century bank xpress deposit bank xpress deposit jha eps smartpay businesssm february 2017 remote...

Century Bank Xpress Deposit

JHA EPS SmartPay BusinessSM

February 2017

Remote Deposit Scan Handbook

© 1999-2017 Jack Henry & Associates, Inc.®

iFebruary 2017

Remote Deposit Scan Handbook

Contents

Introduction ................................................................................................................................... 1

System Requirements ....................................................................................................... 1

Configuring Temporary Internet Files and History Settings - Internet Explorer Only ....................................................................................................................... 2

Turning on Compatibility View - Internet Explorer Only ......................................... 5

Privileges and Roles .............................................................................................. 6

Available Resources ......................................................................................................... 6

Process Workflow ............................................................................................................. 6

Session Timeouts .............................................................................................................. 7

Logging In ..................................................................................................................................... 8

Creating a Secret Question ............................................................................................... 8

Installing Device Control ............................................................................................................... 9

Working with Remote Deposit Scan ........................................................................................... 14

Editing an Approved Transaction .................................................................................... 24

Voiding a Transaction .......................................................................................... 28

Resolving Transactions ....................................................................................... 29

Bulk Check Operations ................................................................................................... 30

Bulk Approve ....................................................................................................... 30

Bulk Capture ........................................................................................................ 32

Bulk Void ............................................................................................................. 32

Bulk Resolve ....................................................................................................... 32

Scanner Device Control .............................................................................................................. 33

Device Control Indicators ................................................................................................ 33

Disabling Alerts, Launch on Startup, Auto Detect Proxy ..................................... 33

Changing a Scanner ....................................................................................................... 34

Uninstalling a Scanner .................................................................................................... 36


1

February 2017 Remote Deposit Scan Handbook

Introduction

The Remote Deposit Scan Handbook is a guide for all persons who process transactions through Remote Deposit Scan (RDS). Prior to working with the application, you should have received your online banking login credentials.

NOTE: Your tabs and menu options may differ slightly from those pictured throughout this document.

System Requirements For an optimal experience a high-speed Internet connection is recommended, in addition the following components are required for working with the application(s).

NOTE: The application does not support Apple® Boot Camp® or any virtualization software.

For the PC:

Local administrative rights

USB port 2.0 or higher

.NET® Framework 4.6 or higher

For Microsoft® Windows®:

Windows 7 Service Pack 1: Microsoft Internet Explorer® 11 or Google Chrome™

Windows 8.1: Microsoft Internet Explorer 11 or Google Chrome

Windows 10: Microsoft Internet Explorer 11, Microsoft Edge®, or Google Chrome

NOTE: The current version of Chrome and its two previous versions are supported.

The following scanners support this application’s features.

Scanner Model Supported

Panini® I:Deal®

WI: Deal

My Vision X

Vision X


2



Digital Check® CX30

TS230

TS240

RDM® EC7000i

EC7500i

Epson® Capture One TMS 1000

Unisys Burroughs® Micro EX

Micro Elite

SmartSource Professional®

SmartSource Professional Elite

SmartSource Merchant Elite

SmartSource Value

For Apple:

OS X® El Capitan: Google Chrome

macOS Sierra: Google Chrome

The following scanners support this application’s features.


Digital Check® CX30

TS240

Configuring Temporary Internet Files and History Settings - Internet Explorer Only Configuring these settings can keep the pages in the system consistently refreshed with information.

1. Open Control Panel from your Start Menu. Select Internet Options.

NOTE: You may need to select Network and Internet and then Internet Options.


3


FIGURE 1 – GENERAL TAB FOR INTERNET OPTIONS

2. From the tabs at the top of the Internet Options window, select General.

FIGURE 2 - GENERAL TAB FOR INTERNET OPTIONS

3. Under the Browsing history section, select the Settings option (pictured below).


4


FIGURE 3 - SETTINGS OPTION UNDER BROWSING HISTORY

4. The Temporary Internet Files and History Settings window appears. Under Check for newer versions of stored pages, select the Every time I visit the webpage option.

FIGURE 4 - TEMPORARY INTERNET FILES AND HISTORY SETTINGS

5. Select OK at the bottom of the Temporary Internet Files and History Settings window.

6. Click OK from the bottom of the Internet Options window.


5


Turning on Compatibility View - Internet Explorer Only Adding the EPS URL to the Compatibility View Settings feature of Internet Explorer may help with viewing certain features in the application.

1. Open Internet Explorer. From the top navigational menu, select Tools Icon | Compatibility View Settings.

FIGURE 5 – COMPATIBILITY VIEW SETTINGS

2. The Compatibility View Settings window appears. Within the Add this website field provided, enter the URL https://smartpay.profitstars.com and then click Add.

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8


Logging In

Your access to Century Xpress Deposit is through your online banking access at mycenturybank.com. After logging in, click on Century Xpress Deposit.

Creating a Secret Question Although you may be asked to set up a secret question, it will not be used as users are required to login through mycenturybank.com.

NOTE: Single sign-on users do not need to set up a secret question.

