CPHQ Preparation Course

CERTIFIED PROFESSIONAL IN HEALTHCARE QUALITY

Ahmed ElSheikhDr. Ahmed Elsheikh is a medical professional, quality trainer, Lead-ership surveyor, and international speaker with big experience in the healthcare and quality sectors; sharing knowledge and pro-viding hospitals, doctors, managers, and patients a high-quality care and safer environment for a better life. Dr. Ahmed has been trained in Japan and the US on Lean Implementation, Kaizen, and Strategic Quality Deployment, and has presented his successful model of Healthcare Kaizen Implementation at conferences in the US, Canada, Qatar, and Dubai. As an acknowledgment of his work and excellence, he has received a healthcare innovation award from the Institute for Health Improvement (IHI) for his kaizen implementation research in Qatar.

During his illustrious career, he has worked as Director of Quality and Patient Safety at the Security Forces Hospital Program in Saudi Arabia, Chair of Quality and Statics Center at Makkah Region Hajj Duty, a Trainer and Coordinator of Quality Management Applications at JCIA hospitals; Deputy Quality Manager at As-Salam International Hospital, and a currently he is a chairing Board Member of the International Associa-tion of Risk Management in Medicine IARMM in Tokyo, Japan.

Furthermore, he is putting his skills and resources in the design and delivery of various learning training products in the quality field and healthcare industry. He has trained hun-dreds of CPHQ candidates in Egypt, Dubai, and Saudi Arabia, and has immensely improved their chances of obtaining this distinguished credential. His course syllabus is a unique blend of theory and practice and is certified by the Health-

care Authority Abu Dhabi HAAD (19 CE Hours) and Dubai Healthcare Authority DHA (21 CE hours). He used to be a lecturer of Quality Management at the American University in Cairo AUC teaches a Total Quality Management diploma track for better healthcare reforms.

Beside the delivery of exam preparation courses and be-spoke in-house trainings, Dr. Ahmed is a distinguished speaker, conference chairman, and panelist at high-level conferences ranging from; an ASQ Lean and Six Sigma Con-ference in Arizona, US; through Canadian Society of Quality Conference in Montreal, Canada; to Harvard Medical School at IARMM Conference in Boston, US, to name a few. In addi-tion to this, he is a frequent participant at MENA conferences in Dubai, Egypt, Qatar and Saudi, and his published work has been presented at many other international conferences in Sweden, Qatar, Brazil, Denmark, Saudi, and the UK.

Ahmed holds Bachelor of Medicine, from Mansoura Univer-sity, an MBA from Edinburgh School of Business, a Hospi-tal Management Fellowship from The Egyptian Fellowship, Total Quality Healthcare Management - TQM Postgraduate Diploma from the University of Cairo, and is a certified: ASQ CMQ/OE, CPHQ, LGBSS, and Internal Auditor ISO 9001-2008.

Finally, in the scope of his competencies and activities is co-authoring a book published in 2012, focusing on Build-ing and Running Quality Management System in a hospital, and contributing to a tutor guide published in 2010 in fo-cusing on Quality Assurance of Practical Course Practicum.

Expert Trainer

MD, MBA, CMQ-OE, CPHQ, LGBSS

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5 KEY TAKE AWAYS

1Define Healthcare Quality Management and identify quality perspectives and dimensions and its application in healthcare facilities

2Explain Integration of Quality Management in hospital functions, and demonstrate the role of a quality professional in system deployment

3 Identify the role of quality management in different management systems

4Define KPIs, list characteristics of effective indicators in healthcare, and iillustrate aspects measured by KPIs

5Integrate patient safety and strategic risk planning, as well as practice tools used to perform a root cause analysis in healthcare

» CEOs » Quality Directors » Medical and Nursing Directors » Quality Managers » Quality Officers and Coordinators » Accreditation Officers » Senior nurses » Risk Managers » Case Managers » Healthcare Administrators and Managers » Healthcare professionals interested in managerial

or quality jobs.

WHO SHOULDATTEND?

PROGRAMTIMINGS

Registration will begin at 08.00 on Day One. The program will commence at 08.30 each day and continue until 16.30. There will be two refreshment breaks and lunch at ap-propriate intervals.

