change management in deluxe co
TRANSCRIPT
Change in Deluxe Co
Done By
Mohamed H Abdulla
Ali Al Shamsi
Table of Content
Brief of Change Management
About Deluxe Corporation
The Objectives of this Research
Change Model been used
Data Collection and Analysis
Conclusion
Limitations
Brief of Change Management
Change management is a method that businesses use to transition employees performance
in a company or an organization to a desired prospective position. Change management is
often used to relate to the project management context. In other words, the change
management refers to the process of a project management when changes are to be
applied to a particular project based on its scope and business objectives.
About Deluxe Corporation
global leader in the web market
one of world’s prominent providers of website services
offers various web products and services
1. Design of websites
2. Logos
3. Hosting services
4. Search engine optimization
5. E-mail marketing,
6. Blogging,
7. Advertising,
8. Retailing and Financial services
The Objectives of this Research
Incorporate the change management best practices into the way of managing online
project in information technologies
Goal: To allow the project managers of Deluxe Inc. to apply the change management best
practices on a new project and share their results
Change Model been usedJohn Kotter’s 8-Step Leading Change
1. Establish a Sense of Urgency
2. Create the Guiding Coalition
3. Develop a Vision and Strategy
4. Communicate the Change Vision
5. Empower Broad-Based Action
6. Create Short-Term Wins Success
7. Consolidate Gains
8. Anchor New Approaches
Establish a Sense of Urgency
Applicable if all the members of the company seek it in the workplace
No need to use Statistics or sales ratio
Goal:
convincing reasons on the reasons why the business needs changes
Increase strength of the argument on the need of change in the workplace
Create the Guiding Coalition
business owners should be a true leader to make it visible for the employees in the entire
organization
lead the change with other leaders in the organization
Goal:
create a coalition and / or a team of leaders who will manage the change with their
statuses
Develop a Vision and Strategy
business owners should have a clear vision of what solutions would be used to manage
the change
communicate this vision to every team member through the key leaders of every team
Communicate the Change Vision
Communicating the created vision towards employees in the workplace
determines the overall success of the change management practice
Goal:
communicate this vision every single time there is a possibility to address the need for a
change in the business
Empower Broad-Based Action and
Remove Obstacles
promote the change by structuring it during conflict situations.
This allows to easily facing different obstacles and applying the change management
plans by executing a vision for change
Example:
business owner should identify leaders in the workplace and give them the leading roles in
the delivery of a vision for change.
Create Short-Term Wins
A business owner should motivate employees by illustrating a sense of achievements
Wins can have a strong positive impact on the employees towards managing the change
in the workplace.
Example:
A business owner can select a number of projects that are already successful and
enhance the accomplishments of employees with the vision for change
Consolidate Gains and Build on the Change
Declare a victory of the project after a long-term change
success could be recognized after there were many projects launched and completed
successfully using the same system
Anchor New Approaches to Changes the
Corporate Culture
business owner should become the core of a business, its corporate culture and vision for
the next change in the workplace.
This will have a strong positive impact on the organizational culture
Example:
it is important to continue communication the success of individual projects that are
already successful due to the change management plans.
Data Collection and Analysis
The method been used for Collecting Data:
Online Survey
Ethical Considerations
A volunteer work
No financial encouragement
All the research respondents who took part in the online survey will be anonymous before and after the
research is over
No private information will be available to the third parties and the research participants will remain
completely private
Data Collection and Analysis
The change management best practices were applied on the programming department
of Deluxe Inc.
12 senior managers,
8 project managers
100 employees
They all participated in the online survey and clarifying interview.
Data Collection and Analysis
The questionnaire consists of 10 questions that adhere to the most challenging concerns of
the change management practices applied at Deluxe Corporation on 8 separate
projects that have been completed recently.
All the respondents who participated in the online survey agreed to share personal and
professional information for the good of the research.
Surveys Questions
Are you a male or female?
the gender is an important factor that defines the emotional
differences and intellectual habits of both men and women.
Therefore, the research revealed that there were 67% of
males and 33% of females. Refer to the table and graph
below for more detailsMale,
67%
Female 33%
Survey Questions
2. How old are you?
reason why the age is important is that people of different
ages make project management decisions differently,
which results in different research outcomes. Therefore, the
research exposed that there were:
13% of people between 25 and 35 years old,
19% between 36 and 45 years old,
23% between 46 and 55 years old,
25% between 56 and 65 years old and
20% of the respondents were over 65 years old. Refer to the
table and graph below for more details:
25-35
years old
36-45
years old
46-55
years old
56-65
years old
65 +
years old
Female 6 9 11 4 3
Male 7 10 12 21 17
6
9
11
43
7
10
12
21
17
0
5
10
15
20
25
Survey Questions
3. Are you participating in this online survey on behalf of:
fact whether the research respondents participate in the
online survey on behalf of themselves or Deluxe
Corporation, the research exposed that:
29% of people participated in the online survey on their
own,
26% of people participated on behalf of Deluxe Corporation
45% of people participated in the online survey concerning
both their personal willingness and based on the inclination
of Deluxe Inc
Female
Male
0
5
10
15
20
25
30
35
40
Yourself Organiz
ation
Both
Female 13 11 9
Male 16 15 36
Survey Questions
4. How many years of change management experience
do you have?
