2019 EDITIONS 27-29 MARCH

AU +61 3 9028 2223 | UAE +971 4 563 7316 | MY +60 3 2742 1357 | RO +40 3 6942 6935kpiinstituteorg

Learn how to audit the maturity level of Performance Management Systems

Key business benefits

Ensure you have the right tools processes and people in the right place for your Performance Management System

Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one

Maximize the added value generated by your Performance Management System by elevating current practices to best practices

Educate stakeholders to be oriented towards continuous learning and improving

Justify investments in process improvement

CERTIFIEDPERFORMANCE AUDIT PROFESSIONAL

Performance MaturityModel Framework

v 20 2017

C-P

APERFORMANCE AUDIT

SINGAPORE

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 2

Course overview

Participantsrsquo profile Benefits

Learning objectives

The Performance Maturity Model Framework embeds in its development over 8 years of research in the field of performance architecture development and the use of maturity models for capability maturity levels diagnosis This educational program presents a rigorous approach to diagnosing and auditing the maturity of performance architectures for 5 capabilities strategic planning performance measurement performance management performance culture and employee performance management It involves the use of a proprietary Integrated Performance Maturity Model Framework with the scope of mapping maturity gaps and identifying a set of next actions that will ensure the progression to the next maturity level

Senior amp middle management professionals

Internal amp external Performance Audit professionals

Performance management systems experts

Professionals from different fields such as audit finance human resources production logistics information technology and others working with performance management system architectures will acquire the competencies needed to diagnose their entities performance systems capability maturity

Any audit expert regardless of his current audit experience (financial compliance performance) interested in expanding his area of expertise towards assessing organizational performance systems by employing the proprietary or customized versions of the Integrated Performance Maturity Model Framework developed by the Global Performance Audit Unit

For professionals like Strategy Manager Performance Management Officer or Performance Architect it is important to develop competencies to evaluate the performance management systemsrsquo maturity and ensure continuous system improvements The Certified Performance Audit Professional Training Course offers the opportunity to learn the best practices used in this field and professionals can elevate their current process and tools related to strategy performance measurement and management performance culture and employee performance management

Receive relevant guidance on how to assess the maturity of a performance management system

Understand the value added by a performance management systemsrsquo audit and improve your performance management capability

Access an innovative learning experience based on a 3 stage educational process

Obtain premium recognition and expand your business network by becoming a Certified Performance Audit Professional

Understand how to deploy and conduct a performance audit process

Learn how to use the Performance Maturity Model Framework as part of the audit methodology

Develop the ability to interpret the data and perform statistical analysis based on the survey results received

Gain clear understanding and insights for reviewing performance management documents produced by the organization assessed

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3

AgendaUnderstand Performance Management Maturity Models Fundamentals

Day 1

Day 2

Day 3

Deploy the Performance Management Audit

Diagnosis amp Feedback for Improvement

Understanding the Context for Performance Management Auditing

The Pillars of the Performance Management Systems

Performance Management Auditing Tools

0900-1630 0900-1630 0900-1600

Business management trends The role amp importance of performance management systems

Performance Management as a central organizational capability

Challenges in auditing The role of performance management system audit

Audit principles

The Performance Audit Project Plan Audit Objectives and scope Major milestones Project deliverables Communication plan

Create insightful data analysis

Case study Aggregate findings from maturity model survey interviews and documents assessment

Improvement areas and strengths Performance Management Maturity Model score interpretation

Consolidate the Audit Report

Performance management audit outputs checklist

Define audit report structure Guidance to writing the audit report Report design and visualization Case study Interpret results

formulate conclusions and recommendations

Roadmap for future improvements

Present the Audit Findings amp Recommendations Audit presentation Performance culture in organizations

The performance management audit cycle

Audit recommendations follow-up

Program Overview amp Next Steps

Performance Audit Project Closure Lessons learned log Professional Development

opportunities in the field Organizational recognition amp awards

Review amp Certification Exam

Course review Certification Exam

The Performance Management Maturity Survey Key stakeholders identification Survey audience segmentation Data gathering process Statistical analysis amp interpretation of raw data

Case study Practice data interpretation

Interviewing Key Stakeholders Interview guide outline Best practices in formulating

questions Key stakeholders identification Interview preparation amp scheduling Case study Develop an interview

guide

Analysis of Performance Management Documents Documentation assessment methodology

