cfo - erp solution comparison guide

8/7/2019 CFO - ERP Solution Comparison Guide

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Focs / Compriso Gide / Midmrket/Eterprise ERP Soltio Focs Reserch 2010

Itrodctio

The business tasks, unctions and applications reerred to collectively as enterprise resource planning or ERP are some o the most business-

critical in existence. Ater all, optimized resource planning helps to maximize business agility and revenues. But once youve surveyed the ERP

market and assessed and prioritized your business specifc needs or ERP solutions, youre still challenged to crat your best possible short list

o candidate oerings and vendors. This Comparison Guide is here to help.

This document is a companion to the Focus ERP Systems Market Guide and the Focus ERP Systems Buyers Guide. Now, youre ready to compa

and contrast vendors and solutions and to gather your short list o candidates.

Or Focs ERP Midmrket/Eterprise Soltio Compriso Gide is oe o seerl reserch reports

bsed o the Focs Reserch Methodolog, which is desiged to spport or etire prchsig process.

ERP Systems Market Guide Want to know what an ERP System is?

ERP Systems Buyers Guide Want help defning your requirements?

Midmrket/Eterprise ERP Soltio Compriso Gide Want help comparing systems??

Table o Contents

Comparison Methodology: Focs Ber Tpe descriptios, compriso ctors d soltio/edor selectio criteri . . . . . . . . p

The Focus Short List: Cdidtes tht Focs beliees eer ber o eterprise ERP soltios shold cosider . . . . . . . . . . . . . . . p

The Focus Comparison Grids: Detiled comprisos o prodct, pricig d edor cosidertios . . . . . . . . . . . . . . . . . . . . . . p

Vendor Profles: Thmbil descriptios o iclded edors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.

About Focus Research: Deitio o how Focs empowers bers to mke cosidered prchse decisios . . . . . . . . . . . . . . . . . p.


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Compriso Methodolog

Ber Tpes

As explained in detail in the ERP Systems Buyers Guide, Focus has identifed three basic Buyer Types or such solutions.

B BaSIC BuyERS

Basic Buyers are typically smaller companies

(50 to 250 employees) in search o simple

solutions that support core eatures such

as accounting, CRM, fnance, HR, payroll

management and basic resource planning.

Basic Buyers tend to have limited IT resources

and expertise and oten do not require support

or comprehensive manuacturing operations.

Focus believes that solutions appropriate

or Basic Buyers must interoperate with

incumbent CRM and HR solutions and other

unctions that aect or are aected by ERP

activities. Vendors o such solutions mustalso oer a hosted solution or an edition

specifcally designed or easy installation

and confguration, as well as integration

and consulting services, directly or through

partners.

I InTERMEDIaTE BuyERS

Intermediate Buyers are those in search

o relatively more complex solutions with

richer and deeper eature sets. Intermediate

Buyers are typically ound at companies with

approximately 250 to 1,000 employees. Such

users tend to seek the eatures desired by

Basic Buyers, plus additional unctionality such

as support or compliance or perormance

management or Web-based electronic

storeronts. Intermediate Buyers tend to have

some IT resources and expertise and may

have experience with ERP solutions as well.

Focus believes that solutions or IntermediateBuyers must support included or optional

integration with more business applications

than Basic Buyer solutions, such as those or

sales and marketing automation and inventory

management. Solutions or Intermediate

Buyers must also support at least limited

customer-driven customization.

A aDvanCED BuyER S

Advanced Buyers are most oten ound

at larger companies (more than 1,000

employees) and are typically in search o a

complex solutions that add more sophistica

unctions to those sought by Basic and

Intermediate Buyers. Examples include asse

partner, procurement, supplier, supply chain

and warehouse management, business

intelligence (BI) and tools or engineering o

product confguration. Advanced Buyers als

tend to have airly signifcant IT resources,

expertise and experience. Focus believes

that solutions or Advanced Buyers mustsupport distributed/multi-site deployments,

consolidated management and customer-

driven customization via APIs (application

programming interaces) and/or an included

SDK (sotware development kit). Vendors o

such solutions must also have at least two

years o experience supporting advanced

environments.


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Compriso Fctors

In addition, members o every Buyer Type identifed by Focus Research have three primary areas o concern when considering ERP solutions.

These are:

Product considerations: including basic, intermediate and advanced product eatures and delivery platorms;

Cost considerations: including price, ees, hidden costs and ROI analysis; and

Vendor considerations: including vendor viability, current customers, services and consulting.

vedor Selectio

Solutions and vendors included in this Focus Comparison Guide were selected based upon analysis and comparison o product, cost and vendor

considerations; market prominence; and discussions with industry analysts, other experts and users. Some o these were conducted via discussions

hosted on the Focus.com Web site. These interviews and discussions were combined with Focus research and expertise to select Focus Short List

candidates and to build the comparison grids in this guide. For more inormation, please contact the Focus research team.

