Q & A

Champion Program Q&A

What is the Rimini Street Champion Program?The Champion Program welcomes customer advocates who are willing to speak about their support experience and success with Rimini Street to other customers, prospects, analysts and peers. It’s a way to communicate your success in overcoming business challenges, leverage industry thought leadership and expand your professional network.

Why participate in the Rimini Street Champion Program?Your organization has led the charge to a new support model and relied on those references who helped build a business case that’s brought more value to you and your company. This is an opportunity to join forces with Rimini Street to help more IT leaders see the benefits of independent support, and how questioning the status quo can open greater avenues for innovation.

How often will I be contacted for a reference?We recognize your time is valuable and have designed our program with complete flexibility and customer control. You choose the level of participation and frequency that is suitable for you.

What information should I be prepared to provide in a customer reference interview?You may be asked about the key challenges and drivers that led your organization to choose independent support, your experiences working with a dedicated Primary Support Engineer and the value your business has gained by working with Rimini Street. You only have to share what you feel comfortable sharing - if corporate policies or personal preferences prohibit you from revealing certain sensitive information, there is no obligation to share it.

What are the different reference activities available?Rimini Street Champions have various opportunities available, both public-facing and more personal. Below are the different types of reference activities you can select to participate in:

– 1:1 reference calls

– Success stories (written and/or video)

– Speaking engagements (events, webinars, sales calls, etc.)

– Press & analyst interview

– Quote testimonials

– Logo placement

Q & A

If we participate in a case study or video, where is the content published?We create reference content in complete collaboration with you. You will have the ability to review, edit and provide final approvals before a piece of content is published. Once approved, your story will be published to the Rimini Street website (www.riministreet.com), social channels and our client portal, Street Central.

Do I receive a reward or discount for completing reference activities?The Champions who make up our program assist with reference activities because they believe the support service Rimini Street provides to its clients is valuable and worth sharing. Rimini Street does not compensate or provide clients with discounts for assisting with reference activities.

What if I only want to do reference calls? When joining the program, a Rimini Street reference team member will reach out to confirm and document the types of reference activities you are interested in. If corporate policies or personal preference restrict you from participating in certain reference activities, we are glad to honor any specified requests.

I am interested. What are the next steps?Thank you for your interest in joining our network of Rimini Street Champions across the globe! To get started, visit us at www.riministreet.com/champion-program.

© 2017 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein. This document was created by Rimini Street, Inc. (“Rimini Street”) and is not sponsored by, endorsed by, or affiliated with Oracle Corporation, SAP SE or any other party. Except as otherwise expressly provided in writing, Rimini Street assumes no liability whatsoever and disclaims any express, implied or statutory warranty relating to the information presented, including, without limitation, any implied warranty of merchantability or fitness for a particular purpose. Rimini Street shall not be liable for any direct, indirect, consequential, punitive, special, or incidental damages arising out of the use or inability to use the information. Rimini Street makes no representations or warranties with respect to the accuracy or completeness of the information provided by third parties, and reserves the right to make changes to the information, services or products, at any time.

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