Documents checklist Guidance on assessing and rating documents

Sampling methodology Case study Practice documents assessment

Strategic Planning Performance Measurement Performance Management Performance Culture Employee Performance Management

Maturity models - Interviews - Documents Analysis

The added value generated by Performance Management Maturity Model Assessment

Performance Management Maturity Model Components

Maturity Levels amp Scoring Methodology

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4

Learning experiencePre-course

Core course

After-course

Evaluation

This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps

During the three days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analysis of case studies The learning experience consists in

The learning process is not finalized when the core-course ends Participants are required to take the following steps

Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Expectations ndash share your expectations regarding the training course Pre-requisite reading ndash go through a series of documents to better understand the core-course content Webinars ndash watch the online recordings presenting the 5 Performance Management Pillars Strategic Planning Performance Measurement Performance Management Performance Culture and Employee Performance Management

Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to develop performance audit tools Sharing experiences and best practices Creating a network of Performance Management Systems Auditors Constantly evaluating the participantsrsquo knowledge through short quizzes to facilitate the final certification exam

Forum discussions ndash initiate a discussion and contribute to a discussion opened by another participant Action plan - create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course

Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal

The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a

Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certificate of Attendance (hard copy) after participating in the 3 days of onsite training course Certified Performance Audit Professional diploma (hard copy) after successfully completing all of the 3 stages

of the learning experience

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials The qualitative reports

Infographics

Catalogues

Videos

Webinars

Premium subscription on smartKPIscom

Performance Systems Audit Toolkit

Event Discount

Course slides Course notes Course quiz Workbook

Performance Management in 2014 Performance Management in 2015

Strategic Planning Infographic The KPI Infographic The Performance Management Infographic

KPI Documentation Forms Dashboards Scorecards Graphs in Practice

11 videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

One time - Online License for the usage of the 5 Performance Maturity Model Frameworks - Assessment Tools

Receive a 25 deduction to events organized by the Global Performance Audit Unit

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitators

Testimonials

The Financial Audit Department (FAD) collaborated with the GPA Unit in customizing their Integrated Performance Maturity Model Framework to enable FAD in assessing the performance management systems in its subject entities which include governmental entities and private organizations The project involved both framework customization and training for FADrsquos auditors

The GPA Unitrsquos approach was focused on understanding our demand for workable solutions that would ultimately enable us to refine the framework In doing so the GPA Unit demonstrated flexibility and cooperation in creating an assessment that would fit auditing FAD subject entities

The subject of the training program enabled our auditors to understand a new field for them performance management as well as the performance management system assessment toolkit to be used for auditing entities

Talal El HashemiActing - Head of Technical Office

The Financial Audit Department (FAD)

Alin SondaHead of Performance Audit ServicesThe KPI Institute

Alin Sonda is the Head of Performance Audit Services at The KPI Institute a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance The KPI Institute is also considered today the global authority on Key Performance Indicators (KPIs) research and education

As a trainer Alin has facilitated open online and in-house training courses on Key Performance Indicators and Performance Auditing designed to support performance measurement and improvement He drives value for client organizations by training professionals providing consulting services and solutions to improve performance management practices Some of the client organizations assisted are Swagelok (USA) Andes Petroleum Ecuador Ezzsteel Egypt Bank of Maldives The Institute of Development Management in Botswana Guaranty Trust Bank Nigeria Julphar Gulf Pharmaceutical Industries Bangladesh and DST Brunei

He is an experienced professional that worked for over 10 years in the banking sector He acquired skills in performance measurement and improvement training coaching and coordinating teams sales and project management auditing and financial analysis

Alinrsquos academic qualifications are in the field of Business Administration where he has a bachelorrsquos degree He performed additional coursework for professional development in

Performance measurement and improvement

Sales

Presentation Skills and Coaching

Financial Analysis and Internal Auditing

Risk Management and Fraud detection

Investigation and prevention

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

27-29 March

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $1490 US $1390 US $1290by 27 February

US $1190 20 March

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

Accommodation

Organize this training course in-house

Course fees

The KPI Institute Marketplace

+971 4 563 7316 +61 3 9028 2223

officekpiinstituteorg

gpaunitorg

Linkedin Facebook YouTube

For more details

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 2

Course overview

Participantsrsquo profile Benefits

Learning objectives

The Performance Maturity Model Framework embeds in its development over 8 years of research in the field of performance architecture development and the use of maturity models for capability maturity levels diagnosis This educational program presents a rigorous approach to diagnosing and auditing the maturity of performance architectures for 5 capabilities strategic planning performance measurement performance management performance culture and employee performance management It involves the use of a proprietary Integrated Performance Maturity Model Framework with the scope of mapping maturity gaps and identifying a set of next actions that will ensure the progression to the next maturity level