The solutions eatured in this guide are appropriate or all but the very largest and/or most complex enterprises those with multiple thousands o

employees supporting complex manuacturing operations. Solutions or such companies tend to involve high levels o customization and reliance

upon extensive internal IT resources and proessional services. These characteristics make meaningul, straightorward comparisons difcult i not

impossible. In contrast, the solutions in this guide can serve larger enterprises with less complex requirements, as well as those seeking solutions th

do not require high levels o internal expertise or external help.


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The Focs Short List

The Short List and comparison grids that ollow present inormation about leading

solutions and vendors identifed by Focus, organized by Buyer Type and the key

considerations outlined above. Focus believes that the solutions and vendors on

the Focus Short List oer pricing, unctionality and/or support eatures o particular

interest to each associated Buyer Type.

Short List oerings are also designed or both manuacturers and companies

in other industries. (Manuacturing was the original market or ERP solutions,

some o which are still designed primarily or exclusively or that market.) Howeve

all the solutions and vendors cited in this guide are candidates worthy o your

consideration, given the needs o your particular Buyer Type.

KEy POInTS

Type O Buyer Best Product Bets Product Cost Vendor

B

BaSIC BuyERS

Microsot Dmics ERPDesiged or ese o se with tightMicrosot Oce itegrtio

vries cosiderbl with sers detres; ggressie competitie discots

Worldwide ecosstem o thosdso prters

netSiteSigle itegrted hosted CRM/ERP/Websoltio

Strts t $499 per moth, pls $99 perser per moth

Foded i 1998; more th6,600 cstomers

SaP Bsiess BDesigSS soltio iteded to replce d hocprocesses, spredsheets or 10-500 sers

$149 per ser per moth (strtig t 25sers)

ERP pioeer or more th 30 ers,bt historicll ot ocsed o Bsic Be

I

InTERMEDIaTEBuyERS

Epicor 9Comprehesie soltio with licesed/hosted/SS optios

Strts t $25,000 25+ ers i bsiess;20,000+ cstomers

Sge MaS 500 ERPItegrted pplictios or ccotig,CRM, HR d other ctios or 20-1,000

emploees

Rges rom $15,000 to $150,000 permoth

28+ ers i bsiess;more th 5 millio cstomers

SaP Bsiess all-i-OeItegrted, idstr-tilored soltio or pto 2,500 emploees

Cogrtor/cost estimtor ilble tSaPs Web site

1,200+ chel prters delierig700+ idstr soltios

A

aDvanCEDBuyERS

Epicor 9Comprehesie soltio with licesed/hosted/SS optios

Strts t $25,000 25+ ers i bsiess;20,000+ cstomers

Orcle E-Bsiess Site 12Icldes spport or CRM, ER P, sset,prodct d sppl chi mgemet

Bsed o cogrtio, dditiol serices 32+ ers i bsiess, 345,000+cstomers d prters worldwide

SaP Bsiess all-i-OeItegrted, idstr-tilored soltio or pto 2,500 emploees

Cogrtor/cost estimtor ilble tSaP s Web site

1,200+ chel prters delierig 700+idstr soltios

B Bsic Bers I Itermedite Bers A adced Bers Sorce: Focs, Febrr


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The Focs Compriso Grids

PRODuCT COnSI DERaT IOnS: BaSIC FEaTuRES

Vendor: Product SolutionBuyer

Types

Optimized or

manuacturing?

Options or non-

manuacturing companies?

Option or

hosted delivery?

Optimized or

modular installations?

Allows customer

modifcations?

Aplicor: Aplicor Hosted Sotware Suite I no Limited O-demd ol yes yes

Epicor Sotware: Epicor 9 B I A yes yes yes yes yes

Exact Sotware: Exact Globe B I yes Limited no yes yes

IFS: IFS Applications B I A yes yes no yes yes

Inor: Inor ERP LN B yes yes yes yes no

Inor: Inor ERP SyteLine B I yes no yes yes yes

Lawson: M3 (Make Move Maintain)

Enterprise Management System 7.1B I A yes yes yes yes yes

Microsot: MS Dynamics ERP B I A no yes yes yes yes

NetSuite: NetSuite B I A no yes O-demd ol yesIormtio ot proided

b edor

Oracle: E-Business Suite 12 I AIormtio ot proided

b edorIormtio ot proided

b edoryes yes yes

Oracle: PeopleSot Enterprise 9.1 B I no Limited yes yes yes

Plex Systems: Plex Online B I A yes no O-demd ol yesIormtio ot proided

b edor

QAD: Enterprise Applications B I yes yes yes yes

Sage Sotware: MAS 500 ERP B I yes yes no yes yes

SAP: Business ByDesign B yes yes O-demd ol yesIormtio ot proided

b edor

SAP: Business-All-in-One IIormtio ot proided

b edoryes yes yes

Iormtio ot proidedb edor

SYSPRO: SYSPRO B I A yes yes no yes yes

1 2 3 4 5

B Bsic Bers I Itermedite Bers A adced Bers * Smll = 1-100, midsize = 101-500, smll eterprise = 501-2,500, eterprise = 501-10


