change management as a project building a pmo...building a pmo jeralyn rittenhouse, pmp everest...
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Change Management as a Project: Building a PMO
Jeralyn Rittenhouse, PMPEverest Group
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Objectives
• Attendees are equipped to integrate Change Management steps into PMO Transformation/Build Projects
• Attendees can more effectively identify and respond to Stakeholders in an organizational change initiative
• Attendees can link the Project to an ongoing Program to continuously assess and make PMO Improvements
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Responses to Change
Time
Per
form
ance
Stage 1 Stage 2 Stage 3
Shock
DepressionAnger
Denial
Acceptance
Integration
Elisabeth Kubler-Ross, Stages of Grief Model
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What is Change Management?
“There is nothing more difficult to carry out, nor more doubtful of success, or more dangerous to handle, than to initiate a new order of things.”
- Niccolo Machiavelli
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PMOs – 5 Frameworks
1. Departmental/Business Unit PMO
2. Support PMO
3. EPMO/ Org-wide PMO
4. COE
5. Project-Specific PMO
PMI Pulse of the Profession: PMO Frameworks (2013)
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PMOs
• Average $100M/yr in projects
• 33% realizing full business value
• 2 yrs. Average life span
PMI PMO Frameworks, Aubrey et al. 2011
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Increasing PMO Value
2013 PMI Pulse: Impact of PMOs on Strategy Impl.
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Step 1
Business Case for Action – “Burning Platform”
Project Charter
High Level Gap Analysis
PMBOK PMI Managing Change
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Planning for the Reactions
Time
Per
form
ance
Stage 1 Stage 2 Stage 3
Shock
DepressionAnger
Denial
Acceptance
Integration
Elisabeth Kubler-Ross, Stages of Grief Model
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Step 2
Gap Analysis
Stakeholder Assessment – Value Definition
Communications Planning
PMI Managing Change
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Step 3
PMO Business Plan
Structuring the PMO to Continuously Adapt
All Key Delivered Changes tied to Measurable (and Tracked) Results!
PMBOK PMI Managing Change
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Managing to the Reactions
Time
Per
form
ance
Stage 1 Stage 2 Stage 3
Shock
DepressionAnger
Denial
Acceptance
Integration
Elisabeth Kubler-Ross, Stages of Grief Model
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Step 4
Continuous Stakeholder Assessment
Adjustments as needed
PMBOK PMI Managing Change
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Step 5
Cyclic Review Process - Governance
Update metrics
Culture of adaptation
PMBOK PMI Managing Change
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Conclusions
• Merge Change Management activities to Project Life Cycle Phases to improve outcomes
• Manage Ongoing Improvements as Projects under an Improvement Program
• Identify PMO Value to Stakeholders
• Translate Value to Tangible Deliverables
• Track and adjust!
• Questions?
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Jeralyn Rittenhouse, MS PMP
+1 808 777 8071
www.linkedin.com/in/jeralynrittenhouse
Contact Information