Senior amp middle management professionals

Internal amp external Performance Audit professionals

Performance management systems experts

Professionals from different fields such as audit finance human resources production logistics information technology and others working with performance management system architectures will acquire the competencies needed to diagnose their entities performance systems capability maturity

Any audit expert regardless of his current audit experience (financial compliance performance) interested in expanding his area of expertise towards assessing organizational performance systems by employing the proprietary or customized versions of the Integrated Performance Maturity Model Framework developed by the Global Performance Audit Unit

For professionals like Strategy Manager Performance Management Officer or Performance Architect it is important to develop competencies to evaluate the performance management systemsrsquo maturity and ensure continuous system improvements The Certified Performance Audit Professional Training Course offers the opportunity to learn the best practices used in this field and professionals can elevate their current process and tools related to strategy performance measurement and management performance culture and employee performance management

Receive relevant guidance on how to assess the maturity of a performance management system

Understand the value added by a performance management systemsrsquo audit and improve your performance management capability

Access an innovative learning experience based on a 3 stage educational process

Obtain premium recognition and expand your business network by becoming a Certified Performance Audit Professional

Understand how to deploy and conduct a performance audit process

Learn how to use the Performance Maturity Model Framework as part of the audit methodology

Develop the ability to interpret the data and perform statistical analysis based on the survey results received

Gain clear understanding and insights for reviewing performance management documents produced by the organization assessed

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3

AgendaUnderstand Performance Management Maturity Models Fundamentals

Day 1

Day 2

Day 3

Deploy the Performance Management Audit

Diagnosis amp Feedback for Improvement

Understanding the Context for Performance Management Auditing

The Pillars of the Performance Management Systems

Performance Management Auditing Tools

0900-1630 0900-1630 0900-1600

Business management trends The role amp importance of performance management systems

Performance Management as a central organizational capability

Challenges in auditing The role of performance management system audit

Audit principles

The Performance Audit Project Plan Audit Objectives and scope Major milestones Project deliverables Communication plan

Create insightful data analysis

Case study Aggregate findings from maturity model survey interviews and documents assessment

Improvement areas and strengths Performance Management Maturity Model score interpretation

Consolidate the Audit Report

Performance management audit outputs checklist

Define audit report structure Guidance to writing the audit report Report design and visualization Case study Interpret results

formulate conclusions and recommendations

Roadmap for future improvements

Present the Audit Findings amp Recommendations Audit presentation Performance culture in organizations

The performance management audit cycle

Audit recommendations follow-up

Program Overview amp Next Steps

Performance Audit Project Closure Lessons learned log Professional Development

opportunities in the field Organizational recognition amp awards

Review amp Certification Exam

Course review Certification Exam

The Performance Management Maturity Survey Key stakeholders identification Survey audience segmentation Data gathering process Statistical analysis amp interpretation of raw data

Case study Practice data interpretation

Interviewing Key Stakeholders Interview guide outline Best practices in formulating

questions Key stakeholders identification Interview preparation amp scheduling Case study Develop an interview

guide

Analysis of Performance Management Documents Documentation assessment methodology

Documents checklist Guidance on assessing and rating documents

Sampling methodology Case study Practice documents assessment

Strategic Planning Performance Measurement Performance Management Performance Culture Employee Performance Management

Maturity models - Interviews - Documents Analysis

The added value generated by Performance Management Maturity Model Assessment

Performance Management Maturity Model Components

Maturity Levels amp Scoring Methodology

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4

Learning experiencePre-course

Core course

After-course

Evaluation

This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps

During the three days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analysis of case studies The learning experience consists in

The learning process is not finalized when the core-course ends Participants are required to take the following steps

Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Expectations ndash share your expectations regarding the training course Pre-requisite reading ndash go through a series of documents to better understand the core-course content Webinars ndash watch the online recordings presenting the 5 Performance Management Pillars Strategic Planning Performance Measurement Performance Management Performance Culture and Employee Performance Management

Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to develop performance audit tools Sharing experiences and best practices Creating a network of Performance Management Systems Auditors Constantly evaluating the participantsrsquo knowledge through short quizzes to facilitate the final certification exam