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PRODuCT COnSI DERaT IOnS: BaSIC FEaTuRES (COnTInuED)


Types

CRMFinancial

ManagementForecasting

Human Resource

Management

International

Languages/Currency

Aplicor: Aplicor Hosted Sotware Suite I yes yesIormtio ot proided

b edoryes yes


Exact Sotware: Exact Globe B I yes yes yes yes yes

IFS: IFS Applications B I A yes yes yes yes yes

Inor: Inor ERP LN BLimited; ll ctiolitilble s dd-o

yes Limitedno;

ilble s dd-oyes

Inor: Inor ERP SyteLine B ILimited; ll ctiolitilble s dd-o

yesLimited; ll ctiolitilble s dd-o

Limited; ll ctiolitilble s dd-o

yes


Enterprise Management System 7.1B I A yes yes yes

no;ilble s dd-o

yes

Microsot: MS Dynamics ERP B I A yes yes yes yes yes

NetSuite : NetSuite B I Ano; ilble s

seprte pplictioyes yes yes yes

Oracle: E-Business Suite 12 I A yes yesIormtio ot proided

b edoryes yes

Oracle: PeopleSot Enterprise 9.1 B I yes yesIormtio ot proided

b edoryes


Plex Systems: Plex Online B I A yes yes yes yes yes

QAD: Enterprise Applications B I yes yesIormtio ot proided

b edorno yes

Sage Sotware: MAS 500 ERP B I yes yes yes yes yes

SAP: Business ByDesign B yes yes yes yes yes

SAP: Business-All-in-One I yes yesIormtio ot proided

b edoryes yes

SYSPRO: SYSPRO B I A yes yes yes no yes


6 7 8 9 10


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PRODuCT COnSI DERaTIOnS: BaSIC FEaTuRES (COnTInuED)


Types

Inventory

ManagementManuacturing Order Management Payroll Resource Planning

Aplicor: Aplicor Hosted Sotware Suite I yesIormtio ot proided


b edoryes



Exact Sotware: Exact GlobeB I

yes yes yes no yes

IFS: IFS Applications B I A yes yes yes yes yes

Inor: Inor ERP LN B yes yes yes no; ilble s dd-o yes

Inor: Inor ERP SyteLine B I yes yes yes yes yes


Enterprise Management System 7.1B I A yes yes yes no; ilble s dd-o yes

Microsot: MS Dynamics ERP B I A yes yes yes yes yes

NetSuite: NetSuite B I A yesIormtio ot proided

b edoryes yes yes


b edoryes yes yes


Oracle: PeopleSot Enterprise 9.1 B I yes yes yes yesIormtio ot proided

b edor

Plex Systems: Plex Online B I A yes yes yes yes yes

QAD: Enterprise Applications B IIormtio ot proided

b edor yesIormtio ot proided

b edor no yes

Sage Sotware: MAS 500 ERP B I yes yes yes yes yes

SAP: Business ByDesign B yes yes yes yes yes

SAP: Business-All-in-One I yesIormtio ot proided

b edoryes yes


SYSPRO: SYSPRO B I A yes yes yes no yes

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PRODuCT COnSI DERaT IOnS: InTERMEDIaTE FEaTuRES


Types

Compliance

Management

E-commerce or

Web Storeront Tools

Estimating/

Quoting

Enterprise

Perormance Mgmt.Main tenance

Project

Management

Sales

Solution

Aplicor: Aplicor Hosted Sotware Suite IIormtio ot

proided b edoryes

Iormtio otproided b edor



yesIormtio ot

proided b edo

Epicor Sotware: Epicor 9 B I A yes yes yes yes yes yes yes


yes Limited to B2B yes yes no yes yes

IFS: IFS Applications B I A yes yes yes yes yes yes yes

Inor: Inor ERP LN B yesno; ilble s

dd-oyes

Limited; llctiolit ilble

s dd-oyes yes yes

Inor: Inor ERP SyteLine B I yesno; ilble s

dd-oyes

Limited; llctiolit ilble

s dd-o

no; ilble s dd-o

yes yes


Enterprise Management System 7.1B I A no no yes yes yes yes

no; ilble s dd-o

Microsot: MS Dynamics ERP B I A yes yes yes yes no yes yes

NetSuite: NetSuite B I A yes yes yesno; ilble s

dd-ono; possible throgh

cstomiztioyes yes

Oracle: E-Business Suite 12 I AIormtio ot

proided b edorIormtio ot



proided b edorno yes yes

Oracle: PeopleSot Enterprise 9.1B I

Iormtio ot

proided b edor

Iormtio ot

proided b edor

Iormtio ot

proided b edor yes

Iormtio ot

proided b edor yes yes

Plex Systems: Plex Online B I A yes yes yes yes yes yes yes

QAD: Enterprise Applications B I yes noIormtio ot


proided b edorno no no

Sage Sotware: MAS 500 ERP B Ino; ilble s third-prt dd-o

yes yes notno; ilble s

dd-oyes yes

SAP: Business ByDesign B yes yes yesIormtio ot


proided b edoryes yes

SAP: Business-All-in-One I yes yes yesIormtio ot



proided b edoryes

SYSPRO: SYSPRO B I A yes yes yes yes no no yes


16 17 18 19 20 21 22


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PRODuCT COnS IDERaT IOnS: aDvanCED FEaTuRES


