challenges of running a sharing economy company: an insider's view
TRANSCRIPT
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Rent + borrow from neighbors, rather than buy from shops
CCMF + Incubation
Digital Marketplace Seminar, Aug 13, 2015, Cyberport, Hong Kong
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Sharing Economy - Challenges
About Gaifong (P2P co-usage of consumer goods)
Challenge I: Going against mainstream values
Challenge II: Building and measuring trust
Challenge III: Finding revenue model
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ONE-OFF DEMAND FOR GOODS NOT MET BY MARKET
IDLE ASSETS NOT PUT TO PRODUCTIVE USE
COSTLY, IMPERSONAL EXPERI-ENCE FROM RENTAL COMPANIES
Problem
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ONE-OFF DEMAND FOR GOODS NOT MET BY MARKET
IDLE ASSETS NOT PUT TO PRODUCTIVE USE
COSTLY, IMPERSONAL EXPERI-ENCE FROM RENTAL COMPANIES
Problem
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ONE-OFF DEMAND FOR GOODS NOT MET BY MARKET
IDLE ASSETS NOT PUT TOPRODUCTIVE USE
COSTLY, IMPERSONAL EXPERI-ENCE FROM RENTAL COMPANIES
Problem
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SolutionA smartphone-accessed, on-demand library of consumer goods.
Meet new friends
Save money Make moneyRequest and pick-upnearby
Rent out idle assets at home (cheaper items, can lend)
Connect through sharedinterests + brandedexperience
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MVPs:
MAR 19, 2015
NOV 21, 2014
Photo: See-Ming Lee, CC 2.0
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Challenge I: Going against mainstream valuesBuy less, own less...
are you crazy?
Photo: Hernán Piñera, CC 2.0
Stigma in Asia
Hygiene / SARS
Individualism
Also:
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Challenge I: Going against mainstream valuesSolution: Leverage OTHER mainstream values? Marketers unite.
MINIMALISM“MEASURING
WATER”SOCIAL
RECOGNITION
Do the math for consumers
Movements need “first-followers”Celebrity endorsements
Cultural shifts:斷捨離 +Kondo
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Challenge II: Building and Measuring Trust
“Airbnb hosts return to find home trashed after 'drug-induced orgy'”Source: Guardian, Apr 2015
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Challenge II: Building and Measuring Trust
“HK tourists' nightmare at Italian Couchsurfing host's home... ”Source: SCMP, Feb 2015
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Challenge II: Building and Measuring Trust
Ron Burt, Brokerage and Closure, p. 93
“You trust someone when you commit to a relationship before you know how the other person will behave... The two de�nitional qualities are that trust is a relationship with someone... in which contractual terms are incompletely speci�ed. The more unspeci�ed, taken-for-granted, the terms, the more that trust is involved.”
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Challenge II: Building and Measuring TrustSolution: Focus on trust-WORTHINESS
Take ownership of profile
Social Proof Leverage on existing trust profiles
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Challenge III: Finding Revenue Model
Sharing Economy capital raised: TIME, Feb 2015 (scanned)
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Challenge III: Finding Revenue ModelMain concerns:
High-repeatability (aka “wraparound”): Traditional commission model unattractive.
Large volume needed due to small individual deal sizes.
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Challenge III: Finding Revenue Model
Taobao
Tmall
AirBnb
LinkedIn etc.
Commission per transaction; suppliers pay less
eBay / Yahoo Visting fee (tiered) + commissiom per transaction
Gaifong
“Freemium”. Tiered membership
Listing fee charged to owners upon first successful rental of item.
No commission. Small merchants pay to get listings prioritised
Revenue streams, select marketplaces / companies:
Large merchants. Annual fees plus sales commission
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SUMMARY1. Make SE as desirable as consumerism: marketers unite2. Empower the decision-maker: trust metrics and beyond
3. Never settle: aim for AirBnb flows x 100
Elliot LeungTwitter: @ewyleung
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