Forum discussions ndash initiate a discussion and contribute to a discussion opened by another participant Action plan - create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course

Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal

The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a

Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certificate of Attendance (hard copy) after participating in the 3 days of onsite training course Certified Performance Audit Professional diploma (hard copy) after successfully completing all of the 3 stages

of the learning experience

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials The qualitative reports

Infographics

Catalogues

Videos

Webinars

Premium subscription on smartKPIscom

Performance Systems Audit Toolkit

Event Discount

Course slides Course notes Course quiz Workbook

Performance Management in 2014 Performance Management in 2015

Strategic Planning Infographic The KPI Infographic The Performance Management Infographic

KPI Documentation Forms Dashboards Scorecards Graphs in Practice

11 videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

One time - Online License for the usage of the 5 Performance Maturity Model Frameworks - Assessment Tools

Receive a 25 deduction to events organized by the Global Performance Audit Unit

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitators

Testimonials

The Financial Audit Department (FAD) collaborated with the GPA Unit in customizing their Integrated Performance Maturity Model Framework to enable FAD in assessing the performance management systems in its subject entities which include governmental entities and private organizations The project involved both framework customization and training for FADrsquos auditors

The GPA Unitrsquos approach was focused on understanding our demand for workable solutions that would ultimately enable us to refine the framework In doing so the GPA Unit demonstrated flexibility and cooperation in creating an assessment that would fit auditing FAD subject entities

The subject of the training program enabled our auditors to understand a new field for them performance management as well as the performance management system assessment toolkit to be used for auditing entities

Talal El HashemiActing - Head of Technical Office

The Financial Audit Department (FAD)

Alin SondaHead of Performance Audit ServicesThe KPI Institute

Alin Sonda is the Head of Performance Audit Services at The KPI Institute a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance The KPI Institute is also considered today the global authority on Key Performance Indicators (KPIs) research and education

As a trainer Alin has facilitated open online and in-house training courses on Key Performance Indicators and Performance Auditing designed to support performance measurement and improvement He drives value for client organizations by training professionals providing consulting services and solutions to improve performance management practices Some of the client organizations assisted are Swagelok (USA) Andes Petroleum Ecuador Ezzsteel Egypt Bank of Maldives The Institute of Development Management in Botswana Guaranty Trust Bank Nigeria Julphar Gulf Pharmaceutical Industries Bangladesh and DST Brunei

He is an experienced professional that worked for over 10 years in the banking sector He acquired skills in performance measurement and improvement training coaching and coordinating teams sales and project management auditing and financial analysis

Alinrsquos academic qualifications are in the field of Business Administration where he has a bachelorrsquos degree He performed additional coursework for professional development in

Performance measurement and improvement

Sales

Presentation Skills and Coaching

Financial Analysis and Internal Auditing

Risk Management and Fraud detection

Investigation and prevention

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

27-29 March

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $1490 US $1390 US $1290by 27 February

US $1190 20 March

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

Accommodation

Organize this training course in-house

Course fees

The KPI Institute Marketplace

+971 4 563 7316 +61 3 9028 2223

officekpiinstituteorg

gpaunitorg

Linkedin Facebook YouTube

For more details

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 3

AgendaUnderstand Performance Management Maturity Models Fundamentals

Day 1

Day 2

Day 3

Deploy the Performance Management Audit

Diagnosis amp Feedback for Improvement

Understanding the Context for Performance Management Auditing

The Pillars of the Performance Management Systems

Performance Management Auditing Tools

0900-1630 0900-1630 0900-1600

Business management trends The role amp importance of performance management systems

Performance Management as a central organizational capability

Challenges in auditing The role of performance management system audit

Audit principles

The Performance Audit Project Plan Audit Objectives and scope Major milestones Project deliverables Communication plan

Create insightful data analysis

Case study Aggregate findings from maturity model survey interviews and documents assessment

Improvement areas and strengths Performance Management Maturity Model score interpretation

Consolidate the Audit Report

Performance management audit outputs checklist

Define audit report structure Guidance to writing the audit report Report design and visualization Case study Interpret results

formulate conclusions and recommendations

Roadmap for future improvements

Present the Audit Findings amp Recommendations Audit presentation Performance culture in organizations