Types

Asset

Management

Business

Intelligence

Employee

Sel-service

Product

Confgurator

Engineering

Tools

Marketing

Applications

Aplicor: Aplicor Hosted Sotware Suite I yesIormtio ot proided




b edoryes

Epicor Sotware: Epicor 9 B I A yes yes yes yes yes yes

Exact Sotware: Exact Globe B I yes yes no; ilble s dd-o Iormtio ot proidedb edor no no; ilble s dd-o

IFS: IFS Applications B I A yes yes yes yes yes yes

Inor: Inor ERP LN BLimited; ll ctiolitilble s dd-o

no; ilble s dd-o

no; ilble s dd-o

yesno; ilble s

dd-ono; ilble s

dd-o

Inor: Inor ERP SyteLine B I yesno; ilble s

dd-ono; ilble s

dd-oyes yes

Limited; ll ctioliilble s dd-o


Enterprise Management System 7.1B I A yes yes

no; ilble s dd-o

yes no yes

Microsot: MS Dynamics ERP B I A yes yes yes no no yes

NetSuite: NetSuite B I Ano; ilble s third-prt dd-o

yes yesyes, i cstomiztio;

lso ilble s third-prt dd-o

no; ilble s dd-o

yes

Oracle: E-Business Suite 12 I A yesIormtio ot proided




b edoryes

Oracle: PeopleSot Enterprise 9.1B I

yes

Iormtio ot proided

b edor

Iormtio ot proided

b edor yes

Iormtio ot proided

b edor yes

Plex Systems: Plex Online B I A yes yes yes yes yes Limited

QAD: Enterprise Applications B IIormtio ot proided


b edorno


no no

Sage Sotware: MAS 500 ERP B I yes yes yes yesno; ilble s

dd-oyes

SAP: Business ByDesign B yes yes yes yes yes yes

SAP: Business-All-in-One I yes yesIormtio ot proided



b edoryes

SYSPRO: SYSPRO B I A yes yes no yes yes yes


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PRODuCT COnSI DERaT IOn: aDvanCED FEaTuRES (COnTInuED)


Types

Partner

Relationship Mgmt.Procurement

Sales Force

Automation

Supply Chain

Management

Supplier

Relationship Mgmt.

Warehouse

Management

Aplicor: Aplicor Hosted Sotware Suite IIormtio ot proided


b edoryes



Iormtio ot proideb edor

Epicor Sotware: Epicor 9 B I A yes yes yes yes yes yes

Exact Sotware: Exact Globe B I no; ilble s dd-o yes no; ilble s dd-o yes yes yes

IFS: IFS Applications B I A yes yes yes yes yesno; ilble s third-prt dd-o

Inor: Inor ERP LN B no yesno; ilble s

dd-oLimited; ll ctiolitilble s dd-o

Limited; ll ctiolitilble s dd-o

yes

Inor: Inor ERP SyteLine B I yes yesLimited; ll ctiolitilble s dd-o

yes yes yes


Enterprise Management System 7.1B I A no yes no yes no yes

Microsot: MS Dynamics ERP B I A yes yes yes yes yes no

NetSuite: NetSuite B I A yes yes yesyes; dditiol

ctiolit ilbleyes; dditiol

ctiolit ilbleyes; ilble s third-prt dd-o


b edoryes


yesIormtio ot proided

b edorIormtio ot proide

b edor

Oracle: PeopleSot Enterprise 9.1 B Iyes yes

Iormtio ot proided

b edor yes

Iormtio ot proided

b edor

Iormtio ot proide

b edor

Plex Systems: Plex Online B I A yes yes yes yes yes Limited

QAD: Enterprise Applications B I noIormtio ot proided

b edorno

Limited; extedblethrogh dd-os


no; ilble s dd-o

Sage Sotware: MAS 500 ERP B Ino; ilble s third-prt dd-o

yes no no yes yes

SAP: Business ByDesign BIormtio ot proided



b edoryes yes yes

SAP: Business-All-in-One IIormtio ot proided

b edoryes





SYSPRO: SYSPRO B I A yes yes no yes yes yes

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PRODuCT COnSI DERaT IOnS: PLaTFORM anD DE L IvERy


Types

System

ArchitectureSOA Support Database

Includes EDI

Sotware

Code or SDK

Available

Supports

Open Standards

Aplicor: Aplicor Hosted Sotware Suite IIormtio ot proided


b edorn/a




Epicor Sotware: Epicor 9 B I A Microsot .nET yesIormtio ot proided

b edoryes



Exact Sotware: Exact Globe B I Microsot visl Bsic Limited MSQL 2005 or 2008 yes yes yes

