change in public service: the partnership is now an imperative. information sharing is mandated....
TRANSCRIPT
Change in Public Service:
•The partnership is now an imperative.
• Information sharing is mandated.•This results in the emergence of
infrastructure. Prof. Mike MartinCentre for Social and Business
InformaticsUniversity of Newcastle upon Tyne, England
Local Authority
Department AThe Local Authority experience:
Local Authority
Department A
New guidance &
targets
Department B
Department C
Department D
Sub-Regions, Regions
Demands on systems, resources
and practice
The Local Authority experience:
Change in Public Service:
• It is not a simple project.• It involves sense-making at
the political, corporate, practitioner and client levels.
• It involves reshaping technologies and products.
Hardware
The HubThe Hub
New channels and media
Recognising & naming
IndexIndexSwitchSwitch
Marshalling & dispatching
Finding & accessing
PortalPortal
Single Authority
Front office
Back office
MiddlewareApplications
Database
New channels and media
Finding & accessing
Recognising & naming
The HubThe Hub
SwitchSwitchIndexIndex
Marshalling & dispatching
PortalPortal
Partnership
Publication & collaboration space.
Agency systems with local records.
New channels and media
Finding & accessing
Recognising & naming
The HubThe Hub
SwitchSwitchIndexIndex
Marshalling & dispatching
PortalPortal
Smart cards?
Publication & collaboration space.
Agency systems with local records.
Acceptance Networks
Acceptance Networks
Identity TokensIdentity Tokens
Brand Applications
Brand Applications
Mobile Data
Mobile Data
Joining up at the regional and
national levels
Federation services
Workflow crossing local
partnership boundaries
Choice, mobility and ubiquity.Identity and
consent across boundaries of
established trust
Hubs, spokes
Building networks of
hierarchies and hierarchies of
networks...
and axles:Hubs, spokes
Structures like this are not designed in a top down way.
…both real and virtual.
and axles:Hubs, spokes
Building networks of
hierarchies and hierarchies of
networks...
Trusted Shared Services.
Identity, Consent, GIS Support…
Children and Young People
Economic Regeneratio
nSustainable Communitie
s
Crime Reduction
Adult Care and Support
Emergency Relief
Life Long Learning
Supporting SMEs
Existing and new Local Authority applications
New shared applications
Local Authority HubLocal Authority Hub
National GRID for Learning, SuperJANET
CJSVoluntary & Community Organisations
Business/Individual
Public Access
Central Government
NHS
Gateway
Gateway
Gateway
Gateway
Gateway
Gateway
Trusted Shared Services.
Identity, Consent, GIS Support…
Children and Young People
Economic Regeneratio
nSustainable Communitie
s
Crime Reduction
Adult Care and Support
Emergency Relief
Life Long Learning
Supporting SMEs
Existing and new Local Authority applications
New shared applications
Local Authority HubLocal Authority Hub
National GRID for Learning, SuperJANET
CJSVoluntary & Community Organisations
Business/Individual
Public Access
Central Government
NHS
Gateway
Gateway
Gateway
Gateway
Gateway
Gateway
Partners
hip H
ubs
Partners
hip H
ubs
Partnership Network Architecture
Trusted Shared Services.
Identity, Consent, GIS Support…
Children and Young People
Economic Regeneration
Sustainable Communities Crime
Reduction
Adult Care and Support Emergency
Relief
Life Long Learning
Supporting SMEs
Existing and new Local Authority applications
New shared applications
Local Authority HubLocal Authority Hub
National GRID for Learning, SuperJANET
CJSVoluntary & Community Organisations
Business/Individual
Public Access
Central Government
NHS
Gateway
Gateway
Gateway
Gateway
Gateway
Gateway
Partners
hip H
ubs
We are no longer “e-enabling” services and deploying partnership hubs…
…we are creating public service infrastructure.