The performance management audit cycle

Audit recommendations follow-up

Program Overview amp Next Steps

Performance Audit Project Closure Lessons learned log Professional Development

opportunities in the field Organizational recognition amp awards

Review amp Certification Exam

Course review Certification Exam

The Performance Management Maturity Survey Key stakeholders identification Survey audience segmentation Data gathering process Statistical analysis amp interpretation of raw data

Case study Practice data interpretation

Interviewing Key Stakeholders Interview guide outline Best practices in formulating

questions Key stakeholders identification Interview preparation amp scheduling Case study Develop an interview

guide

Analysis of Performance Management Documents Documentation assessment methodology

Documents checklist Guidance on assessing and rating documents

Sampling methodology Case study Practice documents assessment

Strategic Planning Performance Measurement Performance Management Performance Culture Employee Performance Management

Maturity models - Interviews - Documents Analysis

The added value generated by Performance Management Maturity Model Assessment

Performance Management Maturity Model Components

Maturity Levels amp Scoring Methodology

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4

Learning experiencePre-course

Core course

After-course

Evaluation

This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps

During the three days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analysis of case studies The learning experience consists in

The learning process is not finalized when the core-course ends Participants are required to take the following steps

Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Expectations ndash share your expectations regarding the training course Pre-requisite reading ndash go through a series of documents to better understand the core-course content Webinars ndash watch the online recordings presenting the 5 Performance Management Pillars Strategic Planning Performance Measurement Performance Management Performance Culture and Employee Performance Management

Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to develop performance audit tools Sharing experiences and best practices Creating a network of Performance Management Systems Auditors Constantly evaluating the participantsrsquo knowledge through short quizzes to facilitate the final certification exam

Forum discussions ndash initiate a discussion and contribute to a discussion opened by another participant Action plan - create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course

Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal

The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a

Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certificate of Attendance (hard copy) after participating in the 3 days of onsite training course Certified Performance Audit Professional diploma (hard copy) after successfully completing all of the 3 stages

of the learning experience

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials The qualitative reports

Infographics

Catalogues

Videos

Webinars

Premium subscription on smartKPIscom

Performance Systems Audit Toolkit

Event Discount

Course slides Course notes Course quiz Workbook

Performance Management in 2014 Performance Management in 2015

Strategic Planning Infographic The KPI Infographic The Performance Management Infographic

KPI Documentation Forms Dashboards Scorecards Graphs in Practice

11 videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

One time - Online License for the usage of the 5 Performance Maturity Model Frameworks - Assessment Tools

Receive a 25 deduction to events organized by the Global Performance Audit Unit

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitators

Testimonials

The Financial Audit Department (FAD) collaborated with the GPA Unit in customizing their Integrated Performance Maturity Model Framework to enable FAD in assessing the performance management systems in its subject entities which include governmental entities and private organizations The project involved both framework customization and training for FADrsquos auditors

The GPA Unitrsquos approach was focused on understanding our demand for workable solutions that would ultimately enable us to refine the framework In doing so the GPA Unit demonstrated flexibility and cooperation in creating an assessment that would fit auditing FAD subject entities

The subject of the training program enabled our auditors to understand a new field for them performance management as well as the performance management system assessment toolkit to be used for auditing entities

Talal El HashemiActing - Head of Technical Office

The Financial Audit Department (FAD)

Alin SondaHead of Performance Audit ServicesThe KPI Institute

Alin Sonda is the Head of Performance Audit Services at The KPI Institute a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance The KPI Institute is also considered today the global authority on Key Performance Indicators (KPIs) research and education

As a trainer Alin has facilitated open online and in-house training courses on Key Performance Indicators and Performance Auditing designed to support performance measurement and improvement He drives value for client organizations by training professionals providing consulting services and solutions to improve performance management practices Some of the client organizations assisted are Swagelok (USA) Andes Petroleum Ecuador Ezzsteel Egypt Bank of Maldives The Institute of Development Management in Botswana Guaranty Trust Bank Nigeria Julphar Gulf Pharmaceutical Industries Bangladesh and DST Brunei

He is an experienced professional that worked for over 10 years in the banking sector He acquired skills in performance measurement and improvement training coaching and coordinating teams sales and project management auditing and financial analysis

Alinrsquos academic qualifications are in the field of Business Administration where he has a bachelorrsquos degree He performed additional coursework for professional development in

Performance measurement and improvement

Sales

Presentation Skills and Coaching

Financial Analysis and Internal Auditing

Risk Management and Fraud detection

Investigation and prevention

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

27-29 March

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $1490 US $1390 US $1290by 27 February

