century holiday international travel group ctm ... ctm travelmart... · agents in combination with...

37
Century Holiday International Travel Group CTM International Travel Wholesale Platform for Distribution www.travelmart.com.cn Oct.2014 1234

Upload: others

Post on 19-Jul-2020

3 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Century Holiday International Travel GroupCTM International Travel Wholesale Platform for Distribution

www.travelmart.com.cnOct.2014

1234

Page 2: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Who we are ?

www.travelmart.com.cn

Page 3: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1Group - Background

About Century Holiday International Travel Group

Century Holiday International Travel Group after 17 years of development, enterprise scale with nearly more than 480 elite team of travel

professionals headquartered in Shenzhen, with all the travel agency business qualifications, has 18 wholly owned and holding subsidiaries (located

in Shenzhen, Beijing, Shanghai, Guangzhou, Zhuhai, Xi'an, Chengdu, Kunming, Hangzhou, Hong Kong, Macau, Singapore, Toronto, Los Angeles),

the national distribution of 6 AirAsia franchised service centers, two Jetstar travel franchised service centers, tourist products rich layers, complete

category, the business sector covers the wholesale interbank outbound, inbound, exhibition, business travel, incentive travel, golf, theme tours,

customized travel.

Century Holiday Reception and outbound tourism is to carry out one of the earliest companies in China entry, the degree of internationalization of

the earliest, most tourism businesses through more than 20 set of wind and rain tempered, has grown into a professional travel service providers

with international competitiveness.

Official Website: www.cjnet.com.cn

Page 4: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Branch Office

Jetstar Travel Shop- Guangzhou- Hangzhou

AirAsia Travel Service Center- Shenzhen- Guangzhou (Yuexiu)- Guangzhou (Tianhe)- Shanghai- Beijing- Chengdu- Kunming

Lets your products spread all over in CHINA!!!

Page 5: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Retail Shop (package)

Newest function to support retail shopsNewest function to support retail shopsUsing our CTM B2B reservation system, whatever Century Holidays retail shops or travel agency’s Using our CTM B2B reservation system, whatever Century Holidays retail shops or travel agency’s retail shops, can create their own land service package.retail shops, can create their own land service package.

Travel consultants can make dynamic choices with Travel consultants can make dynamic choices with hotels, transfers, attraction tickets, day hotels, transfers, attraction tickets, day tours and even visa application as a packagetours and even visa application as a package. A all inclusive package can be provided to . A all inclusive package can be provided to walkwalk--in customerin customer

Page 6: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1About CTM

CTM is Century Holiday International Travel Group-CTM International wholesale distribution platform (www.travelmart.com.cn), provides global hotel, resort, city transfers, Hong Kong, Macao, Taiwan, Southeast Asia and the destination local city tours, tickets , visas, tickets and other single product supporting integrated services.

Provide support XML / API data exchange processing technology, the integration of all intelligent advanced technology complex processing functions, providing the English version and the micro-channel mobile terminal, the international monetary system and customer credit management, Provide for our valued partners most efficient, accurate, convenient and simple user-friendly operating experience.

Page 7: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1CTM system platform highlights:

Provides global hotel (especially Hong Kong, Macao, Taiwan, Southeast Asia) 150countries 80000+ top-quality hotel booking service with instant confirmation resources;

Southeast Asian holiday destination offers 20 + products and services;

70 countries, 500 + cities offer shuttle services and related local (city tours, visa, tickets, etc.) of a single product support services;

Domestic Macau hotel products 80% instant confirmation, which overseas the hotel 100% instant confirmation, overseas hotel information Description 80% to achieve localization;

3800 + and abroad have registered travel agency distribution channels active users;

With 500,000 + / year selling single transaction flow;

Provide hotel inventory, holiday packages E-Booking background service providers;

Provide XML / API data interface services;

Product offering international, integrated, fragmentation characteristics closer to the C-terminus selling travel industry procurement needs of individual service portfolio;

Provide micro-channel public service numbers comprehensive product access to mobile terminals reservation service;

Page 8: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

What's the difference between CTM and the traditional wholesaler?

