change management soup for the business soul: provide support and manage resistance to maintain...
TRANSCRIPT
CHANGE
MANAGEMENT
SOUP FOR THE
BUSINESS SOULProvide Support and Manage
Resistance to Maintain Morale and
Sustain High Performance
Panel
• Brigette Blair, Mission Assurance Engineer
at Northrop Grumman
• MaryAnn Finizza, Project Office Manager
at Aerotek
• Lonney Gregory, Principal at Linkage, Inc.
• Wanda Sigur, Vice President at Lockheed
Martin Corporation
Theory: Change Model
3
Build commitment with stakeholders with a two phase,
seven step approach.
Align Engage
used under the Creative Commons License
Deeper Dive: Enlist
4
Levels of Experienced Change
5
personal
interpersonal
institutional
cultural
What Change Looks Like…
6
True Look of (unwanted) Change
7
1. Denial
2. Resistance
3. Self-doubt
4. Acceptance
5. Exploration
6. Understanding
7. Integration
True Look of (wanted) Change
8
1. Uninformed Optimism (certainty)
2. Informed Pessimism (doubt)
3. Hopeful Realism (hope)
4. Informed Optimism (confidence)
5. Completion (satisfaction)
Transitions
9
“No Man’s Land”OLD WAY NEW WAY
sense of
• identity
• control
• meaning
• belonging
• future
sense of
• identity
• control
• meaning
• belonging
• future
• ineffective communication
• negative emotions
• lower productivity
Shock / Betrayal
Denial
Identity Crisis
Search for Solutions
Multiple Change Curves
10
Executives Managers Employees
Adoption / Innovation Curve
Innovators – 2.5%
Early Adopters – 13.5%
Early Majority – 34% Late Majority – 34%
Laggards – 16%
Our Goal as Change Agents
12
DURATION
DEP
TH
Change Roles
• Sponsor advocates and approves a change effort
• Change agent is the day-to-day change management leader
• A stakeholder is anyone who – Is affected by the change
– Has power or influence over it
– Has an interest in its successful conclusion
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Stakeholder Mapping
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Expect Resistance
• individual resistance– habit
– security
– economic factors
– fear of the unknown
– selective information processing
• organizational resistance– structural inertia
– limited focus of change
– group inertia
– threat to expertise
– threat to established power relationships or resource allocations
15
Identifying Resisters
People who
• are highly invested in the current way of doing work
• helped create the current way that will be replaced
• expect more work as a result of the change
• advocated a different solution than was chosen
• are very successful and rewarded in the current way
of doing work
16
17
Resistance Behaviors
Active and Visible Passive and Hard to Detect
Sit
uati
on
al
Ch
ron
ic
• Asking “Why”• Deliberate Opposition• “Why This Won’t Work”• Problem Denial• Not doing the work
• Chronic Quarrels• Agitating Others• Reduction in Output• Sullen Hostility• Not Reporting Problems
• “I Don’t Understand”• Withholding Information• Foot-Dragging• Lack of Support• Over-Complicating the New Way
• “Keep the Way We’ve Always Done It”• No Productivity• Apathy• Undermining
How Can We Manage the
Resisters?
• Education and Communication
• Facilitation and Support
• Manipulation and Cooptation
• Participation and Involvement
• Negotiation and Agreement
• Explicit and Implicit Coercion
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Resistance Is FeedbackWhat you see…
And what you don’t…
Control the Controllable
CONCERNS
Concerns YOU
Control
Concerns YOU
Control
Managing Communication
21
Shock / Betrayal
Denial
Identity Crisis
Search for Solutions
Challenge: Key:
Communicate:
Letting go Facts, gain controlFacts, set expectations
Confusion, ambiguityReassurance, clarityUnderstanding, support
Finding new opportunitiesCompelling vision, taking actionInspire, celebrate
Your Experience Today
• What is one thing you will think
about differently?
• What is one thing you will do
differently?
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