The experience in change management practices of
employees and project managers is as important as the
age and gender.
13% of people had from 1 to 5 years
16% of people had from 6 to 10
18% of participants had from 11 to 15 years
29% of the participants had from 16 to 20 years
24% of employees had more than 20+ years
0 5 10 15 20
1-5 years
6-10 years
11-15 years
16-20 years
21+ years
3
4
5
14
7
10
12
13
15
17
1-5 years 6-10 years11-15
years
16-20
years21+ years
Male 10 12 13 15 17
Female 3 4 5 14 7
Survey Questions
5. Do you consider that change management best
practices have proven to be the world’s class model for
managing change?
The research exposed that:
44% of the respondents replied, “Yes, indeed”,
23% of the research participants replied, “To an extent”,
18% of people replied with the “maybe” answer,
9% of respondents replied with the “not sure” answer,
6% of people replied, “Absolutely not”. The research
outcomes claim that the vast majority of people consider
change management practices to be the world’s class
model for managing change.
0 10 20 30
Yes, indeed
To an extent
Maybe
Not sure
Absolutely not
16
7
5
3
2
28
16
13
6
4
Yes,
indeed
To an
extentMaybe Not sure
Absolutel
y not
Male 28 16 13 6 4
Female 16 7 5 3 2
Survey Questions
6. How can you describe the change management
practices at Deluxe Corporation?
reason why This question was aimed, is to define the
opportunities perceptions of employees towards their
company as favorable or unfavorable.
75% of people describe the change management
practices at Deluxe Corporation as favorable.
8% of the research participants consider them unfavorable.
17% of the research respondents are not confident about
their change management.
24
5
4
51
3
13
0 10 20 30 40 50 60
Favorable
Unfavorable
Not sure
Favorable Unfavorable Not sure
Male 51 3 13
Female 24 5 4
Survey Questions
7. Do you feel that John Kotter’s 8-Step Leading Change Model is a great asset for Deluxe Corporation?
This question adheres to the different perceptions of employees towards John Kotter’s 8-Step Leading Change Model. Consequently.
51% of the respondents replied, “Strongly agree”,
25% of people replied with the “agree”
10% of people replied, “Somewhat agree”,
8% of the research participants replied “Not sure”,
6% of people replied with the “disagree”
16
8
4
3
2
35
17
6
5
4
0 10 20 30 40
Strongly agree
Agree
Somewhat agree
Not sure
Disagree
Strongly
agreeAgree
Somewha
t agreeNot sure Disagree
Male 35 17 6 5 4
Female 16 8 4 3 2
Survey Questions
8. What elements of John Kotter’s 8-Step Leading Change Model deserve more attention?
11% of people refer to the need to establish a sense of urgency.
16% of people refer to the need to create the guiding coalition.
13% of people refer to the need to communicate the change vision, develop a vision and strategy, and a need to anchor new approaches to changes in corporate culture.
14% of people refer to the need to empower the broad-based action and remove obstacles.
10% of people refer to the need to create short-term wins and consolidate gains and build on the change within the company.
7
10
8
9
11
0 2 4 6 8 10 12
Establish a Sense of
Urgency
Create the Guiding
Coalition
Develop a Vision and
Strategy
Communicate the
Change Vision
Empower Broad-Based
Action and Remove…
Establish a
Sense of
Urgency
Create
the
Guiding
Coalition
Develop
a Vision
and
Strategy
Communi
cate the
Change
Vision
Empower
Broad-
Based
Action
and
Remove
Obstacles
Male 7 10 8 9 11
Female 4 6 5 4 3
Survey Questions
9. What steps of the change implementation plan
need to be improve at Deluxe Corporation?
16% of people refer to the need to identify the change
and implement new strategies.
19% of people refer to the particulars of the change and
change approach.
15% of people refer to the need to use the
implementation package and review of the change
strategy.
11
12
13
12
10
0 2 4 6 8 10 12 14
Identify the change
Particulars of the
change
Change Approach
Implementation
strategies
Implementation
package
Identify
the
change
Particular
s of the
change
Change
Approac
h
Implemen
tation
strategies
Implemen
tation
package
Male 11 12 13 12 10
Female 5 7 6 4 5
Survey Questions
10. While participating in the online survey, do you
agree to share your feedback with the target audience?
to ensure that all employees agree to use their feedback
to manage the research since all the ethical concerns
were met. At the same time, this was the reason why they
shared mostly accurate information that brought more
value to the overall research.
67
0
0 20 40 60 80
Yes, I do
No, I do not
Yes, I do No, I do not
Male 67 0
Female 33 0
Conclusion
The research has proven the effectiveness and efficiency of implementing change
management plans in the workplace, in particular, at Deluxe Corporation and its IT
projects. The research outcomes of both primary and secondary findings support each
other and prove a high value that change management practices bring to a business.
However, companies have to work hard in order to manage organizational changes
successfully. When there is a need to create a change management plan, there is a need
to develop a sufficient foundation. This will help to implement change management plans
more effectively.
Research Limitations
Time and Money
Some participants were not fully liable to share personal information
Some of the information provided in the online survey and during the interviews could be
partly incorrect