IFS: IFS Applications B I A

J2EE-bsed operchitectre with

.nET-bsed iterceyes Orcle dtbses yes no yes

Inor: Inor ERP LN BInFOR ERP Ln 4GL

bsed o Jyes

Orcle dtbses dSQL Serer

yes no yes

Inor: Inor ERP SyteLine B I Microsot .nET yes SQL Serer yes yes yes


Enterprise Management System 7.1B I A

WebSphere,Sstem i, J

yesIdstr stdrd

dtbsesyes no yes

Microsot: MS Dynamics ERP B I A Microsot .nET yes Microsot SQL Serer yes yes yes

NetSuite: NetSuite B I A

Clod pplictio bsedo 3-tier mlti-tet

rchitectren/a n/a

yes, i Ope SDK;lso ilble i

third-prt dd-oyes yes







b edor

Oracle: PeopleSot Enterprise 9.1 B I Iormtio ot proidedb edor

yes Iormtio ot proidedb edor


yes Iormtio ot proideb edor

Plex Systems: Plex Online B I A Microsot .nET n/a n/a yes yes yes

QAD: Enterprise Applications B IQaD serice orieted

rchitectreyes Progress BMS yes



Sage Sotware: MAS 500 ERP B I Microsot .nET no Microsot SQL Sererno; ilble s third-prt dd-o

yes yes

SAP: Business ByDesign BIormtio ot proided

b edoryes





SAP: Business-All-in-One I SaP netWeer yesIormtio ot proided




b edor

SYSPRO: SYSPRO B I A Microsot .nET yesWidows pltorm,

Microsot SQL or ISaMyes yes yes


35 36 37 38 39 40


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COST COnSIDERaT IOnS


Types

Solution CostAverage TIme

to Deploy

Published ROI

Use Cases

Payment

Model Options

Aplicor: Aplicor Hosted Sotware Suite I Iormtio ot proided b edor Iormtio ot proided b edor Iormtio ot proided b edor SS

Epicor Sotware: Epicor 9 B I A Strts t $25,000 3 to 9 Moths yes Licese, hosted, SS

Exact Sotware: Exact Globe B I Strts t $25,000 2 to 6 Moths yes Licese

IFS: IFS Applications B I Avries b sers, modles d spport

leel3 to 6 Moths yes Licese

Inor: Inor ERP LN B Iormtio ot proided b edor 4 to 9 Moths yes, po reqest Licese, hosted licese

Inor: Inor ERP SyteLine B I Iormtio ot proided b edor 3 to 6 Moths yes, po reqest Licese, hosted, SS


Enterprise Management System 7.1B I A vries b sers d pplictios vries yes Licese, hosted licese

Microsot: MS Dynamics ERP B I A Iormtio ot proided b edor 2 weeks to seerl moths yes Licese, SS

NetSuite: NetSuite B I A$499 per moth, pls $99 per ser

per moth3 to 6 Moths yes SS

Oracle: E-Business Suite 12 I A Iormtio ot proided b edor Iormtio ot proided b edor Iormtio ot proided b edor Licese, hosted

Oracle: PeopleSot Enterprise 9.1 B I Iormtio ot proided b edor Iormtio ot proided b edor Iormtio ot proided b edor Licese, hosted

Plex Systems: Plex Online B I A From $4,000 to $100,000 per moth 1 to 12 Moths yes SS

QAD: Enterprise Applications B I Iormtio ot proided b edor 4 to 9 Moths yes Licese, SS

Sage Sotware: MAS 500 ERP B I From $15,000 to $150,000 per moth 4 to 6 Moths yes Licese

SAP: Business ByDesign B$149 per ser per moth, strtig t 25

sers1 to 2 Moths Iormtio ot proided b edor SS

SAP: Business-All-in-One I Iormtio ot proided b edor 2 to 4 Moths Iormti o ot proided b edor Licese, hosted

SYSPRO: SYSPRO B I AFicil modles: $1,500 or 4 sers;

mctrig modles: $1,800 or 4 sers3 to 6 Moths yes Licese

1 2 3 4



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vEnDOR COnSIDERaT IOnS


Types

Length o Time

in BusinessCustomers

Number o

Customers WorldwideConsulting Support

Aplicor: Aplicor Hosted Sotware Suite I 10 ers Iormtio ot proided b edor Iormtio ot proided b edor yes

Epicor Sotware: Epicor 9 B I A 25 ersCompio Sstems, Hstech,

Smetrics20,000 yes


25 ers Idstrielle allice, ameco, St. Gobi 100,000 yes

IFS: IFS Applications B I A 26 ersu.S. air Force,

Lockheed Mrti, Sb2,000 yes

Inor: Inor ERP LN B 7 ers Boeig, Foms Grop, Secm 70,000 yes

Inor: Inor ERP SyteLine B I 7 ersadced Ipt Sstems,

Coloil Sstems, Drmx Mrie70,000 yes


Enterprise Management System 7.1B I A 33 ers Jell Bell, TaL, Zeppeli 4,500 yes

Microsot: MS Dynamics ERP B I A 34 ersExpert Grop, Exhsto,Glidewell Lbortories

Hdreds o thosds yes

NetSuite: NetSuite B I A 11 ersashi Ksei Spdex americ,

Isz Trck, Jollibee Foods6,600 yes

Oracle: E-Business Suite 12 I A 32 ers Iormtio ot proided b edor 345,000 Iormtio ot proided b edor