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14


Working with Remote Deposit Scan

The Remote Deposit Scan application allows you to scan one check at a time. The scanner will read the MICR line of the check and scan the front and back sides of the check. In the system application, you will have the opportunity to specify an account location, name on account, payment origin, and amount of the item (discussed in this section) for deposit. The more information you enter around a transaction, the easier it will be to locate that item at a later time.

Depending on the settings with your financial institution, the scanner may frank the front of the check with the words, Electronically Presented. You can opt to scan a second document (e.g., check stub or invoice) and/or key additional information to associate with the check and/or the customer who wrote the check.

A deposit can be in any number of statuses when it enters the system. The table below lists the potential status of any one transaction within the system.

Status Definition

Approved The transaction has been verified and will be processed at the designated cut-off time.

Processed The transaction has been transmitted to the appropriate network (ACH or Check 21). Changes can no longer be made, and the transaction can no longer be voided.

Collected (ACH Only) The transaction, originally returned NSF, has been re-presented to the Federal Reserve by ProfitStars, and funds were recovered.

Awaiting Capture Status for credit card transactions only.

Awaiting Approval The transaction has been verified, but the amount of the transaction exceeded the Dual Authorization limit of the user who created it. An authorized approver must review and either approve or void the transaction.

Declined The transaction has been declined by the EPS system and will not be processed. The transaction exceeded either Dual Authorization or Velocity limits.

Voided The transaction has been voided and will not be processed. A transaction may not be voided once the item is in the Processed status.

Error An internal error has occurred within the EPS system. Contact your first line of support.

In Collection (ACH Only) The transaction, returned NSF, is in the process of being re-presented to the Federal Reserve by ProfitStars.

In Research May be used by your support group.

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Status Definition

Company Name This field replaces the Last Name field when the Customer Type is set to Business. This field will repopulate the next time a check or credit card from the same customer is scanned, and users can search by this field.

Country This field contains the country where the customer resides and will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

Customer Number This field must be unique for each customer. It will repopulate the next time a check or credit card from the same customer is scanned. This field is available to appear on reports, and users can search by this field to populate personal information when this customer makes a deposit in the future.

Customer Type This is a required field that defaults to Individual. This field can be changed to Business depending on the type of customer.

Daytime Phone This field contains the customer’s daytime phone number. It will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

Description This field is informational and does not appear on reports, but will appear on the Transaction Details page.

Driver’s License This field contains the driver’s license number of the customer. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

Effective Date This field contains the date the transaction is to be processed.

Email Address This field contains the email address of the customer. It will repopulate the next time a check or credit card from the same customer is scanned. This field will not appear on reports.

Evening Phone This field contains the customer’s evening phone number. It will repopulate the next time a check or credit card from the same customer is scanned. This field does not print on reports.

Fax Number This field contains the customer’s fax number. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

Federal Tax ID No. This field replaces the Social Security No. field when the Customer Type field is set to Business. It will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

First Name This field contains the customer’s first name and will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.


21


Status Definition

Front of Check When clicked, the image of the front of the check displays.

Supporting Image When clicked, the system will prompt you to scan a second document, such as a check stub or invoice, to associate with the check, granted the document fits through the scanner.

Last Name This field contains the customer’s last name and will repopulate the next time a check or credit card from the same customer is scanned. Users can search by this field. This field does not appear on reports.

Location This field contains the account to be debited/credited with the payment. This is a required field.

Name on Account This field contains the name of the person from whom the item was received or the actual name used on the credit card or bank account. This field will repopulate the next time a check or credit card with the same account information is scanned and will appear on reports.

Payment Origin This field is required if displayed and shows a value based on input from the Payment Type field from the New Deposit page. It will contain one of the following:

Mailed-In Drop Box Retail/Point of Purchase Sale Back office

Postal Code Contains the zip code of the merchant residence or business.

Process Payment When clicked, a response message will appear as to whether the transaction has been approved to be processed.

Rescan When clicked, the system will prompt for the check to be scanned again.

Repair When clicked, a repair page displays, and the MICR Repair Entry field allows users to fix the MICR line of a check.

Social Security No. This field contains the Social Security number of the customer. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

State This field contains the state from which the customer’s driver’s license was issued. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

Suite/Apt. # This field contains the suite or apartment number of the customer. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

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Status Definition

Collected (ACH Only) The transaction, originally returned NSF, has been re-presented to the Federal Reserve by ProfitStars, and funds were recovered.

Awaiting Capture Status for credit card transactions only.

Awaiting Approval The transaction has been verified, but the amount of the transaction exceeded the Dual Authorization limit of the user who created it. An authorized approver must review and then either approve or void the transaction.

Declined The transaction has been declined by the EPS system and will not be processed. The transaction exceeded either Dual Authorization limits or Velocity limits.

Voided The transaction has been voided and will not be processed. Transactions may not be voided once they are in the Processed status.

Error An internal error has occurred within the EPS system. Contact your first line of support.

In Collection (ACH Only) The transaction, returned NSF, is in the process of being re-presented to the Federal Reserve by ProfitStars.

In Research May be used by your support group.

Unauthorized This includes the total number of transactions and total amount that have been returned with one of five Unauthorized Return Reason Codes (R05, R07, R10, R29, R51).

