certificate of registration - dubai health authority dha/phcss... · dubai health authority (dha)...

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Certificate of Registration

Certification ManagerBureau of Assessment Services

The Quality Management System is applicable to:

ISO 9001:2015(Quality Management System)

This is to certify that

has been assessed by Bureau of Assessment Services and hereby attests thatthe organization complies with the requirements of Quality Management Systemin accordance with

Primary Health Care Services Sector (PHCSS)Dubai Health Authority (DHA)P.O. Box: 4545, Dubai, United Arab Emirates.

Issuing Country: Bureau of Assessment Services LLC, P.O. Box: 116898, Al Karama, Dubai, United Arab Emirates.

Further clarification regarding the scope of the certificate and the applicability of ISO 9001:2015 requirements may be obtained byconsulting the organization.

This certificate remains valid while the holder maintains the management system in accordance with the standard above, which will beaudited by Bureau of Assessment Services through surveillance audits. This certificate remains the property of Bureau of AssessmentServices. Lack of fulfillment of conditions as set out in the certification agreement may render this certificate invalid.

ISO 9001REGISTERED

BAS

CB - 013 - MS

Primary Health Care Centers:

[EA/NACE: 38/86.10]

Nad Al Hamar Health CenterAl Mizher Health CenterAl Memzer Health CenterAl Badaa Health Center

Al Barsha Health CenterAl Mankhool Health CenterZa’abeel Health CenterAl Khawaneej Health Center

Al Towar Health CenterAl Safa Health CenterAl Lusaily Health Center

Certificate issue date : 08-December-2016

Certificate valid till : 07-December-2019

Certificate No : AE-BAS-Q0004698

This certificate is validated throughannual surveillance

st 1 Surveillance

December-2017

nd 2 SurveillanceDecember-2018

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The Environmental Management System is applicable to:

ISO 14001:2015(Environmental Management System)

has been assessed by Bureau of Assessment Services and hereby attests thatthe organization complies with the requirements of Environmental ManagementSystem in accordance with







ISO 14001REGISTERED

BAS

CB - 013 - MS


[EA/NACE: 38/86.10]






Certificate No : AE-BAS-E0004699


st 1 Surveillance

December-2017


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The Occupational Health and Safety Management System is applicable to:

OHSAS 18001:2007(Occupational Health and Safety Management System)

has been assessed by Bureau of Assessment Services and hereby attests that theorganization complies with the requirements of Occupational Health and SafetyManagement System in accordance with





Further clarification regarding the scope of the certificate and the applicability of OHSAS 18001:2007 requirements may be obtained byconsulting the organization.


OHSAS 18001REGISTERED

BAS

CB - 013 - MS


[EA/NACE: 38/86.10]






Certificate No : AE-BAS-S0004700


st 1 Surveillance

December-2017


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The Quality Management System - Complaints Management is Applicable to:

ISO 10002:2014(Quality Management - Customer Satisfaction -Guidelines for Complaints Handling in Organizations)

has been assessed by Bureau of Assessment Services and hereby attests that theorganization complies with the requirements of Quality Management System -Complaints Management in accordance with




Bureau of Assessment Services (UK) Limited, 2 Woodberry Grove, North Finchleye, London N12 0DR, United Kingdom.(Company Number: 07578287).

ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization,including planning, design, operation, maintenance, and improvement. The complaints-handling process described issuitable for use as one of the processes of an overall quality management system.


ISO 10002

QUALITY MANAGEMENT

COMPLAINTS MANAGEMENT

10002





[EA/NACE: 38/86.10]






Certificate No : AE-BAS-QCM0004701


st 1 Surveillance

December-2017


The Processes and Procedures of

The Scope of Organisation

Statement of Performance

ISO 10001:2007(Quality Management - Customer Satisfaction -Guidelines for Codes of Conduct for Organizations)

Guidance on Rating of Customer Satisfaction (Level 4 of 5: “Advanced”)The Advanced Level 4 is achieved by the Organisation by demonstrating evidences for code of conduct on the process to monitorand measurement of the customer satisfaction. The customer satisfaction process described is suitable for use as one of theprocesses of an overall quality management system.

ISO 10001(Customer Satisfaction)

ISO 10001

Audit Date: 03-October-2016Ref No.: AE-BAS-QCS0004702

QUALITY MANAGEMENT

CUSTOMER SATISFACTION

10001




[EA/NACE: 38/86.10]




The Scope of Organisation

ISO 26000:2010(Guidance on Social Responsibility)

Guidance on Rating of Social Responsibility (Level 4 of 5: “Advanced”)The Advanced Level 4 is achieved by the Organisation by demonstrating evidences on Implementing the Guidelines on Social ResponsibilityCore Areas on Human Rights, Labour Practices, the Environment, Fair Operating Practices, Consumer Issues, Community Involvement &Development and Associated Topics of the Standard to Maximizing Organisation’s Contribution to Sustainable Development.

The Statement of Performance shall not be considered as certificate of compliance. This Performance Statement is valid for One Year from the dateof Audit and renewed after an assessment with a revision in performance ratings.ISO 26000:2010 is not a Management System standard. It is not intended or appropriate for certification purposes or regulatory or contractual use.Any offer to certify, or claims to be certified to ISO 26000 would be a misrepresentation of the intent and purpose and a misuse of ISO 26000:2010.As ISO 26000:2010 does not contain requirements, any such certification would not be a demonstration of conformity with ISO 26000:2010.

The Processes and Procedures of

Statement of Performance


Audit Date: 04-October-2016Ref No.: AE-BAS-SR0004703 Certification Manager

Bureau of Assessment Services


[EA/NACE: 38/86.10]




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