Oracle: PeopleSot Enterprise 9.1 B I 32 ers Iormtio ot proided b edor 345,000 Iormtio ot proided b edor

Plex Systems: Plex Online B I A 14 ersIte, Mg Powertri,

Fisher & Comp400 no; ilble rom prters

QAD: Enterprise Applications B I 26 ersSDisk, Johso Cotrols,

TRW atomotie6,000 yes

Sage Sotware: MAS 500 ERP B I 28 ersEtertimet Lightig Serices,

Metropolit Regiol Io Sstems,Power Crbers

5.8 millio yes

SAP: Business ByDesign B 30 ers Iormtio ot proided b edor Iormtio ot proided b edor Iormtio ot proided b edor

SAP: Business-All-in-One I 30 ers Iormtio ot proided b edor Iormtio ot proided b edor Iormtio ot proided b edor

SYSPRO: SYSPRO B I A 31 ersThermo Fisher, Mc Pper,

airbore Sstems14,000 yes

1 2 3 4



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vedor Prole

AplicorEpicor

Sotware

Exact

SotwareIFS Inor Lawson Microsot

Focsed o midmrketd eterprise CRM/ERP sersClims 4-er, 100

percet ptime ohosted sericesOers SLas (sericeleel greemets) withcil grteesFor more iormtio:www.plicor.com

Soltio bsed ocosolidtio o mltipledisprte soltiosC be implemeted s

hosted, premise-bsedor hbrid soltioClims lowest TCO(totl cost o owership)mog ledig oerigsFor more iormtio:www.epicor.com

Worldwide presece hedqrtered i Thenetherlds; cstomersi 125 cotries

Expdig beod ERPto CRM, HR, ltics;icresig ocs o theamericsRecetl itrodcedsotwre retl orcotrct/mke-to-ordermctrersFor more iormtio:www.exct.com

Soltios optimized orcomplex deplomets mlti-site, mlti-lgge, d so o

Historicll strogeri Erope th i theamericsLched IFSEterprise Explorer(IEE) ser iterce toimproe sbilitFor more iormtio:www.isworld.com

Focsed o bildig,big d itegrtigbest-o-breed bsiesspplictios

Oers fexiblesotwre pgrde/exchge optios withmitece cotrcts3,500 prodctspecilists i 35cotries d 1,400prtersFor more iormtio:www.ior.com

Merged with Iteticosltc i 2006O-site d remotelhosted serices oered

directl or throgh1,700+ coslttsWorks closel withcstomers to mesresccess, ROI d TCOccrtel d crediblFor more iormtio:www.lwso.com

Itegrtes CRM dERP closel withMicrosot Oce toimproe ese o se

azre clod/SSiititie potetillmjor bt still derdeelopmeta ledig sotwreprter o eer mjorcomptig hrdwreedorFor more iormtio:www.microsot.com

NetSuite Oracle Plex Systems QAD Sage Sotware SAP SYSPRO

Soltio combiesCRM, ERP, e-commerced rel-time, role-bseddshbords

Web-bsed SSrchitectre eblesdeep ctiolitecoomicllOers itegrtedspport or iotieetres sch srecrrig billig dshippigFor more iormtio:www.etsite.com

Expdig beodhistoric ocs o lrgeeterprisesCorporte SS/clod

strteg d ltimteitegrtio o mltipleCRM/ERP soltiosstill i fxFor more iormtio:www.orcle.com

Focsed o eblig

comprehesie

mctrig spport,

shop foor to top foor

Soltio origill bilts cosltig projector tomotie-prtsmker i 1990sPlex Olie SSoerig lched i2001For more iormtio:www.plex.com

Foded i 1979specicll todeelop sotwre ormctrers

Soltios crretlsed b more th6,000 compies i 90cotriesRecet pgrdesre respose tosers dowsizig,reorgiztio dtriig cocersFor more iormtio:www.qd.com

Focsed lmostexclsiel o smllerd midsize bsiessesMore th 25 ers o

experiece; more th6 millio cstomers,13,400 emploeesworldwideCstomer spportetwork o 40,000ccotts d 30,000bsiess prtersFor more iormtio:www.sge.com

Foded i 1972,perhps the best-kowERP sotwre proiderworldwide

More th 75,000cstomers, 140,000deplomets, 12 milliosers, 2,400 bsiessprters worldwideacqired BsiessObjects i 2008 tobrode portolioFor more iormtio:www.sp.com