US $1190 20 March

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

Accommodation

Organize this training course in-house

Course fees

The KPI Institute Marketplace

+971 4 563 7316 +61 3 9028 2223

officekpiinstituteorg

gpaunitorg

Linkedin Facebook YouTube

For more details

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 4

Learning experiencePre-course

Core course

After-course

Evaluation

This part of the learning experience is meant to ensure a smooth transition to the face to face training Participants are required to take the following steps

During the three days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analysis of case studies The learning experience consists in

The learning process is not finalized when the core-course ends Participants are required to take the following steps

Needs assessment ndash complete a questionnaire to determine a tailored and relevant learning experience Pre-course evaluation quiz ndash take a short quiz to establish the current level of knowledge Guidance and schedule ndash analyze a document presenting guidelines on how to maximize your learning experience Forum introduction ndash share an introduction message to present yourself to the other course participants Expectations ndash share your expectations regarding the training course Pre-requisite reading ndash go through a series of documents to better understand the core-course content Webinars ndash watch the online recordings presenting the 5 Performance Management Pillars Strategic Planning Performance Measurement Performance Management Performance Culture and Employee Performance Management

Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to develop performance audit tools Sharing experiences and best practices Creating a network of Performance Management Systems Auditors Constantly evaluating the participantsrsquo knowledge through short quizzes to facilitate the final certification exam

Forum discussions ndash initiate a discussion and contribute to a discussion opened by another participant Action plan - create a plan for the actions and initiatives you intend to implement after the training course In-house presentation ndash create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course

Additional reading ndash go through a series of resources to expand your content related knowledge Learning journal ndash reflect upon your 3 stages learning experience and complete a journal

The certification process is finalized only when you complete all of the 3 stages of the learning experience Nonetheless you will receive a

Certificate of Completion (soft copy) after completing pre-course activities and passing the Certification Exam Certificate of Attendance (hard copy) after participating in the 3 days of onsite training course Certified Performance Audit Professional diploma (hard copy) after successfully completing all of the 3 stages

of the learning experience

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials The qualitative reports

Infographics

Catalogues

Videos

Webinars

Premium subscription on smartKPIscom

Performance Systems Audit Toolkit

Event Discount

Course slides Course notes Course quiz Workbook

Performance Management in 2014 Performance Management in 2015

Strategic Planning Infographic The KPI Infographic The Performance Management Infographic

KPI Documentation Forms Dashboards Scorecards Graphs in Practice

11 videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

One time - Online License for the usage of the 5 Performance Maturity Model Frameworks - Assessment Tools

Receive a 25 deduction to events organized by the Global Performance Audit Unit

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitators

Testimonials

The Financial Audit Department (FAD) collaborated with the GPA Unit in customizing their Integrated Performance Maturity Model Framework to enable FAD in assessing the performance management systems in its subject entities which include governmental entities and private organizations The project involved both framework customization and training for FADrsquos auditors

The GPA Unitrsquos approach was focused on understanding our demand for workable solutions that would ultimately enable us to refine the framework In doing so the GPA Unit demonstrated flexibility and cooperation in creating an assessment that would fit auditing FAD subject entities

The subject of the training program enabled our auditors to understand a new field for them performance management as well as the performance management system assessment toolkit to be used for auditing entities

Talal El HashemiActing - Head of Technical Office

The Financial Audit Department (FAD)

Alin SondaHead of Performance Audit ServicesThe KPI Institute

Alin Sonda is the Head of Performance Audit Services at The KPI Institute a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance The KPI Institute is also considered today the global authority on Key Performance Indicators (KPIs) research and education

As a trainer Alin has facilitated open online and in-house training courses on Key Performance Indicators and Performance Auditing designed to support performance measurement and improvement He drives value for client organizations by training professionals providing consulting services and solutions to improve performance management practices Some of the client organizations assisted are Swagelok (USA) Andes Petroleum Ecuador Ezzsteel Egypt Bank of Maldives The Institute of Development Management in Botswana Guaranty Trust Bank Nigeria Julphar Gulf Pharmaceutical Industries Bangladesh and DST Brunei

He is an experienced professional that worked for over 10 years in the banking sector He acquired skills in performance measurement and improvement training coaching and coordinating teams sales and project management auditing and financial analysis

