Change is

inevitable

Goal #1

Make windermere.com the best online, consumer real

estate experience(using metrics to show measurable

achievement against search efficiency, intuitiveness, simplicity, speed, and

rich/multi-dimensional content)

Goal #2

Make windermere.com add value and usefulness to local

ownerships

(leads, recruiting, tracking)

Goal #3

Optimize the agent, manager, and owner toolsets (the

WORC site) to provide cost effective tools that save them time, help them make money,

and enhance the brand

13The number of times in 2007 that

windermere.com and the WORC site have been updated

413The number of enhancements or

new features added to windermere.com and the WORC

site since January

~2,000,000

The number of visits to

windermere.com each month

~700,000

The number of unique visitors to

windermere.com each month

510 milliseconds(1/2 of a second)

The average response time for a query

on windermere.com at mid-day

558,757The number of listings on windermere.com

(9-19-2007)

2,966,920The number of unique, listing-detail page

views on windermere.com in the past

month

In the spirit of a Customer Bill of Rights:

You have the right

to expect us to offer core business and technology expertise, and to broker

technology skills and products as needed

In the spirit of a Customer Bill of Rights:

You have the right

to responsive, accurate and courteous service that meets

and hopefully exceed your expectations

In the spirit of a Customer Bill of Rights:

You have the right

to expect proactive, complete and timely communication

In the spirit of a Customer Bill of Rights:

You have the right

to expect that our commitments ARE deliverables

PASSION

Constant improvement

Where are we today and how can we do it better tomorrow?

INSPIRATION

We all must find what inspires us

My inspiration is sitting here in this room