More th 30 ersexperiece, 14,000licesees d 1,500chel prters cros

60 cotriesa sigle, comprehesimodlr soltiotilored i cosltigserices to specic sereqiremetsFocsed o combiigtechologies, sericesd sers bsiesseeds ito ied ERPsoltiosFor more iormtio:www.sspro.com
http://www.aplicor.com/http://www.epicor.com/http://www.exact.com/http://www.ifsworld.com/http://www.infor.com/http://www.lawson.com/http://www.microsoft.com/http://www.netsuite.com/http://www.oracle.com/http://www.plex.com/http://www.qad.com/http://www.sage.com/http://www.sap.com/http://www.syspro.com/http://www.syspro.com/http://www.sap.com/http://www.sage.com/http://www.qad.com/http://www.plex.com/http://www.oracle.com/http://www.netsuite.com/http://www.microsoft.com/http://www.lawson.com/http://www.infor.com/http://www.ifsworld.com/http://www.exact.com/http://www.epicor.com/http://www.aplicor.com/


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Others Worth Wtchig

In addition, Microsot, Oracle, SAP, Salesorce.com and other leading

CRM and ERP vendors are likely to introduce new oerings, options

and alliances as more ERP unctionality becomes available via SaaS

and cloud-based delivery. Focus believes this trend will accelerate and

continue indefnitely. Users pursuing or considering ERP deployments

should question candidates closely about their SaaS/cloud plans. They

should then compare those plans careully with their own business

needs and goals.

Several other vendors, notably Agresso, Deltek and Quicken, all

have relevant oerings in this market. (Oracle has additional relevant

oerings in its acquired JD Edwards portolio as well.) However, Foc

was unable to obtain sufcient inormation about these oerings to

make meaningul comparisons or analysis possible within editorial

deadlines. Focus will try to include these vendors and their oerings

uture updates to this Comparison Guide.

Expandable Sotware Workday

Expdble Sotwre is emergig competitor i the SS ER P mrket, oerig comprehesie, modlr rmework o pplictios d ctios. The soltiooers eterprisewide ERP d sppl chi mgemet etres, commo seriterce cross ll ctios, d o-site d o-demd deplomet optios. It lso

hs powerl reportig d dshbord ctios. The soltio is bilt o Microsotodtio techologies, icldig SQL Serer.For more iormtio: www.expdble.com

Workd, oded b PeopleSot oder De Deld, oers S S soltio thticldes HR, proll d other ctios the comp clims re worth lterties totrditiol ERP deplomets. Workd lso promises rpid deplomet, globl rech,cosistec i GRC (goerce, risk d complice ) mgemet, lower costs d

greter gilit d fexibilit th trditiol ERP soltios.For more iormtio: www.workd.com
http://www.expandable.com/http://www.workday.com/http://www.workday.com/http://www.expandable.com/


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abot Focs Reserch

Each year U.S. businesses spend more than $75 trillion* dollars on goods and services. And yet there has not been a defnitive source o

trustworthy and easily accessible inormation to support business buyers and decisions makers especially those in small and midsize business

Filling this gap is the mission o Focus Research.

Through its Research Guides, Focus Research empowers buyers to make considered purchases and decisions. Focus does this by providing ree

available, actionable advice based on the expertise o other buyers, recognized experts and Focus analysts.

Gidig Priciples

Our goal is not only to provide independent and high-quality research but also to deliver a new research model that serves all businesses.

Open: We believe inormation must be set ree. The data, advice and

research on Focus are widely distributed and available to everyone

Peer-powered: We believe in the power o many. Thousands o buyers

and experts contribute their expertise to Focus every day. Our job is to

take their insights and integrate them into our research.

Practical: We believe in addressing everyday issues acing businesses.

Focus Research does not pontifcate on high-level trends or promote

broad-based research agendas. Rather, Focus Research endeavors

to provide specifc, actionable recommendations that help businessesmake the right decision every time.

Relevant: We believe there is no one-size-fts-all answer to a

business purchasing decision. Focus Research is, thereore, designed

to address specifc concerns o multiple buyer types across multiple

industries. As such, users are encouraged to combine our dierent

research deliverables into tailor-made packages that eectively

address their unique needs and goals.

* Sorce: vis, Ic. Commercil Cosmptio Expeditre Idex ct sheet.
http://www.focus.com/content/type/research/http://www.focus.com/content/type/research/


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1Focus Research 2010

Focus BrieF

Business Intelligence: 5 Things to Watch for in 2010

Michael E. Dortch | December 15, 2009

Introduction

BI (business intelligence) solutions will continue to multiply in 2010. Smaller, newer vendors will merge with or be

acquired by larger sotware companies. And users will continue to try to fgure out how best to leverage BI to turn their

organization into truly intelligent, agile and more eective businesses. Below are some specifc areas o ocus and

recommendations intended to help those users to achieve their goals.

Analysis

1. BI will become more pervasive and more visible and more invisible.

CRM, SFA and other applications ocused on sales, service and support will increasingly act as eeders into core BI

applications and unctions. This increasing integration oers the prospect more complete and comprehensive views

o business operations, in part by hiding BI unctions behind other applications and interaces amiliar to users.

