CHALLENGES AND OPPORTUNITIES FOR INTRA PERSONAL DYNAMICS -ORGANIZATIONAL BEHAVIOURLEARNING OBJECTIVES, INTRODUCTION, ISSUES, CHALLENGES, OPPORTUNITIES

LEARNING OBJECTIVESRealize the importance of upgrading skills to remain competitive in business environmentUnderstand the ways to manage workforce diversity & its importance in globalizationImplement the ways of improving ethical behavior within the organization at all levels

INTRODUCTIONOrganizational Behavior through Intrapersonal Dynamics offers worthy solutions based on behavioral science & other interdisciplinary fields to enhance the overall effectiveness of individuals, groups and organization.

CRITICAL ISSUESImproving People SkillsImproving Quality and ProductivityManaging Workforce DiversityResponding to GlobalizationEmpowering People

Coping with TemporarinessStimulating Innovation and ChangeEmergence of e-organization Improving Ethical Behavior

IMPROVING PEOPLE SKILLS CHALLENGESFast technological changesStructural changesEnvironmental changes SkillsBetter managerial & technical skills

IMPLICATIONSOrganize a series of training & development programmesCareer development programmes Induction & Socialization

IMPROVING QUALITY & PRODUCTIVITY CHALLENGES QUALITY & PRODUCTIVITY

PERFORMANCEFEATURESCONFORMANCERELIABILITYDURABILITYSERVICESAESTHETICS

IMPLICATIONSTQMREENGINEERINGTOP MGT. SUPPORTCULTURECOMMUNICATION

TQMIntense focus of the customer,Concern for continual improvement Improvement in the quality of everything the organization does Accurate measurement &Empowerment of employees

BUSINESS PROCESS REENGINEERING A structural methodology that reduces work process to their essential composite activist and provides cost performance matrices to facilitate a business case for dramatic improvements.

MANAGING WORKFORCE DIVERSITY CHALLENGES Heterogeneous in terms of gender, race, ethnicity, relation,community,physically disadvantaged,homosexuals, elderly people etc. IMPLICATIONSRecognizing individual differences and responding to those differencesEnsure employee retention and greater productivityNot discriminating

RESPONDING TO GLOBALIZATION CHALLENGESBusiness is mostly market drivenNot restricted to a particular region Mass communication, internet, faster transportation Expansion of business

IMPLICATIONSAffects managerial skills : i) an Expatriate manager have to manage a workforce that is likely to have different needs, aspirations & attitudes from the ones that they are used to manage in their home countries ii) Understanding the culture of local people & how it has shaped them & accordingly learn to adapt management styles.

EMPOWERING PEOPLE CHALLENGESDelegating more power and responsibility to the lower level cadreAssigning more freedom to make choices about schedules, operations & procedures Method of solving their work-related problems IMPLICATIONSLearn how to give up control Employees have to learn how to take responsibility for their work &Make apt decisions

COPING WITH TEMPORARINESS CHALLENGESProduct life cycles are slimming, Methods of operations are improving, Fashions are changing very fast Competitiveness in developing new products and services Actual jobs that workers perform are in a permanent state of flux IMPLICATIONSContinuous improvement implies constant change Learn to live with flexibility, spontaneity & unpredictability Methods of overcoming resistance to change processCreate a better organizational culture

STIMULATING INNOVATION & CHANGE CHALLENGESMaintain flexibility,Continually improve their quality,Beat the competition in market place Basic functions of business are being displaced due to the advent of a new systems and procedures IMPLICATIONSStimulate employee creativityTolerance for change

EMERGENCE OF E-ORGANIZATION CHALLENGESBusiness operations involving electronic mode of transactions.Tremendous numbers of people who are shopping on the InternetBusiness houses are setting up websites where they can sell goods, conducting the following transactions such as getting paid and fulfilling ordersDramatic change in the way a company relates to its customers IMPLICATIONSThe employees must acquire skills, knowledge, attitudes in learning new technology overcoming any resistance

IMPROVING ETHICAL BEHAVIOR CHALLENGESForcing the workforce to face ethical dilemmas,Required to define right and wrong conduct in order to complete their assigned activities Personal financial gainParticipating in massive cover-ups of defective products, etc. IMPLICATIONSEvolve code of ethics to guide employees through ethical dilemmas Organizing seminars, workshops, training programs Retaining consultants, lawyers, voluntary service organizations to assist the company in dealing with ethical issues will ensure positive ethical behavior. Managers need to create an ethically healthy climate for his employeeswhere they can do their work productively and confront a minimal degree of ambiguity

THANK YOUANY QUESTIONS ?

MANAGEMENT EXERCISE Select an organization of your choiceIdentify the critical issuesDetermine the implications for managersHow do you face them?