change and change management in libraries
DESCRIPTION
This presentation deals with the concept 'library 2.0' and with change management in librariesTRANSCRIPT
Karolien Selhorst
Digital library/knowledge manager Library of Vlissingen
Web 2.0: introduction
Web 2.0: chances for libraries
Library 2.0: intro, examples and conclusion
How to introduce change in your library? (7 steps)
Top tips to manage change
The web as a platform
Collective intelligence & much richer user experience
The end of the traditional software cycle
RSS Wikis Blogs Social networking sites (MySpace,
Facebook,…) Social bookmarking sites Podcasting Instant messaging Photograph-sharing sites (Flickr,…) …
“Web 2.0, however you define it, is providing new and interesting resources for librarians to continue to do what they have always done so well in the past – bringing order out of chaos and making information readily available.“ (<Phil Bradley, How to use web 2.0 in your library)
Definition by synonym: web 2.0-applications used in a library context
Definition by example◦ Chatting librarians
◦ Social OPAC
◦ Library blogs
Definition by analysis (<Michael Casey et al. 2005-2007)
◦ Library 2.0 as a model for user-centered change
◦ Active customer participation/collaboration
◦ Online tools/technology are/is a medium to foster collaboration
Doing the same things differently => Library marketing 2.0
http://www.youtube.com/watch?v=YwCUtpbUWgk (The L-Team)
“What makes a service Library 2.0? Any service,
physical or virtual, that successfully reaches
users, is evaluated frequently, and makes use
of customer input is a Library 2.0 service. Even
older, traditional services can be Library 2.0 if
criteria are met. Similarly, being new is not
enough to make a service Library 2.0.”
(<Michael Casey et al., 2006)
What does this mean for librarians?
A librarian‟s 2.0 Manifesto
http://www.youtube.com/watch?v=ZblrRs3fkSU&feature=related
If „Library 2.0‟ fundamentally means „doing the same things differently‟, then how do you introduce this „change‟ in your organisation?
Change management
Make change happen in 7 steps:
◦ Decide what needs to change/‟diagnose‟ change
◦ Conceptualise change
◦ Prepare the organisation for change
◦ Organise the planning group
◦ Plan the change
◦ Implement the change
◦ Evaluate the change
Diagnose your organisation: what can be done better or differently?
◦ Deliver better service?
◦ Introduce new ways of working?
What is the nature and scope of the change?
Are there any alternatives?
Is the timing right for change?
Envision the change
Communicate change; talk & listen to people
Create a sense of ownership
Focus on „early adopters‟
Assemble a group of people
Choose a group leader
Build the team
Organise the first meeting & set the agenda
Develop a vision
Define a strategy
Write down the goals and objectives
Make an action plan/create a time line
Introduce the change formally
Control resistance
Keep communicating
Choose the time for evaluation
Appoint evaluators
Select a good method => AAR
Re-examine goals and make needed adjustments
“AARS are a simple way for individuals and teams to learn immediately, from both successes and failures, regardless of the length of the task in question. The learning is by the team, for the team. The format is very simple and quick – it‟s a „pencil and paper‟ or flip chart exercise. In an open and honest meeting, usually no longer than twenty minutes, each participant in the event answers four simple questions:
What was supposed to happen? What actually happened? Why were there differences? What can we learn from that?
Team learning, and building trust, and team integrity are equal objectives of the process.“ (Collison en Parcell, 2004: 134-135)
Make no false promises; be honest; be fair Ensure staff support Acknowledge and promote the incentives for
change Observe the environment Emphasise the group Provide good orientation and training Pay attention to all levels of hierarchy Help employees find their new roles Create a sense of ownership of the change
Casey, M. et al. (2006). Library 2.0 Service for the next-generation library. Library Journal, 9/1/2006. Available at: http://www.libraryjournal.com/article/CA6365200.html
Collison & Parcell (2004). Learning to fly. West Sussex:Capstone Publishing Limited.
Curzon, S.C. (2006). Managing change. London: Facet Publishing.
Questions?