What you should do: Ensure that all o your current and potential solutions or CRM, SFA, help-desk management,

contact-center management and other business-critical unctions can talk to your BI solutions and processes. Also,

work to drive adoption o those eeder applications to as close to 100 percent as possible. This will help to ensure

that, to paraphrase a recent U.S. president, no BI inormation is let behind.

2. BI unctions will increasingly live in the cloud(s).

As more collaboration, CRM and sales/marketing automation unctionality is delivered as cloud-based services, BI

unctions will ollow suit. This should give you more options or expanding the reach and adoption o BI and relatedapplications, in many cases more aordably and with lower management overhead than possible with previous

alternatives.

What you should do: I youre already using cloud-based solutions or CRM, SFA or related unctions, work with

your vendor(s) and/or reseller(s) to make sure those solutions interoperate with incumbent or planned BI solutions. I

your organization is not yet in the cloud, educate yoursel and your colleagues about whats available; what works with

what; and what makes the most sense given your organizations specifc needs, goals and resources.

3. BI and business collaboration will grow closer.

During 2010, numerous innovative collaboration-centric solutions will likely appear, built upon platorms such as

Googles Wave, Salesorce.coms Chatter and SAPs 12 Sprints/Constellation project, now in beta testing. SAPs

alternative is particularly interesting, given the companys long leadership in ERP and BI. Also, early reports indicate

that SAP plans at least some integration with Google Wave, and to support real-time collaboration with inormation

aggregated rom multiple sources, presumably including those within and outside o an organization. Given SAPs

legacy, the company will likely enable users to employ a hybrid approach combining cloud- and premises-based

resources. All o these emerging platorms oer the promise o enhancing real-time collaboration with real-time and

near-real-time BI and business analytics.
https://www.google.com/accounts/ServiceLogin?service=wave&passive=true&nui=1&continue=https%3A%2F%2Fwave.google.com%2Fwave%2F&followup=https%3A%2F%2Fwave.google.com%2Fwave%2F&ltmpl=standardhttp://www.salesforce.com/chatter/http://12sprints.com/http://12sprints.com/http://www.salesforce.com/chatter/https://www.google.com/accounts/ServiceLogin?service=wave&passive=true&nui=1&continue=https%3A%2F%2Fwave.google.com%2Fwave%2F&followup=https%3A%2F%2Fwave.google.com%2Fwave%2F&ltmpl=standard


19/19

What you should do: Keep an eye on developments related to these and other such platorms. Pay specifc

attention to how and whether the providers o your most business-critical applications adopt and/or respond to those

developments. And make sure those responsible or those business-critical applications at your organization sign

up or access to the emerging platorms, so your organization has as much practical inormation as possible about

potential specifc BI-collaboration integrations.

4. BI will gain a larger voice.

The growing use o IP telephony creates new opportunities to gather and leverage inormation about who calls

whom and what happens beore, during and ater each call. This inormation can be a very valuable addition to BI

and analytics eorts but only i a companys phone system and that systems vendor, reseller and/or integrator are

sufciently strategically ocused on the companys business needs and goals.

What you should do: Take a strategic approach to VoIP, and make sure that your chosen and candidate solutions

and their vendors understand your business needs and goals. You want to make absolutely sure that all relevant

inormation about voice trafc at your organization is as accessible to your BI- and analytics-related solutions and

eorts as is inormation about e-mail and other data.

5. BI will continue to challenge business decision makers to take ull advantage o its benefts.

While growing numbers o companies will achieve success with BI in 2010, many wil l fnd their eorts stymied.

Impediments will include disjoint solutions, inconsistent integrations with other key applications and inormation

sources, lack o complete solution adoption, lack o managerial support or some combination o these actors.

What you should do: Stay the course and remain ocused on your business goals. Evangelize the business value

o eective, comprehensive, enterprise-wide BI and analytics to all key constituencies at your organization, rom

senior management to sales and support teams. Strive to ocus on solutions and vendors that support and encourage

interoperability, ease o use and management, and eective integration. And keep at least one eye on technologicaland business developments among BI solution providers.

Conclusion

Business intelligence eorts can only result in a truly intelligent, agile business i they are driven by business goals;

comprehensively deployed and adopted; and managed in ways that produce meaningul, measurable and credible results.

The trends and recommendations above can provide a oundation upon which you can build an eective approach to BI

tailored to your organizations unique needs and goals. In addition, resources such as Focus can help you to get and keep

inormed and up to date on relevant industry developments, the experiences o other users and advice rom experts.

What is Focus?

Focus is a new business destination where business proessionals can help each other with their purchase and other

business decisions. You can consult Focus whenever you need it. Look to us or practical and actionable insight and

specialized support or your business purchase decisions on applications, technology, services and more.

Join the Community. Realize the benefts o Focus Membership - all ree and open or business. >> Learn More
http://www.focus.com/about/learn-more/http://www.focus.com/about/learn-more/

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