Page 9: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1The Difference

Comprehensive:

We offer products international, integrated, fragmentation characteristics holiday abroad in the coming years more and more consumers exercise of products occasion, closer to the procurement requirements of travel agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators, packages, and other individual services.

International:

We have a wealth of product coverage, the integration of the Group's 18 branches at home and abroad since the sign and provider of high-quality products and resources: attractively priced aims exchange of resources between franchisees, information sharing, cooperation and win-win build a comprehensive international tourism interactive platform, the system supports international languages , international monetary settlement, international user habits.

Intelligence:

Integration of all intelligent complex processing functions, providing efficient, accurate, convenient and simple user-friendly operating experience, improve service efficiency through collaboration, increasing sales channels, up to a win-win situation, we are committed to improving product knowledge and experience.

We are committed to helping B2B partners to protect their customer base and enhance brand value!

Page 10: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1

More than 2,000 hotels in Africa

More than 1,200 hotels in the Middle East

Americas more than 15,000 hotels

More than 38,000 hotels in Europe

15,000 hotels in Asia and the Pacific

Hotels Distribution System Inventory

Page 11: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1 China Mainland 8805Hong Kong 380Macao 100Taiwan 380------------------------------------------

Thailand 2563India 1200Australia 1200Indonesia 800New Zealand 250Vietnam 304Malaysia 510Japan 617Korea 300Singapore 185Kampuchea 155Philippines 200Polynesia 60Maldives 80Sri Lanka 160Fiji 50Nepal 35Burma 15 Banglades 15Brunei 15Laos 30

Southeast hotels inventory distribution

Page 12: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1CTM parts supplier partners:

111

Page 13: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1

Southeast Asian destination resort experience in product overview

With different products to create

demand

Page 14: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1

Transfers

In the 70 countries and regions, there are more than 500 destinations shuttle service.

In Southeast Asian countries, there are more than 100 kinds of attraction tickets and excursions projects.

Visa ,Tickets & excursions

Limited Time offerIn the system, limit special offers, there are a variety of hotels, resorts and cut big ticket poop product specials.

Destination single product services:

Page 15: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

How to provide the service?

Page 16: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1CTM B2B channel distribution platform Chinese Home:

Page 17: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1CTM B2B channel distribution platform, of the login page:

Page 18: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1CTM WeChat-channel mobile version:

Page 19: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1CTM background service system (E-Booking System):

Page 20: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1CTM background service system (E-Booking System):

Page 21: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

E-Booking SystemLand service & excursion managementLand service & excursion management

LogLog--in as a supplier, hotels and land operator can even added excursion or value added land service at in as a supplier, hotels and land operator can even added excursion or value added land service at our CTM system. From a our CTM system. From a hotel lunch buffet or spa package, to a luxury onehotel lunch buffet or spa package, to a luxury one--day toursday tours are all are all control by your hand. Suppliers can even upload attractive photo by themselves to boost sell! control by your hand. Suppliers can even upload attractive photo by themselves to boost sell!

Page 22: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Hotel Suppliers Cooperation

CTM Wholesale Platform

Special offers Guarantee Blockage contracts

We have a contract buyout room hotel in Chinese cities Beijing, Shanghai, Guangzhou, Shenzhen,

Hong Kong and Macao, Singapore, Malaysia, Taiwan and other cities..

Housing quota agreement The hotel suppliers to provide the best

price quota contract to us for distribution channels to push sales.

Supplier Self-maintenance contract (E-Booking)

Hotel suppliers directly entered into the system in the background of self-

maintenance CTM hotel room status and offer the most

favorable contract.

