change method

7/29/2019 Change Method

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Nurturing Professionals With High Moral Values

Quality and Change ManagementQuality and Change ManagementQuality and Change ManagementQuality and Change ManagementGMM 6233GMM 6233GMM 6233GMM 6233Lecture 3Lecture 3Lecture 3Lecture 3

Assoc. Prof. Dr. Mohd Fuad Mohd Salleh

January 2012

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Change MethodChange MethodChange MethodChange Method

Adaptable Methods

- Used for variety of purposes (planning, structuring, improving)

- Uses principles and practices that adapt to varying needs.

Planning Methods

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Structuring Methods

- Essential for successful- A road-map that guides change

- Help people in organizations shape the future together

- Sets strategic direction and core identity through activities (self-

analysis, exploration, visioning, value clarification, etc..)

- Organize the system to create desired future

- Rely on effective plan and result


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ChangeChangeChangeChange MethodMethodMethodMethod

Improving Methods

- Empowerment building partnership to overcome barriers

- Changing the behavior of people.

Supportive Methods

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- Refers to practices that enhance efficacy of other change methods- Enriching methods to satisfy unique taste of clients

- Weave into and become permanent elements of other methods


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PackagedPackagedPackagedPackaged

-Program, initiative or series of events

- aimed at moving the organization towards a stated

vision or strategic aim.

- provide a framework through which to introduce

chan e.

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The Program

Lean manufacturing

Business process re-engineering (BPR)

Redefining the processes within the organization to make them more

efficient and effective.

Aimed at manufacturing organizations, the intention is to eliminate

wasteful processes and make the organization more cost effective.


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Six Sigma

Championed by organizations such as General Electric, Six Sigmadenotes a practically defect-free process (sigma is the Greek word for

defect). Used by manufacturing industries and increasingly by service

industries to eliminate process error.

The ProgramThe ProgramThe ProgramThe Program

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Total quality management (TQM)A methodology again pioneered in manufacturing industries for

improving the quality of organizational output.

Business excellence model

A model of organizational excellence (also referred to as EFQM)

against which businesses can benchmark themselves.

Popular among public sector and private sector organizations


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Leading Transition- Internal (psychological reorientation that

people have to go through before the change

The ModelThe ModelThe ModelThe Model

- Longer time because it requires people

undergo three separate processes:

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i) Saying Goodbye- let go of the way it used to be

- not only personal preferences

Leading TransitionLeading TransitionLeading TransitionLeading Transition

-- sense of identity

- the reality used to be

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ii) Shifting into Neutral(2nd

. difficult phase)Natural zone is

- full of uncertainty


-

- unconfortable

- required for success the organization and

the people spent some time in it.

- creativity and energy of transition emerged

- where transformation takes place

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iii) Moving ForwardRequires people behaving in new way

- disconcerting


- peoples hang back to see how others

handles the new beginning.

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Compaq vs. IBMEckhard Pfeiffer, CEO (1991 1999)

- Planned to make Compaq the No. 1 US PC

Real World ExampleReal World ExampleReal World ExampleReal World Example

.

- Fifth in 1991 (selling only of IBM)

- Strategy is ship more boxes

- 1994 (2 years ahead of plan) overtook IBM

- market value increased from USD2 bil to

USD42 bil. in 1997.

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Thank You.Thank You.Thank You.Thank You.

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