Alinrsquos academic qualifications are in the field of Business Administration where he has a bachelorrsquos degree He performed additional coursework for professional development in

Performance measurement and improvement

Sales

Presentation Skills and Coaching

Financial Analysis and Internal Auditing

Risk Management and Fraud detection

Investigation and prevention

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

27-29 March

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $1490 US $1390 US $1290by 27 February

US $1190 20 March

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

Accommodation

Organize this training course in-house

Course fees

The KPI Institute Marketplace

+971 4 563 7316 +61 3 9028 2223

officekpiinstituteorg

gpaunitorg

Linkedin Facebook YouTube

For more details

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 5

Educational resources

Course materials The qualitative reports

Infographics

Catalogues

Videos

Webinars

Premium subscription on smartKPIscom

Performance Systems Audit Toolkit

Event Discount

Course slides Course notes Course quiz Workbook

Performance Management in 2014 Performance Management in 2015

Strategic Planning Infographic The KPI Infographic The Performance Management Infographic

KPI Documentation Forms Dashboards Scorecards Graphs in Practice

11 videos dedicated to Performance Management

Free access to all Performance Management webinars series from 2014 to 2016

One time - Online License for the usage of the 5 Performance Maturity Model Frameworks - Assessment Tools

Receive a 25 deduction to events organized by the Global Performance Audit Unit

Available for 6 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted and one research report from the Top 25 KPIs series

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitators

Testimonials

The Financial Audit Department (FAD) collaborated with the GPA Unit in customizing their Integrated Performance Maturity Model Framework to enable FAD in assessing the performance management systems in its subject entities which include governmental entities and private organizations The project involved both framework customization and training for FADrsquos auditors

The GPA Unitrsquos approach was focused on understanding our demand for workable solutions that would ultimately enable us to refine the framework In doing so the GPA Unit demonstrated flexibility and cooperation in creating an assessment that would fit auditing FAD subject entities

The subject of the training program enabled our auditors to understand a new field for them performance management as well as the performance management system assessment toolkit to be used for auditing entities

Talal El HashemiActing - Head of Technical Office

The Financial Audit Department (FAD)

Alin SondaHead of Performance Audit ServicesThe KPI Institute

Alin Sonda is the Head of Performance Audit Services at The KPI Institute a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance The KPI Institute is also considered today the global authority on Key Performance Indicators (KPIs) research and education

As a trainer Alin has facilitated open online and in-house training courses on Key Performance Indicators and Performance Auditing designed to support performance measurement and improvement He drives value for client organizations by training professionals providing consulting services and solutions to improve performance management practices Some of the client organizations assisted are Swagelok (USA) Andes Petroleum Ecuador Ezzsteel Egypt Bank of Maldives The Institute of Development Management in Botswana Guaranty Trust Bank Nigeria Julphar Gulf Pharmaceutical Industries Bangladesh and DST Brunei

He is an experienced professional that worked for over 10 years in the banking sector He acquired skills in performance measurement and improvement training coaching and coordinating teams sales and project management auditing and financial analysis

Alinrsquos academic qualifications are in the field of Business Administration where he has a bachelorrsquos degree He performed additional coursework for professional development in

Performance measurement and improvement

Sales

Presentation Skills and Coaching

Financial Analysis and Internal Auditing

Risk Management and Fraud detection

Investigation and prevention

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

27-29 March

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $1490 US $1390 US $1290by 27 February

US $1190 20 March

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

Accommodation

Organize this training course in-house

Course fees

The KPI Institute Marketplace

+971 4 563 7316 +61 3 9028 2223

officekpiinstituteorg

gpaunitorg

Linkedin Facebook YouTube

For more details

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 6

Facilitators

Testimonials

The Financial Audit Department (FAD) collaborated with the GPA Unit in customizing their Integrated Performance Maturity Model Framework to enable FAD in assessing the performance management systems in its subject entities which include governmental entities and private organizations The project involved both framework customization and training for FADrsquos auditors

The GPA Unitrsquos approach was focused on understanding our demand for workable solutions that would ultimately enable us to refine the framework In doing so the GPA Unit demonstrated flexibility and cooperation in creating an assessment that would fit auditing FAD subject entities

The subject of the training program enabled our auditors to understand a new field for them performance management as well as the performance management system assessment toolkit to be used for auditing entities

Talal El HashemiActing - Head of Technical Office

The Financial Audit Department (FAD)