» Teaching sessions » Interactive Activities and Workshops » Mock exam simulation

TRAINING METHODOLOGY

LEARNING OUTCOMES

By the end of this course participants will be able to: » Give an overview of Strategic and Operational Management » Identify key elements of Hoshin Planning model of

strategic management » Differentiate between Management and Leadership » Compare different Leadership Styles (Autocratic, De-

mocratic, Participatory) » Recognize key concepts of Utilization management

from the Quality perspective » Describe case manager role in the quality of healthcare

service » Describe Risk Handling in healthcare » Detect Types of Risk financing and how to control and

minimize risk? » Adopt the concept and value of the cost of poor quality

(COPQ) » Assess the organization’s patient safety culture » Outline benefits of benchmarking in healthcare » Recognize accreditation requirements for measure-

ment function in healthcare » Identify Decision Making Model in quality management » Foster importance to listen to the voice of the customer » Design Data Collection cycle (including Sampling me-

thodologies and tools) » Practice Basic Statistical concepts (mean, median,

mode, standard deviation » Practice mock exam questions on points covered

during the session.

3

Delivery Type Group Live

Prerequisites

Any of: » Managerial experience » Senior clinical

experience » Quality experience

(optional) » Accreditation facilitation

experience on departmental level

Level Intermediate

December 09-13, 2018 | Jeddah, KSA

COURSE OVERVIEWThe exam preparation course is an essential review for all those planning to take the CPHQ exam.

The course aims to provide with the knowledge and skills to pass the exam administered by the National As-sociation for Healthcare Quality (NAHQ).Becoming a Certified Professional in Healthcare Quali-ty (CPHQ) could be one of the best career moves for any healthcare professional involved in Quality Management, Performance Improvement, Risk Management, Infection Control and Health Information. The granting of CPHQ sta-tus recognizes professional and academic achievement by individuals in the field of healthcare quality management. The comprehensive body of knowledge includes quality management, quality improvement, case/care/disease/utilization management, and risk management at all em-ployment levels and in all healthcare settings.

DAY 1Introduction - Structure, and Integration

MORNING » Welcome and Registration » Introduction to CPHQ Certification Body of Knowledge » Definition, Dimensions, and aspects of Quality » Facilitate development of the quality structure » How to align quality and safety activities with strategic goals? » Participate in organization-wide strategic planning re-

lated to quality » Recognize quality initiatives impacting reimbursement

(e.g., pay for performance, value-based contracts)

AFTERNOON » Regulatory, Accreditation, and External Recognition » Assist with survey or accreditation readiness » Participate in the process for evaluating compliance

with internal and external requirements » Design and evaluate performance, process, and quality

improvement training » Develop/provide survey preparation training (e.g., ac-

creditation, licensure, or equivalent)

Q&A SESSION » Practice mock exam questions on points covered

during the day.

DAY 2Health Data Analytics

MORNING » Participate in identifying or selecting measures » Design data collection plans » Collect and validate data

AFTERNOON » Graphical presentation of data » Basic statistical concepts » Data analysis and display using storytelling techniques » Compare data sources to establish benchmarks

Q&A SESSION » Practice mock exam questions on points covered

during the day.

DAY 3Performance and Process Improvement

MORNING » Tools for Prioritization » Facilitate development of action plans or projects » Facilitate implementation of performance improve-

ment methods (e.g., Lean, PDCA, Six Sigma) » Establish teams, roles, responsibilities, and scope

AFTERNOON » Use a range of quality tools and techniques (e.g., fish-

bone diagram, FMEA, process map) » Participate in the monitoring of project timelines and

deliverables » Evaluate team effectiveness (e.g., dynamics, outcomes) » Evaluate the success of performance improvement

projects » Root cause analysis Interactive Workshop

Q&A SESSION » Practice mock exam questions on points covered

during the day.

DAY 4Patient Safety

MORNING » How to plan for a patient safety program? » How to measure patient safety culture? » How can technology enhance the patient safety program?

AFTERNOON » How to implement a patient safety program? » International patient safety goals » Participate in safety and risk management activities

(OVR, sentinel events, RCA, FMEA)

Q&A SESSION » Practice mock exam questions on points covered

during the day.