Note: These R codes will no longer be included in the Disputed status totals.

Uncollected NSF (ACH Only) The transaction was returned to ProfitStars NSF by the Federal Reserve, and funds could not be recovered.

Suspended The transaction has been verified, but it has exceeded Velocity limits.

Disputed (ACH Only) The transaction was returned to ProfitStars by the Federal Reserve because the account holder at the receiving financial institution has disputed its validity. The transaction will be charged back (reversed).

Invalid/Closed Account (ACH Only) The transaction was returned to ProfitStars by the Federal Reserve because the account number at the receiving financial institution was invalid or because the account was closed.

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Bulk Capture You may search for and capture transactions in the Awaiting Capture status.

1. Log in to the system, and choose Transactions.

2. Under the Bulk Check Operations heading, select Capture.

3. The Bulk Capture page appears. Select a Location from which to search for transactions. Specify a Begin Date and End Date for a range in which to search for transactions using a MM/DD/YYYY format, or the calendar option provided.

4. Select Run Report. The transaction(s) matching your search filters appear. Select the check box(es) next to the transactions you wish to capture. You may also select the check box in the column header to select all the transactions listed.

5. Enter a Reason for capturing any item(s). Select the Capture option.

Bulk Void The Bulk Void option can be used for transactions in the Approved, Awaiting Capture, Awaiting Approval, or Suspended status.

1. Log in to the system, and then select Transactions.

2. Under the Bulk Check Operations heading, click Void.

3. The Bulk Void page appears. Select a location from which to search for transactions.

4. Specify a Begin Date and End Date for a range in which to search for transactions using a MM/DD/YYYY format, or the calendar option provided.

5. Click Run Report. The transaction(s) matching your search filters appear. Select the check box(es) next to the transactions you wish to void. You may also select the check box in the column header to select all the transactions listed

6. Enter a Reason for voiding any items, and then click the Void option.

Bulk Resolve You may resolve multiple transactions with a status of Declined, Voided, Invalid/Closed Account, Uncollected NSF, Unauthorized, Disputed, Error, or In Research.

1. Log in to the system, and select Transactions.

2. Under the Bulk Check Operations heading, choose Resolve.

3. The Bulk Resolve page appears. Specify a location from which to search for transactions.

4. Specify a Begin Date and End Date for a range in which to search for transactions using a MM/DD/YYYY format, or the calendar option provided.

5. Click Run Report. The transaction(s) matching your search filters appear. Select the check box(es) next to the transactions you wish to void. You may also select the check box in the column header to select all the transactions listed.

5. Enter a Reason for resolving these transactions, and then click Resolve.


33


Scanner Device Control

Device Control Indicators The Device Control can be in any one of several statuses. Look to your hidden icons in the task bar of your desktop to view the status of the Device Control. In the following figure, the Device Control icon is green, indicating that in the services are available.

FIGURE 40 - DEVICE CONTROL ICON

A green icon indicates the Device Control services are available.

A black icon indicates that the Device Control services are offline.

A red icon indicates that an error has occurred with the Device Control.

A yellow icon indicates that Device Control is in the process of scanning.

A blue icon indicates that the Middleware for the device is online.

Disabling Alerts, Launch on Startup, Auto Detect Proxy Use the following steps to limit the amount of alerts and status messages received from Device Control, disable Device Control from launching on startup or to turn on the auto detecting proxy configuration.

1. On the bottom task bar, select the Show hidden icons option.

FIGURE 41 - SHOW HIDDEN ICONS OPTION

2. Right-click the Device Control icon, select Options, and then choose the option you would like to change: Display Alert Balloons, Launch on Startup, or Auto Detect Proxy. The option should now be selected or deselected (shown below). (An option that is not check marked signifies that it is disabled, while an option that has a check mark next to the option is enabled).

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FIGURE 44 - STOP DEVICE CONTROL SERVICE

2. Select Device | Chooser.

FIGURE 45 - DEVICE | CHOOSER OPTION

3. The Choose a Device Manufacturer window appears. Choose a manufacturer for the scanner you wish to utilize, and if applicable, you may select a particular model.


36


FIGURE 46 - SELECTING A NEW SCANNER AND MODEL

4. If the scanner and model you selected has not yet been installed, the system will display an indicator, Not Installed! You have the option of installing this scanner if applicable.

FIGURE 47 - SELECTED DEVICE NOT INSTALLED

Uninstalling a Scanner Use the following steps to uninstall a scanner once you have Device Control installed.

1. In the Device Control window under the Choose a Device Manufacturer heading, select the Uninstall option.

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FIGURE 50 - UNINSTALL WIZARD WITH NEXT OPTION

4. The installer information for the scanner appears. Click Next to continue.

FIGURE 51 - UNINSTALL WIZARD WITH INSTALLER INFORMATION

5. The uninstallation process will complete. Select Next to continue.


39


FIGURE 52 - UNINSTALL COMPLETE PROMPT

6. Once the process is complete, click Finish. The scanner you selected will now be uninstalled.

FIGURE 53 - UNINSTALL FINISH

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