changes in hr in the new digital world of work - propay · at propay partners, we use a wide...

2nd Meca South HR/IR Convention

Changes in HR in the New

Digital World of Work

JULY 18, 2017

Your ASEAN Payroll & Employee Mobility Solutions Partner

Changes in HR in the New

Digital World of Work

1. Defining IR 4.0 for Businesses

2. Transforming Lives & Workplaces

3. Arrival of Digital HR

4. Emerging HR Technology

5. Reinvention of Talent Management

6. Robust Performance Management

7. Culture

8. Feedback

9. How Global Leadership Development Will Change

10.Revolution of Corporate Learning

11.Diversity, Inclusion & Gender Equality

12.Analytics & Data

13.Finding your Place in the Boardroom



“Rewriting the Rules” produced by Deloitte University Press on Global Human Capital Trends

Video link : https://goo.gl/D99WzR

https://goo.gl/D99WzR

1. Defining IR 4.0 for Businesses


Industrial Revolution 4.0

CLOUD!

At Propay Partners, we use a wide variety of HR

tools on cloud where employees can access real-time info on their salary, taxes, leaves,

claims, & expenses in just a single click. Our

systems have been designed to enable

information access from a unified platform.


Industry 4.0 – Automation, IoT, Big Data &

Cloud Computing

How Disruption Changes the World Around Us


2. Transforming Lives & Workplaces

Brand promise

Learning opportunities

Consistent employment experience

Customer-like experience

Appealing organizational

culture

SOURCE: Aon Hewitt


3. Arrival of Digital HR

The ‘Millennial’ HR’s Deliverables

Key Elements of the Digital Work

Environment

Business process as a

service Talent

development

Social collaboration

Rewards and benefitsTalent

Acquisition

Workforce analytics

and planning


SOURCE: Cognizant

4. EMERGING HR TECHNOLOGY


FINDING


5. Reinvention of Talent Management


SOURCE: BUSINESS INSIDER

Rethinking Talent Management

Digitally Tailored Job Market

Career sites like LinkedIn,

CareerBuilder and

Monster.com have changed

the way employers &

employees connect to find

new opportunities

Connection

People scour platforms

such as Glassdoor to learn

what current employees

have to say about their job

satisfaction, company

culture, and lifestyle

Satisfaction

Freelancer.com, Toptal,

and Upwork have

transformed the sourcing of

contractors’ services

around the world via a

transparent job market

Services


6. Robust Performance Management

Trends in gamification and the consumerisation of

enterprise applications will drive demand to include

employee performance metrics in performance

management tools

Page load times, component render times, heat maps,

segmentation, and a handful of other statistics are captured

by modern browsers and application platforms

These can be collected and analyzed to determine how an

application’s user experience affects things like shopping

cart abandonment and conversion (or the percentage of

site visitors that actually complete a desired transaction,

like purchasing something)

Software testing firm SOASTA, for example, can show

customers which pages’ performance have a greater effect

on conversion rate, and thus should get the most attention

01

02

03

04

Trends in Application & Digital Performance Management


‘Customer-centric’ Cultures

• What does business with a customer-centric

culture feel like? Ever tried Zipcar?

• Observation: A soon-to-be-married couple

recently used Zipcar to book furniture and

realized their booking was for the wrong day!

• The Winning Stroke: Zipcar didn’t charge

them to change the booking, but also sent

them a hand-written wedding card and an

Ikea voucher!

‘Action-biased’ Cultures

• How is it that Google never alienates its

most important resource -- people’s

actions, energies, insights and

commitment?

• Observation: Employees are allowed up

to 1 day/week to work on whatever they

wanted.

• The Winning Stroke: Gmail, AdWords,

Google News & GTalk were all

successfully incubated as a result.

‘Networked’ Cultures

• How has digital disruptor Spotify

changed the way 60 million people

consume music?

• Observation: It claims it is, in large part,

due to its “agile culture”. It has small

teams, located in one place, acting like

a mini startup.

• The Winning Stroke: While the team has

a long-term mission given by the

company, it sets its own working styles

and approach.

‘Purpose-driven’ Cultures

• What makes TransferWise’s purpose --

to right the wrong of large transfer fees

charged by many banks -- so

admirable?

• Observation: TransferWise conducts

flash mobs exclaiming that it (unlike

banks) hides nothing.

• The Winning Stroke: The message is

not about using TransferWise’s services,

it’s about joining its moral crusade.


SOURCE: BRILLIANTNOISE.COM

Culture

Changes In

The Digital

World

7. Culture

Impact your Organization's Culture has on its

Ability to Realize its Core Mission and Vision?


SOURCE: Deloitte - Transitioning to the Future of Work & the Workplace

Getting it RightResponses via Apps

•There’s an abundance of new, app-like platforms that firms can use to measure how their employees feel, and engage them as a result

•Tech should increase the speed and frequency of data collection

Real time Chats

•Conversations should be in real time

•Greater transparency helps -- why shouldn’t all employees see how everyone else is feeling

Teams can be made to submit their plans for the week so their manager can keep track of them (in place of a team meeting) and others offer the chance to send a virtual high five as a form of recognition

Managers will be empowered in being able to collect data more easily, but the resulting behavior may be that they relax behind an app, collecting feedback through it and even using it for recognition and in place of team meetings


8. Feedback

The Agile, Digitally-Savvy Leader


9. HOW GLOBAL LEADERSHIP DEVELOPMENT WILL CHANGE

Digital learning tools are now accessible across devices and where teaching environments are often generated, shared and updated by users

Organizations are now running applications such as MOOCs (massive open online courses), SPOCs (small private online courses), virtual classrooms & simulations for their staff.

One global Asian manufacturer offers digital 3-D learning where employees can “see” and “feel” factory equipment. Global food company Danone also rolled out its cloud-based Danone Campus 2.0 in 2014.


10. Revolution of Corporate Learning

• Millennials see inclusion as a mandatory part of corporate culture, defining how the company listens to them at work.

• Shareholders, customers & suppliers are taking a closer look at the issue.

• Inclusion touches issues of employee engagement, fairness, human rights & even social justice.

• Research indicates that diverse teams outperform their peers.

• Equality and gender pay equity continue to gather public attention.

Deloitte’s ‘High Impact Talent Management Research’ shows building an inclusive culture is now the no 1 predictive strategy for global financial performance, bringing this topics into the focus of CEO.


11. Diversity, Inclusion & Gender Equality


Source: Aon Hewitt

Building HR's Way of Life Around Data

12. Analytics & Data

Embrace the mandate to

enhance business

performance

Move from being the

follower to the leader

Set employee engagement as top priority for your company

Ensure external feedback through

customers and partners

Ensure Human capital

transformation for successful businesses


13. FINDING YOUR PLACE IN THE

BOARDROOM

MALAYSIA (HQ)Suite 507, Block F, Phileo Damansara

1,9, Jalan 16/11, off Jalan Damansara,

46350 Petaling Jaya, Selangor Darul

Ehsan, Malaysia.

T: +603 7665 6688

SINGAPORE37th Floor, Singapore Land Tower,

50 Raffles Place,

Singapore 048623.

T: +65 3159 0661

THAILAND33 Soi. Pradipat 17,Pradipat Road

Samsenai, Phayathai,

Bangkok,10400,

Thailand.

T: +66 6 000 35470

THANK YOU


[email protected] www.propaypartners.com Propay Partners Propay Partners

changes in hr in the new digital world of work - propay · at propay partners, we use a wide...

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