ch10 - communications q and a

8/13/2019 Ch10 - Communications Q and A

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Questions and Answers

Communications Management

1. In which of the following situation(s), the work breakdown structure can beeffective aid for communication

a. Internal within the project teamb. Internal within the organization

c. External with the customerd. Internal and external to the project

!. Conflict resolution techni"ues that ma# be used on a $ro%ect include

confronting, smoothing, forcing anda. Withdrawing

b. Directingc. Organizing

d. Controlling

&. 'he M' likel# result of communication blockers is thata. The project is delayed

b. Trust leel is enhancedc. Con!lict occurs

d. "enior management is displeased

*. Communications are often enhanced when the sender+++ the receiver.a. "pea#s up to

b. $ses more physical moements when tal#ing to

c. Tal#s slowly tod. "hows concern !or the perspectie o!

. 'he $ro%ect status re$ort is an e-am$le of which form of communicationa. %ormal written communication

b. %ormal erbal communicationc. In!ormal written communication

d. In!ormal erbal communication

. All of the following are $art of administrative closure /0C/'a. &essons learned

b. %ormal acceptancec. 'educed resource spending

d. (ene!it)cost analysis

2. A $ro%ect is not com$leted untila. The wor# is completed

b. %ormal acceptance is receiedc. The customer is satis!ied

d. &essons learned are completed

3. 4ou $rovided a $ro%ect cost estimate of the $ro%ect to the $ro%ect s$onsor. 5e isunha$$# with the estimates, because he thinks the $rice should be lower. 5e

asks #ou to cute 16 off the $ro%ect estimate. 7hat should #ou doa. start the project and constantly loo# !or cost saings


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*+, - roject Communications /anagement

b. Tell all the team members to cut 012 !rom their estimatesc. In!orm management o! the tas#s to be cutd. &oo# !or resources with low hourly rates

8. Communication is the ke# to the success of a $ro%ect. As the $ro%ect manger,#ou have three stakeholders with whom #ou need to communicate. As such,#ou have si- channels of communication. A new stakeholder has been addedthat #ou also need to communicate with. 5ow man# communications channelsdo #ou have now

a. 3b. 04c. 05d. 06

19. 'wo $eo$le are arguing about what needs to be done to com$lete a task. If the$ro%ect manager wants to know what is going on, she should $a# M'attention to:

a. What is saidb. What is being discussed according to those arguingc. hysical mannerismsd. The pitch and tone o! the oices

11. A $ro%ect manager has a $ro%ect team consisting of $eo$le in four countries.'he $ro%ect is ver# im$ortant to the com$an#, and the $ro%ect manager isconcerned about its success. 'he length of the $ro%ect schedule is acce$table.7hat t#$e of communications method should he;she use

a. In!ormal erbalb. %ormal writtenc. %ormal erbald. In!ormal written

1!. 'he $ro%ect status meeting is not going well. /ver#one is talking at the sametime, there are $eo$le who are not $artici$ating and man# to$ics are beingdiscussed at random. 7hich of the following rules for effective meetings is


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1. A team member is visiting the manufacturing $lant of one of the su$$liers.7hich of the following is the M' im$ortant thing to be done in an# tele$hone

calls the $ro%ect manager might make to the team membersa. ,s# the team member to repeat bac# what the project manager saysb. 'eiew the list o! contact in!ormation !or all sta#eholdersc. ,s# the team member to loo# !or change re8uestsd. 'eiew the upcoming meeting schedule

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Answers

Communications Management

1. Answer: >/-$lanation: The wor# brea#down structure allows communication up

and down the organization as well as outside the project.

!. Answer: A/-$lanation: There is always the option to simply postpone dealingwith the issue until later. This is withdrawing.

&. Answer: C/-$lanation: The major result o! communication barriers andmiscommunication as a whole: is con!lict.

*. Answer: >/-$lanation: $nderstanding the receier;s perspectie allows you to

direct the communication to meet their needs.

. Answer: A/-$lanation: The project status needs to be #nows by many people.There!ore: it is best to ma#e the type o! communication written so thatit can be transmitted to many people. It is also !ormal in that it is ano!!icial report o! the project. There!ore choice , is the best answer.

. Answer: >/-$lanation: (ene!it)cost analysis One should only loo# at the critical path tas#s.Choice , is not correct because the project manager must deal with the

cost problem during planning: not wait until later.8. Answer: ?

/-$lanation: Did you realize that the project manager is part o! thecommunications channels> There!ore: there are actually !oursta#eholders to begin with and six channels o! communication. The8uestion is as#ing how many total channels o! communication do you


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hae with a team o! !ie people. The !ormula is

ch10 - communications q and a

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