DAY 5Recap and Mock exam

MORNING » Open discussion on points covered » Exam structure and tips

AFTERNOON » Mock exam » What’s after CPHQ? (career Coaching session)

December 09-13, 2018 | Jeddah, KSA

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IN-HOUSE If interested to run this course in-house please contact Goran Gakidev at +971 4 447 5711or e-mail: goran.gakidev@leoron.com

DISTANCE LEARNING PROG.If interested to run this course with our distance learning program please contact Agron Kurtishi at +971 4 447 5711 or e-mail: agron.kurtishi@leoron.com

TERMS & CONDITIONS

1. Payment Terms for LEORON Professional Development Institute (hereafter LEORON PDI)a. 100% payment of the amount in maximum 15 days upon the receipt of the invoice. b. The payment shall be conducted either in cash, credit/debit card, cheque or bank transfer. c. The stated amount is exclusive of Withholding Tax and other duties, taxes and transfer related charges which if

applicable are payable by the client in addition to the stated amount.2. Cancelation and Postponement Policy

a. All cancelations and postponements shall be done in written form.b. In case of client cancelation:

i. No cancelation fee if the cancelation takes place not less than 14 days prior to the beginning of the course,ii. 50% cancelation fee if the cancelation takes place between 7 days and 14 days prior to the beginning of the course,iii. 100% cancelation fee if the cancelation takes place less than 7 days prior to the beginning of the course,

c. In case of client postponement, i. LEORON PDI issues a credit note which states that the paid amount can be used for participation in any of the

company’s courses which are scheduled in a period of 12 months from the date of the credit note.ii. A 25% postponement fee if the postponement takes place less than 10 days prior to the beginning of the course

d. In case of LEORON PDI cancelation:i. A 100% refund shall be applicable if LEORON PDI decides to cancel the event - the client has an option to receive

a credit note which can be used for any course for a period of 12 months.ii. In case of LEORON PDI postponement - the client may choose to participate on the same course at the later date or

to be issued a credit note which states that the paid amount can be used for participation of any of the company’s courses which are scheduled in a period of 12 months from the date of the credit note.

3. Selection of Trainer and LocationSelection of the trainer and training location shall be at the discretion of LEORON PDI. Every effort shall be made to maintain continuity, but, if necessary, LEORON PDI can change the trainer and training location any time prior to commencement of the course.

4. Intellectual PropertyThe copyright, intellectual property and design rights of the learning materials are property of LEORON PDI and its expert trainers. It cannot be copied, shared or reproduced without prior written consent of LEORON PDI.

5. Health and SafetyThe clients must conform to and comply with the Health and Safety Policy and Procedures as laid down by LEORON PDI or its partner organizations when the course is delivered in leased premises. Breaches of these policies and procedures may result with the client being suspended or excluded from the course and premises.

6. Complaints and Refunds Procedurea. LEORON PDI shall deem relevant the following types of complaints:

i. If the contents of a course or the training materials are incorrect or inappropriate.ii. If the duration of the course is significantly different to that invoiced.iii. If the conduct or actions by the LEORON PDI trainer are inappropriate or offensive.iv. If the training delivery is not on a satisfactory level

b. Enquiries and complaints shall be made in written form and have to contain sufficient detail to allow LEORON PDI to compile an official written response.

c. All official enquiries and complaints shall be submitted electronically to Val Jusufi, Managing Director of LEORON PDI, at val@leoron.com

d. LEORON PDI shall officially respond to the complaint no later than 7 days from the date of its reception.7. Force Majeure

LEORON PDI shall not be liable to the clients or be deemed to be in breach of any agreement it has concluded with them for any delay in performing or failure to perform any of the LEORON PDI’s obligations in respect of the services if the delay or failure was due to any cause such as war, warlike activities, fire, storm, explosion, national emergency, labor dispute, strike, lock-out, civil disturbance, actual or threatened violence by any terrorist group, newly enacted law or regulation or any other cause not within the control of LEORON PDI.

8. Governing LawThis contract shall be governed by and construed in accordance with the Laws and Regulations of the Au-thority in the Kingdom of Saudi Arabia.

I have read and agreed to the following terms and conditions!

COURSE DETAILSCERTIFIED PROFESSIONAL IN HEALTHCARE QUALITY - CPHQ PREPARATION COURSE

Date: December 09-13, 2018 Location: Jeddah, KSA

Signature:

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4 EASY WAYS TO REGISTER

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COURSE FEE: US$ 3890SAVINGS & DISCOUNTS

GET US$ 400 DISCOUNT if you register 2 months before the course

GET US$ 200 DISCOUNTif you register 1 months before the course

GROUP DISCOUNTS*

3-4 Delegates 20%

5 Delegates 25%

*please note that all group discounts are given on the original course fee** all prices are VAT-exclusive.

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