Alin SondaHead of Performance Audit ServicesThe KPI Institute

Alin Sonda is the Head of Performance Audit Services at The KPI Institute a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance The KPI Institute is also considered today the global authority on Key Performance Indicators (KPIs) research and education

As a trainer Alin has facilitated open online and in-house training courses on Key Performance Indicators and Performance Auditing designed to support performance measurement and improvement He drives value for client organizations by training professionals providing consulting services and solutions to improve performance management practices Some of the client organizations assisted are Swagelok (USA) Andes Petroleum Ecuador Ezzsteel Egypt Bank of Maldives The Institute of Development Management in Botswana Guaranty Trust Bank Nigeria Julphar Gulf Pharmaceutical Industries Bangladesh and DST Brunei

He is an experienced professional that worked for over 10 years in the banking sector He acquired skills in performance measurement and improvement training coaching and coordinating teams sales and project management auditing and financial analysis

Alinrsquos academic qualifications are in the field of Business Administration where he has a bachelorrsquos degree He performed additional coursework for professional development in

Performance measurement and improvement

Sales

Presentation Skills and Coaching

Financial Analysis and Internal Auditing

Risk Management and Fraud detection

Investigation and prevention

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

27-29 March

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $1490 US $1390 US $1290by 27 February

US $1190 20 March

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

Accommodation

Organize this training course in-house

Course fees

The KPI Institute Marketplace

+971 4 563 7316 +61 3 9028 2223

officekpiinstituteorg

gpaunitorg

Linkedin Facebook YouTube

For more details

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 7

Fees and venue

Coursedate

27-29 March

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participantsWe invite you to contact the event manager to enquire about special rates from the venue

If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists

The course fees include course materials lunch and coffee breaks It also covers the cost of the certification process valued at $350 ensuring a smooth certification system

US $1490 US $1390 US $1290by 27 February

US $1190 20 March

General fee

TKImembers

Early bird

2 or moreparticipants

Registrationdeadline

Accommodation

Organize this training course in-house

Course fees

The KPI Institute Marketplace

+971 4 563 7316 +61 3 9028 2223

officekpiinstituteorg

gpaunitorg

Linkedin Facebook YouTube

For more details

Certified Performance Audit Professional Singapore

wwwkpiinstituteorg | officekpiinstituteorg | +971 4 563 7316 Page 8

Registration

marketplacekpiinstituteorg

3 ways to register Registration form

Participant details

Payment

Online

Direct contact

Registration form

Credit card

Bank transfer

Call us and we will assist you through the registration process

First name

Email

Job title

Department Date of training course

City

Signed

Organization

Training course

Country

Date

Phone

Last name

Email us with your registration details

Pay by credit card using the online facility

Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer

CONNECTED PERFORMANCE TRAINING INSTITUTE (SE Asia Division Office The KPI Institute)Wisma UOA IIJalan Pinang 21 Unit 14-13 50450Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135

Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135

1 Send an email containing your contact details and registration request

2 An email confirmation containing the tax invoice and bank account details will be sent to you

3 Proceed with the attendance fee payment by bank transfer

4 Send through email the proof of the payment transaction completion

5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)

By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances

If there are no other standing agreements this form represents a valid contract between the parties

I agree to the above terms and conditions

MrsMr

Registration cancellation procedure

Term of Agreement

Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund

Company stamp

EUROPEAN DIVISION

HEADQUARTERSSE ASIA DIVISION

MIDDLE EAST DIVISION

SIBIU OFFICE

MELBOURNE OFFICEKUALA LUMPUR OFFICE

DUBAI OFFICE

Sibiu City CenterSomesului Street No 3 550003

Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997

Lifelab Building198 Harbour Esplanade Suite 606

Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088

Wisma UOA IIJalan Pinang 21 Unit 14-13 50450

Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135

Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3

213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427

officekpiinstituteorg bull wwwkpiinstituteorg

EUROPEAN DIVISION

HEADQUARTERSSE ASIA DIVISION

MIDDLE EAST DIVISION

SIBIU OFFICE

MELBOURNE OFFICEKUALA LUMPUR OFFICE

DUBAI OFFICE

Sibiu City CenterSomesului Street No 3 550003

Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997

Lifelab Building198 Harbour Esplanade Suite 606

Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088

Wisma UOA IIJalan Pinang 21 Unit 14-13 50450

Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135

Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3

213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427

officekpiinstituteorg bull wwwkpiinstituteorg