Guarantee Blockage

Housing quota agreement

E-Booking

Page 23: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Intention toco-operate

StrategyDiscuss

Sign finalContract

Product upload

Selling atCTM Platform

Financialsettlement

Systemdistribution

MarketingChannel

1. XML Direct2. API Push

1. Road show nationwide2. B2B magazine advertising3. Electronic marketing

1. Enquiry2. Reservation3. Confirmation

1. Booking Invoice2. Monthly statement3. Customer feedback4. Recommend new

product and service

1.Bulk buy2.Tradition3.E-Booking

CCo-operation procedure

Market analysis Service details

Product Training

1. Product Knowledge2. Unique selling point3. Service standard

Page 24: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

CTM Distribution Channels?

Page 25: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

China Travel Service Industry

Extremely active users over Extremely active users over 800 +800 + channels of distribution, secondary channels of distribution, secondary distribution channels active users more than distribution channels active users more than 2000 +2000 +, generally active , generally active users over users over 1000 +1000 + channels of distributionchannels of distribution

80%80%

15%15%

5%5%

Southeast Asian travel industry

European and American travel

industry

CTM Distribution Channels:

Page 26: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

15%15%Southwest China &Overseas customers

20%20%East China customers

20%20%North China customers

45%45%South China customers

User distribution channels of distribution:

Page 27: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Hotel search (million) (Highest value)

More than +20 XML Direct Connect customers home.

API push customers over +50 home

Average 99.8% uptime (service standards for 99.5 percent)

Less than 2 seconds on average return speed.

+120 Per search (high season).

+1,380 Orders processed daily.

Over +2800 micro-channel mobile terminal active accounts

Innovative technology

Page 28: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1

300+

15+

50+

IT technology development and systems analysts.

Senior Customer Service Specialist to provide services in the country.

Service Commissioner, to provide English language services.

100+Senior hotels, resorts procurement officers and planning commissioner to provide services in the country and enjoy the supplier maintain partnerships with the hotel group.

Our service team:

We provide support services to replace all the service providers. We are responsible for direct contact with them for everything that happened at the hotel, Dedicated

account manager, 24 hours / 7 days Support Center。

Page 29: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Our main products & Exclusive service case ..…

Page 30: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Destination experiences overview

Differentiated product to create demand

Page 31: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1Distribution channels Success Stories:

Cathay Pacific a standing eight-way multi-country travel 120 + applications

CTM exclusive product distribution system services

February 2014 Century Holiday International Travel Group, a joint Hong

Kong Cathay Pacific Airways, the Shenzhen Municipal Bureau of Sports

and Tourism jointly organized the "Cathay Pacific multi-destination tourism

recommendation would" come to an end in Shenzhen.

We avoided in the design of products according to the market situation

and consumer demand for a low-cost strategy, by Hong Kong, Shenzhen,

Zhuhai, Macao and other places of tourist products packaged to enhance

multi-destination tourism products, value-added and cost-effective .

A multi-destination eight countries and regions Cathay Pacific 120 + travel

agents full application CTM exclusive product distribution system, through

real-time online booking system Cathay exclusive products.

Page 32: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Business Model ……

Page 33: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Basic Structure

CTM

CTM Central Processing System

Hotels and Resorts

Land ServicesTickets, transfer, excursion

System Integration

Desktop Booking SiteMobile Application Platform

System IntegrationXML direct connection

System IntergrationAPI Data Push

Suppliers End Users

Century Holiday Internation Travel Group

Page 34: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1

2010

2013

2014

2015

CTM International Wholesale Distribution Platform

CTM运营增长预期:

2013 annual production has 500,000 + / room nights

In 2014, an increase of 50%

In 2015, an increase of 100%

Page 35: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

1Contact us:

How can we work together better?Century Holiday Int'l Travel Group

CTM International Travel Services Shenzhen Co., LtdService Center: +86755 8213 8091 (30 Line)

Enterprise QQ : 800 018 882E-mail: [email protected]

7X24 emergency services 13502835135Suggestions E-mail: [email protected]

Technical Support E: [email protected]

Page 36: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Thank you!

Page 37: Century Holiday International Travel Group CTM ... CTM TravelMart... · agents in combination with individual services industry, especially in Southeast Asia on vacation, ground operators,

Desktop Edition (PC Chinese/English version) presentation …

Mobile version (WeChat service number) presentation …