change your questions change your world - tulsa pmi pdc
DESCRIPTION
At a critical moment in history the world pivoted because people began to look at things from a different perspective. They stopped asking themselves, “How do we get to the water?” and started asking themselves, “How do we get the water to us?” When we change our questions we get entirely different outcomes. Questions are powerful tools in the hands of agile teams that can help people discover innovative solutions that have been locked inside waiting to be released into our products! This high-energy workshop teaches how questions can be used to help a team learn, grow, and break through thought barriers. Learn what makes certain questions provoke more thought than others and how to make your questions more impactful.TRANSCRIPT
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Change Your QuestionsChange Your World
Photo © Oleksiy Mark - Fotolia.com
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Allison Pollard, ICP-AC, PSM, CSM, PSPO, CSP, PMP, PMI-ACP
Firm believer in continuous improvement and the power of teams to affect change
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Cherie Silas, PSM, CSM, PSPO, CSP, PMP
Strong desire to help people arrive at the place they define as success in both personal and professional life
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Coaching People or Fixing People?
• Coaching people means treating them as naturally creative, resourceful, and whole• Fixing people assumes they
aren’t capable of changing their own habits
Photo © tecnofotocr - Fotolia.com
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Agenda for this session
• What questions do and why to ask them• The architecture of powerful questions• Recognizing more/less powerful questions• Exploring types of powerful questions• Asking powerful questions with curiosity
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What is the question?How could the parade attractions be made larger or taller?
Photo by Macy’s, Inc
At the first-ever Macy's Day Parade, employees dressed in fun costumes and traveled with Central Park zoo animals and floats. The parade drew a large crowd, and it was difficult to see.
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Changing the question
How could the parade attractions be put in the air for people to see?
By asking a different question, a different solution became clear – balloons.
Photo by Macy’s, Inc
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What Questions Do
• Think outside the box• Create solutions they can
own• Motivates to take action
Photo © Sergey Nivens - Fotolia.com
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Architecture of Powerful Questions
Construction
Assumptions
Scope
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Recognizing Powerful Questions• What time is it?
• Did you take a shower?
• What possibilities exist that we haven’t thought of yet?
• What does it mean to be independent?
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Qualities of Powerful Questions• Generates curiosity• Thought provoking• Surfaces underlying assumptions• Generates energy & forward movement• Stays with the participants• Evokes more questions
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Building Powerful Questions
• When have you been the most satisfied with our working relationship?
• Are you satisfied with our working relationship?
More
Less
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Building Powerful Questions
• Why might it be that our working relationship has ups and downs?
• What do you find the most satisfying about our working relationship?
More
Less
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Constructing Powerful Questions
Why
How
What
Who, When, Where
Which, Yes/No Questions
More powerful
Less powerful
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Scope
• What are the boundaries of the question?• How can we improve?
• …our team?• …our department?• …our company?
Photo © ra2 studio - Fotolia.com
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Types of Powerful Questions
Goal Reality
Obstacles/Options
Way forward
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Building Powerful Questions
1. The team has decided on a solution but isn’t moving forward.
2. A team member is rehashing a story of something that happened in the past.
3. A team member is unsure about a course of action.
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Recognizing Assumptions
• Almost all of the questions we pose have assumptions built in• What did we do wrong, and who is responsible?• What can we learn from what’s happened, and what possibilities
do we now see?
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Challenging Assumptions
• Almost all of the answers we hear have assumptions built in• I’m not a people person• I find large crowds to be energy-draining
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Using Powerful Questions
• Remain curious• Don’t provide solutions• Don’t manipulate• Explore limiting
assumptions/beliefs
Photo © ra2 studio - Fotolia.com
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Building Powerful Questions
• Why is that important?• How will you know when
you’re successful?• Where are you sabotaging
yourself?• What are you resisting?• When will you take action?
• Judgmental• Expert/Know-it-all• Empathetic/Supportive• Curious
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Summary
• What questions do and why to ask them• The architecture of powerful questions• Recognizing more/less powerful questions• Exploring types of powerful questions• Asking powerful questions with curiosity
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What Did You Learn, and How Will You Use This?
Photo © Rawpixel - Fotolia.com
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Resources
• Professional Coach Training ~ J. Val Hastings, MCC• Coaching Questions ~ Tony Stolzfus• The Art of Powerful Questions ~ Eric E. Vogt, Juanita
Brown, and David Isaacs• Coaching Agile Teams ~ Lyssa Adkins• Powerful Questions Exercise by Deborah Preuss, inspired
by Carlton Nettleton
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Contact Us
@allison_pollard
@cheriesilas
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