across Japan

More than 1.2 million customers5**Includes more than 43,000 group members

883 employees

Life | Medical | Employee Benefits

Entered the market in February 2013 with acquisition of ING

More than 1.8 million customers* *Includes more than 800,000 group members

More than 1,500 employees | More than 4,200 tied agents

In top 7 of life insurance companies in Thailand3

Long term bancassurance partnership with TMB, one of the largest banks in Thailand, partnership with CIMB

Retail partners include 7-Eleven, Tesco Lotus

Life | Medical | Employee Benefits

Opened for business in February 2014. Announced joint-venture with FWD in June 2015

More than 630,000 customers* *Includes more than 200,000 group members

309 employees | Nearly 2,600 tied agents

IDR1,983.5m paid-up capital

In top 2 of employee benefits providers in Indonesia4

Bank partners include BTN Bank, BTPN Bank, KEB Hana Bank, Bank Victoria, QNB Bank, Panin Bank Sharia, BFI Leasing Co. and Bank Mestika

Life | Medical | Employee Benefits | Shariah

More than 5 million customers*, 4,9001 employees and 18,200 agents*Includes more than 3.2 million individual customers & 1.8 million group members

More than US$30 billion in assetsFWD Group

Hong Kong & Macau

Japan

Thailand

Indonesia

Changing the way

people feel about insurance

First life insurance licence granted in the Philippines in nearly 10 years. Opened for business in September 2014

Almost 680,000 customers**Includes more than 590,000 group members

More than 580 employees | More than 3,300 tied agents

#8 based on new business annual premium equivalent6

The most highly-capitalised insurer in the country with PHP2.3 billion paid-up capital7

Partners include Security Bank and TrueMoney Philippines

Life | Medical | Employee Benefits

Entered the market in March 2019 with the acquisition of 49% stake in HSBC Amanah Takaful

More than 82,000 customers**Includes more than 49,000 group members

130 employees

Partnership with HSBC Amanah Bank

Family Takaful

All figures above as of 31 March 2019 unless otherwise specified in footnotes.1 Includes Group office employees2 Provisional Statistics on Hong Kong Long Term Insurance Business, January to March 2019, Insurance Authority of Hong Kong3 Total business Monthly Report March 2019, Thai Life Assurance Association4 New Business Quarterly Report Q1 2019, Indonesian Life Insurance Association5 Total number of policies as of 31 March 20196 New Business Annual Premium Equivalent of Life Insurance Companies Year 2018, Republic of the Philippines Department of Finance Insurance Commission7 Paid-Up Capital of Life lnsurance Companies Year 2018, Republic of the Philippines, Department of Finance, Insurance Commission

Entered the market in April 2016 with the acquisition of group medical provider Shenton Insurance, with a composite license to expand the business

Singapore’s first fully direct and online life and general insurer

More than 330,000 customers**Includes almost 88,000 group members

More than 200 employees

Life | Medical | General | Employee Benefits

Entered the market in June 2016 with the acquisition of Great Eastern Life Vietnam

More than 61,700 customers

More than 250 employees | More than 5,200 tied agents

VND3,675 billion paid-up capital

Partners include ABBANK, Nam A Bank and Tiki Corporation

Life | Medical

Philippines

Malaysia

Singapore

Vietnam

Changing the way

people feel about insurance

Timeline

Our Group Management

February 2013 April 2014

June 2016

Pacific Century Group acquires Hong Kong, Macau, and Thailand insurance businesses

of ING Groep. N.V.

FWD enters the Philippines with

new licence

FWD enters Vietnam acquiring Great

Eastern Life Vietnam

Huynh Thanh Phong Group Chief

Executive Officer

Amy Hoe Executive Vice

President, Group Chief Technology & Operations Officer

Rob Schimek Managing Director and Group Chief

Operating Officer

Arthur Lee Executive Vice President, New

Markets & Corporate Governance and South-East Asia

Chairman

Boon-Kee Tan Group Chief

Business Officer

Craig Merdian Executive Vice

President, Group Chief Financial Officer

Julian Lipman Executive Vice

President, Group Chief of Staff

Alvin Chooi Executive Vice

President, Group Chief Strategy Officer

Tim Oliver Group Chief Customer

& Marketing Officer

Binayak Dutta Managing Director,

Emerging Markets and Group Chief Distribution

Officer

Maree Higgins Group Chief Human

Resources Officer

FWD opens for business in the

Philippines

Direct-to-consumer

business launches in Singapore

China Representative Office opens in

Shanghai

FWD enters Japan acquiring

AIG Fuji Life

Indonesia brand presence formalised

with joint-venture

Early renewal of long-term

bancassurance partnership is secured

with TMB Bank in Thailand

Sharia license is granted in Indonesia

FWD agrees to acquire PT

Commonwealth Life in Indonesia

FWD enters Singapore acquiring Shenton Insurance

FWD completes acquisition of 49%

stake in HSBC Amanah Takaful in Malaysia

FWD agrees to acquire MetLife Hong Kong

FWD agrees to acquire SCB Life

and enter into long-term bancassurance

partnership with SCB in Thailand

The Honourable Ronald Arculli is

appointed FWD Group Chairman

FWD brand is unveiled

Swiss Re acquires 12.3% stake

Brand presence establishes in

Indonesia

August 2013

September 2014 September 2016

October 2013

November 2014

April 2017

December 2013

June 2015

July 2017

April 2016

March 2019 June 2019 July 2019

January 2013

August 2015

October 2018

Changing the way

people feel about insurance

Our Country Executive Leaders

Our Shareholders

Minority Shareholders

Swiss Re Group | GIC Ventures | RRJ Capital Master Fund III | Hopu Investments

FWD Group Management Holdings Limited13/F., 14 Taikoo Wan Road, Taikoo Shing Hong Kong

Press Enquiries: FWD Group Corporate CommunicationsTel: +65 6727 5731 Email: groupenquiries@fwd.com

For more information please visit www.fwd.com

Pacific Century Group

Pacific Century Group (PCG) is an Asia-based private investment group established in 1993 with interests across three core business pillars; technology, media & telecommunications (TMT), financial services, and property.

PCG has demonstrated a strong track record of successful investing, and has a long-term sustainable network in Asia and across its core business pillars.

www.pcg-group.com

Financial Services:PineBridge Investments | FWD Group

Technology, Media & Telecommunications:PCCW | HKT

Property:Pacific Century Premium Developments

Poramasiri Manolamai Chief Executive Officer,

Thailand

Anantharaman Sridharan President Director,

Indonesia

Abhishek Bhatia Group Chief Officer, New

Business Models and Chief Executive Officer,

Singapore

Peter Grimes President and Chief Executive Officer,

Philippines

Huynh Huu Khang General Director,

Vietnam

Norio Tomono Representative Director

President and Chief Executive Officer, Japan

Ken Lau Managing Director, Greater China, and Chief Executive

Officer, Hong Kong

Salim Majid Zain Chief Executive Officer, FWD Takaful, Malaysia